def cred(tower, context):
try:
file_csv = open('./text.csv', 'r')
user = "******"
password = "******"
flag = 0
for line in file_csv:
row = line.split("::!::")
if ((str(tower).lower()) == row[2]):
row[3] = row[3].replace("\n", "")
data = row[3].split(",")
#print(data)
if (row[3] == "*"):
user = encryption.decrypt("AutoFact", row[0])
password = encryption.decrypt("AutoFact", row[1])
for i in data:
if (str(i) == str(context)):
#print(i)
user = encryption.decrypt("AutoFact", row[0])
password = encryption.decrypt("AutoFact", row[1])
flag = 1
break
if (flag == 1):
break
op_data = [user, password]
return op_data
except Exception as e:
LogGenModule.Exception(
"Issue while fetching the data for given context and tower")
LogGenModule.Exception(e)
def run_s():
try:
print(Number)
print(Escalation_Group) #escalation group
# Use paramiko for os command execution
client = paramiko.SSHClient()
client.load_system_host_keys()
client.set_missing_host_key_policy(paramiko.AutoAddPolicy())
#login to the router
client.connect(hostname=Configuration_Item,
username=user,
password=passwrd)
#executes the command and capures the output and input
stdin, stdout, stderr = client.exec_command('ls -lrt')
result = str(stdout.read())
print(result) #importent to update notes
client.close()
print("executed") # this will resolve the ticket
except Exception as e:
print("result") #important to update notes
print("reassign_group") # this will fail the ticket
LogGenModule.Exception(
"Issue while running the wintel CPU utilization")
LogGenModule.Exception(e)
def move_file(srcpath, despath, srcfile):
try:
destination = despath + srcfile
source = srcpath + srcfile
shutil.copyfile(source, destination)
os.remove(source)
except Exception as e:
LogGenModule.Exception("Issue while mpving the files")
LogGenModule.Exception(e)
def to_xml(data, name_of_file): #creates the XML files
try:
xml = dicttoxml(data, custom_root='test',
attr_type=False) #converts the dictonary data into XML
filename = "./Queue/InputFiles/" + name_of_file + ".xml"
file = open(filename, "w")
xml = str(xml).replace("b'", "")
xml = str(xml).replace("'", "")
file.write(str(xml) + "\n")
file.close()
except Exception as e:
LogGenModule.Exception("Not able to create XML File")
LogGenModule.Exception(e)
def fetch_details(
tablepath, attribute, value, outval
): # fetches the data from the given table for mentioned attribute and provides the result for desired attribute
try:
LogGenModule.info("Fetching the details from : {}".format(tablepath))
respond = snow_client.resource(api_path=tablepath)
groupname = respond.get(query={attribute: value})
for res in groupname.all():
#print(res[outval])
return res[outval]
except Exception as e:
LogGenModule.Exception(
"Issue while fetching the Ticket data from table : " + tablepath +
"\natrribute : " + attribute)
LogGenModule.Exception(e)
def find_flow(ticket_summary):
try:
#print(ticket_summary)
with open(
'../json_files/keys.json'
) as key_data: # reads the Keys and Flows data from json file
key_to_flow = json.load(key_data)
Summary = ticket_summary
Matches = 0
Flow = "NF"
Escalate_to = "Not Found"
tower = "NF"
suffix = "NF"
Summary = Summary.lower()
for Combs in key_to_flow['KeytoFlowCombination']:
Matches = 0
for key in Combs['KeyWords']:
if key.lower() in Summary:
Matches += 1
#print(key+ " " +str(Matches))
if Matches == len(Combs['KeyWords']):
Flow = Combs['Flow']
Escalate_to = Combs['EscalateTo']
