def test_service_level(self):
employee_group = make_employee_group()
make_holiday_list()
make_priorities()
# Default Service Level
test_make_service_level = create_service_level("__Test Service Level",
"__Test Holiday List",
employee_group, 4, 6)
get_make_service_level = get_service_level("__Test Service Level")
self.assertEqual(test_make_service_level.name,
get_make_service_level.name)
self.assertEqual(test_make_service_level.holiday_list,
get_make_service_level.holiday_list)
self.assertEqual(test_make_service_level.employee_group,
get_make_service_level.employee_group)
# Service Level
test_make_service_level = create_service_level("_Test Service Level",
"__Test Holiday List",
employee_group, 2, 3)
get_make_service_level = get_service_level("_Test Service Level")
self.assertEqual(test_make_service_level.name,
get_make_service_level.name)
self.assertEqual(test_make_service_level.holiday_list,
get_make_service_level.holiday_list)
self.assertEqual(test_make_service_level.employee_group,
get_make_service_level.employee_group)
def create_service_level_for_sla():
employee_group = make_employee_group()
make_holiday_list()
make_priorities()
# Default Service Level
create_service_level("__Test Service Level", "__Test Holiday List",
employee_group, 4, 6)
# Service Level
create_service_level("_Test Service Level", "__Test Holiday List",
employee_group, 2, 3)
def create_service_level_agreement(
default_service_level_agreement,
holiday_list,
response_time,
entity_type,
entity,
resolution_time=0,
doctype="Issue",
condition="",
sla_fulfilled_on=[],
pause_sla_on=[],
apply_sla_for_resolution=1,
service_level=None,
start_time="10:00:00",
end_time="18:00:00",
):
make_holiday_list()
make_priorities()
if not sla_fulfilled_on:
sla_fulfilled_on = [{"status": "Resolved"}, {"status": "Closed"}]
pause_sla_on = [{"status": "Replied"}] if doctype == "Issue" else pause_sla_on
service_level_agreement = frappe._dict(
{
"doctype": "Service Level Agreement",
"enabled": 1,
"document_type": doctype,
"service_level": service_level
or "__Test {} SLA".format(entity_type if entity_type else "Default"),
"default_service_level_agreement": default_service_level_agreement,
"condition": condition,
"default_priority": "Medium",
"holiday_list": holiday_list,
"entity_type": entity_type,
"entity": entity,
"start_date": frappe.utils.getdate(),
"end_date": frappe.utils.add_to_date(frappe.utils.getdate(), days=100),
"apply_sla_for_resolution": apply_sla_for_resolution,
"priorities": [
{
"priority": "Low",
"response_time": response_time,
"resolution_time": resolution_time,
},
{
"priority": "Medium",
"response_time": response_time,
"default_priority": 1,
"resolution_time": resolution_time,
},
{
"priority": "High",
"response_time": response_time,
"resolution_time": resolution_time,
},
],
"sla_fulfilled_on": sla_fulfilled_on,
"pause_sla_on": pause_sla_on,
"support_and_resolution": [
{
"workday": "Monday",
"start_time": start_time,
"end_time": end_time,
},
{
"workday": "Tuesday",
"start_time": start_time,
"end_time": end_time,
},
{
"workday": "Wednesday",
"start_time": start_time,
"end_time": end_time,
},
{
"workday": "Thursday",
"start_time": start_time,
"end_time": end_time,
},
{
"workday": "Friday",
"start_time": start_time,
"end_time": end_time,
},
],
}
)
filters = {
"default_service_level_agreement": service_level_agreement.default_service_level_agreement,
"service_level": service_level_agreement.service_level,
}
if not default_service_level_agreement:
filters.update({"entity_type": entity_type, "entity": entity})
sla = frappe.db.exists("Service Level Agreement", filters)
if sla:
frappe.delete_doc("Service Level Agreement", sla, force=1)
return frappe.get_doc(service_level_agreement).insert(
ignore_permissions=True, ignore_if_duplicate=True
)
def create_service_level_agreement(default_service_level_agreement,
holiday_list, employee_group, response_time,
entity_type, entity, resolution_time):
employee_group = make_employee_group()
make_holiday_list()
make_priorities()
service_level_agreement = frappe.get_doc({
"doctype":
"Service Level Agreement",
"enable":
1,
"service_level":
"__Test Service Level",
"default_service_level_agreement":
default_service_level_agreement,
"default_priority":
"Medium",
"holiday_list":
holiday_list,
"employee_group":
employee_group,
"entity_type":
entity_type,
"entity":
entity,
"start_date":
frappe.utils.getdate(),
"end_date":
frappe.utils.add_to_date(frappe.utils.getdate(), days=100),
"priorities": [{
"priority": "Low",
"response_time": response_time,
"response_time_period": "Hour",
"resolution_time": resolution_time,
"resolution_time_period": "Hour",
}, {
"priority": "Medium",
"response_time": response_time,
"default_priority": 1,
"response_time_period": "Hour",
"resolution_time": resolution_time,
"resolution_time_period": "Hour",
}, {
"priority": "High",
"response_time": response_time,
"response_time_period": "Hour",
"resolution_time": resolution_time,
"resolution_time_period": "Hour",
}],
"pause_sla_on": [{
"status": "Replied"
}],
"support_and_resolution": [{
"workday": "Monday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Tuesday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Wednesday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Thursday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Friday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Saturday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}, {
"workday": "Sunday",
"start_time": "10:00:00",
"end_time": "18:00:00",
}]
})
filters = {
"default_service_level_agreement":
service_level_agreement.default_service_level_agreement,
"service_level": service_level_agreement.service_level
}
if not default_service_level_agreement:
filters.update({"entity_type": entity_type, "entity": entity})
service_level_agreement_exists = frappe.db.exists(
"Service Level Agreement", filters)
if not service_level_agreement_exists:
service_level_agreement.insert(ignore_permissions=True)
return service_level_agreement
else:
return frappe.get_doc("Service Level Agreement",
service_level_agreement_exists)