def handle_reaction_added_event(user_email: str,
incident_id: int,
event: dict = None,
db_session=None):
"""Handles an event where a reaction is added to a message."""
reaction = event.event.reaction
if reaction == SLACK_TIMELINE_EVENT_REACTION:
conversation_id = event.event.item.channel
message_ts = event.event.item.ts
message_ts_utc = datetime.datetime.utcfromtimestamp(float(message_ts))
# we fetch the message information
response = dispatch_slack_service.list_conversation_messages(
slack_client,
conversation_id,
latest=message_ts,
limit=1,
inclusive=1)
message_text = response["messages"][0]["text"]
message_sender_id = response["messages"][0]["user"]
# we fetch the individual who sent the message
message_sender_email = get_user_email(client=slack_client,
user_id=message_sender_id)
individual = individual_service.get_by_email(
db_session=db_session, email=message_sender_email)
# we log the event
event_service.log(
db_session=db_session,
source="Slack Plugin - Conversation Management",
description=f'"{message_text}," said {individual.name}',
incident_id=incident_id,
individual_id=individual.id,
started_at=message_ts_utc,
)
def save_status_report(
user_email: str,
conditions: str,
actions: str,
needs: str,
incident_id: int,
db_session: SessionLocal,
):
"""Saves a new status report."""
# we load the incident instance
incident = incident_service.get(db_session=db_session, incident_id=incident_id)
# we create a new status report
status_report = create(
db_session=db_session, conditions=conditions, actions=actions, needs=needs
)
# we load the participant
participant = participant_service.get_by_incident_id_and_email(
db_session=db_session, incident_id=incident_id, email=user_email
)
# we save the status report
participant.status_reports.append(status_report)
incident.status_reports.append(status_report)
db_session.add(participant)
db_session.add(incident)
db_session.commit()
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description=f"New status report created by {participant.individual.name}",
incident_id=incident_id,
)
def incident_active_flow(incident_id: int,
command: Optional[dict] = None,
db_session=None):
"""Runs the incident active flow."""
# we load the incident instance
incident = incident_service.get(db_session=db_session,
incident_id=incident_id)
# we remind the incident commander to write a status report
send_incident_status_report_reminder(incident)
# we update the status of the external ticket
update_incident_ticket(
incident.ticket.resource_id,
incident_type=incident.incident_type.name,
status=IncidentStatus.active.lower(),
)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description=f"Incident marked as {incident.status}",
incident_id=incident.id,
)
def incident_update_flow(user_email: str,
incident_id: int,
previous_incident: IncidentRead,
notify=True,
db_session=None):
"""Runs the incident update flow."""
conversation_topic_change = False
# we load the incident instance
incident = incident_service.get(db_session=db_session,
incident_id=incident_id)
# we load the individual
individual = individual_service.get_by_email(db_session=db_session,
email=user_email)
if previous_incident.title != incident.title:
event_service.log(
db_session=db_session,
source="Incident Participant",
description=
f'{individual.name} changed the incident title to "{incident.title}"',
incident_id=incident.id,
individual_id=individual.id,
)
if previous_incident.description != incident.description:
event_service.log(
db_session=db_session,
source="Incident Participant",
description=f"{individual.name} changed the incident description",
details={"description": incident.description},
incident_id=incident.id,
individual_id=individual.id,
)
if previous_incident.incident_type.name != incident.incident_type.name:
conversation_topic_change = True
event_service.log(
db_session=db_session,
source="Incident Participant",
description=
f"{individual.name} changed the incident type to {incident.incident_type.name}",
incident_id=incident.id,
individual_id=individual.id,
)
if previous_incident.incident_priority.name != incident.incident_priority.name:
conversation_topic_change = True
event_service.log(
db_session=db_session,
source="Incident Participant",
description=
f"{individual.name} changed the incident priority to {incident.incident_priority.name}",
incident_id=incident.id,
individual_id=individual.id,
)
if previous_incident.status.value != incident.status:
conversation_topic_change = True
event_service.log(
db_session=db_session,
source="Incident Participant",
description=
f"{individual.name} marked the incident as {incident.status}",
incident_id=incident.id,
individual_id=individual.id,
)
if conversation_topic_change:
# we update the conversation topic
set_conversation_topic(incident)
if notify:
send_incident_update_notifications(incident, previous_incident)
# we get the incident document
incident_document = get_document(
db_session=db_session,
incident_id=incident_id,
resource_type=INCIDENT_RESOURCE_INVESTIGATION_DOCUMENT,
)
# we update the external ticket
update_incident_ticket(
db_session,
incident.ticket.resource_id,
title=incident.title,
description=incident.description,
incident_type=incident.incident_type.name,
priority=incident.incident_priority.name,
commander_email=incident.commander.email,
conversation_weblink=incident.conversation.weblink,
conference_weblink=incident.conference.weblink,
document_weblink=incident_document.weblink,
storage_weblink=incident.storage.weblink,
visibility=incident.visibility,
)
log.debug(f"Updated the external ticket {incident.ticket.resource_id}.")
