def validate_reference(self):
if self.reference_doctype and self.reference_name:
if not self.reference_owner:
self.reference_owner = frappe.db.get_value(
self.reference_doctype, self.reference_name, "owner")
# prevent communication against a child table
if frappe.get_meta(self.reference_doctype).istable:
frappe.throw(
_("Cannot create a {0} against a child document: {1}"
).format(_(self.communication_type),
_(self.reference_doctype)))
# Prevent circular linking of Communication DocTypes
if self.reference_doctype == "Communication":
circular_linking = False
doc = get_parent_doc(self)
while doc.reference_doctype == "Communication":
if get_parent_doc(doc).name == self.name:
circular_linking = True
break
doc = get_parent_doc(doc)
if circular_linking:
frappe.throw(
_("Please make sure the Reference Communication Docs are not circularly linked."
), frappe.CircularLinkingError)
def update_parent_mins_to_first_response(doc):
"""Update mins_to_first_communication of parent document based on who is replying."""
parent = get_parent_doc(doc)
if not parent:
return
# update parent mins_to_first_communication only if we create the Email communication
# ignore in case of only Comment is added
if doc.communication_type == "Comment":
return
status_field = parent.meta.get_field("status")
if status_field:
options = (status_field.options or '').splitlines()
# if status has a "Replied" option, then update the status for received communication
if ('Replied' in options) and doc.sent_or_received == "Received":
parent.db_set("status", "Open")
else:
# update the modified date for document
parent.update_modified()
update_mins_to_first_communication(parent, doc)
parent.run_method('notify_communication', doc)
parent.notify_update()
def update_parent_mins_to_first_response(doc):
"""Update mins_to_first_communication of parent document based on who is replying."""
parent = get_parent_doc(doc)
if not parent:
return
# update parent mins_to_first_communication only if we create the Email communication
# ignore in case of only Comment is added
if doc.communication_type == "Comment":
return
status_field = parent.meta.get_field("status")
if status_field:
options = (status_field.options or '').splitlines()
# if status has a "Replied" option, then update the status for received communication
if ('Replied' in options) and doc.sent_or_received=="Received":
parent.db_set("status", "Open")
else:
# update the modified date for document
parent.update_modified()
update_mins_to_first_communication(parent, doc)
parent.run_method('notify_communication', doc)
parent.notify_update()
def set_first_response_time(communication, method):
if communication.get("reference_doctype") == "Issue":
issue = get_parent_doc(communication)
if is_first_response(issue) and issue.service_level_agreement:
first_response_time = calculate_first_response_time(
issue, get_datetime(issue.first_responded_on))
issue.db_set("first_response_time", first_response_time)
def get_attach_link(doc, print_format):
"""Returns public link for the attachment via `templates/emails/print_link.html`."""
return frappe.get_template("templates/emails/print_link.html").render({
"url": get_url(),
"doctype": doc.reference_doctype,
"name": doc.reference_name,
"print_format": print_format,
"key": get_parent_doc(doc).get_signature()
})
def get_attach_link(doc, print_format):
"""Returns public link for the attachment via `templates/emails/print_link.html`."""
return frappe.get_template("templates/emails/print_link.html").render({
"url": get_url(),
"doctype": doc.reference_doctype,
"name": doc.reference_name,
"print_format": print_format,
"key": get_parent_doc(doc).get_signature()
})
def validate_reference(self):
if self.reference_doctype and self.reference_name:
if not self.reference_owner:
self.reference_owner = frappe.db.get_value(self.reference_doctype, self.reference_name, "owner")
# prevent communication against a child table
if frappe.get_meta(self.reference_doctype).istable:
frappe.throw(_("Cannot create a {0} against a child document: {1}")
.format(_(self.communication_type), _(self.reference_doctype)))
# Prevent circular linking of Communication DocTypes
if self.reference_doctype == "Communication":
circular_linking = False
doc = get_parent_doc(self)
while doc.reference_doctype == "Communication":
if get_parent_doc(doc).name==self.name:
circular_linking = True
break
doc = get_parent_doc(doc)
if circular_linking:
frappe.throw(_("Please make sure the Reference Communication Docs are not circularly linked."), frappe.CircularLinkingError)
def on_communication_update(doc, status):
if doc.communication_type == "Comment":
return
parent = get_parent_doc(doc)
if not parent:
return
if not parent.meta.has_field("service_level_agreement"):
return
if (doc.sent_or_received == "Received" # a reply is received
and parent.get("status") ==
"Open" # issue status is set as open from communication.py
and parent.get_doc_before_save() and parent.get("status") !=
parent._doc_before_save.get("status") # status changed
):
# undo the status change in db
# since prev status is fetched from db
frappe.db.set_value(
parent.doctype,
parent.name,
"status",
parent._doc_before_save.get("status"),
update_modified=False,
)
elif (doc.sent_or_received == "Sent" # a reply is sent
and parent.get("first_responded_on"
) # first_responded_on is set from communication.py
and parent.get_doc_before_save() and not parent._doc_before_save.get(
"first_responded_on") # first_responded_on was not set
):
# reset first_responded_on since it will be handled/set later on
parent.first_responded_on = None
parent.flags.on_first_reply = True
else:
return
for_resolution = frappe.db.get_value("Service Level Agreement",
parent.service_level_agreement,
"apply_sla_for_resolution")
handle_status_change(parent, for_resolution)
update_response_and_resolution_metrics(parent, for_resolution)
update_agreement_status(parent, for_resolution)
parent.save(ignore_permissions=True)
def get_owner_email(doc):
owner = get_parent_doc(doc).owner
return get_formatted_email(owner) or owner
def get_owner_email(doc): owner = get_parent_doc(doc).owner return get_formatted_email(owner) or owner
def get_owner(self): """Get owner of the communication docs parent. """ parent_doc = get_parent_doc(self) return parent_doc.owner if parent_doc else None