def _register_ami_callbacks(self):
callback_handler = ami_callback_handler.AMICallbackHandler.get_instance()
agent_status_parser = context.get('agent_status_parser')
self._queue_member_updater.register_ami_events(callback_handler)
callback_handler.register_callback('QueueMemberPaused', agent_status_parser.parse_ami_paused)
callback_handler.register_callback('AgentConnect', agent_status_parser.parse_ami_acd_call_start)
callback_handler.register_callback('AgentComplete', agent_status_parser.parse_ami_acd_call_end)
callback_handler.register_userevent_callback('AgentLogin', agent_status_parser.parse_ami_login)
callback_handler.register_userevent_callback('AgentLogoff', agent_status_parser.parse_ami_logout)
current_call_parser = context.get('current_call_parser')
current_call_parser.register_ami_events()
callback_handler.register_callback('NewCallerId',
channel_updater.parse_new_caller_id)
callback_handler.register_callback('UserEvent', channel_updater.parse_userevent)
callback_handler.register_callback('Hold', channel_updater.parse_hold)
call_receiver = context.get('call_receiver')
callback_handler.register_callback('Newstate', call_receiver.handle_newstate)
callback_handler.register_callback('Hangup', call_receiver.handle_hangup)
callback_handler.register_callback('Dial', call_receiver.handle_dial)
callback_handler.register_callback('Bridge', call_receiver.handle_bridge)
callback_handler.register_callback('NewChannel', call_receiver.handle_new_channel)
callback_handler.register_callback('Masquerade', call_receiver.handle_masquerade)
def _register_ami_callbacks(self):
callback_handler = ami_callback_handler.AMICallbackHandler.get_instance()
agent_status_parser = context.get('agent_status_parser')
self._bridge_updater.register_ami_events(callback_handler)
self._queue_member_updater.register_ami_events(callback_handler)
callback_handler.register_callback('QueueMemberPause', agent_status_parser.parse_ami_paused)
callback_handler.register_callback('AgentConnect', agent_status_parser.parse_ami_acd_call_start)
callback_handler.register_callback('AgentComplete', agent_status_parser.parse_ami_acd_call_end)
callback_handler.register_userevent_callback('AgentLogin', agent_status_parser.parse_ami_login)
callback_handler.register_userevent_callback('AgentLogoff', agent_status_parser.parse_ami_logout)
current_call_parser = context.get('current_call_parser')
current_call_parser.register_ami_events()
callback_handler.register_callback('NewCallerId',
channel_updater.parse_new_caller_id)
callback_handler.register_callback('UserEvent', channel_updater.parse_userevent)
call_receiver = context.get('call_receiver')
callback_handler.register_callback('Newstate', call_receiver.handle_newstate)
callback_handler.register_callback('Hangup', call_receiver.handle_hangup)
callback_handler.register_callback('DialBegin', call_receiver.handle_dial_begin)
callback_handler.register_callback('NewChannel', call_receiver.handle_new_channel)
call_pickup_tracker = context.get('call_pickup_tracker')
callback_handler.register_callback('Hangup', call_pickup_tracker.handle_hangup)
def handle_agent_unlinked(self, event):
channel_name = event['Channel']
member_name = event['MemberName']
uniqueid = event['Uniqueid']
self._set_channel_extra_vars_agent(event, channel_name, member_name)
context.get('call_form_dispatch_filter').handle_agent_complete(
uniqueid, channel_name)
def parse_join(event):
number = event[CONF_ROOM_NUMBER]
if meetme_dao.is_a_meetme(number):
context.get('meetme_service_manager').join(event[CHANNEL], number,
int(event[USERNUM]),
event[CIDNAME],
event[CIDNUMBER])
def handle_agent_called(self, event):
channel_name = event['DestinationChannel']
member_name = event['AgentName']
uniqueid = event['Uniqueid']
self._set_channel_extra_vars_agent(event, channel_name, member_name)
context.get('call_form_dispatch_filter').handle_agent_called(
uniqueid, channel_name)
def parse_meetmelist(event):
number = event['Conference']
if meetme_dao.is_a_meetme(number):
context.get('meetme_service_manager').refresh(event[CHANNEL], number,
