def classify_su(tickets, sus=emi_3rd_level_su.keys()):
su_classification = {}
for su in sus:
su_classification[su] = []
for t in tickets:
su = ticket_su(t)
su_classification[su].append(t)
return su_classification
def print_sla_report(start_date, end_date=datetime.now(), su_list=None, print_seconds=False):
print >> stderr, "Print SLA status report for period %s -> %s. " % (start_date, end_date)
print >> stderr, "The report prints the average SLA violation delay in seconds per SU and ticket priority."
if su_list:
sus = sorted(su_list, key=str.lower)
else:
sus = sorted(emi_3rd_level_su.keys(), key=str.lower)
first_line = "su,%s" % ','.join(priorities)
template_line = "%s,%s" % ('%s', ','.join(['%s' for i in range(len(priorities))]))
tickets_total = 0
print first_line
for su in sus:
tickets = []
try:
tickets = get_tickets(open_tickets_for_su_in_period(su, start_date, end_date))
except WebFault:
print >> stderr, "No open tickets found for SU %s in period (%s,%s)" % (su, start_date, end_date)
continue
tickets_total = tickets_total + len(tickets)
priority_classification = {}
priority_averages = {}
for i in priorities:
priority_classification[i] = []
priority_averages[i] = timedelta(hours=0)
for t in tickets:
prio = ticket_priority(t)
priority_classification[prio].append(ticket_resolution_delay(t))
for i in priorities:
accum = timedelta(hours=0)
for d in priority_classification[prio]:
accum = accum + d
if len(priority_classification[prio]) > 0:
accum = accum / len(priority_classification[prio])
priority_averages[prio] = accum
if print_seconds:
print template_line % (su,
td_seconds(priority_averages[priorities[0]]),
td_seconds(priority_averages[priorities[1]]),
td_seconds(priority_averages[priorities[2]]),
td_seconds(priority_averages[priorities[3]])
)
else:
print template_line % (su,
priority_averages[priorities[0]],
priority_averages[priorities[1]],
priority_averages[priorities[2]],
priority_averages[priorities[3]]
)