def help_latest(location=None, category=None):
"""automatically selects next inquiry"""
if not category or category == 'all':
inquiry = Inquiry.latest(location=location)
else:
inquiry = Inquiry.latest(location=location, category=category)
delayed_id, delayed = request.args.get('delayed_id', None), None
if not inquiry:
return redirect(url_for('admin.home', notification=NOTIF_HELP_DONE))
if g.queue.setting('inquiry_types').enabled and not category and g.queue.setting('inquiry_type_selection').enabled:
categories = [(cat, Inquiry.query.filter_by(
category=cat,
status='unresolved',
location=location,
queue_id=g.queue.id).count())
for cat in g.queue.setting('inquiry_types').value.split(',')]
categories = [c for c in categories if c[1]]
if len(categories) > 1:
return render_admin('categories.html',
title='Request Type',
location=location,
categories=categories)
if delayed_id:
delayed = Inquiry.query.get(delayed_id)
delayed.unlock()
inquiry.lock()
inquiry.link(current_user())
return redirect(url_for('admin.help_inquiry',
id=inquiry.id, location=location))
def home():
"""admin homepage"""
if not g.queue.setting('location_selection').enabled:
return render_admin('home.html',
num_inquiries=Inquiry.query.filter_by(status='unresolved', queue_id=g.queue.id).count(),
latest_inquiry=Inquiry.latest(),
current_inquiry=Inquiry.current(),
ttr=g.queue.ttr())
locations = [(l,
Inquiry.query.filter_by(
location=l, status='unresolved', queue_id=g.queue.id).count())
for l in g.queue.setting('locations').value.split(',')]
return render_admin('home.html',
num_inquiries=Inquiry.query.filter_by(status='unresolved', queue_id=g.queue.id).count(),
locations=[t for t in locations if t[1]],
current_inquiry=Inquiry.current(),
ttr=g.queue.ttr(),
earliest_request=Inquiry.query.filter_by(status='unresolved',
queue_id=g.queue.id).order_by(Inquiry.created_at).first())