int(event['UserNumber']),
event['CallerIDName'],
event['CallerIDNum'],
event['Muted'] == YES)
def handle_agent_unlinked(self, event):
member_name = event['MemberName']
uniqueid = event['Uniqueid']
self._set_channel_extra_vars_agent(event, member_name)
context.get('call_form_dispatch_filter').handle_agent_complete(
uniqueid)
context.get('call_form_variable_aggregator').on_agent_complete(
uniqueid)
def parse_meetmemute(event):
number = event['Meetme']
if meetme_dao.is_a_meetme(number):
muting = event['Status'] == 'on'
if muting:
context.get('meetme_service_manager').mute(number, int(event['Usernum']))
else:
context.get('meetme_service_manager').unmute(number, int(event['Usernum']))
def _init_agent_availability(self):
for agent_status in self._agent_client.get_agent_statuses():
if agent_status.logged:
agent_status_cti = AgentStatus.available
else:
agent_status_cti = AgentStatus.logged_out
dao.agent.set_agent_availability(agent_status.id, agent_status_cti)
context.get('agent_status_adapter').subscribe_all_logged_agents()
def _init_agent_availability(self):
for agent_status in self._agent_client.get_agent_statuses():
if agent_status.logged:
agent_status_cti = AgentStatus.available
else:
agent_status_cti = AgentStatus.logged_out
dao.agent.set_agent_availability(agent_status.id, agent_status_cti)
context.get('agent_status_adapter').subscribe_all_logged_agents()
def parse_join(event):
number = event[CONF_ROOM_NUMBER]
if meetme_dao.is_a_meetme(number):
context.get('meetme_service_manager').join(
event[CHANNEL],
number,
int(event[USERNUM]),
event[CIDNAME],
event[CIDNUMBER])
def parse_meetmemute(event):
with session_scope():
number = event['Meetme']
is_a_meetme = meetme_dao.is_a_meetme(number)
if is_a_meetme:
muting = event['Status'] == 'on'
if muting:
context.get('meetme_service_manager').mute(number, int(event[USER]))
else:
context.get('meetme_service_manager').unmute(number, int(event[USER]))
def parse_meetmemute(event):
number = event['Meetme']
if meetme_dao.is_a_meetme(number):
muting = event['Status'] == 'on'
if muting:
context.get('meetme_service_manager').mute(number,
int(event['Usernum']))
else:
context.get('meetme_service_manager').unmute(
number, int(event['Usernum']))
def parse_meetmelist(event):
number = event['Conference']
if meetme_dao.is_a_meetme(number):
context.get('meetme_service_manager').refresh(
event[CHANNEL],
number,
int(event['UserNumber']),
event['CallerIDName'],
event['CallerIDNum'],
event['Muted'] == YES)
def _object_request_cmd(self, sre_obj):
object_name = sre_obj.group(1)
state = sre_obj.group(2)
id = sre_obj.group(3) if sre_obj.group(3) else None
if object_name not in _OBJECTS:
logger.warning('WEBI did an unknow object %s', object_name)
else:
msg_data = {'object_name': object_name, 'state': state, 'id': id}
self._ctiserver.update_config_list.append(msg_data)
if object_name == 'meetme':
context.get('meetme_service_manager').initialize()
def parse_join(event):
with session_scope():
number = event[CONF_ROOM_NUMBER]
is_a_meetme = meetme_dao.is_a_meetme(number)
if is_a_meetme:
context.get('meetme_service_manager').join(
event[CHANNEL],
number,
int(event[USER]),
event[CIDNAME],
event[CIDNUMBER])
def __init__(self, connection, on_complete_cb):
self._connection = connection
self._session_id = self._new_session_id()
self._auth_backend = config['auth']['backend']
self._auth_config = config['auth']
self._async_runner = context.get('async_runner')
self._task_queue = context.get('task_queue')
self._task_scheduler = context.get('task_scheduler')
self._auth_token = None
self._authenticated = False
self._on_complete_cb = on_complete_cb
self._login_task = None
self._login_timeout = int(config['client']['login_timeout'])
def _object_request_cmd(self, sre_obj):
object_name = sre_obj.group(1)
state = sre_obj.group(2)
id = sre_obj.group(3) if sre_obj.group(3) else None
if object_name not in _OBJECTS:
logger.warning('WEBI did an unknow object %s', object_name)
else:
msg_data = {
'object_name': object_name,
'state': state,
'id': id
}
