def postCheckDTMF(message):
if DTMFwaitState(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'Entering PostCheckDTMF', message)
if 'input' in message:
if 'text' in message['input']:
if len(message['input']['text']) == 0:
return message
if 'context' in message:
if 'cisDTMF' in message['context']['cisContext']:
if 'Error' in message['context']['cisContext']['cisDTMF']:
if message['context']['cisContext']['cisDTMF'][
'Error'] == False:
if message['context']['cisContext']['cisDTMF'][
'captureComplete'] == False:
digits = message['context']['cisContext'][
'cisDTMF']
#addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name, 'DTMF Capture', message)
message = setEarlyReturn(
message, 'DTMF Capture -> Return to Gateway')
return message
else:
if message['context']['cisContext']['cisDTMF'][
'Error_Code'] == 3:
message = handleDTMFErrorCodeThree(message)
addLogEntry(voiceProxySettings.APP_NAME_LOGGING,
logging_comp_name, 'DTMF ErrorCode 3',
message)
message = setEarlyReturn(
message,
'DTMF ErrorCode 3 -> Return to Gateway')
return message
return message
def callConversationService(message):
message = preCallConversation(message)
if earlyReturn(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'preCallConversation -> Returning to Gateway', message)
return message
message = callConversation(message)
if earlyReturn(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'callConversation -> Returning to Gateway', message)
return message
# $$$$$$$
message = fromConversation(message)
if earlyReturn(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'fromConversation -> Returning to Gateway', message)
return message
message = postCallConversation(message)
if earlyReturn(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'postCallConversation -> Returning to Gateway', message)
return message
message = checkPollingAfterConversation(message)
if earlyReturn(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'checkPollingAfterConversation -> Returning to Gateway',
message)
return message
return message
def callConversation(message):
# talk to the conversation Service
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
"Sent to Conversation", message)
message = converse(message)
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
"Back from Conversation", message)
return message
def returningEarlyCleanup(message, logmessage):
earlyMsg = voiceProxyUtilities.getCisAttribute('earlyReturnMsg',message)
if earlyMsg and len(earlyMsg)>0:
weblogger.addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name, earlyMsg, message)
message = voiceProxyUtilities.clearCisAttribute('earlyReturn',message)
message = voiceProxyUtilities.clearCisAttribute('earlyReturnMsg',message)
else:
weblogger.addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name, logmessage, message)
message = voiceProxyUtilities.clearCisAttribute('earlyReturn',message)
message = voiceProxyUtilities.clearCisAttribute('earlyReturnMsg',message)
message = outputFilter(message)
return message
def fromGatewayFilter(message):
if 'context' in message:
if 'vgwSessionID' in message['context']:
logging.info("API Call -> SessionID: " +
message['context']['vgwSessionID'])
else:
logging.info(
'API Call -> Serious Error, no vgwSessionID in Context')
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'FromGatewayFilter Method', message)
logging.debug(message)
return message
def checkDTMF(message):
if DTMFwaitState(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'Entering checkDTMF', message)
dtmf = dtmfCheck(message)
message['context']['cisContext']['cisDTMF'] = dtmf
if dtmf['Error']:
logging.debug("DTMF Error: " + dtmf['Error_Message'])
else:
# ------ special logic for client -------
if 'connexusID' in message['context'] and len(
message['context']['connexusID']) == 0:
if dtmf['captureComplete']:
logging.debug('Changing text to ConnexusID: ' +
dtmf['Words'][0])
message['input']['text'] = dtmf['Words'][0]
return message
def fromGatewayFilter(message):
if 'context' in message:
if 'cgwSessionID' in message['context']:
logging.info("API Call -> SessionID: " +
message['context']['cgwSessionID'])
else:
logging.info(
'API Call -> Serious Error, no cgwSessionID in Context')
message = check_numbers(message)
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'FromGatewayFilter Method', message)
logging.debug(message)
# Signal for Conversation Service that messages are coming from Voice Gateway
if 'context' in message:
message['context']['voiceFlow'] = True
return message
def checkGatewaySignal(message):
if check_cgwPostResponseTimeout(message):
logging.debug("RespTimeout")
if inPollingState(message):
logging.info("in Polling State with RespTimeout Message")
#message = startPolling(message)
message = setEarlyReturn(
message,
'In Polling State and Gateway Signals ResTimeout -> Returning to Gateway'
)
return message
if DTMFwaitState(message):
logging.info("Timeout while in DTMF WaitState")
message = handleDTMFTimeout(message)
message = setEarlyReturn(
message,
'Gateway Signals RespTimeout in DTMF Waitstate -> Returning to Gateway'
)
return message
message = setEarlyReturn(message, 'Returning from RespTimeout')
return message
if check_cgwNoInputTurn(message) and inPollingState(message):
logging.info("NoInputTurn")
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'Gateway Signals NoInputTurn and in Polling WaitState',
message)
time.sleep(pollingTimeLeft(message))
return message
if check_cgwHangUp(message):
logging.info("Hangup")
message = setEarlyReturn(
message, 'Gateway Signals Hangup -> Returning to Gateway')
return message
return message
def callSORBeforeConv(message):
message = preCallSystemOfRecordBeforeConversation(message)
if earlyReturn(message):
addLogEntry(
voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'preCallSystemOfRecordBeforeConversation -> Returning to Gateway',
message)
return message
message = callSystemOfRecordBeforeConversation(message)
if earlyReturn(message):
addLogEntry(
voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'callSystemOfRecordBeforeConversation -> Returning to Gateway',
message)
return message
message = postCallSystemOfRecordBeforeConversation(message)
if earlyReturn(message):
addLogEntry(
voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'postCallSystemOfRecordBeforeConversation -> Returning to Gateway',
message)
return message
return message
def voiceGatewayEntry(spaceid,msg):
