class ServiceRequestActivate(Resource):
citizen_schema = CitizenSchema()
service_requests_schema = ServiceReqSchema(many=True)
service_request_schema = ServiceReqSchema()
@oidc.accept_token(require_token=True)
@api_call_with_retry
def post(self, id):
csr = CSR.find_by_username(g.oidc_token_info['username'])
service_request = ServiceReq.query.filter_by(sr_id=id) \
.join(ServiceReq.citizen, aliased=True) \
.filter_by(office_id=csr.office_id).first_or_404()
active_service_state = SRState.get_state_by_name("Active")
complete_service_state = SRState.get_state_by_name("Complete")
# Find the currently active service_request and close it
for req in service_request.citizen.service_reqs:
if req.sr_state_id == active_service_state.sr_state_id:
req.sr_state_id = complete_service_state.sr_state_id
req.finish_service(csr, clear_comments=False)
db.session.add(req)
# Then set the requested service to active
service_request.sr_state_id = active_service_state.sr_state_id
period_state_being_served = PeriodState.get_state_by_name(
"Being Served")
new_period = Period(sr_id=service_request.sr_id,
csr_id=csr.csr_id,
reception_csr_ind=csr.receptionist_ind,
ps_id=period_state_being_served.ps_id,
time_start=datetime.now())
db.session.add(new_period)
db.session.add(service_request)
citizen_obj = Citizen.query.get(service_request.citizen_id)
citizen_obj.service_count = citizen_obj.service_count + 1
db.session.commit()
SnowPlow.choose_service(service_request, csr, "additionalservice")
citizen_result = self.citizen_schema.dump(service_request.citizen)
socketio.emit('update_active_citizen',
citizen_result.data,
room=csr.office_id)
result = self.service_request_schema.dump(service_request)
return {'service_request': result.data, 'errors': result.errors}, 200
class ServiceRequestsDetail(Resource):
citizen_schema = CitizenSchema()
service_requests_schema = ServiceReqSchema(many=True)
service_request_schema = ServiceReqSchema()
@oidc.accept_token(require_token=True)
@api_call_with_retry
def put(self, id):
json_data = request.get_json()
if not json_data:
return {
'message': 'No input data received for updating citizen'
}, 400
csr = CSR.query.filter_by(
username=g.oidc_token_info['username'].split("idir/")[-1]).first()
service_request = ServiceReq.query.filter_by(sr_id=id) \
.join(ServiceReq.citizen, aliased=True) \
.filter_by(office_id=csr.office_id).first_or_404()
try:
service_request = self.service_request_schema.load(
json_data, instance=service_request, partial=True).data
except ValidationError as err:
return {'message': err.messages}, 422
db.session.add(service_request)
db.session.commit()
SnowPlow.choose_service(service_request, csr, "chooseservice")
result = self.service_request_schema.dump(service_request)
citizen_result = self.citizen_schema.dump(service_request.citizen)
socketio.emit('update_active_citizen',
citizen_result.data,
room=csr.office_id)
return {'service_request': result.data, 'errors': result.errors}, 200
class CitizenSchema(ma.ModelSchema):
class Meta:
model = Citizen
jit = toastedmarshmallow.Jit
exclude = ('office_citizens','office',)
citizen_id = fields.Int(dump_only=True)
office_id = fields.Int()
ticket_number = fields.Str(dump_only=True)
citizen_comments = fields.Str()
qt_xn_citizen_ind = fields.Int()
start_time = fields.DateTime(dump_only=True)
accurate_time_ind = fields.Int()
service_reqs = fields.Nested(ServiceReqSchema(exclude=('citizen',)), many=True)
cs = fields.Nested(CitizenStateSchema(exclude=('cs_state_desc', 'cs_id', 'citizens', 'state_citizens')))
priority = fields.Int()
class CitizenServiceRequests(Resource):
service_requests_schema = ServiceReqSchema(many=True)
@oidc.accept_token(require_token=True)
def get(self, id):
try:
csr = CSR.find_by_username(g.oidc_token_info['username'])
citizen = Citizen.query.filter_by(citizen_id=id,
office_id=csr.office_id).first()
result = self.service_requests_schema.dump(citizen.service_reqs)
return {'service_requests': result.data, 'errors': result.errors}
except exc.SQLAlchemyError as e:
print(e)
return {'message': 'API is down'}, 500
class CitizenLeft(Resource):
service_request_schema = ServiceReqSchema(many=True)
citizen_schema = CitizenSchema()
clear_comments_flag = (os.getenv("THEQ_CLEAR_COMMENTS_FLAG",
"True")).upper() == "TRUE"
@oidc.accept_token(require_token=True)
@api_call_with_retry
def post(self, id):
csr = CSR.find_by_username(g.oidc_token_info['username'])
citizen = Citizen.query.filter_by(citizen_id=id,
office_id=csr.office_id).first()
sr_state = SRState.get_state_by_name("Complete")
for service_request in citizen.service_reqs:
service_request.sr_state_id = sr_state.sr_state_id
for p in service_request.periods:
if p.time_end is None:
p.time_end = datetime.now()
citizen.cs = CitizenState.query.filter_by(
cs_state_name='Left before receiving services').first()
if self.clear_comments_flag:
citizen.citizen_comments = None
if citizen.start_time.date() != datetime.now().date():
citizen.accurate_time_ind = 0
db.session.add(citizen)
db.session.commit()
SnowPlow.snowplow_event(citizen.citizen_id, csr, "customerleft")
socketio.emit('citizen_invited', {},
room='sb-%s' % csr.office.office_number)
result = self.citizen_schema.dump(citizen)
socketio.emit('update_active_citizen', result.data, room=csr.office_id)
return {'citizen': result.data, 'errors': result.errors}, 200
class CitizenLeft(Resource):
service_request_schema = ServiceReqSchema(many=True)
citizen_schema = CitizenSchema()
@oidc.accept_token(require_token=True)
@api_call_with_retry
def post(self, id):
csr = CSR.query.filter_by(
username=g.oidc_token_info['username'].split("idir/")[-1]).first()
citizen = Citizen.query.filter_by(citizen_id=id,
office_id=csr.office_id).first()
sr_state = SRState.query.filter_by(sr_code="Complete").first()
