def zammad_api():
return ZammadAPI(
username=os.environ['ZAMMAD_USERNAME'],
password=os.environ['ZAMMAD_PASSWORD'],
host=os.environ['ZAMMAD_HOST'],
is_secure=False
)
def handle(self, *args, **options):
self.client = ZammadAPI(
http_token=settings.ZAMMAD_TOKEN,
is_secure=True,
host="care.weblate.org",
)
self.handle_hosted_account()
def get_zammad(user=None):
if user not in ZAMMADS:
kwargs = {}
if user:
kwargs["on_behalf_of"] = user
ZAMMADS[user] = ZammadAPI(
host=config["zammad_host"],
username=config["zammad_user"],
password=config["zammad_password"],
is_secure=config["zammad_secure"],
**kwargs,
)
return ZAMMADS[user]
def update_ticket(transport):
client = ZammadAPI(
username=app.config["ZAMMAD_USER"],
password=app.config["ZAMMAD_PASS"],
host=app.config["ZAMMAD_HOST"],
is_secure=app.config["ZAMMAD_SECURE"],
)
#
# Create user if not exists
#
zammad_search_result = client.user.search({"query": transport.user.login})
if zammad_search_result:
zammad_user = zammad_search_result[0]
else:
zammad_user = client.user.create({
"firstname": transport.user.login,
"email": transport.user.login
})
messagebody = render_template("email_transport_update.html",
transport=transport)
ticketTemplate = {
"title": "[Transport] from: " + transport.origin + " to: " +
transport.destination,
"group_id": app.config["ZAMMAD_GROUP_ID"],
"customer_id": zammad_user["id"],
"state_id": "3" if transport.needs_organization else "2",
"article": {
"from": "HelpDesk",
"to": transport.user.login,
"body": messagebody,
"type_id": 1,
"content_type": "text/html",
},
"tags": "transport",
"pending_time": "{}Z".format(datetime.utcnow().isoformat()),
}
#
# Create a new ticket, if the transport has no ticket_id in the db
#
if transport.ticket_id is None:
transport.ticket_id = client.ticket.create(ticketTemplate)["id"]
else:
ticketTemplate["id"] = transport.ticket_id
client.ticket.update(transport.ticket_id, ticketTemplate)
return transport.ticket_id
def update_ticket(transport):
client = ZammadAPI(username=app.config['ZAMMAD_USER'],
password=app.config['ZAMMAD_PASS'],
host=app.config['ZAMMAD_HOST'],
is_secure=app.config['ZAMMAD_SECURE'])
##
## Create user if not exists
##
zammad_search_result = client.user.search({'query': transport.user.login})
if zammad_search_result:
zammad_user = zammad_search_result[0]
else:
zammad_user = client.user.create({
'firstname': transport.user.login,
'email': transport.user.login
})
messagebody = render_template('email_transport_update.html',
transport=transport)
ticketTemplate = {
'title': '[Transport] from: ' + transport.origin + ' to: ' +
transport.destination,
'group_id': app.config['ZAMMAD_GROUP_ID'],
'customer_id': zammad_user['id'],
'state_id': '3' if transport.needs_organization else '2',
'article': {
'from': 'HelpDesk',
'to': transport.user.login,
'body': messagebody,
'type_id': 1,
'content_type': 'text/html'
},
'tags': 'transport',
'pending_time': '{}Z'.format(datetime.utcnow().isoformat()),
}
##
## Create a new ticket, if the transport has no ticket_id in the db
##
if transport.ticket_id == None:
transport.ticket_id = client.ticket.create(ticketTemplate)['id']
else:
ticketTemplate['id'] = transport.ticket_id
client.ticket.update(transport.ticket_id, ticketTemplate)
return transport.ticket_id
def close_ticket(transport, reason):
client = ZammadAPI(
username=app.config["ZAMMAD_USER"],
password=app.config["ZAMMAD_PASS"],
host=app.config["ZAMMAD_HOST"],
is_secure=app.config["ZAMMAD_SECURE"],
)
messagebody = reason
#
# if new helpdesk user is closing a ticket, we need to create the user in the ticket system
#
zammad_search_result = client.user.search({"query": transport.user.login})
if zammad_search_result:
zammad_user = zammad_search_result[0]
else:
zammad_user = client.user.create({
"firstname": transport.user.login,
"email": transport.user.login
})
ticketTemplate = {
"id": transport.ticket_id,
"title": "[Transport] from: " + transport.origin + " to: " +
transport.destination,
"group_id": app.config["ZAMMAD_GROUP_ID"],
"customer_id": zammad_user["id"],
"state_id": "4",
"article": {
"from": "HelpDesk",
"to": transport.user.login,
"body": messagebody,
"type_id": 1,
"content_type": "text/html",
},
"tags": "transport",
}
client.ticket.update(transport.ticket_id, ticketTemplate)
def close_ticket(transport, reason):
client = ZammadAPI(username=app.config['ZAMMAD_USER'],
password=app.config['ZAMMAD_PASS'],
host=app.config['ZAMMAD_HOST'],
is_secure=app.config['ZAMMAD_SECURE'])
messagebody = reason
##
## if new helpdesk user is closing a ticket, we need to create the user in the ticket system
##
zammad_search_result = client.user.search({'query': transport.user.login})
if zammad_search_result:
zammad_user = zammad_search_result[0]
else:
zammad_user = client.user.create({
'firstname': transport.user.login,
'email': transport.user.login
})
ticketTemplate = {
'id': transport.ticket_id,
'title': '[Transport] from: ' + transport.origin + ' to: ' +
transport.destination,
'group_id': app.config['ZAMMAD_GROUP_ID'],
'customer_id': zammad_user['id'],
'state_id': '4',
'article': {
'from': 'HelpDesk',
'to': transport.user.login,
'body': messagebody,
'type_id': 1,
'content_type': 'text/html'
},
'tags': 'transport',
}
client.ticket.update(transport.ticket_id, ticketTemplate)
def zammad_api():
return ZammadAPI(
url="http://localhost/api/v1/",
username="******",
password="******",
)
def zammad_api():
return ZammadAPI(host="localhost",
username="******",
password="******",
is_secure=False)