def report_incident(user_id: str, channel_id: str, submission: json,
response_url: str, state: json):
report = submission['report']
summary = submission['summary']
impact = submission['impact']
lead_id = submission['lead']
severity = submission['severity']
name = get_user_profile(user_id)['name']
reporter = GetOrCreateSlackExternalUser(external_id=user_id,
display_name=name)
lead = None
if lead_id:
lead_name = get_user_profile(lead_id)['name']
lead = GetOrCreateSlackExternalUser(external_id=lead_id,
display_name=lead_name)
Incident.objects.create_incident(
report=report,
reporter=reporter,
report_time=datetime.now(),
summary=summary,
impact=impact,
lead=lead,
severity=severity,
)
incidents_channel_ref = channel_reference(settings.INCIDENT_CHANNEL_ID)
text = f"Thanks for raising the incident 🙏\n\nHead over to {incidents_channel_ref} to complete the report and/or help deal with the issue"
send_ephemeral_message(channel_id, user_id, text)
def set_action(incident: Incident, user_id: str, message: str):
comms_channel = CommsChannel.objects.get(incident=incident)
name = get_user_profile(user_id)['name']
action_reporter = GetOrCreateSlackExternalUser(external_id=user_id,
display_name=name)
Action(incident=incident, details=message, user=action_reporter).save()
return True, None
def edit_incident(user_id: str, channel_id: str, submission: json,
response_url: str, state: json):
report = submission['report']
summary = submission['summary']
impact = submission['impact']
lead_id = submission['lead']
severity = submission['severity']
lead = None
if lead_id:
lead_name = get_user_profile(lead_id)['name']
lead = GetOrCreateSlackExternalUser(external_id=lead_id,
display_name=lead_name)
try:
incident = Incident.objects.get(pk=state)
# deliberately update in this way the post_save signal gets sent
# (required for the headline post to auto update)
incident.report = report
incident.summary = summary
incident.impact = impact
incident.lead = lead
incident.severity = severity
incident.save()
except Incident.DoesNotExist:
logger.error(f"No incident found for pk {state}")
def set_incident_lead(incident: Incident, user_id: str, message: str):
assignee = reference_to_id(message) or user_id
name = get_user_profile(assignee)['name']
user = GetOrCreateSlackExternalUser(external_id=assignee,
display_name=name)
incident.lead = user
incident.save()
return True, None
def increment_message_count(incident, user_id):
name = get_user_profile(user_id)['name']
user = GetOrCreateSlackExternalUser(external_id=user_id, display_name=name)
user_stats, created = UserStats.objects.get_or_create(incident=incident, user=user)
if created:
user_stats.join_time = datetime.now()
user_stats.message_count += 1
user_stats.save()
def add_pin(self, incident, message_ts, author_id, text):
name = get_user_profile(author_id)['name']
author = GetOrCreateSlackExternalUser(external_id=author_id,
display_name=name)
PinnedMessage.objects.get_or_create(incident=incident,
message_ts=message_ts,
defaults={
'author':
author,
'text':
text,
'timestamp':
datetime.fromtimestamp(
float(message_ts)),
})
def PopulateExternalUser(apps, schema_editor):
Incident = apps.get_model('core', 'Incident')
ExternalUser = apps.get_model('core', 'ExternalUser')
UserStats = apps.get_model('slack', 'UserStats')
PinnedMessage = apps.get_model('slack', 'PinnedMessage')
user_id_list = [ x['userid'] for x in Incident.objects.all().values(userid=F('reporter'))
.union(Incident.objects.all().values(userid=F('lead')))
.union(UserStats.objects.all().values(userid=F('user_id')))
.union(PinnedMessage.objects.all().values(userid=F('author_id'))) if x['userid'] ]
for user_id in user_id_list:
ExternalID, created = ExternalUser.objects.get_or_create(app_id='slack',
external_id=user_id,
display_name=get_user_profile(user_id)['name'])
ExternalID.save()
def slack_id_to_fullname(value):
profile = get_user_profile(value)
if profile:
return profile['fullname']