def test_model(self):
"Test Services models"
status = TicketStatus(name='TestStatus')
status.save()
self.assertNotEquals(status.id, None)
queue = TicketQueue(name='TestQueue', default_ticket_status=status)
queue.save()
self.assertNotEquals(status.id, None)
ticket = Ticket(name='TestTicket', status=status, queue=queue)
ticket.save()
self.assertNotEquals(ticket.id, None)
ticket.delete()
queue.delete()
status.delete()
def setUp(self):
"Initial Setup"
if not self.prepared:
# Clean up first
Object.objects.all().delete()
User.objects.all().delete()
# Create objects
self.group, created = Group.objects.get_or_create(name='test')
duser, created = DjangoUser.objects.get_or_create(username=self.username)
duser.set_password(self.password)
duser.save()
self.user, created = User.objects.get_or_create(user=duser)
self.user.save()
perspective, created = Perspective.objects.get_or_create(name='default')
perspective.set_default_user()
perspective.save()
ModuleSetting.set('default_perspective', perspective.id)
self.contact_type = ContactType(name='test')
self.contact_type.set_default_user()
self.contact_type.save()
self.contact = Contact(name='test', contact_type=self.contact_type)
self.contact.set_default_user()
self.contact.save()
self.status = TicketStatus(name='TestStatus')
self.status.set_default_user()
self.status.save()
self.queue = TicketQueue(name='TestQueue', default_ticket_status=self.status)
self.queue.set_default_user()
self.queue.save()
self.ticket = Ticket(name='TestTicket', status=self.status, queue=self.queue)
self.ticket.set_default_user()
self.ticket.save()
self.agent = ServiceAgent(related_user=self.user, available_from=datetime.time(9),
available_to=datetime.time(17))
self.agent.set_default_user()
self.agent.save()
self.service = Service(name='test')
self.service.set_default_user()
self.service.save()
self.sla = ServiceLevelAgreement(name='test', service=self.service,
client=self.contact, provider=self.contact)
self.sla.set_default_user()
self.sla.save()
self.client = Client()
self.prepared = True
class ServicesViewsTest(TestCase):
"Services functional tests for views"
username = "******"
password = "******"
prepared = False
def setUp(self):
"Initial Setup"
if not self.prepared:
# Clean up first
Object.objects.all().delete()
User.objects.all().delete()
# Create objects
self.group, created = Group.objects.get_or_create(name='test')
duser, created = DjangoUser.objects.get_or_create(username=self.username)
duser.set_password(self.password)
duser.save()
self.user, created = User.objects.get_or_create(user=duser)
self.user.save()
perspective, created = Perspective.objects.get_or_create(name='default')
perspective.set_default_user()
perspective.save()
ModuleSetting.set('default_perspective', perspective.id)
self.contact_type = ContactType(name='test')
self.contact_type.set_default_user()
self.contact_type.save()
self.contact = Contact(name='test', contact_type=self.contact_type)
self.contact.set_default_user()
self.contact.save()
self.status = TicketStatus(name='TestStatus')
self.status.set_default_user()
self.status.save()
self.queue = TicketQueue(name='TestQueue', default_ticket_status=self.status)
self.queue.set_default_user()
self.queue.save()
self.ticket = Ticket(name='TestTicket', status=self.status, queue=self.queue)
self.ticket.set_default_user()
self.ticket.save()
self.agent = ServiceAgent(related_user=self.user, available_from=datetime.time(9),
available_to=datetime.time(17))
self.agent.set_default_user()
self.agent.save()
self.service = Service(name='test')
self.service.set_default_user()
self.service.save()
self.sla = ServiceLevelAgreement(name='test', service=self.service,
client=self.contact, provider=self.contact)
self.sla.set_default_user()
self.sla.save()
self.client = Client()
self.prepared = True
######################################
# Testing views when user is logged in
######################################
def test_index_login(self):
"Test index page with login at /services/"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services'))
self.assertEquals(response.status_code, 200)
def test_index_owned(self):
"Test index page with login at /services/owned"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_index_owned'))
self.assertEquals(response.status_code, 200)
def test_index_assigned(self):
