def begin_service(self, csr, snowplow_event): active_period = self.get_active_period() if active_period.ps.ps_name in ["Being Served"]: raise TypeError( "You cannot begin serving a citizen that is already being served" ) active_period.time_end = datetime.utcnow() # db.session.add(active_period) period_state_being_served = PeriodState.get_state_by_name( "Being Served") new_period = Period(sr_id=self.sr_id, csr_id=csr.csr_id, reception_csr_ind=csr.receptionist_ind, ps_id=period_state_being_served.ps_id, time_start=datetime.utcnow()) self.periods.append(new_period) # Calculate number of active periods, for Snowplow call. period_count = len(self.periods) SnowPlow.snowplow_event(self.citizen_id, csr, snowplow_event, period_count=period_count, current_sr_number=self.sr_number)
def post(self, id): csr = CSR.find_by_username(g.jwt_oidc_token_info['username']) citizen = Citizen.query.filter_by(citizen_id=id).first() my_print("==> POST /citizens/" + str(citizen.citizen_id) + '/finish_service/, Ticket: ' + citizen.ticket_number) active_service_request = citizen.get_active_service_request() inaccurate = request.args.get('inaccurate') if active_service_request is None: return {"message": "Citizen has no active service requests"} # If citizen here overnight, or inaccurate time flag set, update accurate time flag. if citizen.start_time.date() != datetime.now().date( ) or inaccurate == 'true': citizen.accurate_time_ind = 0 SnowPlow.snowplow_event( citizen.citizen_id, csr, "finish", quantity=active_service_request.quantity, current_sr_number=active_service_request.sr_number) active_sr_id = active_service_request.sr_id active_service_request.finish_service(csr, self.clear_comments_flag) citizen_state = CitizenState.query.filter_by( cs_state_name="Received Services").first() citizen.cs_id = citizen_state.cs_id pending_service_state = SRState.get_state_by_name("Complete") active_service_request.sr_state_id = pending_service_state.sr_state_id # remove walkin unique id when service is finished citizen.walkin_unique_id = None db.session.add(citizen) db.session.commit() # Loop to stop all services in the service stopped state (which are all except the active service) if len(citizen.service_reqs) != 1: for sr in citizen.service_reqs: if sr.sr_id != active_sr_id: SnowPlow.snowplow_event(citizen.citizen_id, csr, "finishstopped", quantity=sr.quantity, current_sr_number=sr.sr_number) socketio.emit('citizen_invited', {}, room='sb-%s' % csr.office.office_number) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result, room=csr.office_id) return { 'citizen': result, 'errors': self.citizen_schema.validate(citizen) }, 200
def post(self, id): csr = CSR.find_by_username(g.jwt_oidc_token_info['username']) service_request = ServiceReq.query.filter_by(sr_id=id) \ .join(ServiceReq.citizen, aliased=True) \ .filter_by(office_id=csr.office_id).first_or_404() active_service_state = SRState.get_state_by_name("Active") complete_service_state = SRState.get_state_by_name("Complete") # Find the currently active service_request and close it current_sr_number = 0 for req in service_request.citizen.service_reqs: if req.sr_state_id == active_service_state.sr_state_id: req.sr_state_id = complete_service_state.sr_state_id req.finish_service(csr, clear_comments=False) current_sr_number = req.sr_number db.session.add(req) # Then set the requested service to active service_request.sr_state_id = active_service_state.sr_state_id period_state_being_served = PeriodState.get_state_by_name( "Being Served") new_period = Period(sr_id=service_request.sr_id, csr_id=csr.csr_id, reception_csr_ind=csr.receptionist_ind, ps_id=period_state_being_served.ps_id, time_start=datetime.utcnow()) db.session.add(new_period) db.session.add(service_request) db.session.commit() # To make service active, stop current service, restart previous service. SnowPlow.snowplow_event(service_request.citizen.citizen_id, csr, "stopservice", current_sr_number=current_sr_number) SnowPlow.snowplow_event(service_request.citizen.citizen_id, csr, "restartservice", current_sr_number=service_request.sr_number) citizen_result = self.citizen_schema.dump(service_request.citizen) socketio.emit('update_active_citizen', citizen_result, room=csr.office_id) result = self.service_request_schema.dump(service_request) return { 'service_request': result, 'errors': self.service_request_schema.validate(service_request) }, 200
