def process_disconnect(call_log_entry):
if call_log_entry.xforms_session_id is not None:
session = get_session_by_session_id(call_log_entry.xforms_session_id)
if session.is_open:
if call_log_entry.submit_partial_form:
submit_unfinished_form(session.session_id, call_log_entry.include_case_side_effects)
else:
session.end(completed=False)
session.save()
def process_disconnect(call_log_entry):
if call_log_entry.xforms_session_id is not None:
session = get_session_by_session_id(call_log_entry.xforms_session_id)
if session.is_open:
if call_log_entry.submit_partial_form:
submit_unfinished_form(
session.session_id,
call_log_entry.include_case_side_effects)
else:
session.end(completed=False)
session.save()
def fire_sms_survey_event(reminder, handler, recipients, verified_numbers, logged_event):
if reminder.callback_try_count > 0:
# Handle timeouts
if handler.submit_partial_forms and (
reminder.callback_try_count == len(reminder.current_event.callback_timeout_intervals)
):
# Submit partial form completions
for session_id in reminder.xforms_session_ids:
submit_unfinished_form(session_id, handler.include_case_side_effects)
else:
# Resend current question
for session_id in reminder.xforms_session_ids:
session = get_session_by_session_id(session_id)
if session.end_time is None:
vn = VerifiedNumber.view(
"sms/verified_number_by_owner_id", key=session.connection_id, include_docs=True
).first()
if vn is not None:
metadata = MessageMetadata(
workflow=get_workflow(handler),
reminder_id=reminder._id,
xforms_session_couch_id=session._id,
)
resp = current_question(session_id)
send_sms_to_verified_number(vn, resp.event.text_prompt, metadata)
else:
reminder.xforms_session_ids = []
domain_obj = Domain.get_by_name(reminder.domain, strict=True)
# Get the app, module, and form
try:
form_unique_id = reminder.current_event.form_unique_id
form = Form.get_form(form_unique_id)
app = form.get_app()
module = form.get_module()
except Exception:
logged_event.error(MessagingEvent.ERROR_CANNOT_FIND_FORM)
return
# Start a touchforms session for each recipient
for recipient in recipients:
logged_subevent = logged_event.create_subevent(handler, reminder, recipient)
verified_number, unverified_number = get_recipient_phone_number(reminder, recipient, verified_numbers)
no_verified_number = verified_number is None
cant_use_unverified_number = (
unverified_number is None or not domain_obj.send_to_duplicated_case_numbers or form_requires_input(form)
)
if no_verified_number and cant_use_unverified_number:
logged_subevent.error(MessagingEvent.ERROR_NO_TWO_WAY_PHONE_NUMBER)
continue
key = "start-sms-survey-for-contact-%s" % recipient.get_id
with CriticalSection([key], timeout=60):
# Get the case to submit the form against, if any
if isinstance(recipient, CommCareCase) and not handler.force_surveys_to_use_triggered_case:
case_id = recipient.get_id
else:
case_id = reminder.case_id
if form.requires_case() and not case_id:
logged_subevent.error(MessagingEvent.ERROR_NO_CASE_GIVEN)
continue
# Close all currently open sessions
SQLXFormsSession.close_all_open_sms_sessions(reminder.domain, recipient.get_id)
# Start the new session
try:
session, responses = start_session(
reminder.domain,
recipient,
app,
module,
form,
case_id,
case_for_case_submission=handler.force_surveys_to_use_triggered_case,
)
except TouchformsError as e:
human_readable_message = e.response_data.get("human_readable_message", None)
logged_subevent.error(
MessagingEvent.ERROR_TOUCHFORMS_ERROR, additional_error_text=human_readable_message
)
if touchforms_error_is_config_error(e):