"Test index page with login at /services/assigned"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_index_assigned'))
self.assertEquals(response.status_code, 200)
# Queues
def test_queue_add(self):
"Test page with login at /services/queue/add"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_queue_add'))
self.assertEquals(response.status_code, 200)
def test_queue_view(self):
"Test page with login at /services/queue/view/<queue_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_queue_view', args=[self.queue.id]))
self.assertEquals(response.status_code, 200)
def test_queue_edit(self):
"Test page with login at /services/queue/edit/<queue_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_queue_edit', args=[self.queue.id]))
self.assertEquals(response.status_code, 200)
def test_queue_delete(self):
"Test page with login at /services/queue/delete/<queue_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_queue_delete', args=[self.queue.id]))
self.assertEquals(response.status_code, 200)
# Statuses
def test_status_view(self):
"Test index page with login at /services/status/view/<status_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_status_view', args=[self.status.id]))
self.assertEquals(response.status_code, 200)
def test_status_edit(self):
"Test index page with login at /services/status/edit/<status_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_status_edit', args=[self.status.id]))
self.assertEquals(response.status_code, 200)
def test_status_delete(self):
"Test index page with login at /services/status/delete/<status_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_status_delete', args=[self.status.id]))
self.assertEquals(response.status_code, 200)
def test_status_add(self):
"Test index page with login at /services/status/add/"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_status_add'))
self.assertEquals(response.status_code, 200)
# Tickets
def test_ticket_add(self):
"Test page with login at /services/ticket/add"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_ticket_add'))
self.assertEquals(response.status_code, 200)
def test_ticket_add_by_queue(self):
"Test page with login at /services/ticket/add/queue/(?P<queue_id>\d+)"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_ticket_add_by_queue', args=[self.queue.id]))
self.assertEquals(response.status_code, 200)
def test_ticket_view(self):
"Test page with login at /services/ticket/view/<ticket_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_ticket_view', args=[self.ticket.id]))
self.assertEquals(response.status_code, 200)
def test_ticket_edit(self):
"Test page with login at /services/ticket/edit/<ticket_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_ticket_edit', args=[self.ticket.id]))
self.assertEquals(response.status_code, 200)
def test_ticket_delete(self):
"Test page with login at /services/ticket/delete/<ticket_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_ticket_delete', args=[self.ticket.id]))
self.assertEquals(response.status_code, 200)
def test_ticket_set_status(self):
"Test page with login at /services/ticket/set/(?P<ticket_id>\d+)/status/(?P<status_id>\d+)"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_ticket_set_status', args=[self.ticket.id, self.status.id]))
self.assertEquals(response.status_code, 200)
# Settings
def test_settings_view(self):
"Test page with login at /services/settings/view"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_settings_view'))
self.assertEquals(response.status_code, 200)
def test_settings_edit(self):
"Test page with login at /services/settings/edit"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_settings_view'))
self.assertEquals(response.status_code, 200)
# Catalogue
def test_service_catalogue(self):
"Test page with login at /services/catalogue"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_service_catalogue'))
self.assertEquals(response.status_code, 200)
# Services
def test_service_view(self):
"Test page with login at /services/service/view/<service_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_service_view', args=[self.service.id]))
self.assertEquals(response.status_code, 200)
def test_service_edit(self):
"Test page with login at /services/service/edit/<service_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_service_edit', args=[self.service.id]))
