def modify_feedback(feedback_obj, data, user, host):
try:
status = get_list_from_set(FEEDBACK_STATUS)
comment_object = None
assign_status = False
pending_status = False
reporter_email_id = get_reporter_details(feedback_obj.reporter, "email")
reporter_phone_number = get_reporter_details(feedback_obj.reporter)
previous_status = feedback_obj.status
dealer_asc_obj = get_dealer_asc_email(feedback_obj)
# check if status is pending
if feedback_obj.status == status[4]:
pending_status = True
if feedback_obj.assignee:
assign_number = feedback_obj.assignee.user_profile.phone_number
else:
assign_number = None
assign = feedback_obj.assignee
if data['status'] == status[0] and previous_status == (status[1] or status[2]):
feedback_obj.fcr = False
if feedback_obj.due_date:
due_date = convert_utc_to_local_time(feedback_obj.due_date)
feedback_obj.due_date = data['due_date']
feedback_obj.due_date = datetime.datetime.strptime(data['due_date'], '%Y-%m-%d %H:%M:%S')
feedback_obj.save(using=settings.BRAND)
if due_date != feedback_obj.due_date:
update_feedback_activities(feedback_obj, SDActions.DUE_DATE, due_date, feedback_obj.due_date, user)
if reporter_email_id:
send_mail_to_reporter(reporter_email_id, feedback_obj, 'DUE_DATE_MAIL_TO_INITIATOR')
else:
LOG.info("Reporter emailId not found.")
if dealer_asc_obj.user.email:
send_mail_to_dealer(feedback_obj, dealer_asc_obj.user.email, 'DUE_DATE_MAIL_TO_DEALER')
else:
LOG.info("Dealer / Asc emailId not found.")
if reporter_phone_number:
send_sms('INITIATOR_FEEDBACK_DUE_DATE_CHANGE', reporter_phone_number,
feedback_obj)
if feedback_obj.priority:
priority = feedback_obj.priority
feedback_obj.priority = data['Priority']
feedback_obj.save(using=settings.BRAND)
if priority != feedback_obj.priority:
due_date = feedback_obj.due_date
date = set_due_date(data['Priority'], feedback_obj)
feedback_obj.due_date = date['due_date']
feedback_obj.reminder_date = date['reminder_date']
feedback_obj.save(using=settings.BRAND)
update_feedback_activities(feedback_obj, SDActions.PRIORITY, priority, feedback_obj.priority, user)
update_feedback_activities(feedback_obj, SDActions.DUE_DATE, due_date, feedback_obj.due_date, user)
if due_date != convert_utc_to_local_time(feedback_obj.due_date):
if reporter_email_id:
send_mail_to_reporter(reporter_email_id, feedback_obj, 'DUE_DATE_MAIL_TO_INITIATOR')
else:
LOG.info("Reporter emailId not found.")
if dealer_asc_obj.user.email:
send_mail_to_dealer(feedback_obj, dealer_asc_obj.user.email, 'DUE_DATE_MAIL_TO_DEALER')
else:
LOG.info("Dealer / Asc emailId not found.")
if reporter_phone_number:
send_sms('INITIATOR_FEEDBACK_DUE_DATE_CHANGE', reporter_phone_number,
feedback_obj)
if assign is None:
assign_status = True
if data['assign_to'] == '':
feedback_obj.status = data['status']
feedback_obj.priority = data['Priority']
feedback_obj.assignee = None
else:
if json.loads(data.get('reporter_status')):
feedback_obj.previous_assignee = feedback_obj.assignee
feedback_obj.assign_to_reporter = True
feedback_obj.assignee = feedback_obj.reporter
else:
if data['assign_to'] :
servicedesk_user = get_model('ServiceDeskUser').objects.filter(user_profile__user__username=str(data['assign_to']))
feedback_obj.assignee = servicedesk_user[0]
feedback_obj.assign_to_reporter = False
feedback_obj.status = data['status']
feedback_obj.priority = data['Priority']
# check if status is pending
if data['status'] == status[4]:
feedback_obj.pending_from = datetime.datetime.now()
# check if status is progress
if data['status'] == status[3]:
if previous_status == 'Pending':
feedback_obj.assignee = feedback_obj.previous_assignee
# check if status is closed
if data['status'] == status[1]:
feedback_obj.closed_date = datetime.datetime.now()
feedback_obj.save(using=settings.BRAND)
if assign_status and feedback_obj.assignee:
feedback_obj.previous_assignee = feedback_obj.assignee
feedback_obj.assignee_created_date = datetime.datetime.now()
date = set_due_date(data['Priority'], feedback_obj)
feedback_obj.due_date = date['due_date']
feedback_obj.reminder_date = date['reminder_date']
feedback_obj.save(using=settings.BRAND)
update_feedback_activities(feedback_obj, SDActions.STATUS, None, data['status'], user)
context = create_context('INITIATOR_FEEDBACK_MAIL_DETAIL',
feedback_obj)
if reporter_email_id:
mail.send_email_to_initiator_after_issue_assigned(context,
reporter_email_id)
else:
LOG.info("Reporter emailId not found.")
