def save(self, *args, **kwargs):
"Set Resolution if selected"
instance = super(TicketRecordForm, self).save(*args, **kwargs)
ticket = self.ticket
if 'resolution' in self.cleaned_data and self.cleaned_data['resolution']:
ticket.resolution = self.cleaned_data['body']
ticket.save()
# Send update if notify clicked
if 'notify' in self.cleaned_data and self.cleaned_data['notify'] and ticket.caller:
toaddr = ticket.caller.get_email()
if ticket.message or toaddr:
reply = Message()
try:
reply.author = Contact.objects.get(name=settings.SERVICE_MAIL_FROM)
except Exception:
reply.author = instance.sender
reply.body = instance.body
reply.auto_notify = False
if ticket.message:
reply.stream = ticket.message.stream
reply.reply_to = ticket.message
else:
reply.stream = ticket.queue.message_stream if ticket.queue else None
reply.title = "[#%s] %s" % (ticket.reference, ticket.name)
reply.save()
if not ticket.message:
ticket.message = reply
reply.recipients.add(ticket.caller)
email = EmailMessage(reply)
email.send_email()
return instance
def save(self, *args, **kwargs):
"Set Resolution if selected"
instance = super(TicketRecordForm, self).save(*args, **kwargs)
ticket = self.ticket
if "resolution" in self.cleaned_data and self.cleaned_data["resolution"]:
ticket.resolution = self.cleaned_data["body"]
ticket.save()
# Send update if notify clicked
if "notify" in self.cleaned_data and self.cleaned_data["notify"] and ticket.caller:
toaddr = ticket.caller.get_email()
if ticket.message or toaddr:
reply = Message()
reply.author = instance.sender
reply.body = instance.body
reply.auto_notify = False
if ticket.message:
reply.stream = ticket.message.stream
reply.reply_to = ticket.message
else:
reply.stream = ticket.queue.message_stream if ticket.queue else None
reply.title = "[#%s] %s" % (ticket.reference, ticket.name)
reply.save()
if not ticket.message:
ticket.message = reply
reply.recipients.add(ticket.caller)
email = EmailMessage(reply)
email.send_email()
return instance
def save(self, *args, **kwargs):
"Set Resolution if selected"
instance = super(TicketRecordForm, self).save(*args, **kwargs)
ticket = self.ticket
if 'resolution' in self.cleaned_data and self.cleaned_data[
'resolution']:
ticket.resolution = self.cleaned_data['body']
ticket.save()
# Send update if notify clicked
if 'notify' in self.cleaned_data and self.cleaned_data[
'notify'] and ticket.caller:
toaddr = ticket.caller.get_email()
if ticket.message or toaddr:
reply = Message()
reply.author = instance.sender
reply.body = instance.body
reply.auto_notify = False
if ticket.message:
reply.stream = ticket.message.stream
reply.reply_to = ticket.message
else:
reply.stream = ticket.queue.message_stream if ticket.queue else None
reply.title = "[#%s] %s" % (ticket.reference, ticket.name)
reply.save()
if not ticket.message:
ticket.message = reply
reply.recipients.add(ticket.caller)
email = EmailMessage(reply)
email.send_email()
return instance
def messaging_compose(request, response_format='html'):
"New message page"
user = request.user.get_profile()
if request.POST:
if not 'cancel' in request.POST:
message = Message()
message.author = user.get_contact()
if not message.author:
return user_denied(request,
message="You can't send message without a Contact Card assigned to you.",
response_format=response_format)
form = MessageForm(
request.user.get_profile(), None, None, request.POST, instance=message)
if form.is_valid():
message = form.save()
message.recipients.add(user.get_contact())
message.set_user_from_request(request)
message.read_by.add(user)
try:
# if email entered create contact and add to recipients
if 'multicomplete_recipients' in request.POST and request.POST['multicomplete_recipients']:
try:
conf = ModuleSetting.get_for_module(
'treeio.messaging', 'default_contact_type')[0]
default_contact_type = ContactType.objects.get(
pk=long(conf.value))
except Exception:
default_contact_type = None
emails = request.POST[
'multicomplete_recipients'].split(',')
for email in emails:
emailstr = unicode(email).strip()
if re.match('[a-zA-Z0-9+_\-\.]+@[0-9a-zA-Z][.-0-9a-zA-Z]*.[a-zA-Z]+', emailstr):
contact, created = Contact.get_or_create_by_email(
emailstr, contact_type=default_contact_type)