def post(self, id): csr = CSR.find_by_username(g.oidc_token_info['username']) citizen = Citizen.query.filter_by(citizen_id=id, office_id=csr.office_id).first() sr_state = SRState.get_state_by_name("Complete") # Create parameters for and make snowplow call. Default is no service request, CSR pressed cancel. quantity = 0 sr_number = 1 active_sr = 0 status = "service-creation" if len(citizen.service_reqs) != 0: active_service_request = citizen.get_active_service_request() quantity = active_service_request.quantity sr_number = active_service_request.sr_number active_sr = active_service_request.sr_id active_period = active_service_request.get_active_period() if active_period.ps.ps_name == "Invited": status = "at-prep" else: status = "being-served" SnowPlow.snowplow_event(citizen.citizen_id, csr, ("left/" + status), quantity = quantity, current_sr_number= sr_number) for service_request in citizen.service_reqs: service_request.sr_state_id = sr_state.sr_state_id for p in service_request.periods: if p.time_end is None: p.time_end = datetime.now() # Make snowplow calls to finish any stopped services if service_request.sr_id != active_sr: SnowPlow.snowplow_event(citizen.citizen_id, csr, "finishstopped", quantity = service_request.quantity, current_sr_number= service_request.sr_number) citizen.cs = CitizenState.query.filter_by(cs_state_name='Left before receiving services').first() if self.clear_comments_flag: citizen.citizen_comments = None if citizen.start_time.date() != datetime.now().date(): citizen.accurate_time_ind = 0 db.session.add(citizen) db.session.commit() socketio.emit('citizen_invited', {}, room='sb-%s' % csr.office.office_number) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result.data, room=csr.office_id) return {'citizen': result.data, 'errors': result.errors}, 200
def post(self, id): csr = CSR.find_by_username(g.oidc_token_info['username']) citizen = Citizen.query.filter_by(citizen_id=id, office_id=csr.office_id).first() active_service_request = citizen.get_active_service_request() inaccurate = request.args.get('inaccurate') if active_service_request is None: return {"message": "Citizen has no active service requests"} SnowPlow.snowplow_event( citizen.citizen_id, csr, "finish", quantity=active_service_request.quantity, current_sr_number=active_service_request.sr_number) active_sr_id = active_service_request.sr_id active_service_request.finish_service(csr, self.clear_comments_flag) citizen_state = CitizenState.query.filter_by( cs_state_name="Received Services").first() citizen.cs_id = citizen_state.cs_id pending_service_state = SRState.get_state_by_name("Complete") active_service_request.sr_state_id = pending_service_state.sr_state_id if citizen.start_time.date() != datetime.now().date( ) or inaccurate == 'true': citizen.accurate_time_ind = 0 db.session.add(citizen) db.session.commit() # Loop to stop all services in the service stopped state (which are all except the active service) if len(citizen.service_reqs) != 1: for sr in citizen.service_reqs: if sr.sr_id != active_sr_id: SnowPlow.snowplow_event(citizen.citizen_id, csr, "finishstopped", quantity=sr.quantity, current_sr_number=sr.sr_number) socketio.emit('citizen_invited', {}, room='sb-%s' % csr.office.office_number) result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', result.data, room=csr.office_id) return {'citizen': result.data, 'errors': result.errors}, 200
def add_to_queue(self, csr, snowplow_event): active_period = self.get_active_period() active_period.time_end = datetime.now() #db.session.add(active_period) period_state_waiting = PeriodState.get_state_by_name("Waiting") new_period = Period( sr_id=self.sr_id, csr_id=csr.csr_id, reception_csr_ind=csr.receptionist_ind, ps_id=period_state_waiting.ps_id, time_start=datetime.now() ) self.periods.append(new_period) SnowPlow.snowplow_event(self.citizen_id, csr, snowplow_event, current_sr_number=self.sr_number)