self._ctiserver.update_config_list.append(msg_data)
if object_name == 'meetme':
context.get('meetme_service_manager').initialize()
def _get_set_fn(self, uniqueid):
aggregator = context.get('call_form_variable_aggregator')
def _set(var_name, var_value):
aggregator.set(uniqueid, CallFormVariable('xivo', var_name, var_value))
return _set
def __init__(self, connection, thiscommand):
self._connection = connection
self._ctiserver = self._connection._ctiserver
self._commanddict = thiscommand
self._queue_statistics_manager = cti_context.get(
'queue_statistics_manager')
self._queue_statistics_encoder = QueueStatisticsEncoder()
def _get_answer_cb(self, user_id):
device_manager = context.get('device_manager')
try:
device_id = user_dao.get_device_id(user_id)
return device_manager.get_answer_fn(device_id)
except LookupError:
return self.answer_cb
def main():
cti_config.init_cli_config(sys.argv[1:])
cti_config.init_config_file()
cti_config.init_auth_config()
xivo_dao.init_db_from_config(config)
cti_config.update_db_config()
user = config.get('user')
if user:
change_user(user)
setup_logging(config['logfile'], config['foreground'], config['debug'])
silence_loggers(
['amqp', 'urllib3', 'Flask-Cors', 'kombu', 'stevedore.extension'],
logging.WARNING)
xivo_uuid = get_xivo_uuid(logger)
register_class.setup(xivo_uuid)
ctid = context.get('cti_server')
ctid.setup()
with ServiceCatalogRegistration('xivo-ctid', xivo_uuid, config['consul'],
config['service_discovery'], config['bus'],
partial(self_check, config)):
ctid.run()
def parse_queue_entry(event):
try:
manager = context.get('queue_entry_manager')
manager.insert(event[QUEUE], int(event[POSITION]), event[NAME],
event[NUMBER], event[UNIQUE_ID], int(event[WAIT]))
except (KeyError, ValueError):
logger.warning('Failed to parse QueueEntry event %s', event)
def parse_join(event):
try:
manager = context.get('queue_entry_manager')
manager.join(event[QUEUE], int(event[POSITION]), int(event[COUNT]),
event[NAME], event[NUMBER], event[UNIQUE_ID])
except (KeyError, ValueError):
logger.warning('Failed to parse Join event %s', event)
def _get_answer_cb(self, user_id):
device_manager = context.get('device_manager')
try:
device_id = user_dao.get_device_id(user_id)
return device_manager.get_answer_fn(device_id)
except LookupError:
return self.answer_cb
def parse_leave(event):
try:
manager = context.get('queue_entry_manager')
manager.leave(event[QUEUE], int(event[POSITION]), int(event[COUNT]),
event[UNIQUE_ID])
except (KeyError, ValueError):
logger.warning('Failed to parse Leave event %s', event)
def sheetsend(self, where, uid):
sheets = config.get('sheets')
if not sheets:
return
self.sheetevents = sheets.get('events')
self.sheetdisplays = sheets.get('displays')
self.sheetoptions = sheets.get('options')
self.sheetconditions = sheets.get('conditions')
if where not in self.sheetevents:
return
_set = self._get_set_fn(uid)
for se in self.sheetevents[where]:
display_id = se.get('display')
condition_id = se.get('condition')
option_id = se.get('option')
if not self.sheetdisplays.get(display_id):
continue
_set('time', time.strftime('%H:%M:%S', time.localtime()))
_set('date', time.strftime('%Y-%m-%d', time.localtime()))
_set('where', where)
_set('uniqueid', uid)
_set('ipbxid', self.ipbxid)
channel = context.get('call_form_variable_aggregator').get(
uid)['xivo']['channel']
sheet = cti_sheets.Sheet(where, self.ipbxid, uid)
sheet.setoptions(self.sheetoptions.get(option_id))
sheet.setdisplays(self.sheetdisplays.get(display_id))
sheet.setconditions(self.sheetconditions.get(condition_id))
# 1. whom / userinfos : according to outdest or destlist to update in Channel structure
# + according to conditions
# final 'whom' description should be clearly written in order to send across 'any path'
tomatch = sheet.checkdest()
tosendlist = self._ctiserver.get_connected(tomatch)
# 2. make an extra call to a db if requested ? could be done elsewhere (before) also ...
# 3. build sheet items (according to values)
sheet.setfields()
# 4. sheet construct (according to serialization)
sheet.serialize()