message.recipients.add(contact)
if created:
contact.set_user_from_request(request)
except:
pass
# send email to all recipients
message.send_email()
return HttpResponseRedirect(reverse('messaging'))
else:
return HttpResponseRedirect(reverse('messaging'))
else:
form = MessageForm(request.user.get_profile(), None)
context = _get_default_context(request)
context.update({'form': form})
return render_to_response('messaging/message_compose', context,
context_instance=RequestContext(request), response_format=response_format)
def create(self, request, *args, **kwargs):
"Send email to some recipients"
user = request.user.get_profile()
if request.data is None:
return rc.BAD_REQUEST
if request.data.has_key('stream'):
stream = getOrNone(MessageStream, request.data['stream'])
if stream and not user.has_permission(stream, mode='x'):
return rc.FORBIDDEN
message = Message()
message.author = user.get_contact()
if not message.author:
return rc.FORBIDDEN
form = MessageForm(user, None, None, request.data, instance=message)
if form.is_valid():
message = form.save()
message.recipients.add(user.get_contact())
message.set_user_from_request(request)
message.read_by.add(user)
try:
# if email entered create contact and add to recipients
if 'multicomplete_recipients' in request.POST and request.POST[
'multicomplete_recipients']:
try:
conf = ModuleSetting.get_for_module(
'treeio.messaging', 'default_contact_type')[0]
default_contact_type = ContactType.objects.get(
pk=long(conf.value))
except Exception:
default_contact_type = None
emails = request.POST['multicomplete_recipients'].split(
',')
for email in emails:
emailstr = unicode(email).strip()
if re.match(
'[a-zA-Z0-9+_\-\.]+@[0-9a-zA-Z][.-0-9a-zA-Z]*.[a-zA-Z]+',
emailstr):
contact, created = Contact.get_or_create_by_email(
emailstr, contact_type=default_contact_type)
message.recipients.add(contact)
if created:
contact.set_user_from_request(request)
except:
pass
# send email to all recipients
message.send_email()
return message
else:
self.status = 400
return form.errors
def create(self, request, *args, **kwargs):
"Send email to some recipients"
user = request.user.get_profile()
if request.data is None:
return rc.BAD_REQUEST
if request.data.has_key('stream'):
stream = getOrNone(MessageStream, request.data['stream'])
if stream and not user.has_permission(stream, mode='x'):
return rc.FORBIDDEN
message = Message()
message.author = user.get_contact()
if not message.author:
return rc.FORBIDDEN
form = MessageForm(user, None, None, request.data, instance=message)
if form.is_valid():
message = form.save()
message.recipients.add(user.get_contact())
message.set_user_from_request(request)
message.read_by.add(user)
try:
# if email entered create contact and add to recipients
if 'multicomplete_recipients' in request.POST and request.POST['multicomplete_recipients']:
try:
conf = ModuleSetting.get_for_module(
'treeio.messaging', 'default_contact_type')[0]
default_contact_type = ContactType.objects.get(
pk=long(conf.value))
except Exception:
default_contact_type = None
emails = request.POST[
'multicomplete_recipients'].split(',')
for email in emails:
emailstr = unicode(email).strip()
if re.match('[a-zA-Z0-9+_\-\.]+@[0-9a-zA-Z][.-0-9a-zA-Z]*.[a-zA-Z]+', emailstr):
contact, created = Contact.get_or_create_by_email(
emailstr, contact_type=default_contact_type)
message.recipients.add(contact)
if created:
contact.set_user_from_request(request)
except:
pass
# send email to all recipients
message.send_email()
return message
else:
self.status = 400
return form.errors
def mlist_view(request, mlist_id, response_format='html'):
"Mailing List view page"
user = request.user.get_profile()
mlist = get_object_or_404(MailingList, pk=mlist_id)
if not request.user.get_profile().has_permission(mlist):
return user_denied(
request,
message="You don't have access to this Mailing List",
response_format=response_format)
if request.user.get_profile().has_permission(mlist, mode='x'):
if request.POST:
message = Message()
message.author = request.user.get_profile().get_contact()
if not message.author:
return user_denied(
request,
message=
"You can't send message without a Contact Card assigned to you.",
