def support(user_id, urgent=False):
""" Handles every attempt to open support dialogue. Do not open if not urgent and not in working time """
time.sleep(1)
if not urgent:
# User trying to contact support in non working time
if not 17 <= datetime.datetime.today().hour < 22 or datetime.datetime.today().isoweekday() in [6, 7]:
buttons = [Button(title='Срочно', type='postback', payload='urgent')]
fb_bot.send_button_message(user_id, messages.non_working, buttons)
return
open_dialogue("fb_id", user_id)
buttons = [Button(title='Настройка', type='postback', payload='install'),
Button(title='Другое', type='postback', payload='sup_other')]
# Ask user to choose problem type
msg = messages.type_support
sub = get_info("sub", "fb_id", user_id)
if sub != '-' and int(get_info("verified", "fb_id", user_id)):
msg += f"\U000026A1 Ваша подписка: {sub}"
fb_bot.send_button_message(user_id, msg, buttons)
def notify_clients(type_id, id, time_left, notified_clients):
""" Check if time_left is 3 days or 1 day in seconds (minus 18 hours so we remind at 18:00 Beijing).
Gap is 59 seconds because cycle repeats every 60 seconds, so it will not repeat on 1-60 'borders' """
if id == "0":
return
message = ""
if 194341 <= time_left <= 194400: # 3 days left
message = messages.left3days
elif 21541 <= time_left <= 21600: # 1 day left
message = messages.left1day
elif -64859 <= time_left <= -64800: # Tariff expired
message = messages.left_today
if message:
time.sleep(1)
if type_id == "tg_id":
buttons = types.InlineKeyboardMarkup()
buttons.add(types.InlineKeyboardButton(text="\U0001F4B4 Оплата", callback_data="pay"))
bot.send_message(int(id), message, reply_markup=buttons)
elif type_id == "vk_id":
keyboard = VkKeyboard(inline=True)
keyboard.add_button("\U0001F4B4Оплата")
vk_send_message(id, message, keyboard.get_keyboard())
elif type_id == "fb_id":
fb_bot.send_text_message(int(id), message)
update_clients([type_id, id], ['state', 'REMINDED'])
notified_clients.add(get_info("email", type_id, id))
print(f"{datetime.datetime.today().date()} Notification sent to {type_id} {id}\n")
def tg_to_tg(to_id, message, from_support=False, review=False):
""" Transfers messages from client to support and back
Used instead of TG API forward_message method to be able to reply every client, even those who restricted forwarding """
text = message.text or message.caption or ''
# Add info about client to message
if not from_support:
# Upper part of the message with emoji and name
header = f"\U0001F4E2 Отзыв\n" if review \
else f"\U0001F4AC{message.from_user.first_name} {message.from_user.last_name}\n"
# Bottom part of the message with id and social network name, so we can reply back
check = "\U00002705" if get_info("verified", "tg_id",
message.chat.id) else ''
bottom = f"{message.chat.id} Telegram{check}"
text = header + text + "\n\n"
# Add client tariff info
if not info_soon_check(message.chat.id, 'tg_id'):
text += "\n" + client_info_msg("tg_id", message.chat.id)
text += bottom
if message.text:
bot.send_message(to_id, text)
time.sleep(1)
if message.photo:
photo_max_res = sorted(message.photo,
key=lambda x: x.height)[-1].file_id
bot.send_photo(to_id, photo_max_res, caption=text)
time.sleep(1)
if message.video:
bot.send_video(to_id, message.video.file_id, caption=text)
if message.document:
bot.send_document(to_id, message.document.file_id, caption=text)
if message.voice:
bot.send_voice(to_id, message.voice.file_id)
# Voice message has no caption, so send empty text message with top+bottom borders to be able to reply
# Same for audio and stickers
if not from_support:
bot.send_message(to_id, text)
if message.audio:
bot.send_audio(to_id, message.audio.file_id)
if not from_support:
bot.send_message(to_id, text)
if message.sticker:
bot.send_sticker(to_id, message.sticker.file_id)
if not from_support:
bot.send_message(to_id, text)
def one_message_pass(message):
""" User pushed the feedback button after previous support conversation was closed.