# 5. sheet manager ?
# 6. json message / zip or not / b64 / ...
# print sheet.internaldata
# 7. send the payload
self._ctiserver.sendsheettolist(
tosendlist, {
'class': 'sheet',
'channel': channel,
'serial': sheet.serial,
'compressed': sheet.compressed,
'payload': sheet.payload
})
def register_callbacks():
ami_handler = ami_callback_handler.AMICallbackHandler.get_instance()
ami_handler.register_callback('MeetmeJoin', parse_join)
ami_handler.register_callback('MeetmeLeave', parse_leave)
ami_handler.register_callback('MeetmeMute', parse_meetmemute)
ami_handler.register_callback('MeetmeList', parse_meetmelist)
manager = context.get('meetme_service_manager')
InviteConfroom.register_callback_params(manager.invite, ['user_id', 'invitee'])
def _get_set_fn(self, uniqueid):
aggregator = context.get('call_form_variable_aggregator')
def _set(var_name, var_value):
aggregator.set(uniqueid,
CallFormVariable('xivo', var_name, var_value))
return _set
def variable_values(self):
variables = context.get('call_form_variable_aggregator').get(self.internaldata['uid'])
result = {}
for variable_type, variables in variables.iteritems():
for variable_name, value in variables.iteritems():
full_variable_name = '%s-%s' % (variable_type, variable_name)
result[full_variable_name] = value
return result
def parse_leave(event):
try:
manager = context.get('queue_entry_manager')
manager.leave(event[QUEUE],
int(event[POSITION]),
int(event[COUNT]),
event[UNIQUE_ID])
except (KeyError, ValueError):
logger.warning('Failed to parse Leave event %s', event)
def variable_values(self):
variables = context.get('call_form_variable_aggregator').get(
self.internaldata['uid'])
result = {}
for variable_type, variables in variables.iteritems():
for variable_name, value in variables.iteritems():
full_variable_name = '%s-%s' % (variable_type, variable_name)
result[full_variable_name] = value
return result
def parse_queue_summary(queuesummary_event):
queue_name = queuesummary_event['Queue']
queue_id = dao.queue.get_id_as_str_from_name(queue_name)
if queue_id is None:
return
counters = QueueCounters(available=queuesummary_event['Available'], EWT=queuesummary_event['HoldTime'], Talking=queuesummary_event['Talking'])
queue_statistics_producer = context.get('queue_statistics_producer')
queue_statistics_producer.on_queue_summary(queue_id, counters)
def register_callbacks():
ami_handler = ami_callback_handler.AMICallbackHandler.get_instance()
ami_handler.register_callback('MeetmeJoin', parse_join)
ami_handler.register_callback('MeetmeLeave', parse_leave)
ami_handler.register_callback('MeetmeMute', parse_meetmemute)
ami_handler.register_callback('MeetmeList', parse_meetmelist)
manager = context.get('meetme_service_manager')
InviteConfroom.register_callback_params(manager.invite,
['user_id', 'invitee'])
def sheetsend(self, where, uid):
sheets = config.get('sheets')
if not sheets:
return
self.sheetevents = sheets.get('events')
self.sheetdisplays = sheets.get('displays')
self.sheetoptions = sheets.get('options')
self.sheetconditions = sheets.get('conditions')
if where not in self.sheetevents:
return
_set = self._get_set_fn(uid)
for se in self.sheetevents[where]:
display_id = se.get('display')
condition_id = se.get('condition')
option_id = se.get('option')
if not self.sheetdisplays.get(display_id):
continue
_set('time', time.strftime('%H:%M:%S', time.localtime()))
_set('date', time.strftime('%Y-%m-%d', time.localtime()))
_set('where', where)
_set('uniqueid', uid)
_set('ipbxid', self.ipbxid)
channel = context.get('call_form_variable_aggregator').get(uid)['xivo']['channel']
sheet = cti_sheets.Sheet(where, self.ipbxid, uid)
sheet.setoptions(self.sheetoptions.get(option_id))
sheet.setdisplays(self.sheetdisplays.get(display_id))
sheet.setconditions(self.sheetconditions.get(condition_id))
# 1. whom / userinfos : according to outdest or destlist to update in Channel structure
# + according to conditions
# final 'whom' description should be clearly written in order to send across 'any path'
tomatch = sheet.checkdest()
tosendlist = self._ctiserver.get_connected(tomatch)
# 2. make an extra call to a db if requested ? could be done elsewhere (before) also ...
# 3. build sheet items (according to values)
sheet.setfields()
# 4. sheet construct (according to serialization)
sheet.serialize()