# Don't reraise the exception because this means there are configuration
# issues with the form that need to be fixed
continue
else:
# Reraise the exception so that the framework retries it again later
raise
except Exception as e:
logged_subevent.error(MessagingEvent.ERROR_TOUCHFORMS_ERROR)
# Reraise the exception so that the framework retries it again later
raise
session.survey_incentive = handler.survey_incentive
session.workflow = get_workflow(handler)
session.reminder_id = reminder._id
session.save()
reminder.xforms_session_ids.append(session.session_id)
logged_subevent.xforms_session = session
logged_subevent.save()
# Send out first message
if len(responses) > 0:
message = format_message_list(responses)
metadata = MessageMetadata(
workflow=get_workflow(handler), reminder_id=reminder._id, xforms_session_couch_id=session._id
)
if verified_number:
send_sms_to_verified_number(verified_number, message, metadata)
else:
send_sms(reminder.domain, recipient, unverified_number, message, metadata)
logged_subevent.completed()
def fire_sms_survey_event(reminder, handler, recipients, verified_numbers,
logged_event):
if reminder.callback_try_count > 0:
# Handle timeouts
if handler.submit_partial_forms and (
reminder.callback_try_count == len(
reminder.current_event.callback_timeout_intervals)):
# Submit partial form completions
for session_id in reminder.xforms_session_ids:
submit_unfinished_form(session_id,
handler.include_case_side_effects)
else:
# Resend current question
for session_id in reminder.xforms_session_ids:
session = get_session_by_session_id(session_id)
if session.end_time is None:
vn = VerifiedNumber.view("sms/verified_number_by_owner_id",
key=session.connection_id,
include_docs=True).first()
if vn is not None:
metadata = MessageMetadata(
workflow=get_workflow(handler),
reminder_id=reminder._id,
xforms_session_couch_id=session._id,
)
resp = current_question(session_id)
send_sms_to_verified_number(vn, resp.event.text_prompt,
metadata)
else:
reminder.xforms_session_ids = []
domain_obj = Domain.get_by_name(reminder.domain, strict=True)
# Get the app, module, and form
try:
form_unique_id = reminder.current_event.form_unique_id
form = Form.get_form(form_unique_id)
app = form.get_app()
module = form.get_module()
except Exception:
logged_event.error(MessagingEvent.ERROR_CANNOT_FIND_FORM)
return
# Start a touchforms session for each recipient
for recipient in recipients:
logged_subevent = logged_event.create_subevent(
handler, reminder, recipient)
verified_number, unverified_number = get_recipient_phone_number(
reminder, recipient, verified_numbers)
no_verified_number = verified_number is None
cant_use_unverified_number = (
unverified_number is None
or not domain_obj.send_to_duplicated_case_numbers
or form_requires_input(form))
if no_verified_number and cant_use_unverified_number:
logged_subevent.error(
MessagingEvent.ERROR_NO_TWO_WAY_PHONE_NUMBER)
continue
key = "start-sms-survey-for-contact-%s" % recipient.get_id
with CriticalSection([key], timeout=60):
# Get the case to submit the form against, if any
if (isinstance(recipient, CommCareCase)
and not handler.force_surveys_to_use_triggered_case):
case_id = recipient.get_id
else:
case_id = reminder.case_id
if form.requires_case() and not case_id:
logged_subevent.error(MessagingEvent.ERROR_NO_CASE_GIVEN)
continue
# Close all currently open sessions
SQLXFormsSession.close_all_open_sms_sessions(
reminder.domain, recipient.get_id)
# Start the new session
try:
session, responses = start_session(
reminder.domain,
recipient,
app,
module,
form,
case_id,
case_for_case_submission=handler.