tower = Combs['Tower']
suffix = Combs['suffix']
key_data = [Flow, Escalate_to, tower, suffix]
#print("Selected Flow for summarry : "+ Flow)
break
key_data = [Flow, Escalate_to, tower, suffix]
#print("Selected Flow for summarry : "+ key_data)
return key_data
except Exception as e:
LogGenModule.Exception("Issue while fetching the Flow for the ticket")
LogGenModule.Exception(e)
#summary =input("enter summary")
#find_flow(summary)
#print("Flowname "+find_flow(summary)[0])
def encrypt(msg):
try:
key = "AutoFactCIS1569"
encryped = []
encoded = base64.b64encode((msg).encode('utf-8'))
for i, c in enumerate(str(encoded.decode('ascii'))):
key_c = ord(key[i % len(key)])
msg_c = ord(c)
encryped.append(chr((msg_c + key_c) % 127))
return ''.join(encryped)
except Exception as e:
LogGenModule.Exception("error occured while encrypting the data")
def run_script(
suffix, Number, Flow, Configuration_Item, Escalation_Group, Summary,
Tower, userID, location,
Department): # executes the use case flow in the backend process
try:
path = '../Queue/InputFiles/'
file = Number + '.xml'
if suffix == 'NONE':
cmd = 'start /b ' + Flow + ' ' + Number + ' ' + "\"" + Flow + "\"" + ' ' + "\"" + Configuration_Item + "\"" + ' ' + "\"" + Escalation_Group + "\"" + ' ' + "\"" + Summary + "\"" + ' ' + "\"" + userID + "\"" + ' ' + "\"" + location + "\"" + ' ' + "\"" + Department + "\""
else:
cmd = 'start /b ' + suffix + ' ' + Flow + ' ' + Number + ' ' + "\"" + Flow + "\"" + ' ' + "\"" + Configuration_Item + "\"" + ' ' + "\"" + Escalation_Group + "\"" + ' ' + "\"" + Summary + "\"" + ' ' + "\"" + userID + "\"" + ' ' + "\"" + location + "\"" + ' ' + "\"" + Department + "\"" #+' >> D:\\custom_orch\\executing_files\\'+Number+'.txt' #command to choose the script flile
#cmd = python ping.py asdfdf sdfdfs 10.181.11.121 fgfgfdgfg
LogGenModule.info(cmd)
p = subprocess.Popen(cmd, stdout=subprocess.PIPE, shell=True)
LogGenModule.Exception("executing the usecase flow" + str(Flow))
move_files.move_file(
path, '../Queue/ProcessingFilesXML/',
file) # Moves the source file from processed files
except Exception as e:
LogGenModule.Exception("Issue while triggering the identified Flow")
LogGenModule.Exception(e)
def table_details(
tablepath, attribute1, value1, attribute2, value2
): # fetches the data from the given table for mentioned attribute and provides the result for desired attribute
try:
LogGenModule.info("Fetching the details from : {}".format(tablepath))
respond = snow_client.resource(api_path=tablepath)
groupname = respond.get(query={attribute1: value1, attribute2: value2})
data = []
#print(attribute2)
for res in groupname.all():
a = res['item_option_new']['value']
res_d = ["sys_name", "choice_table"]
res_Data = fetch_details("/table/item_option_new", "sys_id", a,
res_d)
ques = res_Data[0]
#print(ques)
#print(res['value'])
if len(str(res_Data[1])) != 0:
val = fetch_details("/table/" + res_Data[1], "sys_id",
res['value'], ["name"])
if len(val) == 0:
val = res['value']
else:
val = val[-1]
else:
val = res['value']
items = {ques: val}
#print(items)
data.append(items)
#print(res)
return data
except Exception as e:
LogGenModule.Exception(
"Issue while fetching the Ticket data from table : " + tablepath +
"\natrribute : " + attribute1)
LogGenModule.Exception(e)
def StatusValuetoString(
Value): # converts the status value from integer to string
try:
LogGenModule.info("converting the status value to string...")
