def tickets_new(request):
_ = request.translate
if request.method != 'POST':
return {}
try:
subject = request.POST['subject']
body = request.POST['message']
subscribe = 'subscribe' in request.POST
except KeyError:
return {}
errors = []
if len(subject) < 1:
errors.append(_('Subject empty'))
if len(subject) > 40:
errors.append(_('Subject too long'))
if len(body) < 1:
errors.append(_('Message empty'))
if len(body) > 2000:
errors.append(_('Message too long'))
if errors:
for e in errors:
request.messages.error(e)
return {'subject': subject, 'message': body}
ticket = Ticket()
ticket.user_id = request.user.id
ticket.subject = subject
ticket.notify_owner = subscribe
DBSession.add(ticket)
DBSession.flush()
message = TicketMessage()
message.ticket_id = ticket.id
message.user_id = request.user.id
message.content = body
DBSession.add(message)
url = request.route_url('tickets_view', id=ticket.id)
return HTTPSeeOther(location=url)
def tickets_new(request):
_ = request.translate
if request.method != 'POST':
return {}
try:
subject = request.POST['subject']
body = request.POST['message']
subscribe = 'subscribe' in request.POST
except KeyError:
return {}
errors = []
if len(subject) < 1:
errors.append(_('Subject empty'))
if len(subject) > 40:
errors.append(_('Subject too long'))
if len(body) < 1:
errors.append(_('Message empty'))
if len(body) > 2000:
errors.append(_('Message too long'))
if errors:
for e in errors:
request.messages.error(e)
return {'subject': subject, 'message': body}
ticket = Ticket()
ticket.user_id = request.user.id
ticket.subject = subject
ticket.notify_owner = subscribe
DBSession.add(ticket)
DBSession.flush()
message = TicketMessage()
message.ticket_id = ticket.id
message.user_id = request.user.id
message.content = body
DBSession.add(message)
url = request.route_url('tickets_view', id=ticket.id)
return HTTPSeeOther(location=url)
def tickets_view(request):
_ = request.translate
id = request.matchdict.get('id')
try:
ticket_q = DBSession.query(Ticket).filter_by(id=id)
if not request.user.is_admin:
ticket_q = ticket_q.filter_by(user_id=request.user.id)
ticket = ticket_q.one()
except NoResultFound:
return HTTPNotFound()
if request.method != 'POST':
return {'ticket': ticket}
redirect = HTTPSeeOther(location=request.route_url('tickets_view', id=id))
try:
body = request.POST['message']
close = 'close' in request.POST
subscribe = 'subscribe' in request.POST
except KeyError:
return redirect
if body:
errors = []
if len(body) < 1:
errors.append(_('Message empty'))
if len(body) > 2000:
errors.append(_('Message too long'))
if errors:
for e in errors:
request.messages.error(e)
return {'ticket': ticket}
message = TicketMessage()
message.user_id = request.user.id
message.content = body
message.ticket_id = ticket.id
DBSession.add(message)
if ticket.close:
# We re-open it
ticket.closed = False
if ticket.notify_owner and ticket.user_id != message.user_id and ticket.user.email:
mailer = get_mailer(request)
body = render('mail/tickets_updated.mako', {
'user': ticket.user,
'ticket': ticket,
'url': request.route_url('tickets_view', id=ticket.id),
}, request=request)
message = Message(subject=_('CCVPN: Ticket update'),
recipients=[ticket.user.email],
body=body)
mailer.send(message)
if request.user.id == ticket.user_id:
ticket.notify_owner = subscribe
if not ticket.closed and close:
ticket.close()
return redirect
def tickets_view(request):
_ = request.translate
id = request.matchdict.get('id')
try:
ticket_q = DBSession.query(Ticket).filter_by(id=id)
if not request.user.is_admin:
ticket_q = ticket_q.filter_by(user_id=request.user.id)
ticket = ticket_q.one()
except NoResultFound:
return HTTPNotFound()
if request.method != 'POST':
return {'ticket': ticket}
redirect = HTTPSeeOther(location=request.route_url('tickets_view', id=id))
try:
body = request.POST['message']
close = 'close' in request.POST
subscribe = 'subscribe' in request.POST
except KeyError:
return redirect
if body:
errors = []
if len(body) < 1:
errors.append(_('Message empty'))
if len(body) > 2000:
errors.append(_('Message too long'))
if errors:
for e in errors:
request.messages.error(e)
return {'ticket': ticket}
message = TicketMessage()
message.user_id = request.user.id
message.content = body
message.ticket_id = ticket.id
DBSession.add(message)
if ticket.close:
# We re-open it
ticket.closed = False
if ticket.notify_owner and ticket.user_id != message.user_id and ticket.user.email:
mailer = get_mailer(request)
body = render(
'mail/tickets_updated.mako', {
'user': ticket.user,
'ticket': ticket,
'url': request.route_url('tickets_view', id=ticket.id),
},
request=request)
message = Message(subject=_('CCVPN: Ticket update'),
recipients=[ticket.user.email],
body=body)
mailer.send(message)
if request.user.id == ticket.user_id:
ticket.notify_owner = subscribe
if not ticket.closed and close:
ticket.close()
return redirect
