Esempio n. 1
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    def setUp(self):
        self.group, created = Group.objects.get_or_create(name='test')
        self.user, created = DjangoUser.objects.get_or_create(
            username=self.username)
        self.user.set_password(self.password)
        self.user.save()

        self.perspective = Perspective(name='test')
        self.perspective.set_default_user()
        self.perspective.save()

        ModuleSetting.set('default_perspective', self.perspective.id)

        self.contact_type = ContactType(name='test')
        self.contact_type.set_default_user()
        self.contact_type.save()

        self.contact = Contact(name='test', contact_type=self.contact_type)
        self.contact.set_default_user()
        self.contact.save()

        self.status = TicketStatus(name='TestStatus')
        self.status.set_default_user()
        self.status.save()

        self.queue = TicketQueue(name='TestQueue',
                                 default_ticket_status=self.status)
        self.queue.set_default_user()
        self.queue.save()

        self.ticket = Ticket(name='TestTicket',
                             status=self.status,
                             queue=self.queue)
        self.ticket.set_default_user()
        self.ticket.save()

        self.agent = ServiceAgent(related_user=self.user.profile,
                                  available_from=datetime.time(9),
                                  available_to=datetime.time(17))
        self.agent.set_default_user()
        self.agent.save()

        self.service = Service(name='test')
        self.service.set_default_user()
        self.service.save()

        self.sla = ServiceLevelAgreement(name='test',
                                         service=self.service,
                                         client=self.contact,
                                         provider=self.contact)
        self.sla.set_default_user()
        self.sla.save()
Esempio n. 2
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    def setUp(self):
        self.group, created = Group.objects.get_or_create(name="test")
        self.user, created = DjangoUser.objects.get_or_create(username=self.username)
        self.user.set_password(self.password)
        self.user.save()

        self.perspective = Perspective(name="test")
        self.perspective.set_default_user()
        self.perspective.save()

        ModuleSetting.set("default_perspective", self.perspective.id)

        self.contact_type = ContactType(name="test")
        self.contact_type.set_default_user()
        self.contact_type.save()

        self.contact = Contact(name="test", contact_type=self.contact_type)
        self.contact.set_default_user()
        self.contact.save()

        self.status = TicketStatus(name="TestStatus")
        self.status.set_default_user()
        self.status.save()

        self.queue = TicketQueue(name="TestQueue", default_ticket_status=self.status)
        self.queue.set_default_user()
        self.queue.save()

        self.ticket = Ticket(name="TestTicket", status=self.status, queue=self.queue)
        self.ticket.set_default_user()
        self.ticket.save()

        self.agent = ServiceAgent(
            related_user=self.user.profile, available_from=datetime.time(9), available_to=datetime.time(17)
        )
        self.agent.set_default_user()
        self.agent.save()

        self.service = Service(name="test")
        self.service.set_default_user()
        self.service.save()

        self.sla = ServiceLevelAgreement(name="test", service=self.service, client=self.contact, provider=self.contact)
        self.sla.set_default_user()
        self.sla.save()
Esempio n. 3
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class ServicesViewsTest(TestCase):
    username = "******"
    password = "******"
    authentication_headers = {
        "CONTENT_TYPE": "application/json",
        "HTTP_AUTHORIZATION": "Basic YXBpX3Rlc3Q6YXBpX3Bhc3N3b3Jk"
    }
    content_type = 'application/json'

    def setUp(self):
        self.group, created = Group.objects.get_or_create(name='test')
        self.user, created = DjangoUser.objects.get_or_create(
            username=self.username)
        self.user.set_password(self.password)
        self.user.save()

        self.perspective = Perspective(name='test')
        self.perspective.set_default_user()
        self.perspective.save()