Suppose user entering one-message review """
time.sleep(1)
time_past = int(time.time()) - int(
get_info("review_time", "tg_id", message.chat.id))
# If user pushed the button more than a day ago, don't send his message to support
if time_past // 3600 >= 24:
bot.send_message(message.chat.id, messages.buttons_menu)
else:
tg_to_tg(config.group_id, message, review=True)
bot.send_message(message.chat.id, "Спасибо за отзыв!")
update_clients(["tg_id", message.chat.id], ["state", "CLOSED"])
def buttons_handler(user_id, payload):
""" Handles all available buttons """
time.sleep(1)
if payload == "pay":
open_dialogue("fb_id", user_id, state="PAY")
buttons = [Button(title='Рубли ₽ / Гривны ₴', type='postback', payload='rub'),
Button(title='Юани ¥', type='postback', payload='yuan'),
Button(title='\U00002753Поддержка', type='postback', payload='sup')]
fb_bot.send_button_message(user_id, messages.pay_type, buttons)
elif payload == "trial":
buttons = [Button(title='\U0001F4B4Оплата', type='postback', payload='pay'),
Button(title='\U00002753Поддержка', type='postback', payload='sup')]
fb_bot.send_button_message(user_id, messages.trial_text_vk, buttons)
elif payload == "turk":
buttons = [Button(title="Сайт обслуживания", type='web_url', url="http://tm.zgc.su"),
Button(title="Как подключить?", type='web_url',
url="https://sites.google.com/view/zgcvpn/try?authuser=0")]
fb_bot.send_button_message(user_id, messages.turk, buttons)
elif payload == "sup":
support(user_id)
elif payload == "urgent":
support(user_id, urgent=True)
elif payload == "other":
buttons= [Button(title='\U0001F193Попробовать', type='postback', payload='trial'),
Button(title='\U0001F1F9\U0001F1F2Туркменистан', type='postback', payload='turk'),
Button(title='\U0001F6D2ZGC SHOP', type='web_url', url='https://market.zgc.su')]
fb_bot.send_button_message(user_id, messages.buttons_menu, buttons)
elif payload == "rub":
fb_bot.send_text_message(user_id, messages.rub_text_vk)
elif payload == "yuan":
fb_bot.send_text_message(user_id, messages.yuan_text_vk)
elif payload == "install":
fb_bot.send_text_message(user_id, messages.first_install)
elif payload == "sup_other":
fb_bot.send_text_message(user_id, messages.support_vk)
# If user rated quality less than 5 and pushed feedback button, open dialogue for one message only
elif payload == "wish":
fb_bot.send_text_message(user_id, messages.get_better)
update_clients(["fb_id", user_id], ["state", "ONE MESSAGE"], ["review_time", f"{int(time.time())}"])
# Buttons to rate the quality of support
elif payload in ["2", "4", "5"]:
# User has already rated
if get_info("rate", "fb_id", user_id) != "0":
fb_bot.send_text_message(user_id, "Вы уже поставили оценку, спасибо!")
return
# Ask user to make review if he gave the highest rate
if payload == "5":
buttons = [Button(title="\U0001F49B Отзыв", type='web_url',
url=config.review_link)]
fb_bot.send_button_message(user_id, "Если вам понравился наш сервис - оставьте отзыв, "
"и мы предоставим вам 10 дней бесплатного VPN!\n\n"
"Когда оставите отзыв свяжитесь с нами для получения бонуса",
buttons)
# Ask user to write feedback
else:
buttons = [Button(title='\U0001F4A1 Пожелание', type='postback', payload='wish')]
fb_bot.send_button_message(user_id, "Мы можем что-то улучшить в обслуживании?", buttons)
bot.send_message(config.group_id, f"Клиент `{user_id}` поставил вам {payload}", parse_mode='Markdown')
update_clients(["fb_id", user_id], ["rate", payload])
