def grab(conversation, id):
id = int(id)
issue = Issue.byID(id)
if not issue:
conversation.say("There is no issue with the ID %d" % id)
elif not issue.hasSOP:
conversation.say("Unfortunately that issue doesn't have an SOP associated with it. "
"All I can do is describe the problem to you and wait for you to "
"<b>resolve<b> it manually")
conversation.say(issue.description)
contextSummary = '\n'.join("%s: %s" % info for info in issue.context.data.items())
conversation.say(contextSummary, useHTML=False)
else:
existingAgent = issue.context['agent']
if existingAgent:
if existingAgent.conversation is conversation:
conversation.say("You are already troubleshooting this issue!")
return
existingAgent.conversation.say("<b>%s has taken over this issue.</b>" % conversation.buddyName)
existingAgent.currentIssue = None
existingAgent.conversation.nevermind()
conversation.say("Ok, I am assigning issue #%d to you." % id)
agent = SupportAgent(conversation.buddy)
#Make sure the agent is available first
agent.ready = True
agent.currentIssue = None
agent.conversation.nevermind()
agent.engage(issue)
def announce(conversation, message):
agent = SupportAgent( conversation.buddy )
message = "<b>Announcement from %s</b> ::: %s" % (agent.name, message)
told = 0
for team in agent.teams:
for otherAgent in team.agents:
if otherAgent is agent: continue
otherAgent.tell(message)
told += 1
if told:
agent.tell('Your announcement has been sent to your %d team mates' % told)
else:
agent.tell('You do not have any team mates.')
def assign(self, who):
if isinstance(who, str):
if Team.exists(who):
who = Team(who)
elif Conversation.byName(
who): #byName handles short usernames as well as full JIDs
who = SupportAgent(Conversation.byName(who).buddy)
else:
raise ValueError(
"I don't know any teams or people named \"%s\"" % who)
if not isinstance(who, (Team, SupportAgent)):
raise TypeError(
"You can only assign issues to Teams or SupportAgents")
self.assignedTo = who
if isinstance(who, SupportAgent) and who.available:
who.engage(self)
def announce(conversation, message):
agent = SupportAgent(conversation.buddy)
message = "<b>Announcement from %s</b> ::: %s" % (agent.name, message)
told = 0
for team in agent.teams:
for otherAgent in team.agents:
if otherAgent is agent: continue
otherAgent.tell(message)
told += 1
if told:
agent.tell('Your announcement has been sent to your %d team mates' %
told)
else:
agent.tell('You do not have any team mates.')
def grab(conversation, id):
id = int(id)
issue = Issue.byID(id)
if not issue:
conversation.say("There is no issue with the ID %d" % id)
elif not issue.hasSOP:
conversation.say(
"Unfortunately that issue doesn't have an SOP associated with it. "
"All I can do is describe the problem to you and wait for you to "
"<b>resolve<b> it manually")
conversation.say(issue.description)
contextSummary = '\n'.join("%s: %s" % info
for info in issue.context.data.items())
conversation.say(contextSummary, useHTML=False)
else:
existingAgent = issue.context['agent']
if existingAgent:
if existingAgent.conversation is conversation:
conversation.say("You are already troubleshooting this issue!")
return
existingAgent.conversation.say(
"<b>%s has taken over this issue.</b>" %
conversation.buddyName)
existingAgent.currentIssue = None
existingAgent.conversation.nevermind()
conversation.say("Ok, I am assigning issue #%d to you." % id)
agent = SupportAgent(conversation.buddy)
#Make sure the agent is available first
agent.ready = True
agent.currentIssue = None
agent.conversation.nevermind()
agent.engage(issue)
def free(conversation):
agent = SupportAgent(conversation.buddy)
agent.ready = True
conversation.say("Ok, I will bug you with support issues.")
def busy(conversation):
agent = SupportAgent(conversation.buddy)
agent.ready = False
conversation.say("Ok I won't bug you with support issues.")
def free(conversation):
agent = SupportAgent( conversation.buddy )
agent.ready = True
conversation.say("Ok, I will bug you with support issues.")
def busy(conversation):
agent = SupportAgent( conversation.buddy )
agent.ready = False
conversation.say("Ok I won't bug you with support issues.")
def get_agent(self):
if SupportAgent.exists(self.conversation.buddy):
return SupportAgent(self.conversation.buddy)
