def create_notification(kind_name, target, metadata={}, lookup_path=None):
kind_ref = NotificationKind.get(name=kind_name)
notification = Notification.create(kind=kind_ref,
target=target,
metadata_json=json.dumps(metadata),
lookup_path=lookup_path)
return notification
def admin_ticket_comment(ticket):
ticket = TroubleTicket.get(TroubleTicket.id == ticket)
if request.form["comment"]:
TicketComment.create(ticket=ticket,
comment_by=session["admin"],
comment=request.form["comment"],
time=datetime.now())
Notification.create(
team=ticket.team,
notification="A response has been added for {}.".format(
make_link("ticket #{}".format(ticket.id),
url_for("tickets.detail", ticket_id=ticket.id))))
flash("Comment added.")
if ticket.active and "resolved" in request.form:
ticket.active = False
ticket.save()
Notification.create(team=ticket.team,
notification="{} has been marked resolved.".format(
make_link(
"Ticket #{}".format(ticket.id),
url_for("tickets.detail",
ticket_id=ticket.id))))
flash("Ticket closed.")
elif not ticket.active and "resolved" not in request.form:
ticket.active = True
ticket.save()
Notification.create(team=ticket.team,
notification="{} has been reopened.".format(
make_link(
"Ticket #{}".format(ticket.id),
url_for("tickets.detail",
ticket_id=ticket.id))))
flash("Ticket reopened.")
return redirect(url_for(".admin_ticket_detail", ticket=ticket.id))