#Get data from post -- should be in the form of a conversation message
message = json.loads(request.data)
weblogger.addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name, 'New API Call', message)
message = inputFilters(message)
message = signals(message)
message = dtmf(message)
message = callConversationService(message)
message = wcsSignals(message)
message = callSORAfterConv(message)
message = outputFilter(message)
# Finally Returning to Gateway
#weblogger.addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name, 'Normal Return to Gateway', message)
return json.dumps(message, separators=(',',':'))
def outputFilter(message): message = preToGatewayFilter(message) if earlyReturn(message): addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name, 'preToGatewayFilter -> Returning to Gateway', message) return message message = toGatewayFilter(message) if earlyReturn(message): addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name, 'toGatewayFilter -> Returning to Gateway', message) return message message = postToGatewayFilter(message) if earlyReturn(message): addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name, 'postToGatewayFilter -> Returning to Gateway', message) return message return message
def utterance(message): message = preCheckUtterance(message) if earlyReturn(message): addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name, 'preCheckUtterance -> Returning to Gateway', message) return message message = checkUtterance(message) if earlyReturn(message): addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name, 'checkUtterance -> Returning to Gateway', message) return message message = postCheckUtterance(message) if earlyReturn(message): addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name, 'postCheckUtterance -> Returning to Gateway', message) return message return message
def pollBackend(message):
message = preCheckPollingBackend(message)
if earlyReturn(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'preCheckPollingBackend -> Returning to Gateway', message)
return message
message = checkPollingBackend(message)
if earlyReturn(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'checkPollingBackend -> Returning to Gateway', message)
return message
message = postCheckPollingBackend(message)
if earlyReturn(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'postCheckPollingBackend -> Returning to Gateway', message)
return message
return message
def dtmf(message):
if voiceProxySettings.DTMF_ENABLED:
message = preCheckDTMF(message)
if earlyReturn(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'preCheckDTMF -> Returning to Gateway', message)
return message
message = checkDTMF(message)
if earlyReturn(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'checkDTMF -> Returning to Gateway', message)
return message
message = postCheckDTMF(message)
if earlyReturn(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'postcheckDTMF -> Returning to Gateway', message)
return message
return message
def wcsSignals(message):
message = preCheckConversationSignal(message)
if earlyReturn(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'preCheckConversationSignal -> Returning to Gateway',
message)
return message
message = checkConversationSignal(message)
if earlyReturn(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'checkConversationSignal -> Returning to Gateway', message)
return message
message = postCheckConversationSignal(message)
if earlyReturn(message):
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'postCheckConversationSignal -> Returning to Gateway',
message)
return message
return message
def voiceGatewayEntry(spaceid, msg):
#Get data from post -- should be in the form of a conversation message
message = json.loads(request.data)
##### First Check to see if the message passed to the Server is valid format #######
if not checkGatewayMessage(message):
# Need to know how to signal the Gateway something is wrong
message = returningEarlyCleanup(
message, 'Gateway Message Check Failed -> Returning to Gateway')
return json.dumps(message, separators=(',', ':'))
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'New API Call', message)
message = inputFilters(message)
if earlyReturn(message):
message = returningEarlyCleanup(
message, 'inputFilters -> Returning to Gateway')
return json.dumps(message, separators=(',', ':'))
message = signals(message)
if earlyReturn(message):
message = returningEarlyCleanup(message,
'signals -> Returning to Gateway')
return json.dumps(message, separators=(',', ':'))
message = waitState(message)
if earlyReturn(message):
message = returningEarlyCleanup(message,
'waitState -> Returning to Gateway')
return json.dumps(message, separators=(',', ':'))
message = dtmf(message)
if earlyReturn(message):
message = returningEarlyCleanup(message,
'dtmf -> Returning to Gateway')
return json.dumps(message, separators=(',', ':'))
message = utterance(message)
if earlyReturn(message):
message = returningEarlyCleanup(message,
'utterance -> Returning to Gateway')
return json.dumps(message, separators=(',', ':'))
message = pollBackend(message)
if earlyReturn(message):
message = returningEarlyCleanup(message,
'pollbackend -> Returning to Gateway')
return json.dumps(message, separators=(',', ':'))
message = callSORBeforeConv(message)
if earlyReturn(message):
message = returningEarlyCleanup(
message, 'callBackend1 -> Returning to Gateway')
return json.dumps(message, separators=(',', ':'))
message = callConversationService(message)
if earlyReturn(message):
message = returningEarlyCleanup(
message, 'callConversation -> Returning to Gateway')
return json.dumps(message, separators=(',', ':'))
message = wcsSignals(message)
if earlyReturn(message):
message = returningEarlyCleanup(
message, 'callWcsSignal -> Returning to Gateway')
return json.dumps(message, separators=(',', ':'))
message = callSORAfterConv(message)
if earlyReturn(message):
message = returningEarlyCleanup(
message, 'callBackend2 -> Returning to Gateway')
return json.dumps(message, separators=(',', ':'))
message = outputFilter(message)
if earlyReturn(message):
message = returningEarlyCleanup(
message, 'outputFilters -> Returning to Gateway')
return json.dumps(message, separators=(',', ':'))
# Finally Returning to Gateway
addLogEntry(voiceProxySettings.APP_NAME_LOGGING, logging_comp_name,
'Normal Return to Gateway', message)
return json.dumps(message, separators=(',', ':'))