force_surveys_to_use_triggered_case)
except TouchformsError as e:
human_readable_message = e.response_data.get(
'human_readable_message', None)
logged_subevent.error(
MessagingEvent.ERROR_TOUCHFORMS_ERROR,
additional_error_text=human_readable_message)
if touchforms_error_is_config_error(e):
# Don't reraise the exception because this means there are configuration
# issues with the form that need to be fixed
continue
else:
# Reraise the exception so that the framework retries it again later
raise
except Exception as e:
logged_subevent.error(
MessagingEvent.ERROR_TOUCHFORMS_ERROR)
# Reraise the exception so that the framework retries it again later
raise
session.survey_incentive = handler.survey_incentive
session.workflow = get_workflow(handler)
session.reminder_id = reminder._id
session.save()
reminder.xforms_session_ids.append(session.session_id)
logged_subevent.xforms_session = session
logged_subevent.save()
# Send out first message
if len(responses) > 0:
message = format_message_list(responses)
metadata = MessageMetadata(
workflow=get_workflow(handler),
reminder_id=reminder._id,
xforms_session_couch_id=session._id,
)
if verified_number:
send_sms_to_verified_number(verified_number, message,
metadata)
else:
send_sms(reminder.domain, recipient, unverified_number,
message, metadata)
logged_subevent.completed()
def incoming(phone_number, backend_module, gateway_session_id, ivr_event, input_data=None):
# Look up the call if one already exists
call_log_entry = CallLog.view("sms/call_by_session",
startkey=[gateway_session_id, {}],
endkey=[gateway_session_id],
descending=True,
include_docs=True,
limit=1).one()
answer_is_valid = False # This will be set to True if IVR validation passes
error_occurred = False # This will be set to False if touchforms validation passes (i.e., no form constraints fail)
if call_log_entry is not None and backend_module:
if ivr_event == IVR_EVENT_NEW_CALL and call_log_entry.use_precached_first_response:
return HttpResponse(call_log_entry.first_response)
form = Form.get_form(call_log_entry.form_unique_id)
app = form.get_app()
module = form.get_module()
recipient = call_log_entry.recipient
if ivr_event == IVR_EVENT_NEW_CALL:
case_id = call_log_entry.case_id
case_for_case_submission = call_log_entry.case_for_case_submission
session, responses = start_session(recipient.domain, recipient, app,
module, form, case_id, yield_responses=True,
session_type=XFORMS_SESSION_IVR,
case_for_case_submission=case_for_case_submission)
call_log_entry.xforms_session_id = session.session_id
elif ivr_event == IVR_EVENT_INPUT:
if call_log_entry.xforms_session_id is not None:
current_q = current_question(call_log_entry.xforms_session_id)
if validate_answer(input_data, current_q):
answer_is_valid = True
responses = _get_responses(recipient.domain, recipient._id, input_data, yield_responses=True, session_id=call_log_entry.xforms_session_id)
else:
call_log_entry.current_question_retry_count += 1
responses = [current_q]
else:
responses = []
else:
responses = []
ivr_responses = []
hang_up = False
for response in responses:
if response.is_error:
error_occurred = True
call_log_entry.current_question_retry_count += 1
if response.text_prompt is None:
ivr_responses = []
break
else:
ivr_responses.append(format_ivr_response(response.text_prompt, app))
elif response.event.type == "question":
ivr_responses.append(format_ivr_response(response.event.caption, app))
elif response.event.type == "form-complete":
hang_up = True
if answer_is_valid and not error_occurred:
call_log_entry.current_question_retry_count = 0
if call_log_entry.max_question_retries is not None and call_log_entry.current_question_retry_count > call_log_entry.max_question_retries:
# Force hang-up
ivr_responses = []
if len(ivr_responses) == 0:
hang_up = True
input_length = None
if hang_up:
if call_log_entry.xforms_session_id is not None:
# Process disconnect
session = get_session_by_session_id(call_log_entry.xforms_session_id)
if session.end_time is None:
if call_log_entry.submit_partial_form:
submit_unfinished_form(session.session_id, call_log_entry.include_case_side_effects)
else:
session.end(completed=False)
session.save()
else:
