def resolvepending(request, cid):
a = get_object_or_404(User, username=request.user.username)
y = ExtraInfo.objects.all().filter(user=a).first()
thiscomplaint = StudentComplain.objects.get(id=cid)
if request.method == 'POST':
newstatus = request.POST.get('yesorno', '')
intstatus = 0
if newstatus == 'Yes':
intstatus = 2
else:
intstatus = 3
StudentComplain.objects.filter(id=cid).\
update(status=intstatus)
complainer_details = StudentComplain.objects.get(id=cid)
complaint_system_notif(request.user,
complainer_details.complainer.user,
'comp_resolved_alert')
return HttpResponseRedirect("/complaint/caretaker/")
else:
# complainer_details = StudentComplain.objects.get(id=cid)
# complaint_system_notif(request.user, complainer_details.complainer.user ,'comp_resolved_alert')
return render(request, "complaintModule/resolve_pending.html", {
"a": a,
"thiscomplaint": thiscomplaint
})
def user(request):
"""
The function is used to register a complaint
@param:
request - trivial.
@variables:
issue - The issue object.
supported - True if the user's intention is to support the issue.
support_count - Total supporters of the above issue.
context - Holds data needed to make necessary changes in the template.
"""
a = get_object_or_404(User, username=request.user.username)
y = ExtraInfo.objects.all().filter(user=a).first()
num = 1
comp_id = y.id
if request.method == 'POST':
comp_type = request.POST.get('complaint_type', '')
location = request.POST.get('Location', '')
specific_location = request.POST.get('specific_location', '')
comp_file = request.FILES.get('myfile')
print("ooooeee")
print("Attachment : ",comp_file)
details = request.POST.get('details', '')
status = 0
# finish time is according to complaint type
complaint_finish = datetime.now() + timedelta(days=2)
if comp_type == 'Electricity':
complaint_finish = datetime.now() + timedelta(days=2)
elif comp_type == 'carpenter':
complaint_finish = datetime.now() + timedelta(days=2)
elif comp_type == 'plumber':
complaint_finish = datetime.now() + timedelta(days=2)
elif comp_type == 'garbage':
complaint_finish = datetime.now() + timedelta(days=1)
elif comp_type == 'dustbin':
complaint_finish = datetime.now() + timedelta(days=1)
elif comp_type == 'internet':
complaint_finish = datetime.now() + timedelta(days=4)
elif comp_type == 'other':
complaint_finish = datetime.now() + timedelta(days=3)
y = ExtraInfo.objects.get(id=comp_id)
#check if location given
print(location)
if location!="":
print("huaaaaa")
# x = StudentComplain(complainer=y,
# complaint_type=comp_type,
# location=location,
# specific_location=specific_location,
# details=details,
# status=status,
# complaint_finish=complaint_finish,
# upload_complaint=comp_file)
# x.save()
obj1, created = StudentComplain.objects.get_or_create(complainer=y,
complaint_type=comp_type,
location=location,
specific_location=specific_location,
details=details,
status=status,
complaint_finish=complaint_finish,
upload_complaint=comp_file)
print(obj1)
print(created)
historytemp = StudentComplain.objects.filter(complainer=y).order_by('-id')
history = []
j = 1
k = 1
for i in historytemp:
history.append(i)
# if j%2 != 0:
# history.append(i)
# j = j+1
for h in history:
h.serial_no = k
k = k+1
# if location == "hall1":
# dsgn = "hall1caretaker"
# elif location == "hall3":
# dsgn = "hall3caretaker"
# else :
# dsgn = "hall4caretaker"
if location == "hall-1":
dsgn ="hall1caretaker"
elif location =="hall-3":
dsgn ="hall3caretaker"
elif location =="hall-4":
dsgn ="hall4caretaker"
elif location =="CC1":
dsgn ="cc1convener"
elif location =="CC2":
dsgn ="CC2 convener"
elif location == "core_lab":
dsgn = "corelabcaretaker"
elif location =="LHTC":
dsgn ="lhtccaretaker"
elif location =="NR2":
dsgn ="nr2caretaker"
else:
dsgn = "rewacaretaker"
caretaker_name = HoldsDesignation.objects.get(designation__name = dsgn)
print('lets chcek')
# This is to allow the student
student = 1
message = "A New Complaint has been lodged"
complaint_system_notif(request.user, caretaker_name.user,'lodge_comp_alert',obj1.id,student,message)
# return render(request, "complaintModule/complaint_user.html",
# {'history': history, 'comp_id': comp_id })
# next = request.POST.get('next', '/')
return HttpResponseRedirect('/complaint/user')
else:
print("oooo!!!")
