from env import ZendeskTask
if config.logLevel == "info":
logging.basicConfig(format='%(asctime)s | %(levelname)s | %(filename)s | %(message)s', level=logging.INFO, filename=config.logFile)
else:
logging.basicConfig(format='%(asctime)s | %(levelname)s | %(filename)s | %(message)s', level=logging.DEBUG, filename=config.logFile)
if __name__ == "__main__":
# Create object for internal database methods (mySQL)
mysqlDb = MySqlTask(config.mysql_username, config.mysql_password, config.mysql_host, config.mysql_database)
# Create object for Salesforce methods
sfdc = SalesforceTask(config.sfUser, config.sfPass, config.sfApiToken)
# Create object for Zendesk methods
zd = ZendeskTask(config.zenURL, config.zenAgent, config.zenPass, config.zenToken)
### Pull SFDC Contact Info to Zendesk ###
try:
sfdcLastModified = sfdc.sfdc_timestamp()
logging.info("Current Salesforce Timestamp: {0}".format(sfdcLastModified))
except Exception, err:
logging.error(err)
sys.exit()
# Get the last modified timestamp from internal database
startTime = { "startTime" : mysqlDb.pull_job_timestamp('SFDC_CONTACT_LM_PULL') }
logging.info("Pulling an internal start time of {0}".format(startTime))
##### Extract modified SFDC Contacts#####
logging.info("Pulling Authorized Support Contacts from Salesforce")
timeToConvert = datetime.fromtimestamp(time.mktime(time.strptime(origDateTime, timeFormat)))
#print timeToConvert
if not offset.find("+"):
minuteOffset = float(offset[1:]) * .6
return str(timeToConvert - timedelta(minutes=minuteOffset))
else:
minuteOffset = float(offset[1:]) * .6
return str(timeToConvert + timedelta(minutes=minuteOffset))
if __name__ == "__main__":
logging.info("Running incremental Zendesk export...")
# Create object for Zendesk queries
zd = ZendeskTask(config.zenURL, config.zenAgent, config.zenPass, config.zenToken)
# Create object for internal database methods (mySQL)
zendeskDb = MySqlTask(config.zendeskMySql['username'],
config.zendeskMySql['password'],
config.zendeskMySql['host'],
config.zendeskMySql['database'])
zendeskDb.connect()
# Grab the last time Accounts were successfully updated
start_time = zendeskDb.pull_job_timestamp("INCREMENTAL_EXPORT")
logging.info("INCREMENTAL_EXPORT: start_time={0}".format(start_time))
try:
tickets = zd.get_tickets(start_time)
logging.info("Sucessfully opened configuration file.")
f.close()
except Exception, err:
logging.exception(err)
sys.exit(1)
# Create object for internal database methods (mySQL)
mysqlDb = MySqlTask(config['mysql_username'], config['mysql_password'], config['mysql_host'], config['mysql_database'])
# Create object for Salesforce methods
sfdc = SalesforceTask(config['sfUser'], config['sfPass'], config['sfApiToken'])
# Create object for Zendesk methods
zd = ZendeskTask(config['zenURL'], config['zenAgent'], config['zenPass'], config['zenToken'])
### Pull SFDC Account Info to Zendesk Organizations ###
try:
sfdcLastModified = sfdc.sfdc_timestamp()
logging.info("Current Salesforce Timestamp: {0}".format(sfdcLastModified))
except Exception, err:
logging.exception(err)
sys.exit()
# Get the last modified timestamp from internal database
startTime = mysqlDb.pull_job_timestamp('SFDC_ACCOUNTS_LAST_MODIFIED')
logging.info("Pulling SFDC_ACCOUNTS_LAST_MODIFIED; start time of {0}".format(startTime))
##### Extract all SFDC Accounts #####
logging.info("Pulling Accounts from Salesforce")