        ModuleSetting.set('default_perspective', self.perspective.id)

        self.contact_type = ContactType(name='test')
        self.contact_type.set_default_user()
        self.contact_type.save()

        self.contact = Contact(name='test', contact_type=self.contact_type)
        self.contact.set_default_user()
        self.contact.save()

        self.status = TicketStatus(name='TestStatus')
        self.status.set_default_user()
        self.status.save()

        self.queue = TicketQueue(name='TestQueue',
                                 default_ticket_status=self.status)
        self.queue.set_default_user()
        self.queue.save()

        self.ticket = Ticket(name='TestTicket',
                             status=self.status,
                             queue=self.queue)
        self.ticket.set_default_user()
        self.ticket.save()

        self.agent = ServiceAgent(related_user=self.user.profile,
                                  available_from=datetime.time(9),
                                  available_to=datetime.time(17))
        self.agent.set_default_user()
        self.agent.save()

        self.service = Service(name='test')
        self.service.set_default_user()
        self.service.save()

        self.sla = ServiceLevelAgreement(name='test',
                                         service=self.service,
                                         client=self.contact,
                                         provider=self.contact)
        self.sla.set_default_user()
        self.sla.save()

    def test_unauthenticated_access(self):
        """Test index page at /api/services/services"""
        response = self.client.get('/api/services/services')
        # Redirects as unauthenticated
        self.assertEquals(response.status_code, 401)

    def test_get_ticket_statuses_list(self):
        """ Test index page api/services/status """
        response = self.client.get(path=reverse('api_services_status'),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_status(self):
        response = self.client.get(path=reverse(
            'api_services_status', kwargs={'object_ptr': self.status.id}),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_update_status(self):
        updates = {'name': 'Api update', 'details': '<p>api details</p>'}
        response = self.client.put(path=reverse(
            'api_services_status', kwargs={'object_ptr': self.status.id}),
                                   content_type=self.content_type,
                                   data=json.dumps(updates),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_services_list(self):
        """ Test index page api/services """
        response = self.client.get(path=reverse('api_services'),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_service(self):
        response = self.client.get(path=reverse(
            'api_services', kwargs={'object_ptr': self.service.id}),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_update_service(self):
        updates = {'name': 'Api update', 'details': '<p>api details</p>'}
        response = self.client.put(path=reverse(
            'api_services', kwargs={'object_ptr': self.service.id}),
                                   content_type=self.content_type,
                                   data=json.dumps(updates),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_sla_list(self):
        """ Test index page api/services/sla """
        response = self.client.get(path=reverse('api_services_sla'),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_sla(self):
        response = self.client.get(path=reverse(
            'api_services_sla', kwargs={'object_ptr': self.sla.id}),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_update_sla(self):
        updates = {
            'name': 'Api update',
            'service': self.service.id,
            'provider': self.contact.id
        }
        response = self.client.put(path=reverse(
            'api_services_sla', kwargs={'object_ptr': self.sla.id}),
                                   content_type=self.content_type,
                                   data=json.dumps(updates),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_agents_list(self):
        """ Test index page api/services/agents """
        response = self.client.get(path=reverse('api_services_agents'),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_agent(self):
        response = self.client.get(path=reverse(
            'api_services_agents', kwargs={'object_ptr': self.agent.id}),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_update_agents(self):
        updates = {"activate": True, "related_user": User.objects.all()[0].id}
        response = self.client.put(path=reverse(
            'api_services_agents', kwargs={'object_ptr': self.agent.id}),
                                   content_type=self.content_type,
                                   data=json.dumps(updates),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_queues_list(self):
        """ Test index page api/services/queues """
        response = self.client.get(path=reverse('api_services_queues'),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_queue(self):
        response = self.client.get(path=reverse(
            'api_services_queues', kwargs={'object_ptr': self.queue.id}),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_update_queue(self):
        updates = {
            "name": "Api test",
            "default_ticket_priority": 5,
            "ticket_code": "api",
            "waiting_time": 300,
            "default_ticket_status": self.status.id
        }
        response = self.client.put(path=reverse(
            'api_services_queues', kwargs={'object_ptr': self.queue.id}),
                                   content_type=self.content_type,
                                   data=json.dumps(updates),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_records(self):
        """ Test index page api/services/ticket/records/{ticket number} """
        response = self.client.get(path=reverse(
            'api_services_ticket_records',
            kwargs={'ticket_id': self.ticket.id}),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_create_record(self):
        new_record = {"body": "api test message", "notify": False}
        response = self.client.post(path=reverse(
            'api_services_ticket_records',
            kwargs={'ticket_id': self.ticket.id}),
                                    data=json.dumps(new_record),
                                    content_type=self.content_type,
                                    **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