def place_on_hold(self, csr): active_period = self.get_active_period() active_period.time_end = datetime.now() # db.session.add(active_period) period_state_on_hold = PeriodState.get_state_by_name("On hold") new_period = Period( sr_id=self.sr_id, csr_id=csr.csr_id, reception_csr_ind=csr.receptionist_ind, ps_id=period_state_on_hold.ps_id, time_start=datetime.now() ) self.periods.append(new_period) SnowPlow.snowplow_event(self.citizen_id, csr, "hold", current_sr_number = self.sr_number)
def invite(self, csr, invite_type, sr_count=1): active_period = self.get_active_period() if active_period.ps.ps_name in ["Invited", "Being Served", "On hold"]: raise TypeError( "You cannot invite a citizen that has already been invited") # If a generic invite type, event is either invitecitizen or returninvite. if invite_type == "generic": # If only one SR, one period, an invitecitizen call, from First Time in Line state. if sr_count == 1 and len(self.periods) == 2: snowplow_event = "invitecitizen" # Otherwise from the Back in Line state. else: snowplow_event = "returninvite" # A specific invite type. Event is invitefromlist, returnfromlist or invitefromhold else: # If only one SR, one period, an invitefromlist call, from First Time in Line state. if sr_count == 1 and len(self.periods) == 2: snowplow_event = "invitefromlist" # Either from back in line or hold state. else: if active_period.ps.ps_name == "Waiting": snowplow_event = "returnfromlist" else: snowplow_event = "invitefromhold" active_period.time_end = datetime.utcnow() # db.session.add(active_period) period_state_invite = PeriodState.get_state_by_name("Invited") new_period = Period(sr_id=self.sr_id, csr_id=csr.csr_id, reception_csr_ind=csr.receptionist_ind, ps_id=period_state_invite.ps_id, time_start=datetime.utcnow()) self.periods.append(new_period) SnowPlow.snowplow_event(self.citizen_id, csr, snowplow_event, current_sr_number=self.sr_number)
def post(self): json_data = request.get_json() if not json_data: return {"message": "No input data received for creating service request"}, 400 csr = CSR.find_by_username(g.oidc_token_info['username']) try: service_request = self.service_request_schema.load(json_data['service_request']).data except ValidationError as err: return {"message": err.messages}, 422 except KeyError as err: print (err) return {"message": str(err)} active_sr_state = SRState.get_state_by_name("Active") complete_sr_state = SRState.get_state_by_name("Complete") citizen_state = CitizenState.query.filter_by(cs_state_name="Active").first() citizen = Citizen.query.get(service_request.citizen_id) service = Service.query.get(service_request.service_id) if citizen is None: return {"message": "No matching citizen found for citizen_id"}, 400 if service is None: return {"message": "No matching service found for service_id"}, 400 # Find the currently active service_request and close it (if it exists) current_sr_number = 0 for req in citizen.service_reqs: if req.sr_state_id == active_sr_state.sr_state_id: req.sr_state_id = complete_sr_state.sr_state_id req.finish_service(csr, clear_comments=False) current_sr_number = req.sr_number db.session.add(req) service_request.sr_state_id = active_sr_state.sr_state_id # Only add ticket creation period and ticket number if it's their first service_request if len(citizen.service_reqs) == 0: period_state_ticket_creation = PeriodState.get_state_by_name("Ticket Creation") ticket_create_period = Period( csr_id=csr.csr_id, reception_csr_ind=csr.receptionist_ind, ps_id=period_state_ticket_creation.ps_id, time_start=citizen.get_service_start_time(), time_end=datetime.now() ) service_request.periods.append(ticket_create_period) # Move start_time back 6 hours to account for DST and UTC offsets # It's only important that the number carries over _around_ midnight offset_start_time = citizen.start_time - timedelta(hours=6) service_count = ServiceReq.query \ .join(ServiceReq.citizen, aliased=True) \ .filter(Citizen.start_time >= offset_start_time.strftime("%Y-%m-%d")) \ .filter_by(office_id=csr.office_id) \ .join(ServiceReq.service, aliased=True) \ .filter_by(prefix=service.prefix) \ .count() citizen.ticket_number = service.prefix + str(service_count) else: period_state_being_served = PeriodState.get_state_by_name("Being