response_format=response_format)
form = MessageForm(request.user.get_profile(),
mlist_id,
None,
request.POST,
instance=message)
if form.is_valid():
message = form.save()
message.set_user_from_request(request)
message.read_by.add(user)
return HttpResponseRedirect(
reverse('messaging_mlist_view', args=[mlist.id]))
else:
form = MessageForm(request.user.get_profile(), mlist_id)
else:
form = None
messages = Object.filter_by_request(
request,
Message.objects.filter(reply_to__isnull=True,
mlist=mlist).order_by('-date_created'))
context = _get_default_context(request)
context.update({'messages': messages, 'form': form, 'mlist': mlist})
return render_to_response('messaging/mlist_view',
context,
context_instance=RequestContext(request),
response_format=response_format)
def mlist_view(request, mlist_id, response_format='html'):
"Mailing List view page"
user = request.user.get_profile()
mlist = get_object_or_404(MailingList, pk=mlist_id)
if not request.user.get_profile().has_permission(mlist):
return user_denied(request, message="You don't have access to this Mailing List",
response_format=response_format)
if request.user.get_profile().has_permission(mlist, mode='x'):
if request.POST:
message = Message()
message.author = request.user.get_profile().get_contact()
if not message.author:
return user_denied(request,
message="You can't send message without a Contact Card assigned to you.",
response_format=response_format)
form = MessageForm(request.user.get_profile(), mlist_id, None, request.POST, instance=message)
if form.is_valid():
message = form.save()
message.set_user_from_request(request)
message.read_by.add(user)
return HttpResponseRedirect(reverse('messaging_mlist_view', args=[mlist.id]))
else:
form = MessageForm(request.user.get_profile(), mlist_id)
else:
form = None
messages = Object.filter_by_request(request,
Message.objects.filter(reply_to__isnull=True,
mlist=mlist).order_by('-date_created'))
context = _get_default_context(request)
context.update({'messages':messages,
'form': form,
'mlist':mlist})
return render_to_response('messaging/mlist_view', context,
context_instance=RequestContext(request),
response_format=response_format)
def messaging_view(request, message_id, response_format='html'):
"Single message page"
message = get_object_or_404(Message, pk=message_id)
user = request.user.get_profile()
if not user.has_permission(message):
return user_denied(request, message="You don't have access to this Message",
response_format=response_format)
message.read_by.add(user)
if request.POST and request.POST.get('body', False):
"Unread message"
reply = Message()
reply.author = user.get_contact()
if not reply.author:
return user_denied(request,
message="You can't send message without a Contact Card assigned to you.",
response_format=response_format)
reply.reply_to = message
form = MessageReplyForm(user, message.stream_id, message, request.POST, instance=reply)
if form.is_valid():
reply = form.save()
reply.set_user_from_request(request)
# Add author to recipients
reply.recipients.add(reply.author)
message.read_by.clear()
try:
# if email entered create contact and add to recipients
if 'multicomplete_recipients' in request.POST and request.POST['multicomplete_recipients']:
try:
conf = ModuleSetting.get_for_module('treeio.messaging', 'default_contact_type')[0]
default_contact_type = ContactType.objects.get(pk=long(conf.value))
except Exception:
default_contact_type = None
emails = request.POST['multicomplete_recipients'].split(',')
for email in emails:
emailstr = unicode(email).strip()
if re.match('[a-zA-Z0-9+_\-\.]+@[0-9a-zA-Z][.-0-9a-zA-Z]*.[a-zA-Z]+', emailstr):
contact, created = Contact.get_or_create_by_email(emailstr, contact_type=default_contact_type)
reply.recipients.add(contact)
if created:
contact.set_user_from_request(request)
except:
pass
# Add each recipient of the reply to the original message
for recipient in reply.recipients.all():
message.recipients.add(recipient)
# send email to all recipients
reply.send_email()
return HttpResponseRedirect(reverse('messaging_message_view', args=[message.id]))
else:
form = MessageReplyForm(request.user.get_profile(), message.stream_id, message)