self.assertEquals(response.status_code, 200)
def test_service_delete(self):
"Test page with login at /services/service/delete/<service_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_service_delete', args=[self.service.id]))
self.assertEquals(response.status_code, 200)
def test_service_add(self):
"Test page with login at /services/service/add"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_service_add'))
self.assertEquals(response.status_code, 200)
# SLAs
def test_sla_index(self):
"Test page with login at /services/sla"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_sla_index'))
self.assertEquals(response.status_code, 200)
def test_sla_view(self):
"Test page with login at /services/sla/view/<sla_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_sla_view', args=[self.sla.id]))
self.assertEquals(response.status_code, 200)
def test_sla_edit(self):
"Test page with login at /services/sla/edit/<sla_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_sla_edit', args=[self.sla.id]))
self.assertEquals(response.status_code, 200)
def test_sla_delete(self):
"Test page with login at /services/sla/delete/<sla_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_sla_delete', args=[self.sla.id]))
self.assertEquals(response.status_code, 200)
def test_sla_add(self):
"Test page with login at /services/sla/add"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_sla_index'))
self.assertEquals(response.status_code, 200)
# Agents
def test_agent_index(self):
"Test page with login at /services/agent"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_agent_index'))
self.assertEquals(response.status_code, 200)
def test_agent_view(self):
"Test page with login at /services/agent/view/<agent_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_agent_view', args=[self.agent.id]))
self.assertEquals(response.status_code, 200)
def test_agent_edit(self):
"Test page with login at /services/agent/edit/<agent_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_agent_edit', args=[self.agent.id]))
self.assertEquals(response.status_code, 200)
def test_agent_delete(self):
"Test page with login at /services/agent/delete/<agent_id>"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_agent_delete', args=[self.agent.id]))
self.assertEquals(response.status_code, 200)
def test_agent_add(self):
"Test page with login at /services/agent/add"
response = self.client.post('/accounts/login',
{'username': self.username, 'password': self.password })
self.assertRedirects(response, '/')
response = self.client.get(reverse('services_agent_add'))
self.assertEquals(response.status_code, 200)
######################################
# Testing views when user is not logged in
######################################
def test_index(self):
"Test index page at /services/"
response = self.client.get(reverse('services'))
# Redirects as unauthenticated
self.assertRedirects(response, reverse('user_login'))
def test_index_owned_out(self):
"Testing /services/owned"
response = self.client.get(reverse('services_index_owned'))
self.assertRedirects(response, reverse('user_login'))
def test_index_assigned_out(self):
"Testing /services/assigned"
response = self.client.get(reverse('services_index_assigned'))
self.assertRedirects(response, reverse('user_login'))
# Queues
def test_queue_add_out(self):
"Testing /services/queue/add"
response = self.client.get(reverse('services_queue_add'))
self.assertRedirects(response, reverse('user_login'))
def test_queue_view_out(self):
"Testing /services/queue/view/<queue_id>"
response = self.client.get(reverse('services_queue_view', args=[self.queue.id]))
self.assertRedirects(response, reverse('user_login'))
def test_queue_edit_out(self):
"Testing /services/queue/edit/<queue_id>"
response = self.client.get(reverse('services_queue_edit', args=[self.queue.id]))
self.assertRedirects(response, reverse('user_login'))
def test_queue_delete_out(self):
"Testing /services/queue/delete/<queue_id>"
response = self.client.get(reverse('services_queue_delete', args=[self.queue.id]))
self.assertRedirects(response, reverse('user_login'))
# Statuses
def test_status_view_out(self):
"Testing /services/status/view/<status_id>"
response = self.client.get(reverse('services_status_view', args=[self.status.id]))
self.assertRedirects(response, reverse('user_login'))
def test_status_edit_out(self):
"Testing /services/status/edit/<status_id>"
response = self.client.get(reverse('services_status_edit', args=[self.status.id]))
self.assertRedirects(response, reverse('user_login'))
def test_status_delete_out(self):
"Testing /services/status/delete/<status_id>"
response = self.client.get(reverse('services_status_delete', args=[self.status.id]))
self.assertRedirects(response, reverse('user_login'))
def test_status_add_out(self):
"Testing /services/status/add/"
response = self.client.get(reverse('services_status_add'))
self.assertRedirects(response, reverse('user_login'))
# Tickets
def test_ticket_add_out(self):
"Testing /services/ticket/add"
response = self.client.get(reverse('services_ticket_add'))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_add_by_queue_out(self):
"Testing /services/ticket/add/queue/(?P<queue_id>\d+)"
response = self.client.get(reverse('services_ticket_add_by_queue', args=[self.queue.id]))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_view_out(self):
"Testing /services/ticket/view/<ticket_id>"
response = self.client.get(reverse('services_ticket_view', args=[self.ticket.id]))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_edit_out(self):
"Testing /services/ticket/edit/<ticket_id>"
response = self.client.get(reverse('services_ticket_edit', args=[self.ticket.id]))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_delete_out(self):
"Testing /services/ticket/delete/<ticket_id>"
response = self.client.get(reverse('services_ticket_delete', args=[self.ticket.id]))
self.assertRedirects(response, reverse('user_login'))
def test_ticket_set_status_out(self):
"Testing /services/ticket/set/(?P<ticket_id>\d+)/status/(?P<status_id>\d+)"
response = self.client.get(reverse('services_ticket_set_status', args=[self.ticket.id, self.status.id]))
self.assertRedirects(response, reverse('user_login'))
# Settings
def test_settings_view_out(self):
"Testing /services/settings/view"
response = self.client.get(reverse('services_settings_view'))
self.assertRedirects(response, reverse('user_login'))
def test_settings_edit_out(self):
"Testing /services/settings/edit"
response = self.client.get(reverse('services_settings_view'))
self.assertRedirects(response, reverse('user_login'))
# Catalogue
def test_service_catalogue_out(self):
"Testing /services/catalogue"
response = self.client.get(reverse('services_service_catalogue'))
self.assertRedirects(response, reverse('user_login'))
# Services
def test_service_view_out(self):
"Testing /services/service/view/<service_id>"
response = self.client.get(reverse('services_service_view', args=[self.service.id]))
self.assertRedirects(response, reverse('user_login'))
def test_service_edit_out(self):
"Testing /services/service/edit/<service_id>"
response = self.client.get(reverse('services_service_edit', args=[self.service.id]))
self.assertRedirects(response, reverse('user_login'))
def test_service_delete_out(self):
"Testing /services/service/delete/<service_id>"
response = self.client.get(reverse('services_service_delete', args=[self.service.id]))
self.assertRedirects(response, reverse('user_login'))
def test_service_add_out(self):
"Testing /services/service/add"
response = self.client.get(reverse('services_service_add'))
self.assertRedirects(response, reverse('user_login'))
# SLAs
def test_sla_index_out(self):
"Testing /services/sla"
response = self.client.get(reverse('services_sla_index'))
self.assertRedirects(response, reverse('user_login'))
def test_sla_view_out(self):
"Testing /services/sla/view/<sla_id>"
response = self.client.get(reverse('services_sla_view', args=[self.sla.id]))
self.assertRedirects(response, reverse('user_login'))
def test_sla_edit_out(self):
"Testing /services/sla/edit/<sla_id>"
response = self.client.get(reverse('services_sla_edit', args=[self.sla.id]))
self.assertRedirects(response, reverse('user_login'))
def test_sla_delete_out(self):
"Testing /services/sla/delete/<sla_id>"
response = self.client.get(reverse('services_sla_delete', args=[self.sla.id]))
self.assertRedirects(response, reverse('user_login'))
def test_sla_add_out(self):
"Testing /services/sla/add"
response = self.client.get(reverse('services_sla_index'))
self.assertRedirects(response, reverse('user_login'))
# Agents
def test_agent_index_out(self):
"Testing /services/agent"
response = self.client.get(reverse('services_agent_index'))
self.assertRedirects(response, reverse('user_login'))
def test_agent_view_out(self):
"Testing /services/agent/view/<agent_id>"
response = self.client.get(reverse('services_agent_view', args=[self.agent.id]))
self.assertRedirects(response, reverse('user_login'))
def test_agent_edit_out(self):
"Testing /services/agent/edit/<agent_id>"
response = self.client.get(reverse('services_agent_edit', args=[self.agent.id]))
self.assertRedirects(response, reverse('user_login'))
def test_agent_delete_out(self):
"Test page with login at /services/agent/delete/<agent_id>"
response = self.client.get(reverse('services_agent_delete', args=[self.agent.id]))
self.assertRedirects(response, reverse('user_login'))
def test_agent_add_out(self):
"Test page with login at /services/agent/add"
response = self.client.get(reverse('services_agent_add'))
self.assertRedirects(response, reverse('user_login'))
def create_instance(self, request, *args, **kwargs):
ticket = Ticket(creator=request.user.get_profile())
if not request.agent:
if request.queue:
ticket.queue = request.queue
if request.queue.default_ticket_status:
ticket.status = request.queue.default_ticket_status
else:
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(pk=long(conf.value))
except:
if 'statuses' in request.context:
try:
ticket.status = request.context['statuses'][0]
except:
pass
ticket.priority = request.queue.default_ticket_priority
ticket.service = request.queue.default_service
else:
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(pk=long(conf.value))
except:
if 'statuses' in request.context:
try:
ticket.status = request.context['statuses'][0]
except:
pass
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_queue')[0]
ticket.queue = TicketQueue.objects.get(pk=long(conf.value))
except:
if 'queues' in request.context:
try:
ticket.queue = request.context['queues'][0]
except:
pass
try:
ticket.caller = request.user.get_profile().get_contact()
except:
pass
return ticket
def settings_view(request, response_format='html'):
"Settings"
if not request.user.get_profile().is_admin('maker.services'):
return user_denied(request,
message="You don't have administrator access to the Service Support module")
# default ticket status
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_status')[0]
default_ticket_status = TicketStatus.objects.get(pk=long(conf.value))
except Exception:
default_ticket_status = None
# default queue
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_queue')[0]
default_ticket_queue = TicketQueue.objects.get(pk=long(conf.value))
except Exception:
default_ticket_queue = None
# notify ticket caller by email
try:
conf = ModuleSetting.get_for_module('maker.services', 'send_email_to_caller')[0]
send_email_to_caller = conf.value
except Exception:
send_email_to_caller = settings.HARDTREE_SEND_EMAIL_TO_CALLER
# notification template
send_email_example = ''
try:
conf = ModuleSetting.get_for_module('maker.services', 'send_email_template')[0]
send_email_template = conf.value
except Exception:
send_email_template = None
queues = TicketQueue.objects.filter(trash=False, parent__isnull=True)
statuses = TicketStatus.objects.filter(trash=False)
if send_email_to_caller:
# Render example e-mail
try:
ticket = Object.filter_by_request(request, Ticket.objects.filter(status__hidden=False, caller__isnull=False))[0]
except IndexError:
ticket = Ticket(reference='REF123', name='New request')
if not ticket.caller:
try:
caller = Object.filter_by_request(request, Contact.objects)[0]
except IndexError:
caller = Contact(name='John Smith')
ticket.caller = caller
try:
ticket.status
except:
ticket.status = None
if not ticket.status:
try:
ticket.status = statuses[0]
except IndexError:
ticket.status = TicketStatus(name='Open')
if send_email_template:
try:
send_email_example = render_string_template(send_email_template, {'ticket': ticket})
except:
send_email_example = render_to_string('services/emails/notify_caller', {'ticket': ticket}, response_format='html')
else:
send_email_example = render_to_string('services/emails/notify_caller', {'ticket': ticket}, response_format='html')
context = _get_default_context(request)
context.update({'settings_queues': queues,
'settings_statuses': statuses,
'default_ticket_status': default_ticket_status,
'default_ticket_queue': default_ticket_queue,
'send_email_to_caller': send_email_to_caller,
'send_email_example': send_email_example})
return render_to_response('services/settings_view', context,
context_instance=RequestContext(request), response_format=response_format)
def ticket_add(request, queue_id=None, response_format='html'):
"Ticket add"
context = _get_default_context(request)
agent = context['agent']
profile = request.user.get_profile()
queue = None
if queue_id:
queue = get_object_or_404(TicketQueue, pk=queue_id)
if not profile.has_permission(queue, mode='x'):
queue = None
if request.POST:
if not 'cancel' in request.POST:
ticket = Ticket(creator=profile)
if not agent:
if queue:
ticket.queue = queue
if queue.default_ticket_status:
ticket.status = queue.default_ticket_status
else:
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(pk=long(conf.value))
except:
if 'statuses' in context:
try:
ticket.status = context['statuses'][0]
except:
pass
ticket.priority = queue.default_ticket_priority
ticket.service = queue.default_service
else:
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_status')[0]
ticket.status = TicketStatus.objects.get(pk=long(conf.value))
except:
if 'statuses' in context:
try:
ticket.status = context['statuses'][0]
except:
pass
try:
conf = ModuleSetting.get_for_module('maker.services', 'default_ticket_queue')[0]
ticket.queue = TicketQueue.objects.get(pk=long(conf.value))
except:
if 'queues' in context:
try:
ticket.queue = context['queues'][0]
except:
pass
try:
ticket.caller = profile.get_contact()
except:
pass
form = TicketForm(profile, queue, agent, request.POST, instance=ticket)
if form.is_valid():
ticket = form.save()
ticket.set_user_from_request(request)
return HttpResponseRedirect(reverse('services_ticket_view', args=[ticket.id]))
else:
return HttpResponseRedirect(reverse('services'))
else:
form = TicketForm(request.user.get_profile(), queue, agent)
context.update({'form': form, 'queue': queue})
return render_to_response('services/ticket_add', context,
context_instance=RequestContext(request), response_format=response_format)
def setUp(self):
"Initial Setup"
if not self.prepared:
# Clean up first
Object.objects.all().delete()
User.objects.all().delete()
# Create objects
try:
self.group = Group.objects.get(name="test")
except Group.DoesNotExist:
Group.objects.all().delete()
self.group = Group(name="test")
self.group.save()
try:
self.user = DjangoUser.objects.get(username=self.username)
self.user.set_password(self.password)
try:
self.profile = self.user.get_profile()
except Exception:
User.objects.all().delete()
self.user = DjangoUser(username=self.username, password="")
self.user.set_password(self.password)
self.user.save()
except DjangoUser.DoesNotExist:
User.objects.all().delete()
self.user = DjangoUser(username=self.username, password="")
self.user.set_password(self.password)
self.user.save()
try:
perspective = Perspective.objects.get(name="default")
except Perspective.DoesNotExist:
Perspective.objects.all().delete()
perspective = Perspective(name="default")
perspective.set_user(self.user.get_profile())
perspective.save()
ModuleSetting.set("default_perspective", perspective.id)
self.contact_type = ContactType(name="test")
self.contact_type.set_default_user()
self.contact_type.save()
self.contact = Contact(name="test", contact_type=self.contact_type)
self.contact.set_default_user()
self.contact.save()
self.status = TicketStatus(name="TestStatus")
self.status.set_default_user()
self.status.save()
self.queue = TicketQueue(name="TestQueue", default_ticket_status=self.status)
self.queue.set_default_user()
self.queue.save()
self.ticket = Ticket(name="TestTicket", status=self.status, queue=self.queue)
self.ticket.set_default_user()
self.ticket.save()
self.agent = ServiceAgent(
related_user=self.user.get_profile(), available_from=datetime.time(9), available_to=datetime.time(17)
)
self.agent.set_default_user()
self.agent.save()
self.service = Service(name="test")
self.service.set_default_user()
self.service.save()
self.sla = ServiceLevelAgreement(
name="test", service=self.service, client=self.contact, provider=self.contact
)
self.sla.set_default_user()
self.sla.save()
self.client = Client()
self.prepared = True
class ServicesViewsTest(TestCase):
"Services functional tests for api"