status = {
'1': 'New',
'2': 'In Progress',
'3': 'Pending',
'4': 'Resolved',
'5': 'Closed'
}
return status[Value]
except Exception as e:
LogGenModule.Exception("Issue in converting status value to string" +
e)
def encrypt_password(key, msg):
try:
encryped = []
encoded = base64.b64encode((msg).encode('utf-8'))
#print(encoded)
#print(str(encoded.decode('ascii')))
for i, c in enumerate(str(encoded.decode('ascii'))):
key_c = ord(key[i % len(key)])
msg_c = ord(c)
encryped.append(chr((msg_c + key_c) % 127))
#print(''.join(encryped).encode('utf-8'))
return ''.join(encryped)
except Exception as e:
LogGenModule.Exception("error occured")
def decrypt(key, encryped):
try:
msg = []
for i, c in enumerate(encryped):
key_c = ord(key[i % len(key)])
enc_c = ord(c)
msg.append(chr((enc_c - key_c) % 127))
encoded = ''.join(msg)
encoded = encoded.replace("b'", "")
encoded = encoded.encode('utf-8')
#print(encoded)
data = base64.b64decode(encoded.decode('utf-8'))
#print(data)
return data.decode('utf-8')
except Exception as e:
LogGenModule.Exception("error occured")
#### Moves the source file from processed files depending on the keyword ###
if (result == "failed"):
print("result is failed need to escalate")
move_files.move_file(path, './Queue/executing_files/', file)
if (result == "executed"):
res = update_incident.update_ticket(Number, "Closed", notes)
print(res)
if (res == "done"):
LogGenModule.info("Moving the source file.." + str(file))
move_files.move_file(path, './Queue/closed/', file)
if (result == "remove_assignee"):
res = update_incident.re_assignto_none(Number)
print(res)
if (res == "done"):
LogGenModule.info("Moving the source file.." + str(file))
move_files.move_file(path, './Queue/closed/', file)
if (result == "reassign_group"):
res = update_incident.reassign_group(Number, escalate,
"Assigned", notes)
print(res)
if (res == "done"):
LogGenModule.info("Moving the source file.." + str(file))
move_files.move_file(path, './Queue/closed/', file)
except Exception as e:
LogGenModule.Exception("Issue while updating the ticket")
LogGenModule.Exception(e)
def read_ticket(groupname, status):
try:
total = 0
count = 0
esc = 0
found = 0
LogGenModule.info(
"reading the data for the given Assignment group and status...")
tname = snow_client.resource(api_path='/table/incident')
response = tname.get(query={
'assignment_group': groupname,
'state': status
})
for result in response.all():
total += 1
if ((result['sys_updated_on']) >
prvtime): # compares with previous time
if (
(result['sys_updated_on']) <= curr_time
): # compares with the captured current time #reads the result for the provided attributes
#print(result['assignment_group']['value'])
if len(str(result['assignment_group'])
) == 0: #checks the length of the assignment_group
group = result['assignment_group']
else:
inval = result['assignment_group']['value']
group = fetch_details(
"/table/sys_user_group", "sys_id", inval, "name"
) #triggers the fetch details function and gets the group name
if len(str(result['cmdb_ci'])
) == 0: #checks the length of the CI
CI = result['cmdb_ci']
CI_sys_id = result['cmdb_ci']
else:
CI_sys_id = result['cmdb_ci']['value']
CI = fetch_details("/table/cmdb_ci", "sys_id",
CI_sys_id, "name")
if len(str(result['caller_id'])
) == 0: #checks the length of the CI
user_name = "NA"
Loc = "NA"
dep = "NA"
else:
Uid = result['caller_id']['value']
user_name = fetch_details("/table/sys_user", "sys_id",
Uid, "user_name")
location_Data = fetch_details("/table/sys_user",
"sys_id", Uid,
"location")
#print(type(location_Data))
#print(location_Data)
if len(str(location_Data)) != 0:
