def incoming_sms(request):
    """ Changes worker activity and returns a confirmation """
    client = TwilioTaskRouterClient(ACCOUNT_SID, AUTH_TOKEN)
    activity = 'Idle' if request.POST['Body'].lower().strip() == 'on' else 'Offline'
    activity_sid = WORKSPACE_INFO.activities[activity].sid
    worker_sid = WORKSPACE_INFO.workers[request.POST['From']]
    workspace_sid = WORKSPACE_INFO.workspace_sid

    client.workers(workspace_sid).update(worker_sid, activity_sid=activity_sid)
    resp = twiml.Response()
    message = 'Your status has changed to ' + activity
    resp.message(message)
    return HttpResponse(resp)
Exemple #2
0
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token  = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = TwilioTaskRouterClient(account_sid, auth_token)

for worker in client.workers(workspace_sid).list(Available=1):
	print(worker.friendly_name)

for worker in client.workers(workspace_sid).list(TaskQueueSid="WQf855e98ad280d0a0a325628e24ca9627", Available=1):
	print(worker.friendly_name)

for worker in client.workers(workspace_sid).list(TargetWorkersExpression="type == 'leads'"):
	print(worker.friendly_name)
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token  = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
worker_sid = "WKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = TwilioTaskRouterClient(account_sid, auth_token)

statistics = client.workers(workspace_sid).get(worker_sid).statistics.get()
print(statistics.cumulative["reservations_accepted"])
Exemple #4
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# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "{{ account_sid }}"
auth_token = "{{ auth_token }}"
workspace_sid = "{{ workspace_sid }}"
worker_sid = "{{ worker_sid }}"

client = TwilioTaskRouterClient(account_sid, auth_token)

worker = client.workers(workspace_sid).get(worker_sid)
print worker.friendly_name
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = TwilioTaskRouterClient(account_sid, auth_token)

worker = client.workers(workspace_sid).create(friendly_name='Support Worker 1',
                                              attributes='{"type":"support"}')

print(worker.friendly_name)
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
worker_sid = "WKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
reservation_sid = "WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = TwilioTaskRouterClient(account_sid, auth_token)
call_status_callback_url = 'http://example.com/agent_answer_status_callback'

# call using a reservation
reservation = client.workers(workspace_sid).get(worker_sid) \
    .reservations.update(
        reservation_sid,
        instruction='call',
        call_from='+15558675309',
        call_url='http://example.com/agent_answer',
        call_status_callback_url=call_status_callback_url,
        call_accept='true')
print(reservation.reservation_status)
print(reservation.worker_name)
Exemple #7
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# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "{{ account_sid }}"
auth_token  = "{{ auth_token }}"
workspace_sid = "{{ workspace_sid }}"
worker_sid = "{{ worker_sid }}"

client = TwilioTaskRouterClient(account_sid, auth_token)

worker = client.workers(workspace_sid).get(worker_sid)
worker.delete()
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = TwilioTaskRouterClient(account_sid, auth_token)

worker = client.workers(workspace_sid).create(
    friendly_name='Support Worker 1', attributes='{"type":"support"}'
)

print(worker.friendly_name)
Exemple #9
0
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "{{ account_sid }}"
auth_token  = "{{ auth_token }}"
workspace_sid = "{{ workspace_sid }}"

client = TwilioTaskRouterClient(account_sid, auth_token)

for worker in client.workers(workspace_sid).list():
	print worker.friendly_name
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token  = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
worker_sid = "WKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
reservation_sid = 'WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX'

client = TwilioTaskRouterClient(account_sid, auth_token)

# reject a reservation
reservation = client.workers(workspace_sid).get(worker_sid).reservations.update(reservation_sid, reservation_status='rejected')
print(reservation.reservation_status)
print(reservation.worker_name)

Exemple #11
0
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
worker_sid = "WKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = TwilioTaskRouterClient(account_sid, auth_token)

activity = client.workers(workspace_sid).update(
    worker_sid, attributes='{"type":"support"}')
print(activity.friendly_name)