replies = Object.filter_by_request(request,
Message.objects.filter(reply_to=message).order_by('date_created'))
context = _get_default_context(request)
context.update({'message':message,
'messages':replies,
'form':form})
return render_to_response('messaging/message_view', context,
context_instance=RequestContext(request),
response_format=response_format)
def stream_view(request, stream_id, response_format='html'):
"Stream view page"
user = request.user.get_profile()
stream = get_object_or_404(MessageStream, pk=stream_id)
if not request.user.get_profile().has_permission(stream):
return user_denied(request, message="You don't have access to this Stream",
response_format=response_format)
if request.user.get_profile().has_permission(stream, mode='x'):
if request.POST:
message = Message()
message.author = user.get_contact()
if not message.author:
return user_denied(request,
message="You can't send message without a Contact Card assigned to you.",
response_format=response_format)
form = MessageForm(request.user.get_profile(), None, None, request.POST, instance=message)
if form.is_valid():
message = form.save()
message.recipients.add(user.get_contact())
message.set_user_from_request(request)
message.read_by.add(user)
try:
# if email entered create contact and add to recipients
if 'multicomplete_recipients' in request.POST and request.POST['multicomplete_recipients']:
try:
conf = ModuleSetting.get_for_module('treeio.messaging', 'default_contact_type')[0]
default_contact_type = ContactType.objects.get(pk=long(conf.value))
except Exception:
default_contact_type = None
emails = request.POST['multicomplete_recipients'].split(',')
for email in emails:
emailstr = unicode(email).strip()
if re.match('[a-zA-Z0-9+_\-\.]+@[0-9a-zA-Z][.-0-9a-zA-Z]*.[a-zA-Z]+', emailstr):
contact, created = Contact.get_or_create_by_email(emailstr, contact_type=default_contact_type)
message.recipients.add(contact)
if created:
contact.set_user_from_request(request)
except:
pass
# send email to all recipients
message.send_email()
return HttpResponseRedirect(reverse('messaging_stream_view', args=[stream.id]))
else:
form = MessageForm(request.user.get_profile(), stream_id)
else:
form = None
messages = Object.filter_by_request(request,
Message.objects.filter(reply_to__isnull=True,
stream=stream).order_by('-date_created'))
context = _get_default_context(request)
context.update({'messages':messages,
'form': form,
'stream':stream})
return render_to_response('messaging/stream_view', context,
context_instance=RequestContext(request),
response_format=response_format)
def update(self, request, *args, **kwargs):
"Reply to message"
if request.data is None:
return rc.BAD_REQUEST
pkfield = kwargs.get(self.model._meta.pk.name) or request.data.get(
self.model._meta.pk.name)
if not pkfield:
return rc.BAD_REQUEST
user = request.user.get_profile()
try:
message = self.model.objects.get(pk=pkfield)
except ObjectDoesNotExist:
return rc.NOT_FOUND
if not user.has_permission(message):
return rc.FORBIDDEN
reply = Message()
reply.author = user.get_contact()
if not reply.author:
return rc.FORBIDDEN
reply.reply_to = message
form = MessageReplyForm(
user, message.stream_id, message, request.data, instance=reply)
if form.is_valid():
reply = form.save()
reply.set_user_from_request(request)
# Add author to recipients
reply.recipients.add(reply.author)
message.read_by.clear()
try:
# if email entered create contact and add to recipients
if 'multicomplete_recipients' in request.POST and request.POST['multicomplete_recipients']:
try:
conf = ModuleSetting.get_for_module(
'treeio.messaging', 'default_contact_type')[0]
default_contact_type = ContactType.objects.get(
pk=long(conf.value))
except Exception:
default_contact_type = None
emails = request.POST[
'multicomplete_recipients'].split(',')
for email in emails:
emailstr = unicode(email).strip()
if re.match('[a-zA-Z0-9+_\-\.]+@[0-9a-zA-Z][.-0-9a-zA-Z]*.[a-zA-Z]+', emailstr):
contact, created = Contact.get_or_create_by_email(
emailstr, contact_type=default_contact_type)
reply.recipients.add(contact)
if created:
contact.set_user_from_request(request)
except:
pass
# Add each recipient of the reply to the original message
for recipient in reply.recipients.all():