def buttons_handler(user_id, button_text):
""" Handles all available buttons """
if button_text == "\U0001F4B4Оплата":
open_dialogue("vk_id", user_id, state="PAY")
keyboard = VkKeyboard(inline=True)
keyboard.add_button("В рублях ₽ или в гривнах ₴")
keyboard.add_line()
keyboard.add_button("В юанях ¥")
keyboard.add_line()
keyboard.add_button("\U00002753Связаться с поддержкой")
vk_send_message(user_id, messages.pay_type, keyboard.get_keyboard())
elif button_text == "В рублях ₽ или в гривнах ₴":
vk_send_message(user_id, messages.rub_text_vk, reply_keyboard())
elif button_text == "В юанях ¥":
vk_send_message(user_id, messages.yuan_text_vk, reply_keyboard())
elif button_text == "\U0001F193Попробовать":
keyboard = VkKeyboard(inline=True)
keyboard.add_button("\U0001F4B4Оплата")
keyboard.add_line()
keyboard.add_button("\U00002753Связаться с поддержкой")
vk_send_message(user_id, messages.trial_text_vk,
keyboard.get_keyboard())
elif button_text == "\U00002753Связаться с поддержкой":
vk_support(user_id)
elif button_text == "Срочная связь":
vk_support(user_id, urgent=True)
elif button_text == "Первичная настройка":
vk_send_message(user_id, messages.first_install, reply_keyboard())
elif button_text == "Другое":
vk_send_message(user_id, messages.support_vk, reply_keyboard())
elif button_text == "ZGC SHOP":
open_dialogue("vk_id", user_id)
vk_send_message(
user_id,
"Здравствуйте! Укажите, пожалуйста, продукт и вопросы по нему",
reply_keyboard())
elif button_text == "\U0001F4F0Узнать больше":
keyboard = VkKeyboard(inline=True)
keyboard.add_openlink_button("Блог",
"https://market.zgc.su/zgcvpnblog")
vk_send_message(
user_id,
"Узнайте как заблокировать рекламу, какие появились сервера и многое другое",
keyboard.get_keyboard())
elif button_text == "\U0001F1F9\U0001F1F2Туркменистан":
keyboard = VkKeyboard(inline=True)
keyboard.add_openlink_button("Сайт обслуживания", "http://tm.zgc.su")
keyboard.add_line()
keyboard.add_openlink_button(
"Как подключить?",
"https://sites.google.com/view/zgcvpn/try?authuser=0")
vk_send_message(user_id, messages.turk, keyboard.get_keyboard())
elif button_text == "\U0001F6D2ZGC SHOP":
keyboard = VkKeyboard(inline=True)
keyboard.add_openlink_button("\U0001F6D2 ZGC SHOP",
"https://market.zgc.su")
keyboard.add_line()
keyboard.add_button("Связаться с поддержкой")
vk_send_message(user_id, messages.shop, keyboard.get_keyboard())
elif button_text == "Связаться с поддержкой":
open_dialogue("vk_id", user_id)
vk_send_message(
user_id,
"Здравствуйте! Укажите, пожалуйста, продукт и вопросы по нему",
reply_keyboard())
elif button_text == "\U0001F91DСотрудничество":
keyboard = VkKeyboard(inline=True)
keyboard.add_openlink_button("Сделать предложение",
"https://zgcvpn.ru/partnership")
vk_send_message(user_id, messages.coop, keyboard.get_keyboard())
# If user rated quality less than 5 and pushed feedback button, open dialogue for one message only
elif button_text == "\U0001F4A1 Оставить пожелание":
vk_send_message(user_id, messages.get_better)
update_clients(["vk_id", user_id], ["state", "ONE MESSAGE"],
["review_time", f"{int(time.time())}"])
# Buttons to rate the quality of support
elif button_text in [
"\U0001F92C 1", "\U00002639 2", "\U0001F610 3", "\U0001F642 4",
"\U0001F600 5"
]:
keyboard = VkKeyboard(inline=True)
# User has already rated
if get_info("rate", "vk_id", user_id) != "0":
vk_send_message(user_id, "Вы уже поставили оценку, спасибо!")
