def requeue(inquiry_id: str) -> str:
"""Requeue the provided inquiry."""
delayed = Inquiry.query.get(inquiry_id)
delayed.unlock()
emitQueuePositions(delayed)
emitQueueInfo(delayed.queue)
return redirect(url_for('admin.resolved'))
def help_inquiry(id: str, location: str=None) -> str:
"""automatically selects next inquiry or reloads inquiry."""
inquiry = Inquiry.query.get(id).maybe_lock()
if request.method == 'POST':
delayed_id = None
inquiry.resolution.close()
emitQueuePositions(inquiry)
emitQueueInfo(inquiry.queue)
if request.form['status'] == 'resolved':
inquiry.resolved()
elif request.form['status'] == 'unresolved':
delayed_id = id
if request.form['load_next'] != 'y':
if request.form['status'] == 'unresolved':
inquiry.unlock()
return redirect(url_for('admin.home'))
return redirect(
url_for(
'admin.help_latest',
location=location,
delayed_id=delayed_id))
return render_admin(
'help_inquiry.html',
inquiry=inquiry,
inquiries=Inquiry.get_current_user_inquiries(),
hide_event_nav=True,
group=inquiry.get_similar_inquiries(),
wait_time=inquiry.get_wait_time('%h:%m:%s'))
def cancel(inquiry_id: int=None) -> str:
"""Cancel placed request."""
inquiry = get_inquiry_for_asker(inquiry_id)
if inquiry.is_owned_by_current_user():
inquiry.close()
else:
abort(401, 'You cannot cancel another user\'s request. This incident'
' has been logged.')
emitQueuePositions(inquiry)
emitQueueInfo(inquiry.queue)
return redirect(url_for('queue.home'))
def inquiry() -> str:
"""Place a new request.
This request which may be authored by either a system user or an anonymous
user.
"""
user = current_user()
if not user.is_authenticated and \
g.queue.setting(name='require_login').enabled:
return render_queue(
'confirm.html',
title='Login Required',
message='Login to add an inquiry, and start using this queue.')
form = InquiryForm(request.form, obj=user)
n = int(g.queue.setting(name='max_requests').value)
if User.get_num_current_requests(request.form.get('name', None)) >= n:
if not current_user().is_authenticated:
message = 'If you haven\'t submitted a request, try'
' logging in and re-requesting.'
else:
message = 'Would you like to cancel your oldest request?'
return render_queue(
'confirm.html',
title='Oops',
message='Looks like you\'ve reached the maximum number of times '
'you can add yourself to the queue at once (<code>%d</code>). '
'%s' % (n, message),
action='Cancel Oldest Request',
url=url_for('queue.cancel'))
form.location.choices = choicify(g.queue.setting('locations').value)
form.category.choices = choicify(g.queue.setting('inquiry_types').value)
if request.method == 'POST' and form.validate() and \
g.queue.is_valid_assignment(request, form):
inquiry = Inquiry(**request.form).update(queue_id=g.queue.id)
if current_user().is_authenticated:
inquiry.owner_id = current_user().id
inquiry.save()
emitQueueInfo(g.queue)
return redirect(url_for('queue.waiting', inquiry_id=inquiry.id))
return render_queue(
'form.html',
form=form,
title='Request Help',
submit='Request Help')
def cancel(inquiry_id=None):
"""Cancel placed request"""
inquiry = Inquiry.query.get(inquiry_id) if inquiry_id else Inquiry.query.filter_by(
owner_id=current_user().id,
status='unresolved',
queue_id=g.queue.id).first()
anon = not current_user().is_authenticated and not inquiry.owner_id
non_anon = current_user().is_authenticated and inquiry.owner_id == current_user().id
if anon or non_anon:
inquiry.update(status='closed').save()
else:
return render_queue('error.html',
code='404',
message='You cannot cancel another user\'s request. This incident has been logged.',
url=url_for('queue.home'),
action='Back Home')
emitQueuePositions(inquiry)
emitQueueInfo(inquiry.queue)
return redirect(url_for('queue.home'))
def inquiry():
"""
Place a new request, which may be authored by either a system user or an
anonymous user.
"""
user, form = flask_login.current_user, InquiryForm(request.form)
if user.is_authenticated:
form = InquiryForm(request.form, obj=user)
elif g.queue.setting(name='require_login').enabled:
return render_queue('confirm.html',
title='Login Required',
message='Login to add an inquiry, and start using this queue.')
n = int(g.queue.setting(name='max_requests').value)
filter_id = User.email == current_user().email if \
current_user().is_authenticated else User.name == request.form.get('name', None)
not_logged_in_max = ''
if Inquiry.query.join(User).filter(
filter_id,
Inquiry.status=='unresolved',
Inquiry.queue_id==g.queue.id
).count() >= n:
if not current_user().is_authenticated:
not_logged_in_max = 'If you haven\'t submitted a request, try logging in and re-requesting.'
return render_queue('confirm.html',
title='Oops',
message='Looks like you\'ve reached the maximum number of times you can add yourself to the queue at once (<code>%d</code>). %s' % (n, not_logged_in_max or 'Would you like to cancel your oldest request?'),
action='Cancel Oldest Request',
url=url_for('queue.cancel'))
form.location.choices = choicify(
g.queue.setting('locations').value.split(','))
form.category.choices = choicify(
g.queue.setting('inquiry_types').value.split(','))
if request.method == 'POST' and form.validate() and \
g.queue.is_valid_assignment(request, form):
inquiry = Inquiry(**request.form)
inquiry.queue_id = g.queue.id
if current_user().is_authenticated:
inquiry.owner_id = current_user().id
inquiry.save()
emitQueueInfo(g.queue)
return redirect(url_for('queue.waiting', inquiry_id=inquiry.id))
return render_queue('form.html', form=form, title='Request Help',
submit='Request Help')
def help_inquiry(id, location=None):
"""automatically selects next inquiry or reloads inquiry """
inquiry = Inquiry.query.get(id)
if not inquiry.resolution:
inquiry.lock()
inquiry.link(current_user())
if request.method == 'POST':
delayed_id=None
inquiry.resolution.close()
# emit new queue positions
emitQueuePositions(inquiry)
emitQueueInfo(inquiry.queue)
if request.form['status'] == 'unresolved':
delayed_id = inquiry.id
else:
inquiry.close()
if request.form['load_next'] != 'y':
if delayed_id:
delayed = Inquiry.query.get(delayed_id)
delayed.unlock()
return redirect(url_for('admin.home'))
if not location:
return redirect(url_for('admin.help_latest', delayed_id=delayed_id))
return redirect(url_for('admin.help_latest',
location=location, delayed_id=delayed_id))
return render_admin('help_inquiry.html',
inquiry=inquiry,
inquiries=Inquiry.query.filter_by(name=inquiry.name).limit(10).all(),
hide_event_nav=True,
group=Inquiry.query.filter(
Inquiry.status == 'unresolved',
Inquiry.queue_id == g.queue.id,
Inquiry.assignment == inquiry.assignment,
Inquiry.problem == inquiry.problem,
Inquiry.owner_id != inquiry.owner_id
).all(),
wait_time=strfdelta(
inquiry.resolution.created_at-inquiry.created_at, '%h:%m:%s'))
def requeue(inquiry_id):
delayed = Inquiry.query.get(inquiry_id)
delayed.unlock()
emitQueuePositions(delayed)
emitQueueInfo(delayed.queue)
return redirect(url_for('admin.resolved'))