message.recipients.add(recipient)
# send email to all recipients
reply.send_email()
return reply
else:
self.status = 400
return form.errors
def update(self, request, *args, **kwargs):
"Reply to message"
if request.data is None:
return rc.BAD_REQUEST
pkfield = kwargs.get(self.model._meta.pk.name) or request.data.get(
self.model._meta.pk.name)
if not pkfield:
return rc.BAD_REQUEST
user = request.user.get_profile()
try:
message = self.model.objects.get(pk=pkfield)
except ObjectDoesNotExist:
return rc.NOT_FOUND
if not user.has_permission(message):
return rc.FORBIDDEN
reply = Message()
reply.author = user.get_contact()
if not reply.author:
return rc.FORBIDDEN
reply.reply_to = message
form = MessageReplyForm(user,
message.stream_id,
message,
request.data,
instance=reply)
if form.is_valid():
reply = form.save()
reply.set_user_from_request(request)
# Add author to recipients
reply.recipients.add(reply.author)
message.read_by.clear()
try:
# if email entered create contact and add to recipients
if 'multicomplete_recipients' in request.POST and request.POST[
'multicomplete_recipients']:
try:
conf = ModuleSetting.get_for_module(
'treeio.messaging', 'default_contact_type')[0]
default_contact_type = ContactType.objects.get(
pk=long(conf.value))
except Exception:
default_contact_type = None
emails = request.POST['multicomplete_recipients'].split(
',')
for email in emails:
emailstr = unicode(email).strip()
if re.match(
'[a-zA-Z0-9+_\-\.]+@[0-9a-zA-Z][.-0-9a-zA-Z]*.[a-zA-Z]+',
emailstr):
contact, created = Contact.get_or_create_by_email(
emailstr, contact_type=default_contact_type)
reply.recipients.add(contact)
if created:
contact.set_user_from_request(request)
except:
pass
# Add each recipient of the reply to the original message
for recipient in reply.recipients.all():
message.recipients.add(recipient)
# send email to all recipients
reply.send_email()
return reply
else:
self.status = 400
return form.errors
def messaging_view(request, message_id, response_format='html'):
"Single message page"
message = get_object_or_404(Message, pk=message_id)
user = request.user.get_profile()
if not user.has_permission(message):
return user_denied(request,
message="You don't have access to this Message",
response_format=response_format)
message.read_by.add(user)
if request.POST and request.POST.get('body', False):
"Unread message"
reply = Message()
reply.author = user.get_contact()
if not reply.author:
return user_denied(
request,
message=
"You can't send message without a Contact Card assigned to you.",
response_format=response_format)
reply.reply_to = message
form = MessageReplyForm(user,
message.stream_id,
message,
request.POST,
instance=reply)
if form.is_valid():
reply = form.save()
reply.set_user_from_request(request)
# Add author to recipients
reply.recipients.add(reply.author)
message.read_by.clear()
try:
# if email entered create contact and add to recipients
if 'multicomplete_recipients' in request.POST and request.POST[
'multicomplete_recipients']:
try:
conf = ModuleSetting.get_for_module(
'treeio.messaging', 'default_contact_type')[0]
default_contact_type = ContactType.objects.get(
pk=long(conf.value))
except Exception:
default_contact_type = None
emails = request.POST['multicomplete_recipients'].split(
',')
for email in emails:
emailstr = unicode(email).strip()
if re.match(
'[a-zA-Z0-9+_\-\.]+@[0-9a-zA-Z][.-0-9a-zA-Z]*.[a-zA-Z]+',
emailstr):
contact, created = Contact.get_or_create_by_email(
emailstr, contact_type=default_contact_type)
reply.recipients.add(contact)
if created:
contact.set_user_from_request(request)
except:
pass
# Add each recipient of the reply to the original message
for recipient in reply.recipients.all():
message.recipients.add(recipient)
# send email to all recipients
reply.send_email()
return HttpResponseRedirect(
reverse('messaging_message_view', args=[message.id]))
else:
form = MessageReplyForm(request.user.get_profile(), message.stream_id,
message)
replies = Object.filter_by_request(
request,
Message.objects.filter(reply_to=message).order_by('date_created'))
context = _get_default_context(request)
context.update({'message': message, 'messages': replies, 'form': form})
