def setUp(self):
self.queue = Queue.objects.create(
title="Test queue",
slug="test_queue",
allow_public_submission=True,
)
self.queue.save()
cat = KBCategory.objects.create(
title="Test Cat",
slug="test_cat",
description="This is a test category",
queue=self.queue,
)
cat.save()
self.kbitem1 = KBItem.objects.create(
category=cat,
title="KBItem 1",
question="What?",
answer="A KB Item",
)
self.user = get_staff_user()
self.ticket1 = Ticket.objects.create(
title="unassigned to kbitem",
queue=self.queue,
description="lol",
)
self.ticket1.save()
self.ticket2 = Ticket.objects.create(
title="assigned to kbitem",
queue=self.queue,
description="lol",
kbitem=self.kbitem1,
)
self.ticket2.save()
def setUp(self):
self.queue = Queue.objects.create(
title="Test queue",
slug="test_queue",
allow_public_submission=True,
)
self.queue.save()
cat = KBCategory.objects.create(
title="Test Cat",
slug="test_cat",
description="This is a test category",
queue=self.queue,
)
cat.save()
self.kbitem1 = KBItem.objects.create(
category=cat,
title="KBItem 1",
question="What?",
answer="A KB Item",
)
self.kbitem1.save()
self.kbitem2 = KBItem.objects.create(
category=cat,
title="KBItem 2",
question="When?",
answer="Now",
)
self.kbitem2.save()
self.user = get_staff_user()
def test_staff_user(self):
from helpdesk.views.staff import return_to_ticket
user = get_staff_user()
ticket = create_ticket()
response = return_to_ticket(user, helpdesk_settings, ticket)
self.assertEqual(response['location'], ticket.get_absolute_url())
def test_no_user_settings_redirect_to_dashboard(self):
"""Authenticated users are redirected to the dashboard if user settings are missing"""
from helpdesk.models import UserSettings
user = get_staff_user()
UserSettings.objects.filter(user=user).delete()
self.assertUserRedirectedToView(user, 'helpdesk:dashboard')
def test_redirect_to_ticket_list(self):
"""Authenticated users are redirected to the ticket list based on their user settings"""
user = get_staff_user()
user.usersettings_helpdesk.login_view_ticketlist = True
user.usersettings_helpdesk.save()
self.assertUserRedirectedToView(user, 'helpdesk:list')
def test_redirect_to_dashboard(self):
"""Authenticated users are redirected to the dashboard"""
user = get_staff_user()
# login_view_ticketlist is False...
user.usersettings_helpdesk.login_view_ticketlist = False
user.usersettings_helpdesk.save()
self.assertUserRedirectedToView(user, 'helpdesk:dashboard')
def test_staff_rss(self):
"""If HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE is False,
staff users should be able to access rss feeds.
"""
user = get_staff_user()
self.client.login(username=user.username, password='******')
response = self.client.get(reverse('helpdesk:rss_unassigned'), follow=True)
self.assertContains(response, 'Unassigned Open and Reopened tickets')
def test_staff_can_access_dashboard(self):
"""When HELPDESK_ALLOW_NON_STAFF_TICKET_UPDATE is False,
staff users should be able to access the dashboard.
"""
from helpdesk.decorators import is_helpdesk_staff
user = get_staff_user()
self.client.login(username=user.username, password='******')
response = self.client.get(reverse('helpdesk:dashboard'), follow=True)
self.assertTemplateUsed(response, 'helpdesk/dashboard.html')
def test_cansavequery(self):
"""Can a query be saved"""
url = reverse('helpdesk_savequery')
self.client.login(username=get_staff_user().get_username(),
password='******')
response = self.client.post(url,
data={'title': 'ticket on my queue',
'queue':self.q,
'shared':'on',
'query_encoded':'KGRwMApWZmlsdGVyaW5nCnAxCihkcDIKVnN0YXR1c19faW4KcDMKKGxwNApJMQphSTIKYUkzCmFzc1Zzb3J0aW5nCnA1ClZjcmVhdGVkCnA2CnMu'})
self.assertEqual(response.status_code, 302)
self.assertTrue('tickets/?saved_query=1' in response.url)
def test_navigation(self):
"""Test proper rendering of navigation.html by accessing the dashboard"""
from django.core.urlresolvers import NoReverseMatch
self.client.login(username=get_staff_user().get_username(), password='******')
self.assertRaises(NoReverseMatch, reverse, 'helpdesk_kb_index')
try:
response = self.client.get(reverse('helpdesk_dashboard'))
except NoReverseMatch, e:
if 'helpdesk_kb_index' in e.message:
self.fail("Please verify any unchecked references to helpdesk_kb_index (start with navigation.html)")
else:
raise
def test_staff_user_detection(self):
"""Staff and non-staff users are correctly identified"""
from helpdesk.decorators import is_helpdesk_staff
self.assertFalse(is_helpdesk_staff(self.non_staff_user))
self.assertTrue(is_helpdesk_staff(get_staff_user()))
