def save(self, *args, **kwargs): "Set Resolution if selected" instance = super(TicketRecordForm, self).save(*args, **kwargs) ticket = self.ticket if 'resolution' in self.cleaned_data and self.cleaned_data['resolution']: ticket.resolution = self.cleaned_data['body'] ticket.save() # Send update if notify clicked if 'notify' in self.cleaned_data and self.cleaned_data['notify'] and ticket.caller: toaddr = ticket.caller.get_email() if ticket.message or toaddr: reply = Message() reply.author = instance.sender reply.body = instance.body reply.auto_notify = False if ticket.message: reply.stream = ticket.message.stream reply.reply_to = ticket.message else: reply.stream = ticket.queue.message_stream if ticket.queue else None reply.title = "[#%s] %s" % (ticket.reference, ticket.name) reply.save() if not ticket.message: ticket.message = reply reply.recipients.add(ticket.caller) email = EmailMessage(reply) email.send_email() return instance
def save(self, *args, **kwargs): "Set Resolution if selected" instance = super(TicketRecordForm, self).save(*args, **kwargs) ticket = self.ticket if 'resolution' in self.cleaned_data and self.cleaned_data[ 'resolution']: ticket.resolution = self.cleaned_data['body'] ticket.save() # Send update if notify clicked if 'notify' in self.cleaned_data and self.cleaned_data[ 'notify'] and ticket.caller: toaddr = ticket.caller.get_email() if ticket.message or toaddr: reply = Message() reply.author = instance.sender reply.body = instance.body reply.auto_notify = False if ticket.message: reply.stream = ticket.message.stream reply.reply_to = ticket.message else: reply.stream = ticket.queue.message_stream if ticket.queue else None reply.title = "[#%s] %s" % (ticket.reference, ticket.name) reply.save() if not ticket.message: ticket.message = reply reply.recipients.add(ticket.caller) email = EmailMessage(reply) email.send_email() return instance
def send_email(self): "Send email" email = EmailMessage(self) if self.stream and self.stream.outgoing_server_name: try: email.send_email() except Exception: raise Exception else: self.is_mail = True
def send_email(self): "Send email" email = EmailMessage(self) if self.stream and self.stream.outgoing_server_name: email.send_email()