def added_response(claim, event):
"""Send message to people involved in the claim when it is created or
modified.
"""
ombudsoffice = aq_parent(claim)
watchers = IWatcherList(claim)
# clear the list of watchers to deal with any change
watchers.watchers = []
# add the email for the responsible area, if exists
emails = ombudsoffice.get_emails_for_areas()
email = emails.get(claim.area)
if email:
watchers.watchers.append(email)
# add the email of the owner of the claim
watchers.watchers.append(claim.email)
watchers.send('claim-mail')