# alternatively
worker = client.workers(workspace_sid).get(worker_sid)
worker = worker.update(attributes='{"type":"support"}')
print(worker.attributes)
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
worker_sid = "WKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
reservation_sid = "WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = TwilioTaskRouterClient(account_sid, auth_token)

reservation = client.workers(workspace_sid).get(worker_sid).reservations.get(
    reservation_sid
)
print(reservation.reservation_status)
print(reservation.worker_name)
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
worker_sid = "WKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = TwilioTaskRouterClient(account_sid, auth_token)

for reservation in client.workers(workspace_sid).get(worker_sid
                                                     ).reservations.list():
    print(reservation.reservation_status)
    print(reservation.worker_name)
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "{{ account_sid }}"
auth_token = "{{ auth_token }}"
workspace_sid = "{{ workspace_sid }}"

client = TwilioTaskRouterClient(account_sid, auth_token)

statistics = client.workers(workspace_sid).statistics.get()
print statistics.cumulative["reservations_accepted"]
Exemple #15
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# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
worker_sid = "WKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
reservation_sid = "WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = TwilioTaskRouterClient(account_sid, auth_token)

# dequeue a reservation
reservation = client.workers(workspace_sid) \
    .get(worker_sid).reservations.update(
        reservation_sid,
        instruction='dequeue',
        dequeue_from='+18001231234')
print(reservation.reservation_status)
print(reservation.worker_name)
Exemple #16
0
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
worker_sid = "WKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = TwilioTaskRouterClient(account_sid, auth_token)

for reservation in client.workers(workspace_sid).get(
        worker_sid).reservations.list():
    print(reservation.reservation_status)
    print(reservation.worker_name)
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "{{ account_sid }}"
auth_token = "{{ auth_token }}"
workspace_sid = "{{ workspace_sid }}"

client = TwilioTaskRouterClient(account_sid, auth_token)

for worker in client.workers(workspace_sid).list():
    print worker.friendly_name
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
worker_sid = "WKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = TwilioTaskRouterClient(account_sid, auth_token)

activity = client.workers(workspace_sid).update(
    worker_sid, attributes='{"type":"support"}'
)
print(activity.friendly_name)

# alternatively
worker = client.workers(workspace_sid).get(worker_sid)
worker = worker.update(attributes='{"type":"support"}')
print(worker.attributes)
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
worker_sid = "WKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
reservation_sid = "WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = TwilioTaskRouterClient(account_sid, auth_token)

reservation = client.workers(workspace_sid).get(worker_sid).reservations.get(
    reservation_sid)
print(reservation.reservation_status)
print(reservation.worker_name)
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
worker_sid = "WKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
reservation_sid = "WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"

client = TwilioTaskRouterClient(account_sid, auth_token)

# call using a reservation
reservation = (
    client.workers(workspace_sid)
    .get(worker_sid)
    .reservations.update(
        reservation_sid,
        instruction="call",
        call_from="+15558675309",
        call_url="http://example.com/agent_answer",
        call_status_callback_url="http://example.com/agent_answer_status_callback",
        call_accept="true",
    )
)
print(reservation.reservation_status)
print(reservation.worker_name)
Exemple #21
0
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "{{ account_sid }}"
auth_token  = "{{ auth_token }}"
workspace_sid = "{{ workspace_sid }}"
taskqueue_sid = "{{ taskqueue_sid }}"

client = TwilioTaskRouterClient(account_sid, auth_token)

taskqueue = client.taskqueues(workspace_sid).update(taskqueue_sid, target_workers='languages HAS "english"')
print taskqueue.target_workers

# alternatively
taskqueue = client.workers(workspace_sid).get(taskqueue_sid)
taskqueue = taskqueue.update(target_workers='languages HAS "english"')
print taskqueue.target_workers
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "ACXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
auth_token = "your_auth_token"
workspace_sid = "WSXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
worker_sid = "WKXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX"
reservation_sid = 'WRXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX'

client = TwilioTaskRouterClient(account_sid, auth_token)

# accept a reservation
reservation = client.workers(workspace_sid) \
    .get(worker_sid).reservations \
    .update(reservation_sid, reservation_status='accepted')
print(reservation.reservation_status)
print(reservation.worker_name)
# Download the Python helper library from twilio.com/docs/python/install
from twilio.rest import TwilioTaskRouterClient

# Your Account Sid and Auth Token from twilio.com/user/account
account_sid = "{{ account_sid }}"
auth_token = "{{ auth_token }}"
workspace_sid = "{{ workspace_sid }}"
worker_sid = "{{ worker_sid }}"
reservation_sid = '{{ reservation_sid }}'

client = TwilioTaskRouterClient(account_sid, auth_token)

# reject a reservation
reservation = client.workers(workspace_sid).get(
    worker_sid).reservations.update(reservation_sid,
                                    reservation_status='rejected')
print reservation.reservation_status
print reservation.worker_name