        data = json.loads(response.content)
        self.assertEquals(new_record['body'], data['body'])

    def test_get_tasks_list(self):
        """ Test index page api/services/tasks """
        response = self.client.get(path=reverse('api_services_tickets'),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_ticket(self):
        response = self.client.get(path=reverse(
            'api_services_tickets', kwargs={'object_ptr': self.ticket.id}),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_update_ticket(self):
        updates = {
            "name": "Api updates",
            "status": self.status.id,
            "priority": 3,
            "urgency": 5
        }
        response = self.client.put(path=reverse(
            'api_services_tickets', kwargs={'object_ptr': self.ticket.id}),
                                   content_type=self.content_type,
                                   data=json.dumps(updates),
                                   **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_create_ticket(self):
        new_ticket = {
            "name": "Api creates",
            "status": self.status.id,
            "priority": 3,
            "urgency": 5
        }
        response = self.client.post(
            path=reverse('api_services_tickets', ) + '?' +
            urllib.urlencode({'queue_id': self.queue.id}),
            content_type=self.content_type,
            data=json.dumps(new_ticket),
            **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

        data = json.loads(response.content)
        self.assertEquals(new_ticket["name"], data["name"])
        self.assertEquals(new_ticket["urgency"], data["urgency"])
        self.assertEquals(new_ticket["priority"], data["priority"])
        self.assertEquals(new_ticket["status"], data["status"]["id"])
Esempio n. 4
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class ServicesViewsTest(TestCase):
    username = "******"
    password = "******"
    authentication_headers = {
        "CONTENT_TYPE": "application/json",
        "HTTP_AUTHORIZATION": "Basic YXBpX3Rlc3Q6YXBpX3Bhc3N3b3Jk",
    }
    content_type = "application/json"

    def setUp(self):
        self.group, created = Group.objects.get_or_create(name="test")
        self.user, created = DjangoUser.objects.get_or_create(username=self.username)
        self.user.set_password(self.password)
        self.user.save()

        self.perspective = Perspective(name="test")
        self.perspective.set_default_user()
        self.perspective.save()

        ModuleSetting.set("default_perspective", self.perspective.id)

        self.contact_type = ContactType(name="test")
        self.contact_type.set_default_user()
        self.contact_type.save()

        self.contact = Contact(name="test", contact_type=self.contact_type)
        self.contact.set_default_user()
        self.contact.save()

        self.status = TicketStatus(name="TestStatus")
        self.status.set_default_user()
        self.status.save()

        self.queue = TicketQueue(name="TestQueue", default_ticket_status=self.status)
        self.queue.set_default_user()
        self.queue.save()

        self.ticket = Ticket(name="TestTicket", status=self.status, queue=self.queue)
        self.ticket.set_default_user()
        self.ticket.save()

        self.agent = ServiceAgent(
            related_user=self.user.profile, available_from=datetime.time(9), available_to=datetime.time(17)
        )
        self.agent.set_default_user()
        self.agent.save()

        self.service = Service(name="test")
        self.service.set_default_user()
        self.service.save()

        self.sla = ServiceLevelAgreement(name="test", service=self.service, client=self.contact, provider=self.contact)
        self.sla.set_default_user()
        self.sla.save()

    def test_unauthenticated_access(self):
        """Test index page at /api/services/services"""
        response = self.client.get("/api/services/services")
        # Redirects as unauthenticated
        self.assertEquals(response.status_code, 401)

    def test_get_ticket_statuses_list(self):
        """ Test index page api/services/status """
        response = self.client.get(path=reverse("api_services_status"), **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_status(self):
        response = self.client.get(
            path=reverse("api_services_status", kwargs={"object_ptr": self.status.id}), **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

    def test_update_status(self):
        updates = {"name": "Api update", "details": "<p>api details</p>"}
        response = self.client.put(
            path=reverse("api_services_status", kwargs={"object_ptr": self.status.id}),
            content_type=self.content_type,
            data=json.dumps(updates),
            **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

    def test_get_services_list(self):
        """ Test index page api/services """
        response = self.client.get(path=reverse("api_services"), **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_service(self):
        response = self.client.get(
            path=reverse("api_services", kwargs={"object_ptr": self.service.id}), **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