return render_to_response('messaging/message_view',
context,
context_instance=RequestContext(request),
response_format=response_format)
def messaging_compose(request, response_format='html'):
"New message page"
user = request.user.get_profile()
if request.POST:
if not 'cancel' in request.POST:
message = Message()
message.author = user.get_contact()
if not message.author:
return user_denied(
request,
message=
"You can't send message without a Contact Card assigned to you.",
response_format=response_format)
form = MessageForm(request.user.get_profile(),
None,
None,
request.POST,
instance=message)
if form.is_valid():
message = form.save()
message.recipients.add(user.get_contact())
message.set_user_from_request(request)
message.read_by.add(user)
try:
# if email entered create contact and add to recipients
if 'multicomplete_recipients' in request.POST and request.POST[
'multicomplete_recipients']:
try:
conf = ModuleSetting.get_for_module(
'treeio.messaging', 'default_contact_type')[0]
default_contact_type = ContactType.objects.get(
pk=long(conf.value))
except Exception:
default_contact_type = None
emails = request.POST[
'multicomplete_recipients'].split(',')
for email in emails:
emailstr = unicode(email).strip()
if re.match(
'[a-zA-Z0-9+_\-\.]+@[0-9a-zA-Z][.-0-9a-zA-Z]*.[a-zA-Z]+',
emailstr):
contact, created = Contact.get_or_create_by_email(
emailstr,
contact_type=default_contact_type)
message.recipients.add(contact)
if created:
contact.set_user_from_request(request)
except:
pass
# send email to all recipients
message.send_email()
return HttpResponseRedirect(reverse('messaging'))
else:
return HttpResponseRedirect(reverse('messaging'))
else:
form = MessageForm(request.user.get_profile(), None)
context = _get_default_context(request)
context.update({'form': form})
return render_to_response('messaging/message_compose',
context,
context_instance=RequestContext(request),
response_format=response_format)
def stream_view(request, stream_id, response_format='html'):
"Stream view page"
user = request.user.get_profile()
stream = get_object_or_404(MessageStream, pk=stream_id)
if not request.user.get_profile().has_permission(stream):
return user_denied(request,
message="You don't have access to this Stream",
response_format=response_format)
if request.user.get_profile().has_permission(stream, mode='x'):
if request.POST:
message = Message()
message.author = user.get_contact()
if not message.author:
return user_denied(
request,
message=
"You can't send message without a Contact Card assigned to you.",
response_format=response_format)
form = MessageForm(request.user.get_profile(),
None,
None,
request.POST,
instance=message)
if form.is_valid():
message = form.save()
message.recipients.add(user.get_contact())
message.set_user_from_request(request)
message.read_by.add(user)
try:
# if email entered create contact and add to recipients
if 'multicomplete_recipients' in request.POST and request.POST[
'multicomplete_recipients']:
try:
conf = ModuleSetting.get_for_module(
'treeio.messaging', 'default_contact_type')[0]
default_contact_type = ContactType.objects.get(
pk=long(conf.value))
except Exception:
default_contact_type = None
emails = request.POST[
'multicomplete_recipients'].split(',')
for email in emails:
emailstr = unicode(email).strip()
if re.match(
'[a-zA-Z0-9+_\-\.]+@[0-9a-zA-Z][.-0-9a-zA-Z]*.[a-zA-Z]+',
emailstr):
contact, created = Contact.get_or_create_by_email(
emailstr,
contact_type=default_contact_type)
message.recipients.add(contact)
if created:
contact.set_user_from_request(request)
except:
pass
# send email to all recipients
message.send_email()
return HttpResponseRedirect(
reverse('messaging_stream_view', args=[stream.id]))
else:
form = MessageForm(request.user.get_profile(), stream_id)
else:
form = None
objects = Object.filter_by_request(
request,
Message.objects.filter(reply_to__isnull=True,
stream=stream).order_by('-date_created'))
context = _get_default_context(request)
context.update({'messages': objects, 'form': form, 'stream': stream})
return render_to_response('messaging/stream_view',
context,
context_instance=RequestContext(request),
response_format=response_format)