username = "******"
password = "******"
prepared = False
authentication_headers = {
"CONTENT_TYPE": "application/json",
"HTTP_AUTHORIZATION": "Basic YXBpX3Rlc3Q6YXBpX3Bhc3N3b3Jk",
}
content_type = "application/json"
prepared = False
def setUp(self):
"Initial Setup"
if not self.prepared:
# Clean up first
Object.objects.all().delete()
User.objects.all().delete()
# Create objects
try:
self.group = Group.objects.get(name="test")
except Group.DoesNotExist:
Group.objects.all().delete()
self.group = Group(name="test")
self.group.save()
try:
self.user = DjangoUser.objects.get(username=self.username)
self.user.set_password(self.password)
try:
self.profile = self.user.get_profile()
except Exception:
User.objects.all().delete()
self.user = DjangoUser(username=self.username, password="")
self.user.set_password(self.password)
self.user.save()
except DjangoUser.DoesNotExist:
User.objects.all().delete()
self.user = DjangoUser(username=self.username, password="")
self.user.set_password(self.password)
self.user.save()
try:
perspective = Perspective.objects.get(name="default")
except Perspective.DoesNotExist:
Perspective.objects.all().delete()
perspective = Perspective(name="default")
perspective.set_user(self.user.get_profile())
perspective.save()
ModuleSetting.set("default_perspective", perspective.id)
self.contact_type = ContactType(name="test")
self.contact_type.set_default_user()
self.contact_type.save()
self.contact = Contact(name="test", contact_type=self.contact_type)
self.contact.set_default_user()
self.contact.save()
self.status = TicketStatus(name="TestStatus")
self.status.set_default_user()
self.status.save()
self.queue = TicketQueue(name="TestQueue", default_ticket_status=self.status)
self.queue.set_default_user()
self.queue.save()
self.ticket = Ticket(name="TestTicket", status=self.status, queue=self.queue)
self.ticket.set_default_user()
self.ticket.save()
self.agent = ServiceAgent(
related_user=self.user.get_profile(), available_from=datetime.time(9), available_to=datetime.time(17)
)
self.agent.set_default_user()
self.agent.save()
self.service = Service(name="test")
self.service.set_default_user()
self.service.save()
self.sla = ServiceLevelAgreement(
name="test", service=self.service, client=self.contact, provider=self.contact
)
self.sla.set_default_user()
self.sla.save()
self.client = Client()
self.prepared = True
def test_unauthenticated_access(self):
"Test index page at /api/services/services"
response = self.client.get("/api/services/services")
# Redirects as unauthenticated
self.assertEquals(response.status_code, 401)
def test_get_ticket_statuses_list(self):
""" Test index page api/services/status """
response = self.client.get(path=reverse("api_services_status"), **self.authentication_headers)
self.assertEquals(response.status_code, 200)
def test_get_status(self):
response = self.client.get(
path=reverse("api_services_status", kwargs={"object_ptr": self.status.id}), **self.authentication_headers
)
self.assertEquals(response.status_code, 200)
def test_update_status(self):
updates = {"name": "Api update", "details": "<p>api details</p>"}
response = self.client.put(
path=reverse("api_services_status", kwargs={"object_ptr": self.status.id}),
content_type=self.content_type,
data=json.dumps(updates),
**self.authentication_headers
)
self.assertEquals(response.status_code, 200)
def test_get_services_list(self):
""" Test index page api/services """
response = self.client.get(path=reverse("api_services"), **self.authentication_headers)
self.assertEquals(response.status_code, 200)
def test_get_service(self):
response = self.client.get(
path=reverse("api_services", kwargs={"object_ptr": self.service.id}), **self.authentication_headers
)
self.assertEquals(response.status_code, 200)
def test_update_service(self):
updates = {"name": "Api update", "details": "<p>api details</p>"}
response = self.client.put(
path=reverse("api_services", kwargs={"object_ptr": self.service.id}),
content_type=self.content_type,
data=json.dumps(updates),
**self.authentication_headers
)
self.assertEquals(response.status_code, 200)
def test_get_sla_list(self):
""" Test index page api/services/sla """
response = self.client.get(path=reverse("api_services_sla"), **self.authentication_headers)
self.assertEquals(response.status_code, 200)
def test_get_sla(self):