# 5. sheet manager ?
# 6. json message / zip or not / b64 / ...
# print sheet.internaldata
# 7. send the payload
self._ctiserver.sendsheettolist(tosendlist,
{'class': 'sheet',
'channel': channel,
'serial': sheet.serial,
'compressed': sheet.compressed,
'payload': sheet.payload})
def main():
cti_config.init_cli_config(sys.argv[1:])
cti_config.init_config_file()
cti_config.update_db_config()
register_class.setup()
ctid = context.get('cti_server')
ctid.setup()
ctid.run()
def parse_join(event):
try:
manager = context.get('queue_entry_manager')
manager.join(event[QUEUE],
int(event[POSITION]),
int(event[COUNT]),
event[NAME],
event[NUMBER],
event[UNIQUE_ID])
except (KeyError, ValueError):
logger.warning('Failed to parse Join event %s', event)
def parse_queue_entry(event):
try:
manager = context.get('queue_entry_manager')
manager.insert(event[QUEUE],
int(event[POSITION]),
event[NAME],
event[NUMBER],
event[UNIQUE_ID],
int(event[WAIT]))
except (KeyError, ValueError):
logger.warning('Failed to parse QueueEntry event %s', event)
def parse_queue_summary(queuesummary_event):
queue_name = queuesummary_event['Queue']
queue_id = dao.queue.get_id_as_str_from_name(queue_name)
if queue_id is None:
return
counters = QueueCounters(available=queuesummary_event['Available'],
EWT=queuesummary_event['HoldTime'],
Talking=queuesummary_event['Talking'])
queue_statistics_producer = context.get('queue_statistics_producer')
queue_statistics_producer.on_queue_summary(queue_id, counters)
def __init__(self, cti_server, queue_member_cti_adapter):
self._ctiserver = cti_server
self.queue_member_cti_adapter = queue_member_cti_adapter
self.ipbxid = 'xivo'
self.xod_config = {}
self.xod_status = {}
self.channels = {}
self.faxes = {}
self.ctistack = []
self._sent_sheets = defaultdict(list)
self.funckey_manager = context.get('funckey_manager')
def handle_ami_function(self, evfunction, event):
"""
Handles the AMI events related to a given function (i.e. containing the Event field).
It roughly only dispatches them to the relevant commandset's methods.
"""
ami_18 = context.get('ami_18')
functions = []
if 'Event' in event:
functions.extend(ami_callback_handler.AMICallbackHandler.get_instance().get_callbacks(event))
if evfunction in ami_def.evfunction_to_method_name:
methodname = ami_def.evfunction_to_method_name.get(evfunction)
if hasattr(ami_18, methodname):
functions.append(getattr(ami_18, methodname))
self._run_functions_with_event(functions, event)
def handle_ami_function(self, evfunction, event):
"""
Handles the AMI events related to a given function (i.e. containing the Event field).
It roughly only dispatches them to the relevant commandset's methods.
"""
ami_18 = context.get('ami_18')
functions = []
if 'Event' in event:
functions.extend(ami_callback_handler.AMICallbackHandler.get_instance().get_callbacks(event))
if evfunction in ami_def.evfunction_to_method_name:
methodname = ami_def.evfunction_to_method_name.get(evfunction)
if hasattr(ami_18, methodname):
functions.append(getattr(ami_18, methodname))
self._run_functions_with_event(functions, event)
def disconnected(self, cause):
logger.info('disconnected %s', cause)
self.login_task.cancel()
if self.transferconnection and self.transferconnection.get('direction') == 'c2s':
logger.info('%s got the file ...', self.transferconnection.get('faxobj').fileid)
else:
try:
user_service_manager = context.get('user_service_manager')
user_id = self.user_id()
if (cause == self.DisconnectCause.by_client
or cause == self.DisconnectCause.by_server_stop
or cause == self.DisconnectCause.by_server_reload
or cause == self.DisconnectCause.broken_pipe):
user_service_manager.disconnect_no_action(user_id)
else:
raise TypeError('invalid DisconnectCause %s' % cause)
except NotLoggedException:
logger.warning('Called disconnected with no user_id')
def disconnected(self, cause):
logger.info('disconnected %s', cause)
self.login_task.cancel()
if self.transferconnection and self.transferconnection.get('direction') == 'c2s':
logger.info('%s got the file ...', self.transferconnection.get('faxobj').fileid)
else:
try:
user_service_manager = context.get('user_service_manager')
user_id = self.user_id()
if (cause == self.DisconnectCause.by_client
or cause == self.DisconnectCause.by_server_stop
or cause == self.DisconnectCause.by_server_reload
or cause == self.DisconnectCause.broken_pipe):
user_service_manager.disconnect_no_action(user_id)
else:
raise TypeError('invalid DisconnectCause %s' % cause)
except NotLoggedException:
logger.warning('Called disconnected with no user_id')