Served") ticket_create_period = Period( csr_id=csr.csr_id, reception_csr_ind=csr.receptionist_ind, ps_id=period_state_being_served.ps_id, time_start=datetime.now() ) service_request.periods.append(ticket_create_period) citizen.cs_id = citizen_state.cs_id # If first service, just choose it. If additional service, more work needed. if len(citizen.service_reqs) == 0: snowplow_event = "chooseservice" else: snowplow_event = "additionalservice" service_request.sr_number = len(citizen.service_reqs) + 1 db.session.add(service_request) db.session.add(citizen) db.session.commit() # If first service, just need a choose service call. if snowplow_event == "chooseservice": SnowPlow.choose_service(service_request, csr, "chooseservice") # If not first service, need stop service, choose service, and additional service calls. else: SnowPlow.snowplow_event(citizen.citizen_id, csr, "stopservice", current_sr_number=current_sr_number) SnowPlow.choose_service(service_request, csr, "chooseservice") SnowPlow.snowplow_event(citizen.citizen_id, csr, "additionalservice", current_sr_number=service_request.sr_number) citizen_result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', citizen_result.data, room=csr.office_id) result = self.service_request_schema.dump(service_request) return {'service_request': result.data, 'errors': result.errors}, 201
def post(self, id): my_print("++> POST API call time before csr = statement: " + str(datetime.now())) csr = CSR.find_by_username(g.oidc_token_info['username']) my_print(" ++> Time before citizen = statement: " + str(datetime.now())) citizen = Citizen.query.filter_by(citizen_id=id).first() my_print(" ++> Time before citizen ID statement: " + str(datetime.now())) citizen_id_string = self.get_citizen_string(citizen) citizen_ticket = self.get_ticket_string(citizen) my_print(" ++> Time before citizen ticket statement: " + str(datetime.now())) my_print(" ++> POST /citizens/" + citizen_id_string + '/citizen_left/, Ticket: ' + citizen_ticket) my_print(" ++> Time before sr_state statement: " + str(datetime.now())) sr_state = SRState.get_state_by_name("Complete") # Create parameters for and make snowplow call. Default is no service request, CSR pressed cancel. quantity = 0 sr_number = 1 active_sr = 0 status = "service-creation" if len(citizen.service_reqs) != 0: active_service_request = citizen.get_active_service_request() quantity = active_service_request.quantity sr_number = active_service_request.sr_number active_sr = active_service_request.sr_id active_period = active_service_request.get_active_period() if active_period.ps.ps_name == "Invited": status = "at-prep" else: status = "being-served" my_print(" ++> Time before Snowplow call: " + str(datetime.now())) SnowPlow.snowplow_event(citizen.citizen_id, csr, ("left/" + status), quantity = quantity, current_sr_number= sr_number) my_print(" ++> Time before closing non-active service requests: " + str(datetime.now())) for service_request in citizen.service_reqs: service_request.sr_state_id = sr_state.sr_state_id for p in service_request.periods: if p.time_end is None: p.time_end = datetime.now() # Make snowplow calls to finish any stopped services if service_request.sr_id != active_sr: SnowPlow.snowplow_event(citizen.citizen_id, csr, "finishstopped", quantity = service_request.quantity, current_sr_number= service_request.sr_number) my_print(" ++> Time before updating citizen state: " + str(datetime.now())) citizen.cs = CitizenState.query.filter_by(cs_state_name='Left before receiving services').first() if self.clear_comments_flag: citizen.citizen_comments = None if citizen.start_time.date() != datetime.now().date(): citizen.accurate_time_ind = 0 my_print(" ++> Time before updating citizen database: " + str(datetime.now())) db.session.add(citizen) my_print(" ++> Time before database commit: " + str(datetime.now())) db.session.commit() my_print(" ++> Time before socket io invited call: " + str(datetime.now())) socketio.emit('citizen_invited', {}, room='sb-%s' % csr.office.office_number) my_print(" ++> Time before creating the result: " + str(datetime.now())) result = self.citizen_schema.dump(citizen) my_print(" ++> Time before socket io update call: " + str(datetime.now())) socketio.emit('update_active_citizen', result.data, room=csr.office_id) my_print(" ++> Time before return result call: " + str(datetime.now())) return {'citizen': result.data, 'errors': result.errors}, 200
