def to_first(account_id, __, ___):
process_flag = True
status, __, type, message = get_user_status(account_id)
if status is not None:
clean_user_status(account_id)
process_flag = False
if process_flag:
fmt = _(
"Cannot be selected since you are currently in Initial Menu. \n\n"
"Select it if you want to find FAQ or go back to Initial Menu "
"while the person in charge is checking your question.")
content = make_i18n_text(
"Cannot be selected since you are currently "
"in Initial Menu. \n\n"
"Select it if you want to find FAQ or go back to "
"Initial Menu while the person in charge is "
"checking your question.", "to_first", fmt)
else:
fmt = _(
"Moved to FAQ Initial Menu.\n\nPlease select an item from the menu below."
)
content = make_i18n_text(
"Moved to FAQ Initial Menu.\n\nPlease select an item from the menu below.",
"to_first", fmt)
yield push_message(account_id, content)
def send(account_id, __, ___):
"""
This function processes the content of the user confirmation message
:param account_id: user account.
"""
status, __, type, message = get_user_status(account_id)
if status != "done" or message is None:
# todo add error prompt
raise HTTPError(500, "user status error. status error")
content = make_text(
"Your question has been sent to the person in charge. \n\n"
"The staff will answer your question as soon as possible.")
content1 = make_text("If you have any additional questions, "
"please select the task from below. "
"If you want to go back to the initial stage, "
"select [Go to Initial Menu] from the menu below.")
content1["quickReply"] = create_quick_replay()
title = "{type} inquiry details".format(type=type)
prompt_message = yield create_articles(title, message, account_id)
if prompt_message is not None:
yield push_messages(account_id, [prompt_message])
return
clean_user_status(account_id)
yield push_messages(account_id, [content, content1])
def cancel(account_id, __, ___):
"""
This function handles user cancellation inquiry.
:param account_id: user account id.
"""
status, _, __, ___ = get_user_status(account_id)
if status != "done":
# todo add error prompt
raise HTTPError(500, "user status error. status error")
content = make_text("You have canceled your question. "
"Please re-select the task from the menu below.")
clean_user_status(account_id)
yield push_message(account_id, content)
def send(account_id, __, ___):
"""
This function processes the content of the user confirmation message
:param account_id: user account.
"""
status, __, type, message = get_user_status(account_id)
if status != "done" or message is None:
# todo add error prompt
raise HTTPError(500, "user status error. status error")
fmt = _("Your question has been sent to the person in charge. \n\n"
"The staff will answer your question as soon as possible.")
content = make_i18n_text(
"Your question has been sent to the person in charge. \n\n"
"The staff will answer your question as soon as possible.", "send",
fmt)
fmt = _("If you have any additional questions, "
"please select the task from below. "
"If you want to go back to the initial stage, "
"select [Go to Initial Menu] from the menu below.")
content1 = make_i18n_text(
"If you have any additional questions, "
"please select the task from below. "
"If you want to go back to the initial stage, "
"select [Go to Initial Menu] from the menu below.", "send", fmt)
content1["quickReply"] = create_quick_replay()
name, department = yield get_account_info(account_id)
fmt = _("{department} {name} made an inquiry.")
title = get_i18n_content_by_lang(fmt,
"send",
DEFAULT_LANG,
department=department,
name=name)
prompt_message = yield create_articles(title, type, message, account_id)
if prompt_message is not None:
yield push_messages(account_id, [prompt_message])
return
clean_user_status(account_id)
yield push_messages(account_id, [content, content1])