Locat = location_Data['value']
#print(type(Locat))
Loc = fetch_details("/table/cmn_location",
"sys_id", Locat, "name")
else:
Loc = "Not Found"
depart_data = fetch_details("/table/sys_user",
"sys_id", Uid,
"department")
if len(str(depart_data)) != 0:
depart = depart_data['value']
dep = fetch_details("/table/cmn_department",
"sys_id", depart, "name")
else:
dep = ""
if len(str(result['assigned_to'])
) == 0: #checks the length of the assigned_to
assigneduser = result['assigned_to']
else:
inuser = result['assigned_to']['value']
assigneduser = fetch_details(
"/table/sys_user", "sys_id", inuser, "name"
) #triggers the fetch details function and gets the user name
status = result['state']
statusval = StatusValuetoString(
status) # gets the string for the status value
LogGenModule.info((
"\n***Details fetched for the Incident : {}***\n Status : {}\n Summary : {}\n Description : {}\n Category : {}\n Sub-Category : {}\n Assigned Group : {}\n Assignee : {}"
.format(result['number'], statusval,
result['short_description'],
result['description'], result['category'],
result['subcategory'], group, assigneduser)))
#print("number of the Incident : {}\n Status : {}\n Summary : {}\n Description : {}\n Category : {}\n Sub-Category : {}\n Assigned Group : {}\n Assignee : {}".format(result['number'],statusval,result['short_description'],result['description'],result['category'],result['subcategory'],group,assigneduser))
Flow_name = Keys_Flows.find_flow(
result['short_description'])[0]
E_G = Keys_Flows.find_flow(result['short_description'])[1]
tower_name = Keys_Flows.find_flow(
result['short_description'])[2]
#print(len(Flow_name))
#if len(Flow_name)==0:
#Escalation_Reassign.re_assignto_none(tname,result['number'])
name_of_file = result[
'number'] #name of the xml file to be created
#name_of_file = result['number']
if Flow_name == "NF":
Flow_Result = "No Flow Found"
Flowname = "No Flow Identified"
remarks = "Escalated"
Escalation_Group = "Notfound"
if (EscalateTo == 'NONE'):
continue
else:
Escalation_Reassign.reassign_group(
tname, result['number'], EscalateTo)
esc += 1
else:
Flow_Result = "Sent to Orchestrator"
remarks = "UID from orchestrator"
Flowname = Flow_name
Escalation_Group = E_G
found += 1
dic = {
"Incident": {
'Sys_ID': result['sys_id'],
'Number': result['number'],
'Status': result['state'],
'Assigned Group': group,
'Assignee': assigneduser,
'Category': result['category'],
'Sub-Category': result['subcategory'],
'Summary': result['short_description'],
'Description': result['description'],
'Flow': Flow_name,
'Configuration Item': CI,
'Sys_ID_CI': CI_sys_id,
'Escalation_Group': Escalation_Group,
'Tower': tower_name,
'User_ID': user_name,
'user_location': Loc,
'user_department': dep
}
}
#dictionary.append(dic)
#print(dictionary)
Xml_data = to_xml(
dic, name_of_file
) # calls the function to convert data into XML format
capture_scripts(Flow_name)
send_data = "<tr><td>" + datetime.datetime.now(
).strftime('%d-%m-%y %H:%M:%S') + "</td><td>" + result[
'number'] + "</td><td>" + Flow_Result + "</td><td>" + Flowname + "</td><td>" + remarks + "</td></tr>"
create_log_html(send_data)
replace = open("./Time_Stamps/pre_time.txt", "w")
replace.write(str(curr_time)) #replaces the previous time
replace.close()
count = (total - (found + esc))
log = open("./Time_Stamps/time_reference.txt", "a")
log.write(" Total : " + str(total) + " FWD = " + str(found) +
" ESC : " + str(esc) + " FLTR : " + str(count) +
"\n") # logs the executed time frame
log.close()
parse_xml.exec_xml()
except Exception as e:
LogGenModule.Exception("Issue while fetching the Ticket data")
LogGenModule.Exception(e)
LogGenModule.info("*******Fetching the Ticket Data*******")
with open('./json_files/snow_read_ticket.json') as json_ticket:
ticket = json.load(json_ticket)
Assigned_Group = ticket["Ticket Details"][0]["Assigned_Group"]
status = ticket["Ticket Details"][0]["status"]
EscalateTo = ticket["Ticket Details"][0]["EscalateTo"]
LogGenModule.info("Logging into ServiceNow Client of instance.." +
instancename)
#Logs in to the ServiceNow instance
snow_client = pysnow.Client(instance=instancename,
user=username,
password=paswd)
except Exception as e:
LogGenModule.Exception("Not able to connect/login")
LogGenModule.Exception(e)
logfile = Path("Incident_login_" + logtime + ".html")
if logfile.is_file():
print('log file exists')
else:
create_log_html(start_tags)
create_log_html(Heading_tags)
assignedgroupid = fetch_details(
"/table/sys_user_group", "name", Assigned_Group,
"sys_id") #fetches the sys_id of provided group
dictionary = []
#>= 2018-04-24 09:33:09 < 2018-04-24 09:38:09 Total: 20 FWD: 10 ESC: 5 FLTR : 5
if crc == 0:
LogGenModule.info("CRC is 0. (no cable issue)")
else:
flag_crc = 1
LogGenModule.info("CRC is " + str(crc) + ".")
elif re.search("output errors", line, re.I):
output_error = int(line.split("output")[0].strip())
if output_error == 0:
LogGenModule.info("output errors is 0.")
else:
flag_oe = 1
LogGenModule.info("output errors is " + str(output_error) +
".")
else:
continue
if flag_as == 1 or flag_lp == 1 or flag_tod == 1 or flag_ie == 1 or flag_crc == 1 or flag_oe == 1:
print("reassign_group") # this will fail the ticket
else:
LogGenModule.info("no issues with the interface...")
print("executed")
except Exception as e:
print("reassign_group") # this will fail the ticke
LogGenModule.Exception(str(e))
sys.stdout.close()
sys.stdout = sys.stdout
move_files.move_file('./Queue/executing_files/', './Queue/processed_files/',
file)
"r") # Open the JSON file for reading
data = json.load(jsonFile) # Read the JSON into the buffer
jsonFile.close() # Close the JSON file
## Working with buffered content
#tmp = data["location"]
data['Instance Details'][0]['user'] = user
data['Instance Details'][0]['password'] = password
data['Instance Details'][0]['instance'] = instance
## Save our changes to JSON file
jsonFile = open("./json_files/snow_login.json", "w+")
jsonFile.write(json.dumps(data))
jsonFile.close()
if __name__ == '__main__':
try:
#logging.basicConfig(level=logging.INFO, format='%(asctime)s %(levelname)s %(message)s',datefmt='%a, %d-%b-%Y %H:%M:%S -', filename = datetime.datetime.now().strftime('../Logs/log_%d_%m_%Y.log'))
instance = input("Enter the Servicenow Instance ")
ins_user = input("Enter the Servicenow user ")
ins_password = getpass.getpass("Enter the Servicenow password ")
user = encrypt(ins_user)
password = encrypt(ins_password)
updateJsonFile(user, password, instance)
print("Servicenow user : "******"Servicenow password : "******"error occured")
def exec_xml(ticket):
try:
path = '../Queue/InputFiles/' # path in which input XML files are stored
listOfFiles = os.listdir(
path) #reads all the files in the provided dir
pattern = '*.xml'
#print(len(fetch_data))
dic = []
try:
for file in listOfFiles:
if fnmatch.fnmatch(file, pattern): # matches the pattern
#print(file)
tree = ET.parse(path +
file) # parses the files in the given dir
root = tree.getroot()
if ticket == "Request":
fetch_data = [
'suffix', 'Task_Number', 'Flow',
'Escalation_Group', 'Task_Description', 'Tower',
'Requested_for', 'user_location', 'user_department'
]
for app in root.findall(