def instanciate_dao(innerdata_obj, queue_member_manager):
global agent
agent = AgentDAO(innerdata_obj, queue_member_manager)
global channel
channel = ChannelDAO(innerdata_obj,
context.get('call_form_variable_aggregator'))
global queue
queue = QueueDAO(innerdata_obj)
global meetme
meetme = MeetmeDAO(innerdata_obj)
global phone
phone = PhoneDAO(innerdata_obj)
global user
user = UserDAO(innerdata_obj)
global voicemail
voicemail = VoicemailDAO(innerdata_obj)
global innerdata
innerdata = InnerdataDAO(innerdata_obj)
def _on_login_capas(self, profile_id, state, cti_connection):
if cti_connection != self._connection:
return
logger.debug('_on_login_capas: %r %s', profile_id, state)
LoginCapas.deregister_callback(self._on_login_capas)
if profile_id != self._cti_profile_id:
logger.info(
'LOGINFAIL - login_capas - wrong cti_profile_id: %r %r',
profile_id, self._cti_profile_id)
return self._fatal('login_capas', 'wrong cti_profile_id')
profile_config = config['profiles'].get(profile_id)
if not profile_config:
logger.info('LOGINFAIL - login_capas - unknown cti_profile_id')
return self._fatal('login_capas', 'unknown cti_profile_id')
get_capa = lambda key: config[key].get(profile_config[key], {})
capas = {
'services': get_capa('services'),
'preferences': get_capa('preferences'),
'userstatus': get_capa('userstatus'),
'phonestatus': get_capa('phonestatus')
}
msg = {
'class': 'login_capas',
'userid': self._user_id,
'ipbxid': self._ipbxid,
'capas': capas,
'capaxlets': profile_config['xlets'],
'appliname': profile_config['name']
}
user_service_manager = context.get('user_service_manager')
user_service_manager.connect(self._user_id, self._user_uuid,
self._auth_token, state)
if self._login_task:
self._login_task.cancel()
self._send_msg(msg)
login_info = {'user_uuid': self._user_uuid, 'user_id': self._user_id}
logger.info('LOGIN_SUCCESSFUL for %s', login_info)
def _on_exit(self):
time_uptime = int(time.time() - time.mktime(self.time_start))
logger.info('STOPPING %s (pid %d) / uptime %d s (since %s)',
self.servername, os.getpid(),
time_uptime, time.asctime(self.time_start))
logger.debug('Stopping the bus listener')
if self._bus_listener_thread:
context.get('bus_listener').should_stop = True
self._bus_listener_thread.join()
logger.debug('Closing all sockets')
self._socket_close_all()
logger.debug('Stopping all remaining threads')
for thread in threading.enumerate():
if thread.getName() not in ('MainThread', 'HTTPServerThread', 'ServiceDiscoveryThread'):
thread._Thread__stop()
daemonize.unlock_pidfile(config['pidfile'])
def setup(self):
cti_config.update_db_config()
self._set_logger()
self._daemonize()
QueueLogger.init()
self._set_signal_handlers()
self.interface_ami = context.get('interface_ami')
self._user_service_manager = context.get('user_service_manager')
self._funckey_manager = context.get('funckey_manager')
self._agent_service_manager = context.get('agent_service_manager')
self._call_form_result_handler = context.get('call_form_result_handler')
self._presence_service_executor = context.get('presence_service_executor')
self._statistics_notifier = context.get('statistics_notifier')
self._queue_statistics_producer = context.get('queue_statistics_producer')
self._queue_member_notifier = context.get('queue_member_notifier')
self._queue_member_updater = context.get('queue_member_updater')
self._queue_member_manager = context.get('queue_member_manager')
self._queue_member_cti_adapter = context.get('queue_member_cti_adapter')
self._queue_member_cti_subscriber = context.get('queue_member_cti_subscriber')
self._queue_member_indexer = context.get('queue_member_indexer')
self._user_service_manager.presence_service_executor = self._presence_service_executor
self._queue_entry_manager = context.get('queue_entry_manager')
self._queue_statistics_manager = context.get('queue_statistics_manager')
self._queue_entry_notifier = context.get('queue_entry_notifier')
self._task_queue = context.get('task_queue')
self._task_scheduler = context.get('task_scheduler')
self._agent_availability_updater = context.get('agent_availability_updater')
self._agent_service_cti_parser = context.get('agent_service_cti_parser')
self._statistics_producer_initializer = context.get('statistics_producer_initializer')
self._agent_status_manager = context.get('agent_status_manager')
self._agent_client = context.get('agent_client')
self._agent_client.connect()
context.get('user_service_notifier').send_cti_event = self.send_cti_event
context.get('user_service_notifier').ipbx_id = self.myipbxid