return
rating = button_text[-1]
# Ask user to make review if he gave the highest rate
if rating == "5":
keyboard.add_openlink_button("\U0001F49B Оставить отзыв",
config.review_link)
vk_send_message(
user_id, "Если вам понравился наш сервис - оставьте отзыв, "
"и мы предоставим вам 10 дней бесплатного VPN!\n\n"
"Когда оставите отзыв свяжитесь с нами для получения бонуса",
keyboard=keyboard.get_keyboard())
# Ask user to write feedback
else:
keyboard.add_button("\U0001F4A1 Оставить пожелание")
vk_send_message(user_id,
"Мы можем что-то улучшить в обслуживании?",
keyboard=keyboard.get_keyboard())
time.sleep(1)
bot.send_message(config.group_id,
f"Клиент `{user_id}` поставил вам {rating}",
parse_mode='Markdown')
update_clients(["vk_id", user_id], ["rate", rating])
def forward_vk_to_tg(event, review=False, user_state='OPEN'):
""" Send client message to support with attachments and client tariff info """
time.sleep(1)
user = vk.users.get(user_id=event.user_id)
# Upper part of the message with emoji and name of the user
top = "\U0001F4E2 Отзыв\n" if review else f"\U0001F4AC {user[0]['first_name']} {user[0]['last_name']}\n"
# Bottom part of the message with id and social network name, so we can reply back
check = "\U00002705" if get_info("verified", "vk_id",
event.user_id) else ''
bottom = f"{str(event.user_id)} Vkontakte{check}"
attachments = vk.messages.getById(
message_ids=event.message_id)['items'][0]['attachments']
if attachments:
# Checker to avoid sending more than one caption
caption_sent = False
# Checker to make sure attachment successfully sent to support
attachment_sent = False
for att in get_attachments(event.message_id):
if att.get('filter') == 'photo':
# Send photo only with ID info caption, without message text
if caption_sent:
message = top + "\n" + bottom
bot.send_photo(config.group_id,
att.get('url'),
caption=message)
continue
# Make sure we get string type anyway
text = event.message or ""
message = top + text + "\n\n"
# Add client tariff info
if not info_soon_check(event.user_id, 'vk_id'):
message += client_info_msg("vk_id", event.user_id)
message += bottom
bot.send_photo(config.group_id,
att.get('url'),
caption=message)
attachment_sent = True
# Change this so we don't send the same caption with other photo
caption_sent = True
# Autoprocess payment using OCR
if user_state == 'PAY':
autopay(event.user_id,
'vk_id',
att.get('url'),
is_url=True)
# notify support that user attached unsupported filetype
if not attachment_sent:
text = event.message or ""
message = top + text + "\n_ОТ БОТА: клиент приложил в сообщение вконтакте файл, " \
"который нельзя отправить в телеграм_\n\n"
if not info_soon_check(event.user_id, 'vk_id'):
message += client_info_msg("vk_id", event.user_id)
message += bottom
bot.send_message(config.group_id, message, parse_mode='Markdown')
else:
message = top + event.message + "\n\n"
# Add client tariff info
if not info_soon_check(event.user_id, 'vk_id'):
message += "\n" + client_info_msg("vk_id", event.user_id)
message += bottom
bot.send_message(config.group_id, message)
def react(call):
""" Handles all callback buttons """
time.sleep(1)
buttons = types.InlineKeyboardMarkup()
user_info = db_find_value('tg_id', call.message.chat.id)
if call.data == "rub":
tariff_id = user_info['tariff']
msg = messages.rub_text
# If user has active tariff, send button allowing to extend his current tariff
# Temporarily off
if False and tariff_id in ['1', '2', '3', '22', '23']:
buttons.add(
types.InlineKeyboardButton(text="Продлить текущий тариф",
callback_data=f"Р-{tariff_id}"))
msg += f"\n\nВаш текущий тариф: {tariff_id}"
bot.send_message(call.message.chat.id,
msg,
parse_mode='Markdown',
reply_markup=buttons)
else:
bot.send_message(call.message.chat.id, msg, parse_mode='Markdown')
elif call.data == "yuan":
bot.send_message(call.message.chat.id,
messages.yuan_text,
parse_mode='Markdown')
elif call.data == "install":
bot.send_message(call.message.chat.id, messages.first_install)
elif call.data == "other":
bot.send_message(call.message.chat.id,
messages.support,
parse_mode='Markdown')
elif call.data == "market":
open_dialogue("tg_id", call.message.chat.id)
bot.send_message(
call.message.chat.id,
'Здравствуйте! Укажите, пожалуйста, продукт и вопросы по нему')
elif call.data == "urgent":
support(call.message, urgent=True)
elif call.data == "sup":
support(call.message)
# If user rated quality less than 5 and pushed feedback button, open dialogue for one message only
elif call.data == "get_better":
update_clients(["tg_id", call.message.chat.id],
["state", "ONE MESSAGE"],
["review_time", f"{int(time.time())}"])
bot.send_message(call.message.chat.id, messages.get_better)
elif call.data == "pay":
buttons.add(
types.InlineKeyboardButton(text="В рублях или в гривнах",
callback_data="rub"))
buttons.add(
types.InlineKeyboardButton(text="В юанях", callback_data="yuan"))
buttons.add(
types.InlineKeyboardButton(
text="\U00002753 Связаться с поддержкой", callback_data="sup"))
bot.send_message(call.message.chat.id,
messages.pay_type,
reply_markup=buttons)
elif call.data in ["1", "2", "3", "4", "5"]:
# User has already rated
if get_info("rate", "tg_id", call.message.chat.id) != "0":
bot.send_message(call.message.chat.id,
"Вы уже поставили оценку, спасибо!")