'Request'): #searches for the parent tag
for data in fetch_data:
#print(data)
for l in app.findall(
data
): # searches for the mentioned child tag
#print(l.text) #gives the value of the child tag
dic.append(l.text)
print(dic)
run_script(str(dic[0]), str(dic[1]), str(dic[2]), "NF",
str(dic[3]), str(dic[4]), str(dic[5]),
str(dic[6]), str(dic[7]), str(dic[8]))
del dic[:]
if ticket == "Incident":
fetch_data = [
'suffix', 'Number', 'Flow', 'Configuration_Item',
'Escalation_Group', 'Summary', 'Tower', 'User_ID',
'user_location', 'user_department'
]
for app in root.findall(
'Incident'): #searches for the parent tag
for data in fetch_data:
#print(data)
for l in app.findall(
data
): # searches for the mentioned child tag
#print(l.text) #gives the value of the child tag
dic.append(l.text)
print(dic)
run_script(str(dic[0]), str(dic[1]), str(dic[2]),
str(dic[3]), str(dic[4]), str(dic[5]),
str(dic[6]), str(dic[7]), str(dic[8]),
str(dic[9]))
del dic[:]
except Exception as e:
LogGenModule.Exception("Issue while running the usecase XML file")
LogGenModule.Exception(e)
except Exception as e:
LogGenModule.Exception("Issue while parsing the XML file")
LogGenModule.Exception(e)
def read_SRticket(groupname, status):
try:
total = 0
count = 0
esc = 0
found = 0
LogGenModule.info("*******Fetching the Service Request Details*******")
LogGenModule.info(
"reading the data for the given Assignment group and status...")
tname = snow_client.resource(api_path='/table/sc_task')
if (groupname == "any"):
response = tname.get(query={'state': status})
else:
response = tname.get(query={
'assignment_group': groupname,
'state': status
})
for result in response.all():
total += 1
if ((result['sys_updated_on']) >
prvtime): # compares with previous time
if ((result['sys_updated_on']) <=
curr_time): # compares with the captured current time
#---------------------------------------------------SC ITEM DATA---------------------------------------------------------# #reads the result for the provided attributes
#print(result)
#Assignment Group
if len(str(result['assignment_group'])
) == 0: #checks the length of the assignment_group
group = result['assignment_group']
else:
inval = result['assignment_group']['value']
group = fetch_details(
"/table/sys_user_group", "sys_id", inval, ["name"]
) #triggers the fetch details function and gets the group name
#Assignee
if len(str(result['assigned_to'])
) == 0: #checks the length of the assignment_group
assigned = result['assigned_to']
else:
inval = result['assigned_to']['value']
assigned = fetch_details("/table/sys_user", "sys_id",
inval, ["name"])
task_shortDesc = result['short_description']
task_Desc = result['description']
sc_task_SysID = result['sys_id']
#---------------------------------------------------Request ITEM DATA---------------------------------------------------------#
#
if len(str(result['request_item'])) == 0:
Req_Desc = "NA"
Req_ShortDes = "NA"
Requested_by = "NA"
Requested_for = "NA"
Catalog_Item = "NA"
else:
RIT = result['request_item']['value']
req_data = [
"description", "short_description",
"sys_created_on", "opened_by", "request",
"cat_item"
]
Req_item_data = fetch_details("/table/sc_req_item",
"sys_id", RIT, req_data)
Req_Desc = str(Req_item_data[0])
#print(Req_item_data)
Req_ShortDes = str(Req_item_data[1])
Req_created = Req_item_data[2]
Req_by = Req_item_data[3]
#print(Req_by)
if len(str(Req_by)) != 0:
opened = Req_by['value']
#print(manager_Data)
req_user_data = [
"name", "user_name", "location", "department"
]
req_user_datas = fetch_details(
"/table/sys_user", "sys_id", opened,
req_user_data)