# get the incident participants based on incident type and priority
individual_participants, team_participants = get_incident_participants(
incident, db_session)
# lets not attempt to add new participants for non-active incidents (it's confusing)
if incident.status == IncidentStatus.active:
# we add the individuals as incident participants
for individual in individual_participants:
incident_add_or_reactivate_participant_flow(individual.email,
incident.id,
db_session=db_session)
# we get the notification group
notification_group = group_service.get_by_incident_id_and_resource_type(
db_session=db_session,
incident_id=incident.id,
resource_type=INCIDENT_RESOURCE_NOTIFICATIONS_GROUP,
)
team_participant_emails = [x.email for x in team_participants]
# we add the team distributions lists to the notifications group
group_plugin = plugins.get(INCIDENT_PLUGIN_GROUP_SLUG)
group_plugin.add(notification_group.email, team_participant_emails)
if previous_incident.status.value != incident.status:
if incident.status == IncidentStatus.active:
incident_active_flow(incident_id=incident.id,
db_session=db_session)
elif incident.status == IncidentStatus.stable:
incident_stable_flow(incident_id=incident.id,
db_session=db_session)
elif incident.status == IncidentStatus.closed:
if previous_incident.status.value == IncidentStatus.active:
incident_stable_flow(incident_id=incident.id,
db_session=db_session)
incident_closed_flow(incident_id=incident.id,
db_session=db_session)
def create(*, db_session, task_in: TaskCreate) -> Task:
"""Create a new task."""
incident = incident_service.get(db_session=db_session,
incident_id=task_in.incident.id)
tickets = [
ticket_service.get_or_create_by_weblink(db_session=db_session,
weblink=t.weblink,
resource_type="task-ticket")
for t in task_in.tickets
]
assignees = []
for i in task_in.assignees:
assignee = incident_flows.incident_add_or_reactivate_participant_flow(
db_session=db_session,
incident_id=incident.id,
user_email=i.individual.email,
)
# due to the freeform nature of task assignment, we can sometimes pick up other emails
# e.g. a google group that we cannot resolve to an individual assignee
if assignee:
assignees.append(assignee)
creator_email = None
if not task_in.creator:
creator_email = task_in.owner.individual.email
else:
creator_email = task_in.creator.individual.email
# add creator as a participant if they are not one already
creator = incident_flows.incident_add_or_reactivate_participant_flow(
db_session=db_session,
incident_id=incident.id,
user_email=creator_email,
)
# if we cannot find any assignees, the creator becomes the default assignee
if not assignees:
assignees.append(creator)
# we add owner as a participant if they are not one already
if task_in.owner:
owner = incident_flows.incident_add_or_reactivate_participant_flow(
db_session=db_session,
incident_id=incident.id,
user_email=task_in.owner.individual.email,
)
else:
owner = incident.commander
task = Task(
**task_in.dict(
exclude={"assignees", "owner", "incident", "creator", "tickets"}),
creator=creator,
owner=owner,
assignees=assignees,
incident=incident,
tickets=tickets,
)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="New incident task created",
details={"weblink": task.weblink},
incident_id=incident.id,
)
db_session.add(task)
db_session.commit()
return task
def create_executive_report(
user_email: str,
incident_id: int,
executive_report_in: ExecutiveReportCreate,
organization_slug: str = None,
db_session=None,
):
"""Creates an executive report."""
