def ticketreply(request, ticketId):
rt = rtUtil.DjangoRt()
if not rt.hasAccess(ticketId, request.user.email):
raise PermissionDenied
ticket = rt.getTicket(ticketId)
if request.method == 'POST':
form = forms.ReplyForm(request.POST, request.FILES)
if form.is_valid():
reply_text = '[Reply from] {}\n\n{}\n\n---\n{} {} <{}>'.format(
request.user.username, form.cleaned_data['reply'],
request.user.first_name, request.user.last_name,
request.user.email)
attachments = []
if 'attachment' in request.FILES:
attachments.append((
request.FILES['attachment'].name,
request.FILES['attachment'],
mimetypes.guess_type(request.FILES['attachment'].name),
))
if rt.replyToTicket(ticketId, text=reply_text, files=attachments):
return HttpResponseRedirect(
reverse('djangoRT:ticketdetail', args=[ticketId]))
else:
form = forms.ReplyForm()
return render(request, 'djangoRT/ticketReply.html', {
'ticket_id': ticketId,
'ticket': ticket,
'form': form
})
def mytickets(request):
rt = rtUtil.DjangoRt()
show_resolved = 'show_resolved' in request.GET
fmt = request.GET.get('fmt', 'html')
tickets = rt.getUserTickets(request.user.email,
show_resolved=show_resolved)
context = {'tickets': tickets, 'show_resolved': show_resolved}
if fmt == 'json':
return JsonResponse(tickets, safe=False)
else:
return render(request, 'djangoRT/ticketList.html', context)
def post(self, request):
"""Post a feedback response
"""
rt = rtUtil.DjangoRt(queue=settings.DJANGO_RT['RT_FEEDBACK_QUEUE'])
data = json.loads(request.body)
email = request.user.email if request.user.is_authenticated else data[
'email']
name = "{} {}".format(
request.user.first_name, request.user.last_name
) if request.user.is_authenticated else data['name']
subject = data['subject']
body = data['body']
project_id = data['projectId']
project_title = data['title']
if subject is None or email is None or body is None:
return HttpResponseBadRequest()
requestor_meta = '%s <%s>' % (name, email)
meta = (
('Opened by', request.user.username),
('Category', 'Project Feedback'),
('Resource', 'DesignSafe'),
('Project ID', project_id),
('Project Title', project_title),
)
header = '\n'.join('[%s] %s' % m for m in meta)
ticket_body = '%s\n\n%s\n\n---\n%s' % (header, body, requestor_meta)
ticket = rtModels.Ticket(subject=subject,
problem_description="\n ".join(
ticket_body.splitlines()),
requestor=email,
cc='')
logger.debug('Creating ticket for user: %s' % ticket)
ticket_id = rt.createTicket(ticket)
if ticket_id > -1:
return HttpResponse("OK")
else:
return ApiException(
status=400,
message="There was a problem submittin your ticket.")
def ticketattachment(request, ticketId, attachmentId):
title, attachment = rtUtil.DjangoRt().getAttachment(ticketId, attachmentId)
if attachment['Headers']['Content-Disposition'] == 'inline':
return render(
request, 'djangoRT/attachment.html', {
'attachment': attachment['Content'],
'ticketId': ticketId,
'title': title
})
else:
response = HttpResponse(
attachment['Content'],
content_type=attachment['Headers']['Content-Type'])
response['Content-Disposition'] = attachment['Headers'][
'Content-Disposition']
return response
def ticketdetail(request, ticketId):
rt = rtUtil.DjangoRt()
if not rt.hasAccess(ticketId, request.user.email):
raise PermissionDenied
ticket = rt.getTicket(ticketId)
ticket_history = rt.getTicketHistory(ticketId)
for history in ticket_history:
# remove bogus "untitled" attachments
history['Attachments'] = filter(
lambda a: not a[1].startswith('untitled ('),
history['Attachments'])
return render(request, 'djangoRT/ticketDetail.html', {
'ticket': ticket,
'ticket_history': ticket_history,
'ticket_id': ticketId
})
def ticketclose(request, ticketId):
rt = rtUtil.DjangoRt()
if not rt.hasAccess(ticketId, request.user.email):
raise PermissionDenied
ticket = rt.getTicket(ticketId)
data = {}
if request.method == 'POST':
form = forms.CloseForm(request.POST)
if form.is_valid():
if (rt.commentOnTicket(ticketId, text=form.cleaned_data['reply'])
and rt.closeTicket(ticketId)):
return HttpResponseRedirect(
reverse('djangoRT:ticketdetail', args=[ticketId]))
else:
form = forms.CloseForm(initial=data)
return render(request, 'djangoRT/ticketClose.html', {
'ticket_id': ticketId,
'ticket': ticket,
'form': form
})
def ticketcreate(request):
template_name = 'djangoRT/ticketCreate.html'
if request.user.is_authenticated:
form_cls = forms.TicketForm
else:
form_cls = forms.TicketGuestForm
if request.method == 'POST':
form = form_cls(request.POST, request.FILES)
if form.is_valid():
requestor_meta = '%s %s <%s>' % (form.cleaned_data['first_name'],
form.cleaned_data['last_name'],
form.cleaned_data['email'])
meta = (
('Opened by', request.user),
('Category', dict(
settings.TICKET_CATEGORIES)[form.cleaned_data['category']]
),
('Resource', 'DesignSafe'),
)
if form.cleaned_data['error_page'] is not None:
meta += (
('Error Page', form.cleaned_data['error_page']),
('HTTP Referer', form.cleaned_data['http_referer']),
)
header = '\n'.join('[%s] %s' % m for m in meta)
ticket_body = '%s\n\n%s\n\n---\n%s' % (
header, form.cleaned_data['problem_description'],
requestor_meta)
ticket = rtModels.Ticket(subject=form.cleaned_data['subject'],
problem_description="\n ".join(
ticket_body.splitlines()),
requestor=form.cleaned_data['email'],
cc=form.cleaned_data.get('cc', ''))
logger.debug('Creating ticket for user: %s' % form.cleaned_data)
rt = rtUtil.DjangoRt()
ticket_id = rt.createTicket(ticket)
if ticket_id > -1:
messages.success(request, 'Your ticket has been submitted.')
if 'attachment' in request.FILES:
rt.replyToTicket(ticket_id,
files=([
request.FILES['attachment'].name,
request.FILES['attachment'],
mimetypes.guess_type(
request.FILES['attachment'].name)
], ))
if request.user.is_authenticated:
return HttpResponseRedirect(
reverse('djangoRT:ticketdetail', args=[ticket_id]))
else:
return HttpResponseRedirect(
reverse('djangoRT:ticketcreate'))
else:
messages.error(
request,
'There was an error creating your ticket. Please try again.'
)
else:
messages.error(
request, 'You ticket is missing some information. '
'Please see below for details.')
else:
initial_data = {
'subject': request.GET.get('subject'),
'category': request.GET.get('category'),
'problem_description': request.GET.get('problem_description'),
'error_page': request.GET.get('error_page'),
'http_referer': request.GET.get('http_referer'),
}
if request.user.is_authenticated:
initial_data['email'] = request.user.email
initial_data['first_name'] = request.user.first_name
initial_data['last_name'] = request.user.last_name
form = form_cls(initial=initial_data)
return render(request, template_name, {'form': form})