queue_entry_manager.register_events()
queue_statistics_manager.register_events()
queue_statistics_producer.register_events()
meetme_service_manager_module.register_callbacks()
meetme_service_manager = context.get('meetme_service_manager')
meetme_service_manager.initialize()
self._register_cti_callbacks()
self._register_ami_callbacks()
self._register_message_hooks()
def parse_queue_status_complete(event):
manager = context.get('queue_entry_manager')
manager.publish()
def handle_agent_unlinked(self, event):
channel_name = event['Channel']
member_name = event['MemberName']
uniqueid = event['Uniqueid']
self._set_channel_extra_vars_agent(event, channel_name, member_name)
context.get('call_form_dispatch_filter').handle_agent_complete(uniqueid, channel_name)
def handle_agent_called(self, event):
channel_name = event['DestinationChannel']
member_name = event['AgentName']
uniqueid = event['Uniqueid']
self._set_channel_extra_vars_agent(event, channel_name, member_name)
context.get('call_form_dispatch_filter').handle_agent_called(uniqueid, channel_name)
def parse_queue_params(event):
try:
manager = context.get('queue_entry_manager')
manager.clear_data(event[QUEUE])
except KeyError:
logger.warning('Failed to parse QueueParams event %s', event)
def __init__(self, name, params):
threading.Thread.__init__(self)
self.setName(name)
self.params = params
self._task_queue = context.get('task_queue')
def parse_queue_member_status(event):
try:
manager = context.get('queue_statistics_manager')
manager.get_queue_summary(event['Queue'])
except (KeyError, ValueError):
logger.warning('Failed to parse QueueSummary event %s', event)
def parse_leave(event):
number = event[CONF_ROOM_NUMBER]
if meetme_dao.is_a_meetme(number):
context.get('meetme_service_manager').leave(number, int(event[USERNUM]))
def parse_hold(event):
updater = context.get('channel_updater')
updater.set_hold(event['Channel'], event['Status'] == 'On')
def main_loop(self):
self.askedtoquit = False
self.time_start = time.localtime()
logger.info('STARTING %s (pid %d))', self.servername, os.getpid())
self._task_queue.clear()
self._task_scheduler.clear()
logger.info('Connecting to bus')
bus_producer = context.get('bus_producer')
if not bus_producer.connected:
bus_producer.connect()
bus_producer.declare_exchange(name=config['bus']['exchange_name'],
exchange_type=config['bus']['exchange_type'],
durable=config['bus']['exchange_durable'])
logger.info('Retrieving data')
self.safe = context.get('innerdata')
self.safe.user_service_manager = self._user_service_manager
self.safe.queue_member_cti_adapter = self._queue_member_cti_adapter
dao.instanciate_dao(self.safe, self._queue_member_manager)
self.safe.init_xod_config()
self.safe.init_xod_status()
self.safe.register_cti_handlers()
self.safe.register_ami_handlers()
self.safe.update_directories()
self._queue_member_updater.on_initialization()
self._queue_member_cti_subscriber.send_cti_event = self.send_cti_event
self._queue_member_cti_subscriber.subscribe_to_queue_member(self._queue_member_notifier)
self._queue_member_indexer.subscribe_to_queue_member(self._queue_member_notifier)
self._queue_statistics_manager.subscribe_to_queue_member(self._queue_member_notifier)
self._queue_statistics_producer.subscribe_to_queue_member(self._queue_member_notifier)
self._init_statistics_producers()
self._init_agent_availability()
self._queue_member_indexer.initialize(self._queue_member_manager)
logger.info('Local AMI socket connection')
self.interface_ami.init_connection()
self.ami_sock = self.interface_ami.connect()
if not self.ami_sock:
self._on_ami_down()
logger.info('Listening sockets')
xivoconf_general = config['main']
socktimeout = float(xivoconf_general.get('sockettimeout', '2'))
socket.setdefaulttimeout(socktimeout)
self.fdlist_established = {}
self.fdlist_listen_cti = {}
incoming_tcp = xivoconf_general.get('incoming_tcp', {})
for kind, bind_and_port in incoming_tcp.iteritems():
allow_kind = True
if len(bind_and_port) > 2:
allow_kind = bind_and_port[2]
if not allow_kind:
logger.warning('%s kind listening socket has been explicitly disabled', kind)
continue
bind, port = bind_and_port[:2]
self._init_tcp_socket(kind, bind, port)
logger.info('CTI Fully Booted in %.6f seconds', (time.time() - self.start_time))
while not self.askedtoquit:
self.select_step()
def _handle_extension_success(self, event, actionid, properties, mode):
ami_18 = context.get('ami_18')
msg = event.get('Message')
if msg and msg == 'Extension Status':
ami_18.amiresponse_extensionstatus(event)