a = get_object_or_404(User, username=request.user.username)
y = ExtraInfo.objects.all().filter(user=a).first()
historytemp = StudentComplain.objects.filter(complainer=y).order_by('-id')
history=[]
j = 1
for i in historytemp:
history.append(i)
# if j%2 != 0:
# history.append(i)
# j = j+1
for i in history:
i.serial_no = j
j = j+1
# if location == "hall-1":
# dsgn ="hall1caretaker"
# elif location =="hall-3":
# dsgn ="hall3caretaker"
# elif location =="hall-4":
# dsgn ="hall4caretaker"
# elif location =="CC1":
# dsgn ="CC convenor"
# elif location =="CC2":
# dsgn ="CC2 convener"
# elif location == "core_lab":
# dsgn = "corelabcaretaker"
# elif location =="LHTC":
# dsgn ="lhtccaretaker"
# elif location =="NR2":
# dsgn ="nr2caretaker"
# else:
# dsgn = "rewacaretaker"
# caretaker_name = HoldsDesignation.objects.get(designation__name = dsgn)
# complaint_system_notif(request.user, caretaker_name.user,'lodge_comp_alert')
return render(request, "complaintModule/complaint_user.html",
{'history': history, 'comp_id': y.id})
return render(request, "complaintModule/complaint_user.html",
{'history': history, 'comp_id': comp_id })
def complaint_reassign(request,wid,iid):
current_user = get_object_or_404(User, username=request.user.username)
y = ExtraInfo.objects.all().filter(user=current_user).first()
if request.method == 'POST':
type = request.POST.get('submit', '')
a = get_object_or_404(User, username=request.user.username)
y = ExtraInfo.objects.all().filter(user=a).first()
comp_id = y.id
if type == 'assign':
complaint_finish = request.POST.get('complaint_finish', '')
worker_id = request.POST.get('assign_worker', '')
w = Workers.objects.get(id=worker_id)
StudentComplain.objects.select_for_update().filter(id=iid).\
update(worker_id=w, status=1)
url = '/complaint/caretaker/worker_id_know_more/'+wid;
complainer_details = StudentComplain.objects.get(id=iid)
student=0
message = "Your complaint has been re-assigned"
complaint_system_notif(request.user, complainer_details.complainer.user ,'reassign_worker_alert',complainer_details.id,student,message)
return HttpResponseRedirect(url)
elif type == 'redirect':
assign_caretaker = request.POST.get('assign_caretaker', '')
c = Caretaker.objects.get(id=assign_caretaker)
c1 = Caretaker.objects.get(id=iid)
remark = 'Redirect complaint from ' + c1.area
StudentComplain.objects.select_for_update().filter(id=iid).\
update(location=c.area, remarks=remark)
url = '/complaint/caretaker/worker_id_know_more/'+wid;
complainer_details = StudentComplain.objects.get(id=iid)
student=0
message = "Your complaint has been redirected to another caretaker"
complaint_system_notif(request.user, complainer_details.complainer.user ,'comp_redirect_alert',complainer_details.id,student,message)
return HttpResponseRedirect(url)
else:
y = ExtraInfo.objects.get(id=y.id)
a = Caretaker.objects.get(staff_id=y)
b = a.area
comp_id = y.id
try:
detail = StudentComplain.objects.filter(id=iid).first()
total_caretaker = Caretaker.objects.all()
total_caretakers_in_area = Caretaker.objects.filter(area=b)
worker = []
workertemp = []
flag = ''
temp = detail.location
try:
if Workers.objects.filter(caretaker_id=a).count() == 0:
flag = 'no_worker'
else:
workertemp = Workers.objects.filter(caretaker_id=a)
j = 1
for i in workertemp:
worker.append(i)
# if j%2 != 0:
# worker.append(i)
# j = j + 1
except Caretaker.DoesNotExist:
flag = 'no_worker'
except StudentComplain.DoesNotExist:
return HttpResponse("<H1>Not a valid complaint </H1>")
return render(request, "complaintModule/reassignworker.html",
{'detail': detail, 'worker': worker, 'flag':
flag, 'total_caretaker': total_caretaker,'a':a, 'wid':wid, 'total_caretakers_in_area':total_caretakers_in_area})
def assign_worker(request, comp_id1):
current_user = get_object_or_404(User, username=request.user.username)
y = ExtraInfo.objects.all().filter(user=current_user).first()
"""
The function is used to assign workers to complaints.
