def _email(self, user, data):
"""
Sends an instance/volume report email to support
Returns a response.
"""
subject = "Atmosphere Instance Report from %s" % user.username;
instance = Instance.objects.filter(id=data["instance"])[0]
last_status = instance.instancestatushistory_set \
.order_by('start_date') \
.last()
context = {
"problems": data.get("problems", []),
"ui": data.get("user-interface", ""),
"server": settings.SERVER_URL,
"message": data["message"],
"provider": instance.provider,
"instance": instance,
"status": last_status
}
context.update(request_data(self.request))
message = render_to_string("instance_report.html", context=context)
email_success = email_admin(self.request, subject, message,
request_tracker=True)
email_response = {"email_sent": email_success}
if not email_success:
return Response(email_response, status=status.HTTP_400_BAD_REQUEST)
return Response(email_response, status=status.HTTP_200_OK)
def _email(self, user, data):
"""
Sends an instance/volume report email to support
Returns a response.
"""
subject = "Volume Instance Report from %s" % user.username;
volume = Volume.objects \
.filter(id=data["volume"])[0]
context = {
"problems": data.get("problems", []),
"ui": data.get("user-interface", ""),
"server": settings.SERVER_URL,
"message": data["message"],
"provider": user.selected_identity.provider,
"volume": volume,
}
context.update(request_data(self.request))
message = render_to_string("volume_report.html", context=context)
email_success = email_admin(self.request, subject, message,
request_tracker=True)
email_response = {"email_sent": email_success}
if not email_success:
return Response(email_response, status=status.HTTP_400_BAD_REQUEST)
return Response(email_response, status=status.HTTP_200_OK)
def _email(self, user, data):
"""
Sends an instance/volume report email to support
Returns a response.
"""
subject = "Atmosphere Instance Report from %s" % user.username
instance = Instance.objects.filter(id=data["instance"])[0]
last_status = instance.instancestatushistory_set \
.order_by('start_date') \
.last()
context = {
"problems": data.get("problems", []),
"ui": data.get("user-interface", ""),
"server": settings.SERVER_URL,
"message": data["message"],
"provider": user.selected_identity.provider_uuid(),
"instance": instance,
"status": last_status
}
context.update(request_data(self.request))
message = render_to_string("instance_report.html", context=context)
email_success = email_admin(self.request,
subject,
message,
request_tracker=True)
email_response = {"email_sent": email_success}
if not email_success:
return Response(email_response, status=status.HTTP_400_BAD_REQUEST)
return Response(email_response, status=status.HTTP_200_OK)
def _email(self, user, data):
"""
Sends an instance/volume report email to support
Returns a response.
"""
subject = "Volume Instance Report from %s" % user.username
volume = Volume.objects \
.filter(id=data["volume"])[0]
context = {
"problems": data.get("problems", []),
"ui": data.get("user-interface", ""),
"server": settings.SERVER_URL,
"message": data["message"],
"provider": user.selected_identity.provider,
"volume": volume,
}
context.update(request_data(self.request))
message = render_to_string("volume_report.html", context=context)
email_success = email_admin(self.request,
subject,
message,
request_tracker=True)
email_response = {"email_sent": email_success}
if not email_success:
return Response(email_response, status=status.HTTP_400_BAD_REQUEST)
return Response(email_response, status=status.HTTP_200_OK)
def _email(self, user, data):
"""
Sends an email to support based on feedback from a client machine
Returns a response.
"""
username = user.username
subject = 'Subject: Atmosphere Client Feedback from %s' % username
instances = Instance.objects \
.filter(created_by=user.id) \
.filter(end_date__exact=None)
volumes = Volume.objects \
.filter(instance_source__created_by__username=username) \
.filter(instance_source__end_date__isnull=True)
context = {
"ui": data.get("user-interface", ""),
"server": settings.SERVER_URL,
"feedback": data["message"],
"instances": instances,
"volumes": volumes,
}
context.update(request_data(self.request))
body = render_to_string("feedback.html", context=context)
email_success = email_support(subject, body, self.request)
if email_success:
resp_status = status.HTTP_200_OK
email_response = {
'result':
{
'code':
'success',
'meta':
'',
'value':
(
'Thank you for your feedback! '
'Support has been notified.'
)
}
}
else:
resp_status = status.HTTP_400_BAD_REQUEST
email_response = {
'result':
{
'code': 'failed',
'meta': '',
'value': 'Failed to send feedback!'
}
}
return Response(email_response, status=resp_status)
def _email(self, user, data):
"""
Sends an email to support based on feedback from a client machine
Returns a response.
"""
username = user.username
subject = 'Subject: Atmosphere Client Feedback from %s' % username
instances = Instance.objects \
.filter(created_by=user.id) \
.filter(end_date__exact=None)
volumes = Volume.objects \
.filter(instance_source__created_by__username=username) \
.filter(instance_source__end_date__isnull=True)
context = {
"ui": data.get("user-interface", ""),
"server": settings.SERVER_URL,
"feedback": data["message"],
"provider": user.selected_identity.provider_uuid(),
"instances": instances,
"volumes": volumes,
}
context.update(request_data(self.request))
body = render_to_string("feedback.html", context=context)
email_success = email_admin(self.request,
subject,
body,
request_tracker=True)
if email_success:
resp_status = status.HTTP_200_OK
email_response = {
'result': {
'code':
'success',
'meta':
'',
'value': ('Thank you for your feedback! '
'Support has been notified.')
}
}
else:
resp_status = status.HTTP_400_BAD_REQUEST
email_response = {
'result': {
'code': 'failed',
'meta': '',
'value': 'Failed to send feedback!'
}
}
return Response(email_response, status=resp_status)