def FirstMenu():
# initialize the counter
counter = 0
# While loop to check the number of invalid attempts by the user
while counter < 3:
# Print the welcome message
print("****** Welcome to Zendesk Ticket Viewer ******")
# Display the menu
# Get user input
start = input("Please type S to start or Q to quit: ")
if start.upper() == 'Q':
print("Closing the program...")
# Sleep for 2 seconds before closing the application
sleep(2)
# Set counter to 4 in order to quit the while loop
counter = 4
# Return false to close the program
quit()
elif start.upper() == 'S':
# return True to start next loop
return True
# Set counter to 4 in order to quit the while loop
counter = 4
clear()
else:
# Increment the counter if no option matches
counter += 1
clear()
# Display Error message
print("Invalid Input. Please try again."
"\nAttempts remaining: " + str(3 - counter))
# If the user made 3 invalid attempts, close the program.
InvalidAttempts(counter)
def AutoLogin():
# Decode the credentials
credentials = base64.b64decode(
b'YWJoaXNoZWtwYWh1amFAaG90bWFpbC5jb20=').decode(
'utf-8'), base64.b64decode(b'UElSQVRFU29mVEhFY2FyaWJiZWFu').decode(
'utf-8')
# Create session
session = requests.Session()
# Authenticate test user
session.auth = credentials
zendesk = 'https://thedottedline.zendesk.com/api/v2/tickets.json?page='
url = zendesk + '1'
response = session.get(url)
if response.status_code != 200:
# Call the error code method from errorCode.py
ErrorCodes(response.status_code)
# Sleep for 5 seconds before clearing screen
sleep(5)
clear()
else:
clear()
# Check the number of pages
DATA = response.json()
total_records = DATA['count']
# Calculate the number of pages
Total_Pages = int(total_records / 100) + 1
# If more than 1 page(100 tickets)
DataArray = [DATA] * (total_records)
RecordArray = [DATA] * Total_Pages
# Initialise counters
PageCount = 1
recordcounter = 0
# Put all the data in arrays
while recordcounter < total_records:
for records in RecordArray:
zendesk = 'https://thedottedline.zendesk.com/api/v2/tickets.json?page='
url = zendesk + str(PageCount)
response = session.get(url)
# Get all the ticket records
records = response.json()
# Get individual ticket records
for data in records['tickets']:
DataArray[recordcounter] = data
# Increment the record counter
recordcounter += 1
# Increment to next page
PageCount += 1
# display a message if no tickets were found
if total_records == 0:
print(
'this account has zero tickets. requsting tickets dislay will result in blank output'
)
# Return the collected tickets
return DataArray
def InvalidAttempts(counter):
if counter == 3:
# Clear the screem
clear()
# Display error message
print("You have exceeded maximum number of attempts."
"\nClosing the application...")
# Sleep for 2 seconds before closing the application
sleep(2)
# Close the application
quit()
def SecondMenu():
# initialise counter
counter = 0
# While loop to keep the incorrect attempts in check
while counter < 3:
clear()
# Display the menu
# Get user input
print("Select option 1 to auto login using a test account"
"\nSelect option 2 to enter your log in details"
"\nSelect option 3 to close the application")
option = input("Enter your choice: ")
# Try block to catch input type mismatch
try:
choice = int(option)
if choice == 1: # User selects auto login
# Set counter to 4 in order to quit the while loop
counter = 4
# Return true if user selects Auto login
return True
elif choice == 2: # User Selects manual login
# Set counter to 4 in order to quit the while loop
counter = 4
# Return false if user selects manual login
return False
elif choice == 3: # user wants to close the application
# Set counter to 4 in order to quit the while loop
counter = 4
quit()
else:
# If user's choice is out of range
# increment the counter
counter += 1
# Display Error message
print("Invalid value. Please select one option out of 1, 2 and 3"
"\nAttempts remaining: " + str(3 - counter))
# Except block to catch value Error (if input is different that required data type)
except ValueError:
# Increment the counter
counter += 1
# Print error message for the user
print("Invalid value. Please select one option out of 1, 2 and 3"
"\nAttempts remaining: " + str(3 - counter))
# Sleep for 2 seconds before clearing the screen
sleep(2)
clear()
# If the user made 3 invalid attempts, close the program.
InvalidAttempts(counter)
def DisplayAll(DataArray):
clear()
print("\n\n")
# For loop to get all the elements of the array to print the required data
for ticket in DataArray:
# Tabulate and separate all the tickets
print(
"--------------------------------------------------------------------------"
)
print('Ticket ID: {}'.format(ticket['id']))
print(
"--------------------------------------------------------------------------"
)
print("Ticket Subject: {}\n"
"Ticket Status: {}\n"
"Requester ID: {}\n"
"Submitter ID: {}".format(ticket['raw_subject'],
ticket['status'],
ticket['submitter_id'],
ticket['assignee_id']))
print(
"--------------------------------------------------------------------------\n\n"
)
def ThirdMenu():
# Initialise the counter
counter = 0
while counter < 3:
# Display the menu
option = input("Please select one of the following options:"
"\n\tSelect option 1 to display all the tickets"
"\n\tSelect option 2 to display a specific ticket"
"\n\tSelect option 3 to logout and try again"
"\n\tSelect option 4 to close the application."