    def test_update_service(self):
        updates = {"name": "Api update", "details": "<p>api details</p>"}
        response = self.client.put(
            path=reverse("api_services", kwargs={"object_ptr": self.service.id}),
            content_type=self.content_type,
            data=json.dumps(updates),
            **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

    def test_get_sla_list(self):
        """ Test index page api/services/sla """
        response = self.client.get(path=reverse("api_services_sla"), **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_sla(self):
        response = self.client.get(
            path=reverse("api_services_sla", kwargs={"object_ptr": self.sla.id}), **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

    def test_update_sla(self):
        updates = {"name": "Api update", "service": self.service.id, "provider": self.contact.id}
        response = self.client.put(
            path=reverse("api_services_sla", kwargs={"object_ptr": self.sla.id}),
            content_type=self.content_type,
            data=json.dumps(updates),
            **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

    def test_get_agents_list(self):
        """ Test index page api/services/agents """
        response = self.client.get(path=reverse("api_services_agents"), **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_agent(self):
        response = self.client.get(
            path=reverse("api_services_agents", kwargs={"object_ptr": self.agent.id}), **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

    def test_update_agents(self):
        updates = {"activate": True, "related_user": User.objects.all()[0].id}
        response = self.client.put(
            path=reverse("api_services_agents", kwargs={"object_ptr": self.agent.id}),
            content_type=self.content_type,
            data=json.dumps(updates),
            **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

    def test_get_queues_list(self):
        """ Test index page api/services/queues """
        response = self.client.get(path=reverse("api_services_queues"), **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_queue(self):
        response = self.client.get(
            path=reverse("api_services_queues", kwargs={"object_ptr": self.queue.id}), **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

    def test_update_queue(self):
        updates = {
            "name": "Api test",
            "default_ticket_priority": 5,
            "ticket_code": "api",
            "waiting_time": 300,
            "default_ticket_status": self.status.id,
        }
        response = self.client.put(
            path=reverse("api_services_queues", kwargs={"object_ptr": self.queue.id}),
            content_type=self.content_type,
            data=json.dumps(updates),
            **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

    def test_get_records(self):
        """ Test index page api/services/ticket/records/{ticket number} """
        response = self.client.get(
            path=reverse("api_services_ticket_records", kwargs={"ticket_id": self.ticket.id}),
            **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

    def test_create_record(self):
        new_record = {"body": "api test message", "notify": False}
        response = self.client.post(
            path=reverse("api_services_ticket_records", kwargs={"ticket_id": self.ticket.id}),
            data=json.dumps(new_record),
            content_type=self.content_type,
            **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

        data = json.loads(response.content)
        self.assertEquals(new_record["body"], data["body"])

    def test_get_tasks_list(self):
        """ Test index page api/services/tasks """
        response = self.client.get(path=reverse("api_services_tickets"), **self.authentication_headers)
        self.assertEquals(response.status_code, 200)

    def test_get_ticket(self):
        response = self.client.get(
            path=reverse("api_services_tickets", kwargs={"object_ptr": self.ticket.id}), **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

    def test_update_ticket(self):
        updates = {"name": "Api updates", "status": self.status.id, "priority": 3, "urgency": 5}
        response = self.client.put(
            path=reverse("api_services_tickets", kwargs={"object_ptr": self.ticket.id}),
            content_type=self.content_type,
            data=json.dumps(updates),
            **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

    def test_create_ticket(self):
        new_ticket = {"name": "Api creates", "status": self.status.id, "priority": 3, "urgency": 5}
        response = self.client.post(
            path=reverse("api_services_tickets") + "?" + urllib.urlencode({"queue_id": self.queue.id}),
            content_type=self.content_type,
            data=json.dumps(new_ticket),
            **self.authentication_headers
        )
        self.assertEquals(response.status_code, 200)

        data = json.loads(response.content)
        self.assertEquals(new_ticket["name"], data["name"])
        self.assertEquals(new_ticket["urgency"], data["urgency"])
        self.assertEquals(new_ticket["priority"], data["priority"])
        self.assertEquals(new_ticket["status"], data["status"]["id"])