Requested_by = req_user_datas[0]
rq_user = req_user_datas[1]
###############
location_Data = req_user_datas[2]
#print(type(location_Data))
#print(location_Data)
if len(str(location_Data)) != 0:
Locat = location_Data['value']
#print(type(Locat))
Loc = fetch_details("/table/cmn_location",
"sys_id", Locat, ["name"])
else:
Loc = "Not Found"
depart_data = req_user_datas[3]
if len(str(depart_data)) != 0:
depart = depart_data['value']
dep = fetch_details("/table/cmn_department",
"sys_id", depart, ["name"])
else:
dep = "Not Found"
else:
Requested_by = "No Value"
rq_user = "******"
Loc = "Not Found"
dep = "Not Found"
Req_table = Req_item_data[4]
if len(str(Req_table)) != 0:
Requested = Req_table['value']
#print(manager_Data)
Reques_for = fetch_details("/table/sc_request",
"sys_id", Requested,
["requested_for"])
req = Reques_for[0]['value']
Requested_for = fetch_details(
"/table/sys_user", "sys_id", req, ["name"])
else:
Requested_for = "No Value"
c_item = Req_item_data[5]
if len(str(c_item)) != 0:
#print(c_item)
cat = c_item['value']
Catalog_Item = (fetch_details(
"/table/sc_cat_item", "sys_id", cat,
["name"]))[0]
else:
Catalog_Item = "No Value"
#---------------------------------------------------Cart Variable DATA---------------------------------------------------------#
#task_cre = result['sys_created_on']
#print(task_cre)
#print(Req_created)
options = table_details("/table/sc_item_option",
"sys_created_on", Req_created,
"sys_created_by", rq_user)
if len(str(options)) != 0:
variables = options
else:
variables = "None"
#print(variables)
LogGenModule.info((group))
name_of_file = result[
'number'] #name of the xml file to be created
Flows = Keys_Flows.find_flow(result['short_description'])
Flow_name = Flows[0]
E_G = Flows[1]
tower_name = Flows[2]
suffix = Flows[3]
#print(Flows)
if Flow_name == "NF":
Flow_Result = "No Flow Found"
Flowname = "No Flow Identified"
remarks = "Escalated"
Escalation_Group = "Notfound"
if (EscalateTo == 'NONE'):
continue
else:
Escalation_Reassign.reassign_group(
tname, result['number'], EscalateTo)
esc += 1
else:
Flow_Result = "Sent to Orchestrator"
remarks = "UID from orchestrator"
Flowname = Flow_name
Escalation_Group = E_G
found += 1
dic = {
"Request": {
'Task_Sys_ID': result['sys_id'],
'Task_Number': result['number'],
'Task_Status': result['state'],
'Assigned Group': group,
'Task_Description': result['description'],
'Task_ShortDescription':
result['short_description'],
'Requested_for': Requested_for,
'Requested_by': Requested_by,
'Tower': tower_name,
'Flow': Flow_name,
'suffix': suffix,
'Escalation_Group': Escalation_Group,
'user_location': Loc,
'user_department': dep,
'Request_Description': Req_Desc,
'Request_ShortDescription': Req_ShortDes,
'CatalogItem_Name': Catalog_Item,
'Cat_Variables': variables
}
}
#dictionary.append(dic)
#print(dic)
Xml_data = to_xml(
dic, name_of_file
) # calls the function to convert data into XML format
#capture_scripts(Flow_name)
send_data = "<tr><td>" + datetime.datetime.now(
).strftime('%d-%m-%y %H:%M:%S') + "</td><td>" + result[
'number'] + "</td><td>" + Flow_Result + "</td><td>" + Flowname + "</td><td>" + remarks + "</td></tr>"
create_log_html(send_data)
count = (total - (found + esc))
log = open("../Time_Stamps/time_reference.txt", "a")
log.write(" Total : " + str(total) + " FWD = " + str(found) +
" ESC : " + str(esc) + " FLTR : " + str(count) +
"\n") # logs the executed time frame
log.close()
#parse_xml.exec_xml()
return "success"
except Exception as e:
LogGenModule.Exception("Issue while fetching the Ticket data")
LogGenModule.Exception(e)
return "failed"