return
rating = call.data
# Ask user to make review if he gave the highest rate
if rating == "5":
buttons.add(
types.InlineKeyboardButton(text="\U0001F49B Оставить отзыв",
url=config.review_link))
bot.send_message(
call.message.chat.id,
"Если вам понравился наш сервис - оставьте отзыв, "
"и мы предоставим вам 10 дней бесплатного VPN!\n\n"
"_Когда оставите отзыв свяжитесь с нами для получения бонуса_",
reply_markup=buttons,
parse_mode='Markdown')
# Ask user to write feedback
else:
buttons.add(
types.InlineKeyboardButton(
text="\U0001F4A1 Оставить пожелание",
callback_data="get_better"))
bot.send_message(call.message.chat.id,
"Мы можем что-то улучшить в обслуживании?",
reply_markup=buttons)
bot.send_message(
config.group_id,
f"Клиент `{call.message.chat.id}` поставил вам {rating}",
parse_mode='Markdown')
update_clients(["tg_id", call.message.chat.id], ["rate", rating])
# User chose tariff he wants to buy, send him buttons to choose tariff duration in days (ascending order)
# Temporarily off
elif False and re.fullmatch(r'[РЮ]-[123]+', call.data):
currency, tariff_id = call.data.split('-')
tariffs_list = get_tariffs(['tariff', tariff_id],
['currency', currency])
for price, tariff_id, days, currency, desc in sorted(
tariffs_list, key=lambda x: int(x[2])):
# Telegram does not support prices lower than 60 rub.
if int(price) < 60:
continue
# Choose correct form of 'день' word
if days[-1] == '1':
day_word = 'день'
elif days[-1] in '234':
day_word = 'дня'
else:
day_word = 'дней'
buttons.add(
types.InlineKeyboardButton(
text=f"{days} {day_word}",
callback_data=f"{currency}-{tariff_id}-{days}"))
bot.send_message(
call.message.chat.id,
f"Выберите, на сколько дней вы хотите продлить тариф {tariff_id}",
reply_markup=buttons)
# User chose tariff duration in days, send him payment button
# Temporarily off
elif False and re.fullmatch(r'[РЮ]-[123]+-[0-9]+', call.data):
currency, tariff_id, days = call.data.split('-')
specific_tariff = get_tariffs(['tariff', tariff_id],
['currency', currency],
['days', days])[0]
price = int(specific_tariff[0])
prices = [
types.LabeledPrice(label=f'Тариф {tariff_id} на {days} дней',
amount=price * 100)
]
bot.send_invoice(call.message.chat.id,
title=f"Тариф {tariff_id}",
description='Plati',
provider_token=config.pay_token,
currency='rub',
prices=prices,
start_parameter='payment',
invoice_payload='HAPPY FRIDAYS COUPON')
elif message.text and message.text.lower().split()[0] == "/закрыть":
if len(message.text.lower().split()) != 2:
bot.send_message(
message.chat.id,
"Отправьте команду и айди через пробел, например:\n"
"/закрыть 1234567")
return
for id_type in ["tg_id", "vk_id", "fb_id"]:
close_dialogue(id_type,
message.text.lower().split()[1],
silent=True)
@bot.message_handler(func=lambda message: get_info(
"state", "tg_id", message.chat.id) in ["OPEN", "REMINDED", "PAY"],
content_types=[
'text', 'photo', 'video', 'voice', 'audio', 'sticker',
'document'
])
def forward_to_support(message):
""" Forward all clients messages to support group if dialogue is open
Also send to support info about client's tariff """
time.sleep(1)
user_info = db_find_value("tg_id", message.chat.id)
user_state = user_info['state']
# transfer client's message to support group
tg_to_tg(config.group_id, message)