if dealer_asc_obj.user.email:
context = create_context('INITIATOR_FEEDBACK_MAIL_DETAIL_TO_DEALER',
feedback_obj)
mail.send_email_to_dealer_after_issue_assigned(context,
dealer_asc_obj.user.email)
else:
LOG.info("Dealer / Asc emailId not found.")
if reporter_phone_number:
send_sms('INITIATOR_FEEDBACK_DETAILS', reporter_phone_number,
feedback_obj)
if data['comments']:
comment_object = get_model('Comment')(
comment=data['comments'],
user=user, created_date=datetime.datetime.now(),
modified_date=datetime.datetime.now(),
feedback_object=feedback_obj)
comment_object.save(using=settings.BRAND)
update_feedback_activities(feedback_obj, SDActions.COMMENT, None, data['comments'], user)
# check if status is resolved
if feedback_obj.status == status[2]:
if previous_status == status[0]:
feedback_obj.fcr = True
servicedesk_obj_all = User.objects.filter(groups__name=Roles.SDMANAGERS)
feedback_obj.resolved_date = datetime.datetime.now()
feedback_obj.resolved_date = datetime.datetime.now()
feedback_obj.root_cause = data['rootcause']
feedback_obj.resolution = data['resolution']
feedback_obj.save(using=settings.BRAND)
comments = get_model('Comment').objects.filter(feedback_object=feedback_obj.id).order_by('-created_date')
if reporter_email_id:
context = create_context('INITIATOR_FEEDBACK_RESOLVED_MAIL_DETAIL',
feedback_obj, comments[0])
mail.send_email_to_initiator_after_issue_resolved(context,
feedback_obj, host, reporter_email_id)
else:
LOG.info("Reporter emailId not found.")
if dealer_asc_obj.user.email:
context = create_context('FEEDBACK_RESOLVED_MAIL_TO_DEALER',
feedback_obj)
mail.send_email_to_dealer_after_issue_assigned(context,
dealer_asc_obj.user.email)
else:
LOG.info("Dealer / Asc emailId not found.")
context = create_context('TICKET_RESOLVED_DETAIL_TO_BAJAJ',
feedback_obj)
mail.send_email_to_brand_after_issue_resolved(context)
context = create_context('TICKET_RESOLVED_DETAIL_TO_MANAGER',
feedback_obj)
mail.send_email_to_manager_after_issue_resolved(context, servicedesk_obj_all[0])
if reporter_phone_number:
send_sms('INITIATOR_FEEDBACK_STATUS', reporter_phone_number,
feedback_obj)
if previous_status != feedback_obj.status:
update_feedback_activities(feedback_obj, SDActions.STATUS, previous_status, feedback_obj.status, user)
if pending_status:
set_wait_time(feedback_obj)
if feedback_obj.assignee:
if assign_number != feedback_obj.assignee.user_profile.phone_number:
update_feedback_activities(feedback_obj, SDActions.ASSIGNEE, assign_number,
feedback_obj.assignee.user_profile.phone_number, user)
context = create_context('ASSIGNEE_FEEDBACK_MAIL_DETAIL',
feedback_obj)
mail.send_email_to_assignee(context, feedback_obj.assignee.user_profile.user.email)
send_sms('SEND_MSG_TO_ASSIGNEE',
feedback_obj.assignee.user_profile.phone_number,
feedback_obj, comment_object)
return True
except Exception as ex:
exc_type, exc_obj, exc_tb = sys.exc_info()
fname = os.path.split(exc_tb.tb_frame.f_code.co_filename)[1]
error = "{0} {1} {2}".format(exc_type, fname, exc_tb.tb_lineno)
LOG.error('Exception while modifying ticket details : {0} {1}'.format(ex, error))
return False
def send_mail_to_dealer(feedback_obj, email_id, template):
context = create_context(template, feedback_obj)
mail.send_email_to_dealer_after_issue_assigned(context, email_id)