response = self.client.get(
path=reverse("api_services_sla", kwargs={"object_ptr": self.sla.id}), **self.authentication_headers
)
self.assertEquals(response.status_code, 200)
def test_update_sla(self):
updates = {"name": "Api update", "service": self.service.id, "provider": self.contact.id}
response = self.client.put(
path=reverse("api_services_sla", kwargs={"object_ptr": self.sla.id}),
content_type=self.content_type,
data=json.dumps(updates),
**self.authentication_headers
)
print "content:"
print response.content
self.assertEquals(response.status_code, 200)
def test_get_agents_list(self):
""" Test index page api/services/agents """
response = self.client.get(path=reverse("api_services_agents"), **self.authentication_headers)
self.assertEquals(response.status_code, 200)
def test_get_agent(self):
response = self.client.get(
path=reverse("api_services_agents", kwargs={"object_ptr": self.agent.id}), **self.authentication_headers
)
self.assertEquals(response.status_code, 200)
def test_update_sla(self):
updates = {"activate": True, "related_user": User.objects.all()[0].id}
response = self.client.put(
path=reverse("api_services_agents", kwargs={"object_ptr": self.agent.id}),
content_type=self.content_type,
data=json.dumps(updates),
**self.authentication_headers
)
self.assertEquals(response.status_code, 200)
def test_get_queues_list(self):
""" Test index page api/services/queues """
response = self.client.get(path=reverse("api_services_queues"), **self.authentication_headers)
self.assertEquals(response.status_code, 200)
def test_get_queue(self):
response = self.client.get(
path=reverse("api_services_queues", kwargs={"object_ptr": self.queue.id}), **self.authentication_headers
)
self.assertEquals(response.status_code, 200)
def test_update_queue(self):
updates = {
"name": "Api test",
"default_ticket_priority": 5,
"ticket_code": "api",
"waiting_time": 300,
"default_ticket_status": self.status.id,
}
response = self.client.put(
path=reverse("api_services_queues", kwargs={"object_ptr": self.queue.id}),
content_type=self.content_type,
data=json.dumps(updates),
**self.authentication_headers
)
self.assertEquals(response.status_code, 200)
def test_get_records(self):
""" Test index page api/services/ticket/records/{ticket number} """
response = self.client.get(
path=reverse("api_services_ticket_records", kwargs={"ticket_id": self.ticket.id}),
**self.authentication_headers
)
self.assertEquals(response.status_code, 200)
def test_create_record(self):
new_record = {"body": "api test message", "notify": False}
response = self.client.post(
path=reverse("api_services_ticket_records", kwargs={"ticket_id": self.ticket.id}),
data=json.dumps(new_record),
content_type=self.content_type,
**self.authentication_headers
)
self.assertEquals(response.status_code, 200)
data = json.loads(response.content)
self.assertEquals(new_record["body"], data["body"])
def test_get_tasks_list(self):
""" Test index page api/services/tasks """
response = self.client.get(path=reverse("api_services_tickets"), **self.authentication_headers)
self.assertEquals(response.status_code, 200)
def test_get_ticket(self):
response = self.client.get(
path=reverse("api_services_tickets", kwargs={"object_ptr": self.ticket.id}), **self.authentication_headers
)
self.assertEquals(response.status_code, 200)
def test_update_ticket(self):
updates = {"name": "Api updates", "status": self.status.id, "priority": 3, "urgency": 5}
response = self.client.put(
path=reverse("api_services_tickets", kwargs={"object_ptr": self.ticket.id}),
content_type=self.content_type,
data=json.dumps(updates),
**self.authentication_headers
)
self.assertEquals(response.status_code, 200)
def test_create_ticket(self):
new_ticket = {"name": "Api creates", "status": self.status.id, "priority": 3, "urgency": 5}
response = self.client.post(
path=reverse("api_services_tickets") + "?" + urllib.urlencode({"queue_id": self.queue.id}),
content_type=self.content_type,
data=json.dumps(new_ticket),
**self.authentication_headers
)
self.assertEquals(response.status_code, 200)
data = json.loads(response.content)
self.assertEquals(new_ticket["name"], data["name"])
self.assertEquals(new_ticket["urgency"], data["urgency"])
self.assertEquals(new_ticket["priority"], data["priority"])
self.assertEquals(new_ticket["status"], data["status"]["id"])