def new_ticket(request):
ticket_instance = Ticket()
message_instance = Message()
if request.method == "POST":
ticket_form = TicketForm(request.POST, instance=ticket_instance)
message_form = MessageForm(request.POST, request.FILES, instance=message_instance)
if ticket_form.is_valid() and message_form.is_valid():
new_ticket = ticket_form.save(commit=False)
new_ticket.user = request.user
new_ticket.save()
new_message = message_form.save(commit=False)
new_message.user, new_message.ticket = request.user, new_ticket
new_message.save()
return HttpResponseRedirect(reverse('ticket_details', args=[new_ticket.id]))
ticket_form = TicketForm(instance=ticket_instance)
message_form = MessageForm(instance=message_instance)
return render_to_response('support/new_ticket.html', {'ticket_form':ticket_form, 'message_form':message_form}, context_instance=RequestContext(request))
def answer_ticket(request, ticket_id, template_name='support/answer_ticket.html'):
redirect_url = request.META['HTTP_REFERER']
ticket = Ticket.objects.get(id=ticket_id)
if request.user.has_perm('is_staff'):
pass
else:
if ticket.user.id is not request.user.id or ticket.status==2:
return HttpResponseRedirect(redirect_url)
model_instance = Message()
if request.method == "POST":
form = MessageForm(request.POST, request.FILES, instance=model_instance)
if form.is_valid():
new_message = form.save(commit=False)
new_message.user = request.user
new_message.ticket = ticket
new_message.save()
return HttpResponseRedirect(reverse('ticket_details', args=[ticket_id]))
form = MessageForm(instance=model_instance)
return render_to_response(template_name, {'form':form, 'redirect_url':redirect_url}, context_instance=RequestContext(request))