"\n\tYour Choice: ")
# Try block to catch input type mismatch
try:
choice = int(option)
if choice == 1: # User wants to display all the tickets
clear()
# Set counter to 4 in order to quit the while loop
counter = 4
return choice
elif choice == 2: # User wants to Select a specific ticket number
# Set counter to 4 in order to quit the while loop
counter = 4
return choice
elif choice == 3: # User wants to try using another account/domain
clear()
# Set counter to 4 in order to quit the while loop
counter = 4
print("Logging out...")
# Sleep for 2 seconds before clearing screen
sleep(2)
clear()
return choice
elif choice == 4: # User wants to close the application
clear()
counter = 4
print("Closing the application...")
# Sleep for 2 seconds before closing the application
sleep(2)
quit()
else: # user has entered out of range option
clear()
# Increment the counter
counter += 1
# Display the error message
print("Invalid choice. Please try again"
"\nAttempts remaining: " + str(3 - counter))
# Except block to catch value Error (if input is different that required data type)
except ValueError:
# Increment the counter
counter += 1
# Display te error message
print("Invalid value. Please select one option out of 1, 2, 3 and 4"
"\nAttempts remaining: " + str(3 - counter))
# Add 2 second delay before clearing the screen
sleep(2)
clear()
# If the user made 3 invalid attempts, close the program.
InvalidAttempts(counter)
def DisplaySelected(DataArray):
clear()
# Initialise the counters
itemCounter = 0
counter = 0
for temp in DataArray:
# counter to get the total number of tickets
itemCounter += 1
# While loop to limit number of attempts
while counter < 3:
option = input("Total tickets: " + str(itemCounter) +
"\nPlease enter the ticket ID/number to be searched: ")
# Try block to catch input type mismatch
try:
choice = int(option)
if choice <= itemCounter and choice > 0:
clear()
for ticket in DataArray:
for id in ticket.values():
# If the id is fount in the tickets
# Print the required ticket
if id == choice:
# Tabulate and separate all the tickets
print(
"\n\n--------------------------------------------------------------------------"
)
print('Ticket ID: {}'.format(ticket['id']))
print(
"--------------------------------------------------------------------------"
)
print("Ticket Subject: {}\n"
"Ticket Status: {}\n"
"Requester ID: {}\n"
"Submitter ID: {}\n"
"Ticket Description: {}".format(
ticket['raw_subject'], ticket['status'],
ticket['submitter_id'],
ticket['assignee_id'],
ticket['description']))
print(
"--------------------------------------------------------------------------\n\n"
)
# Set counter to 4 in order to quit the while loop
counter = 4
break
# If the user entered out of range value
elif choice > itemCounter or choice <= 0:
# increment the attempt counter
counter += 1
# display error message
print(
"The id you have entered is out of range. Please try again."
"\nYou selected: " + str(choice) +
"\nNumber of attempts remaining: " + str(3 - counter))
# Except block to catch value Error (if input is different that required data type)
except ValueError:
counter += 1
print("Invalid value. Please select a valid value"
"\nAttempts remaining: " + str(3 - counter))
# Sleep for 2 seconds before clearing screen
sleep(2)
clear()
# If the user made 3 invalid attempts, close the program.
InvalidAttempts(counter)
def Login():
# Set counter to 0
counter = 0
# If user does not make 3 incorrect attempts continue
while counter < 3:
print('https://{DomainName}.zendesk.com')
# Get user's login details
domain = input("Please enter the domain name (without curly braces): ")
email = input("Please enter your email address: ")
password = getpass("Please enter your password: "******"Please check the data you entered."
"\nDomain Name: " + domain + "\nEmail ID: " + email +
"\nPassword: "******"\nTotal attempts remaining: " +
str(3 - counter))
else:
clear()
# Check the number of pages
DATA = response.json()
total_records = DATA['count']
# Calculate the number of pages
Total_Pages = int(total_records / 100) + 1
# If more than 1 page(100 tickets)
DataArray = [DATA] * (total_records)
RecordArray = [DATA] * Total_Pages
PageCount = 1
recordcounter = 0
# Put all the data in arrays
while recordcounter < total_records:
for records in RecordArray:
zendesk = 'https://' + domain + '.zendesk.com/api/v2/tickets.json?page='
url = zendesk + str(PageCount)
response = session.get(url)
# get all the ticket records
records = response.json()
# Get individual ticket records
for data in records['tickets']:
DataArray[recordcounter] = data
# Increment the record counter
recordcounter += 1
# Increment the to next page
PageCount += 1
# Set counter to 4 to break while loop
counter = 4
# display a message if no tickets were found
if total_records == 0:
print(
'this account has zero tickets. requsting tickets dislay will result in blank output'
)
# Return the ticket data
return DataArray
# If the user made 3 invalid attempts, close the program.
InvalidAttempts(counter)