def post(self):
try:
id = self.request.GET['ticket_id']
except KeyError:
id = None
if not id:
self.redirect("/error?msg=missing id for modification")
return
user = users.get_current_user()
usr_info = usr_mgt.retrieve(user)
if user and usr_info:
# Get ticket by key
try:
ticket = ndb.Key(urlsafe=id).get()
except KeyError:
self.redirect("/error?msg=key " + id + " does not exist")
return
ticket.title = self.request.get("title", "").strip()
ticket.desc = self.request.get("desc", "").strip()
ticket.client_email = self.request.get("client_email", "").strip()
ticket.classroom = self.request.get("classroom", "").strip()
ticket.progress = Ticket.Progress.value_from_str(
self.request.get("progress"))
ticket.status = Ticket.Status.value_from_str(
self.request.get("status"))
ticket.priority = Ticket.Priority.value_from_str(
self.request.get("priority"))
ticket.type = Ticket.Type.value_from_str(self.request.get("type"))
if (not ticket.client_email and usr_info.is_client()):
ticket.client_email = usr_info.email
# Chk
if len(ticket.title) < 1:
self.redirect("/error?msg=Aborted modification: missing title")
return
if len(ticket.desc) < 1:
self.redirect("/error?msg=Aborted modification: missing desc")
return
# Report
tickets.send_email_for(ticket, "modified",
" modified by: " + unicode(usr_info))
# Save
ticket.born = True
tickets.update(ticket)
self.redirect("/info?url=/manage_tickets&msg=Ticket modified: " +
ticket.title.encode("ascii", "replace"))
else:
self.redirect("/")
def post(self, ticket_id):
# Get current user information
user, user_info = Globals.get_user_info()
# Check if user is logged, if not redirect to home
if not user or not user_info:
webapp2.add_flash("not_logged_user")
return self.redirect("/")
# Get ticket by id
ticket = ndb.Key(urlsafe=ticket_id).get()
# If ticket doesn't exist go to tickets index showing the error
if not ticket:
webapp2.add_flash("missing_ticket_title")
return self.redirect("/tickets")
# Set all parameters from the request to ticket
ticket.title = self.request.get("title", "").strip()
ticket.desc = self.request.get("desc", "").strip()
ticket.client_email = self.request.get("client_email", "").strip()
ticket.classroom = self.request.get("classroom", "").strip()
ticket.progress = Ticket.Progress.value_from_str(
self.request.get("progress"))
ticket.status = Ticket.Status.value_from_str(
self.request.get("status"))
ticket.priority = Ticket.Priority.value_from_str(
self.request.get("priority"))
ticket.type = Ticket.Type.value_from_str(self.request.get("type"))
# If ticket title is missing return to modify view showing the error
if len(ticket.title) < 1:
webapp2.add_flash("missing_ticket_title")
return self.redirect("/tickets/modify/" + ticket_id)
# If ticket description is missing return to modify view showing the error
if len(ticket.desc) < 1:
webapp2.add_flash("missing_ticket_description")
return self.redirect("/tickets/modify/" + ticket_id)
# Send email report to broadcast email
# tickets.send_email_for(ticket, "modified", " modified by: " + str(user_info))
# Save ticket
tickets.update(ticket)
# Set successful message and redirect to tickets list
webapp2.add_flash("ticket_modified_successfully")
return self.redirect("/tickets")
def get(self):
user = users.get_current_user()
usr_info = usr_mgt.retrieve(user)
if user and usr_info:
key = tickets.update(tickets.create(usr_info))
self.redirect("/tickets/modify?ticket_id=" + key.urlsafe())
else:
self.redirect("/")
return
def post(self):
try:
id = self.request.GET['ticket_id']
except:
id = None
if not id:
self.redirect("/error?msg=missing id for modification")
return
user = users.get_current_user()
usr_info = usr_mgt.retrieve(user)
if user and usr_info:
# Get ticket by key
try:
ticket = ndb.Key(urlsafe=id).get()
except:
self.redirect("/error?msg=key #" + id + " does not exist")
return
if (usr_info.email != ticket.owner_email and usr_info.is_client()):
self.redirect("/error?msg=User " + user.email +
" not allowed to check tickets")
return
new_comment = self.request.get("comment", "").strip()
if len(new_comment) >= ChkTicket.MinCommentLength:
ticket.client_email = self.request.get("client_email",
"").strip()
ticket.classroom = self.request.get("classroom", "").strip()
ticket.progress = Ticket.Progress.value_from_str(
self.request.get("progress"))
ticket.status = Ticket.Status.value_from_str(
self.request.get("status"))
ticket.comments.append(
tickets.Comment(author=usr_info.email, text=new_comment))
# Assure the ticket's progress is Fixed when appropriate
if (ticket.status == Ticket.Status.Closed
and (ticket.progress == Ticket.Progress.New
or ticket.progress == Ticket.Progress.Tracked
or ticket.progress == Ticket.Progress.Stalled)):
ticket.progress = Ticket.Progress.Fixed
# Save
tickets.update(ticket)
self.redirect(
"/info?url=/manage_tickets&msg=Ticket checked: " +
ticket.Status.values[ticket.status] + " " +
ticket.Progress.values[ticket.progress] + " " +
ticket.title.encode("ascii", "replace"))
# Report
tickets.send_email_chk_for(
ticket, "checked",
usr_info.email + " says:\n" + new_comment)
else:
self.redirect("/error?msg=Comment should be at least of " +
unicode(ChkTicket.MinCommentLength) + " chars.")
else:
self.redirect("/")
def post(self):
user = users.get_current_user()
usr_info = usr_mgt.retrieve(user)
if user and usr_info:
# Retrieve values
cartridge_model = self.request.get("cartridge_model", "").strip()
printer_maker = self.request.get("printer_maker", "").strip()
printer_model = self.request.get("printer_model", "").strip()
str_num_units = self.request.get("number_of_units", "").strip()
num_units = 1
# Chk
if len(cartridge_model) < 3:
self.redirect(
"/error?msg=Aborted modification: missing cartridge model")
return
if len(printer_maker) < 2:
self.redirect(
"/error?msg=Aborted modification: missing printer maker")
return
if len(printer_model) < 5:
self.redirect(
"/error?msg=Aborted modification: missing printer model")
return
try:
num_units = int(str_num_units)
except ValueError:
logs.error("Invalid number of units: " + str_num_units)
if (num_units < 1 or num_units > 10):
logs.error("Invalid number of units (1 < units < 10): " +
str_num_units)
# Create ticket
ticket = tickets.create(usr_info)
ticket.progress = Ticket.Progress.Tracked
ticket.status = Ticket.Status.Open
ticket.priority = Ticket.Priority.Low
ticket.type = Ticket.Type.Supplies
ticket.title = "Supplies: toner"
ticket.desc = "Ink cartridge requested for: "\
+ printer_maker + " " + printer_model + '\n'\
+ "Cartridge #" + cartridge_model + "\n"\
+ str(num_units) + " units"
ticket.client_email = ""
ticket.classroom = ""
# Report
tickets.send_email_for(ticket, "Ink cartridge request",
" by " + str(usr_info))
# Save
tickets.update(ticket)
self.redirect(
"/info?url=/manage_tickets&msg=Ink cartridge requested: " +
ticket.title.replace('#', '').encode("ascii", "replace"))
else:
self.redirect("/")