def end(self, id, timestamp):
call = Call.objects.update_or_create(ucid=id)[0]
call.end = timestamp
call.state = "ended"
agents = Agent.objects.filter(ext=call.origin)
for agent in agents:
agent.current_call = None
agents = Agent.objects.filter(ext=call.destination)
for agent in agents:
agent.current_call = None
agents = Agent.objects.filter(current_call=call)
if len(agents) > 0:
for agent in agents:
redis = Redis().update('call', 'endcall', id,
agent.phone_login)
agent.current_call = None
agent.save()
call.save()
ot_api_event().updateEndDate(call)
return True
def update_details(self, id, timestamp, data):
redis = Redis().update('call', 'calltype', id, data)
call = Call.objects.get_or_create(ucid=id)[0]
call.call_type = data
call.save()
ot_api_event().updateEventType(call)
Redis().update('call', 'calltype', id, data)
return True
def set_caller(self, id, timestamp, data):
redis = Redis().update('call', 'phonenumber', id, data)
call = Call.objects.get_or_create(ucid=id)[0]
if call.origin == None:
try:
agent = Agent.objects.get(data)
except:
call.origin = data
call.save()
ot_api_event().updateEventPhoneNumber(call)
return True
def transfer_call(self, id, timestamp, destination):
call = Call.objects.get_or_create(ucid=id)[0]
agents_orig = Agent.objects.filter(current_call=call)
for agent in agents_orig:
agent.current_call = None
agent.save()
Redis().update('call', 'transferring', id, agent.phone_login)
agents = Agent.objects.filter(ext=destination)
if len(agents) > 0:
if agents[0].isQueueLine:
if call.isContactCenterCall == False:
self.centrale(id, timestamp, destination)
transfers = call.getTransfers().filter(ttimestamp=timestamp,
tdestination=destination)
# check if this exists already
if len(transfers) == 0:
torigin = call.destination
if torigin != destination:
t = Transfer(call=call,
torigin=torigin,
tdestination=destination,
ttimestamp=timestamp)
t.save()
call.updatehistory()
call.destination = destination
call.save()
agents = Agent.objects.filter(ext=destination)
#redis = Redis().update('call', 'transfer', id, destination)
if len(agents) == 1:
agent = agents[0]
agent.current_call = call
agent.save()
ot_api_event().transfer(call, agent)
redis = Redis().update('call', 'transfer', id, agent.phone_login)
else:
log.error("no agents found with ext %s" % destination)
# ot_api_event().transfer(call)
return True
def centrale(self, id, timestamp, ext):
log.info("Call in IVR,%s" % ext)
call = Call.objects.get_or_create(ucid=id)[0]
call.start = timestamp
call.destination = ext
call.isContactCenterCall = True
call.save()
centrale = Agent.objects.get_or_create(ext=ext)[0]
centrale.isQueueLine = True
centrale.firstname = "Centrale IVR"
centrale.ot_userloginname = "Centrale"
centrale.current_call = None
centrale.save()
centrale.current_call = call
centrale.save()
Redis().update('call', 'create', id, ext)
return ot_api_event().create(call)
import os
import logging
import redis
from eventmanager import services
import time
import django
from eventmanager import ot_api
from datetime import timedelta, datetime
os.environ['DJANGO_SETTINGS_MODULE'] = 'mydjango.settings'
django.setup()
b = redis.StrictRedis(host='redis', decode_responses=True, port=6379, db=2)
logging.warning("Connected to Redis, Database 2, port 6379")
ot = ot_api.ot_api_event()
ot.updateTickets()
batch = datetime.now()
d = timedelta(minutes=15)
logging.warning("Starting watching events")
while True:
if batch - d > datetime.now():
ot.updateTickets()
batch = datetime.now()
keys = b.keys('*')
if len(keys) == 0:
#easier on CPU usage
time.sleep(0.1)
for key in keys: