def update_case_status(self, event):
mi_caseid = event['case']['id']
try:
hive_caseid = self.get_hive_case_id(mi_caseid)
updated_case = Case()
keys_to_del = updated_case.__dict__
print(keys_to_del)
for key in list(keys_to_del):
delattr(updated_case, key)
updated_case.status = case_status_mappings[event['case']
['status'].lower()]
if updated_case.status != 'Resolved':
pass
else:
updated_case.resolutionStatus = case_resolution_mappings[
event['case']['status'].lower()]
updated_case.impactStatus = 'WithImpact'
updated_case.id = hive_caseid
response = self.api.update_case(updated_case)
log.info("case updated status: %s", response.status_code)
log.info("response body: %s", response.text)
self.update_case_tasks(event)
except Exception:
log.error("An error occurred while updating a case : %s",
mi_caseid,
exc_info=True)
def update_case_priority(self, event):
mi_caseid = event['case']['id']
try:
hive_caseid = self.get_hive_case_id(mi_caseid)
response_dict = self.api.get_case(hive_caseid).json()
print(json.dumps(response_dict, indent=4, sort_keys=True))
new_severity = case_priority_mappings[event['case']
['priority'].lower()]
# updated_case = Case(**response_dict)
updated_case = Case(severity=new_severity)
keys_to_del = updated_case.__dict__
print(keys_to_del)
for key in list(keys_to_del):
delattr(updated_case, key)
updated_case.severity = new_severity
updated_case.id = hive_caseid
response = self.api.update_case(updated_case)
log.info("case updated status: {}".format(response.status_code))
log.info("response body: {}".format(response.text))
self.update_case_tasks(event)
except Exception:
log.error("An error occurred while updating a case : %s",
mi_caseid,
exc_info=True)