# Set input_length to let the ivr gateway know how many digits we need to collect.
# Have to get the current question again, since the last XFormsResponse in responses
# may not have an event if it was a response to a constraint error.
if error_occurred:
current_q = current_question(call_log_entry.xforms_session_id)
else:
current_q = responses[-1]
input_length = get_input_length(current_q)
call_log_entry.save()
return HttpResponse(backend_module.get_http_response_string(gateway_session_id, ivr_responses, collect_input=(not hang_up), hang_up=hang_up, input_length=input_length))
# If not processed, just log the call
if call_log_entry:
# No need to log, already exists
return HttpResponse("")
cleaned_number = phone_number
if cleaned_number is not None and len(cleaned_number) > 0 and cleaned_number[0] == "+":
cleaned_number = cleaned_number[1:]
# Try to look up the verified number entry
v = VerifiedNumber.view("sms/verified_number_by_number",
key=cleaned_number,
include_docs=True
).one()
# If none was found, try to match only the last digits of numbers in the database
if v is None:
v = VerifiedNumber.view("sms/verified_number_by_suffix",
key=cleaned_number,
include_docs=True
).one()
# Save the call entry
msg = CallLog(
phone_number=cleaned_number,
direction=INCOMING,
date=datetime.utcnow(),
backend_api=backend_module.API_ID if backend_module else None,
gateway_session_id=gateway_session_id,
)
if v is not None:
msg.domain = v.domain
msg.couch_recipient_doc_type = v.owner_doc_type
msg.couch_recipient = v.owner_id
msg.save()
return HttpResponse("")
def fire_sms_survey_event(reminder, handler, recipients, verified_numbers):
if reminder.callback_try_count > 0:
# Handle timeouts
if handler.submit_partial_forms and (reminder.callback_try_count == len(reminder.current_event.callback_timeout_intervals)):
# Submit partial form completions
for session_id in reminder.xforms_session_ids:
submit_unfinished_form(session_id, handler.include_case_side_effects)
else:
# Resend current question
for session_id in reminder.xforms_session_ids:
session = get_session_by_session_id(session_id)
if session.end_time is None:
vn = VerifiedNumber.view("sms/verified_number_by_owner_id",
key=session.connection_id,
include_docs=True).first()
if vn is not None:
metadata = MessageMetadata(
workflow=get_workflow(handler),
reminder_id=reminder._id,
xforms_session_couch_id=session._id,
)
resp = current_question(session_id)
send_sms_to_verified_number(vn, resp.event.text_prompt, metadata)
return True
else:
reminder.xforms_session_ids = []
# Get the app, module, and form
try:
form_unique_id = reminder.current_event.form_unique_id
form = Form.get_form(form_unique_id)
app = form.get_app()
module = form.get_module()
except Exception:
raise_error(reminder, ERROR_FORM)
return False
# Start a touchforms session for each recipient
for recipient in recipients:
verified_number, unverified_number = get_recipient_phone_number(
reminder, recipient, verified_numbers)
domain_obj = Domain.get_by_name(reminder.domain, strict=True)
no_verified_number = verified_number is None
cant_use_unverified_number = (unverified_number is None or
not domain_obj.send_to_duplicated_case_numbers or
form_requires_input(form))
if no_verified_number and cant_use_unverified_number:
if len(recipients) == 1:
raise_error(reminder, ERROR_NO_VERIFIED_NUMBER)
return False
else:
continue
key = "start-sms-survey-for-contact-%s" % recipient.get_id
with CriticalSection([key], timeout=60):
# Close all currently open sessions
SQLXFormsSession.close_all_open_sms_sessions(reminder.domain, recipient.get_id)
# Start the new session
if (isinstance(recipient, CommCareCase) and
not handler.force_surveys_to_use_triggered_case):
case_id = recipient.get_id
else:
case_id = reminder.case_id
session, responses = start_session(reminder.domain, recipient,
app, module, form, case_id, case_for_case_submission=
handler.force_surveys_to_use_triggered_case)
session.survey_incentive = handler.survey_incentive
session.workflow = get_workflow(handler)
session.reminder_id = reminder._id
session.save()
reminder.xforms_session_ids.append(session.session_id)
# Send out first message
if len(responses) > 0:
message = format_message_list(responses)
metadata = MessageMetadata(
workflow=get_workflow(handler),
reminder_id=reminder._id,
xforms_session_couch_id=session._id,
)
if verified_number:
result = send_sms_to_verified_number(verified_number, message, metadata)
else:
result = send_sms(reminder.domain, recipient, unverified_number,
message, metadata)
if len(recipients) == 1:
return result
return True
