def set_response_and_resolution_time(self, priority=None, service_level_agreement=None):
service_level_agreement = get_active_service_level_agreement_for(self)
if not service_level_agreement:
if frappe.db.get_value("Issue", self.name, "service_level_agreement"):
frappe.throw(_("Couldn't Set Service Level Agreement {0}.").format(self.service_level_agreement))
return
if (service_level_agreement.customer and self.customer) and not (service_level_agreement.customer == self.customer):
frappe.throw(_("This Service Level Agreement is specific to Customer {0}").format(service_level_agreement.customer))
self.service_level_agreement = service_level_agreement.name
if not self.priority:
self.priority = service_level_agreement.default_priority
priority = get_priority(self)
if not self.creation:
self.creation = now_datetime()
self.service_level_agreement_creation = now_datetime()
start_date_time = get_datetime(self.service_level_agreement_creation)
self.response_by = get_expected_time_for(parameter="response", service_level=priority, start_date_time=start_date_time)
self.resolution_by = get_expected_time_for(parameter="resolution", service_level=priority, start_date_time=start_date_time)
self.response_by_variance = round(time_diff_in_seconds(self.response_by, now_datetime()))
self.resolution_by_variance = round(time_diff_in_seconds(self.resolution_by, now_datetime()))
def set_response_and_resolution_time(self,
priority=None,
service_level_agreement=None):
service_level_agreement = get_active_service_level_agreement_for(
priority=priority,
customer=self.customer,
service_level_agreement=service_level_agreement)
if not service_level_agreement:
if frappe.db.get_value("Issue", self.name,
"service_level_agreement"):
frappe.throw(
_("Couldn't Set Service Level Agreement {0}.".format(
self.service_level_agreement)))
return
if (service_level_agreement.customer and self.customer
) and not (service_level_agreement.customer == self.customer):
frappe.throw(
_("This Service Level Agreement is specific to Customer {0}".
format(service_level_agreement.customer)))
self.service_level_agreement = service_level_agreement.name
self.priority = service_level_agreement.default_priority if not priority else priority
service_level_agreement = frappe.get_doc("Service Level Agreement",
service_level_agreement.name)
priority = service_level_agreement.get_service_level_agreement_priority(
self.priority)
priority.update({
"support_and_resolution":
service_level_agreement.support_and_resolution,
"holiday_list": service_level_agreement.holiday_list
})
if not self.creation:
self.creation = now_datetime()
self.service_level_agreement_creation = now_datetime()
start_date_time = get_datetime(self.service_level_agreement_creation)
self.response_by = get_expected_time_for(
parameter='response',
service_level=priority,
start_date_time=start_date_time)
self.resolution_by = get_expected_time_for(
parameter='resolution',
service_level=priority,
start_date_time=start_date_time)
self.response_by_variance = round(
time_diff_in_hours(self.response_by, now_datetime()))
self.resolution_by_variance = round(
time_diff_in_hours(self.resolution_by, now_datetime()))