def _register_cti_callbacks(self):
people_adapter = context.get('people_cti_adapter')
PeopleSearch.register_callback_params(people_adapter.search, ('user_id', 'pattern'))
PeopleHeaders.register_callback_params(people_adapter.get_headers, ['user_id'])
CallFormResult.register_callback_params(
self._call_form_result_handler.parse, ['user_id', 'variables'],
)
Dial.register_callback_params(self._user_service_manager.call_destination,
['cti_connection', 'user_id', 'destination'])
EnableDND.register_callback_params(self._user_service_manager.enable_dnd, ['user_id'])
DisableDND.register_callback_params(self._user_service_manager.disable_dnd, ['user_id'])
EnableRecording.register_callback_params(self._user_service_manager.enable_recording, ['target'])
DisableRecording.register_callback_params(self._user_service_manager.disable_recording, ['target'])
EnableFilter.register_callback_params(self._user_service_manager.enable_filter, ['user_id'])
DisableFilter.register_callback_params(self._user_service_manager.disable_filter, ['user_id'])
EnableUnconditionalForward.register_callback_params(self._user_service_manager.enable_unconditional_fwd, ['user_id', 'destination'])
DisableUnconditionalForward.register_callback_params(self._user_service_manager.disable_unconditional_fwd, ['user_id', 'destination'])
EnableNoAnswerForward.register_callback_params(self._user_service_manager.enable_rna_fwd, ['user_id', 'destination'])
DisableNoAnswerForward.register_callback_params(self._user_service_manager.disable_rna_fwd, ['user_id', 'destination'])
EnableBusyForward.register_callback_params(self._user_service_manager.enable_busy_fwd, ['user_id', 'destination'])
DisableBusyForward.register_callback_params(self._user_service_manager.disable_busy_fwd, ['user_id', 'destination'])
SubscribeToQueuesStats.register_callback_params(self._statistics_notifier.subscribe, ['cti_connection'])
SubscribeToQueuesStats.register_callback_params(self._queue_statistics_producer.send_all_stats, ['cti_connection'])
SubscribeToQueuesStats.register_callback_params(self._queue_statistics_manager.get_all_queue_summary)
SubscribeToQueuesStats.register_callback_params(self._queue_entry_manager.publish_all_realtime_stats, ['cti_connection'])
SubscribeQueueEntryUpdate.register_callback_params(
self._queue_entry_notifier.subscribe, ['cti_connection', 'queue_id'])
AgentLogin.register_callback_params(
self._agent_service_manager.on_cti_agent_login,
['user_id', 'agent_id', 'agent_phone_number']
)
AgentLogout.register_callback_params(
self._agent_service_manager.on_cti_agent_logout,
['user_id', 'agent_id']
)
Listen.register_callback_params(
self._agent_service_manager.on_cti_listen,
['user_id', 'destination']
)
Logout.register_callback_params(self._user_service_manager.disconnect, ['user_id'])
QueueAdd.register_callback_params(
self._agent_service_cti_parser.queue_add,
['member', 'queue']
)
QueueRemove.register_callback_params(
self._agent_service_cti_parser.queue_remove,
['member', 'queue']
)
QueuePause.register_callback_params(
self._agent_service_cti_parser.queue_pause,
['member', 'queue']
)
QueueUnPause.register_callback_params(
self._agent_service_cti_parser.queue_unpause,
['member', 'queue']
)
SubscribeMeetmeUpdate.register_callback_params(
context.get('meetme_service_notifier').subscribe,
['cti_connection']
)
SubscribeCurrentCalls.register_callback_params(
context.get('current_call_notifier').subscribe,
['cti_connection']
)
Hangup.register_callback_params(
context.get('current_call_manager').hangup,
['user_id']
)
AttendedTransfer.register_callback_params(
context.get('current_call_manager').attended_transfer,
['user_id', 'number']
)
DirectTransfer.register_callback_params(
context.get('current_call_manager').direct_transfer,
['user_id', 'number']
)
CancelTransfer.register_callback_params(
context.get('current_call_manager').cancel_transfer,
['user_id']
)
CompleteTransfer.register_callback_params(
context.get('current_call_manager').complete_transfer,
['user_id']
)
HoldSwitchboard.register_callback_params(
context.get('current_call_manager').switchboard_hold,
['user_id', 'queue_name']
)
ResumeSwitchboard.register_callback_params(
context.get('current_call_manager').switchboard_retrieve_waiting_call,
['user_id', 'unique_id', 'cti_connection'],
)
Answer.register_callback_params(
context.get('current_call_manager').switchboard_retrieve_waiting_call,
['user_id', 'unique_id', 'cti_connection'],
)
History.register_callback_params(
call_history_cti_interface.get_history,
['user_id', 'mode', 'size']
)