@param:
request - trivial.
comp_idl - id of the complaint which the user intends to support/unsupport.
@variables:
type - takes the value either assign or redirect.
a - To handle error.
y - Foreign key .
context - Holds data needed to make necessary changes in the template.
"""
if request.method == 'POST':
type = request.POST.get('submit', '')
a = get_object_or_404(User, username=request.user.username)
y = ExtraInfo.objects.all().filter(user=a).first()
comp_id = y.id
if type == 'assign':
complaint_finish = request.POST.get('complaint_finish', '')
worker_id = request.POST.get('assign_worker', '')
w = Workers.objects.get(id=worker_id)
StudentComplain.objects.select_for_update().filter(id=comp_id1).\
update(worker_id=w, status=1)
complainer_details = StudentComplain.objects.get(id=comp_id1)
print(complainer_details.id)
student = 0
message = "Worker has been assigned to your complaint"
complaint_system_notif(request.user, complainer_details.complainer.user ,'assign_worker_alert',complainer_details.id,student,message)
return HttpResponseRedirect('/complaint/caretaker/')
elif type == 'redirect':
assign_caretaker = request.POST.get('assign_caretaker', '')
c = Caretaker.objects.get(id=assign_caretaker)
c1 = Caretaker.objects.get(id=comp_id)
remark = 'Redirect complaint from ' + c1.area
StudentComplain.objects.select_for_update().filter(id=comp_id1).\
update(location=c.area, remarks=remark)
complainer_details = StudentComplain.objects.get(id=comp_id1)
student=0
message = "Your Complaint has been redirected to another caretaker"
complaint_system_notif(request.user, complainer_details.complainer.user ,'comp_redirect_alert',complainer_details.id,student,message)
return HttpResponseRedirect('/complaint/caretaker/')
else:
y = ExtraInfo.objects.get(id=y.id)
a = Caretaker.objects.get(staff_id=y)
b = a.area
comp_id = y.id
try:
detail = StudentComplain.objects.filter(id=comp_id1).first()
total_caretaker = Caretaker.objects.all()
total_caretakers_in_area = Caretaker.objects.filter(area=b)
workertemp = []
worker = []
flag = ''
temp = detail.location
try:
#care = Caretaker.objects.filter(area=temp).first()
if Workers.objects.filter(caretaker_id=a).count() == 0:
flag = 'no_worker'
else:
workertemp1 = Workers.objects.filter(caretaker_id=a)
workertemp = workertemp1.filter(worker_type=detail.complaint_type)
j = 1
print('worker asign')
for i in workertemp:
worker.append(i)
# if j%2 != 0:
# worker.append(i)
# j = j + 1
except Caretaker.DoesNotExist:
flag = 'no_worker'
except StudentComplain.DoesNotExist:
return HttpResponse("<H1>Not a valid complaint </H1>")
return render(request, "complaintModule/assignworker.html",
{'detail': detail, 'worker': worker, 'flag':
flag, 'total_caretaker': total_caretaker,'a':a, 'total_caretakers_in_area':total_caretakers_in_area})