# Save this service for the Snowplow call later.
active_service_request = citizen.get_active_service_request()
for service_request in citizen.service_reqs:
service_request.sr_state_id = sr_state.sr_state_id
for p in service_request.periods:
if p.time_end is None:
p.time_end = datetime.now()
citizen.cs = CitizenState.query.filter_by(
cs_state_name='Left before receiving services').first()
citizen.citizen_comments = None
db.session.add(citizen)
db.session.commit()
SnowPlow.snowplow_event(citizen.citizen_id, csr, "customerleft")
socketio.emit('update_customer_list', {}, room=csr.office_id)
socketio.emit('citizen_invited', {},
room='sb-%s' % csr.office.office_number)
result = self.citizen_schema.dump(citizen)
socketio.emit('update_active_citizen', result.data, room=csr.office_id)
return {'citizen': result.data, 'errors': result.errors}, 200
class ServiceRequestsList(Resource):
citizen_schema = CitizenSchema()
service_request_schema = ServiceReqSchema()
@oidc.accept_token(require_token=True)
@api_call_with_retry
def post(self):
json_data = request.get_json()
if not json_data:
return {"message": "No input data received for creating service request"}, 400
csr = CSR.find_by_username(g.oidc_token_info['username'])
try:
service_request = self.service_request_schema.load(json_data['service_request']).data
except ValidationError as err:
return {"message": err.messages}, 422
except KeyError as err:
print (err)
return {"message": str(err)}
active_sr_state = SRState.get_state_by_name("Active")
complete_sr_state = SRState.get_state_by_name("Complete")
citizen_state = CitizenState.query.filter_by(cs_state_name="Active").first()
citizen = Citizen.query.get(service_request.citizen_id)
service = Service.query.get(service_request.service_id)
if citizen is None:
return {"message": "No matching citizen found for citizen_id"}, 400
if service is None:
return {"message": "No matching service found for service_id"}, 400
# Find the currently active service_request and close it (if it exists)
for req in citizen.service_reqs:
if req.sr_state_id == active_sr_state.sr_state_id:
req.sr_state_id = complete_sr_state.sr_state_id
req.finish_service(csr, clear_comments=False)
db.session.add(req)
service_request.sr_state_id = active_sr_state.sr_state_id
# Only add ticket creation period and ticket number if it's their first service_request
if len(citizen.service_reqs) == 0:
period_state_ticket_creation = PeriodState.get_state_by_name("Ticket Creation")
ticket_create_period = Period(
csr_id=csr.csr_id,
reception_csr_ind=csr.receptionist_ind,
ps_id=period_state_ticket_creation.ps_id,
time_start=citizen.get_service_start_time(),
time_end=datetime.now()
)
service_request.periods.append(ticket_create_period)
# Move start_time back 6 hours to account for DST and UTC offsets
# It's only important that the number carries over _around_ midnight
offset_start_time = citizen.start_time - timedelta(hours=6)
service_count = ServiceReq.query \
.join(ServiceReq.citizen, aliased=True) \
.filter(Citizen.start_time >= offset_start_time.strftime("%Y-%m-%d")) \
.filter_by(office_id=csr.office_id) \
.join(ServiceReq.service, aliased=True) \
.filter_by(prefix=service.prefix) \
.count()
citizen.ticket_number = service.prefix + str(service_count)
else:
period_state_being_served = PeriodState.get_state_by_name("Being Served")
ticket_create_period = Period(
csr_id=csr.csr_id,
reception_csr_ind=csr.receptionist_ind,
ps_id=period_state_being_served.ps_id,
time_start=datetime.now()
)
service_request.periods.append(ticket_create_period)
citizen.cs_id = citizen_state.cs_id
# See whether first service, or next service.
if len(citizen.service_reqs) == 0:
snowplow_event = "chooseservice"
citizen.service_count = 1
else:
snowplow_event = "additionalservice"
citizen.service_count = citizen.service_count + 1
db.session.add(service_request)
db.session.add(citizen)
db.session.commit()
SnowPlow.choose_service(service_request, csr, snowplow_event)
citizen_result = self.citizen_schema.dump(citizen)
socketio.emit('update_active_citizen', citizen_result.data, room=csr.office_id)
result = self.service_request_schema.dump(service_request)
return {'service_request': result.data,
'errors': result.errors}, 201