def post(self): try: json_data = request.get_json() except Exception as error: return {"message": str(error)}, 401 csr = CSR.find_by_username(g.jwt_oidc_token_info['username']) service_request, message, code = get_service_request( self, json_data, csr) if (service_request is None): return {"message": message}, code active_sr_state = SRState.get_state_by_name("Active") complete_sr_state = SRState.get_state_by_name("Complete") citizen = None try: citizen = Citizen.query \ .options(joinedload(Citizen.service_reqs).joinedload(ServiceReq.periods).options(raiseload(Period.sr),joinedload(Period.csr).raiseload('*')),joinedload(Citizen.office),raiseload(Citizen.user)) \ .filter_by(citizen_id=service_request.citizen_id) citizen = citizen.first() except: print("==> An exception getting citizen info") print(" --> CSR: " + csr.username) print(" --> json_data: " + json.dumps(json_data['service_request'])) if citizen is None: return {"message": "No matching citizen found for citizen_id"}, 400 service, message, code = get_service(service_request, json_data, csr) if (service is None): return {"message": message}, code # Find the currently active service_request and close it (if it exists) current_sr_number = 0 for req in citizen.service_reqs: if req.sr_state_id == active_sr_state.sr_state_id: req.sr_state_id = complete_sr_state.sr_state_id req.finish_service(csr, clear_comments=False) current_sr_number = req.sr_number db.session.add(req) service_request.sr_state_id = active_sr_state.sr_state_id # Only add ticket creation period and ticket number if it's their first service_request if len(citizen.service_reqs) == 0: period_state_ticket_creation = PeriodState.get_state_by_name( "Ticket Creation") ticket_create_period = Period( csr_id=csr.csr_id, reception_csr_ind=csr.receptionist_ind, ps_id=period_state_ticket_creation.ps_id, time_start=citizen.get_service_start_time(), time_end=datetime.now()) service_request.periods.append(ticket_create_period) # Move start_time back 11 hours to account for DST and UTC offsets # tickets up till 10pm will not affect ticket numbering on next day offset_start_time = citizen.start_time - timedelta(hours=11) service_count = ServiceReq.query \ .join(ServiceReq.citizen, aliased=True) \ .filter(Citizen.start_time >= offset_start_time.strftime("%Y-%m-%d")) \ .filter_by(office_id=csr.office_id) \ .join(ServiceReq.service, aliased=True) \ .filter_by(prefix=service.prefix) \ .count() citizen.ticket_number = service.prefix + str(service_count) else: period_state_being_served = PeriodState.get_state_by_name( "Being Served") ticket_create_period = Period( csr_id=csr.csr_id, reception_csr_ind=csr.receptionist_ind, ps_id=period_state_being_served.ps_id, time_start=datetime.now()) service_request.periods.append(ticket_create_period) citizen.cs_id = active_id # If first service, just choose it. If additional service, more work needed. if len(citizen.service_reqs) == 0: snowplow_event = "chooseservice" else: snowplow_event = "additionalservice" service_request.sr_number = len(citizen.service_reqs) + 1 db.session.add(service_request) db.session.add(citizen) db.session.commit() # If first service, just need a choose service call. if snowplow_event == "chooseservice": SnowPlow.choose_service(service_request, csr, "chooseservice") # If not first service, need stop service, choose service, and additional service calls. else: SnowPlow.snowplow_event(citizen.citizen_id, csr, "stopservice", current_sr_number=current_sr_number) SnowPlow.choose_service(service_request, csr, "chooseservice") SnowPlow.snowplow_event( citizen.citizen_id, csr, "additionalservice", current_sr_number=service_request.sr_number) citizen_result = self.citizen_schema.dump(citizen) socketio.emit('update_active_citizen', citizen_result, room=csr.office.office_name) result = self.service_request_schema.dump(service_request) return { 'service_request': result, 'errors': self.service_request_schema.validate(service_request) }, 201