current_date = date.today().strftime("%B %d, %Y")
current_status = executive_report_in.current_status
overview = executive_report_in.overview
next_steps = executive_report_in.next_steps
# we load the incident instance
incident = incident_service.get(db_session=db_session,
incident_id=incident_id)
if not incident.incident_type.executive_template_document:
raise ValidationError(
[
ErrorWrapper(
InvalidConfigurationError(
msg="No executive report template defined."),
loc="executive_template_document",
)
],
model=ExecutiveReportCreate,
)
# we fetch all previous executive reports
executive_reports = get_all_by_incident_id_and_type(
db_session=db_session,
incident_id=incident_id,
report_type=ReportTypes.executive_report)
previous_executive_reports = []
for executive_report in executive_reports:
previous_executive_reports.append(
f"{executive_report.document.name} - {executive_report.document.weblink}\n"
)
# we create a new executive report
details = {
"current_status": current_status,
"overview": overview,
"next_steps": next_steps
}
executive_report_in = ReportCreate(
details=details,
type=ReportTypes.executive_report,
)
executive_report = create(db_session=db_session,
report_in=executive_report_in)
# we load the participant
participant = participant_service.get_by_incident_id_and_email(
db_session=db_session, incident_id=incident_id, email=user_email)
# we save the executive report
participant.reports.append(executive_report)
incident.reports.append(executive_report)
db_session.add(participant)
db_session.add(incident)
db_session.commit()
event_service.log(
db_session=db_session,
source="Incident Participant",
description=
f"{participant.individual.name} created a new executive report",
details={
"current_status": current_status,
"overview": overview,
"next_steps": next_steps
},
incident_id=incident_id,
individual_id=participant.individual.id,
)
# we create a new document for the executive report
storage_plugin = plugin_service.get_active_instance(
db_session=db_session,
project_id=incident.project.id,
plugin_type="storage")
executive_report_document_name = f"{incident.name} - Executive Report - {current_date}"
executive_report_document = storage_plugin.instance.copy_file(
folder_id=incident.storage.resource_id,
file_id=incident.incident_type.executive_template_document.resource_id,
name=executive_report_document_name,
)
executive_report_document.update({
"name":
executive_report_document_name,
"resource_type":
DocumentResourceTypes.executive,
})
storage_plugin.instance.move_file(
new_folder_id=incident.storage.resource_id,
file_id=executive_report_document["id"])
event_service.log(
db_session=db_session,
source=storage_plugin.plugin.title,
description="Executive report document added to storage",
incident_id=incident.id,
)
document_in = DocumentCreate(
name=executive_report_document["name"],
resource_id=executive_report_document["id"],
resource_type=executive_report_document["resource_type"],
project=incident.project,
weblink=executive_report_document["weblink"],
)
executive_report.document = document_service.create(
db_session=db_session, document_in=document_in)
incident.documents.append(executive_report.document)
db_session.add(executive_report)
db_session.add(incident)
db_session.commit()
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Executive report document added to incident",
incident_id=incident.id,
)
# we update the incident update document
document_plugin = plugin_service.get_active_instance(
db_session=db_session,
project_id=incident.project.id,
plugin_type="document")
document_plugin.instance.update(
executive_report_document["id"],
name=incident.name,
title=incident.title,
current_date=current_date,
current_status=current_status,
overview=overview,
next_steps=next_steps,
previous_reports="\n".join(previous_executive_reports),
commander_fullname=incident.commander.individual.name,
commander_team=incident.commander.team,
commander_weblink=incident.commander.individual.weblink,
)
# we send the executive report to the notifications group
send_executive_report_to_notifications_group(incident.id, executive_report,
db_session)
return executive_report
def incident_stable_status_flow(incident: Incident, db_session=None):
"""Runs the incident stable flow."""
# we set the stable time
incident.stable_at = datetime.utcnow()
# set time immediately
db_session.add(incident)
db_session.commit()
if incident.incident_review_document:
log.debug("Incident review document already created... skipping creation.")
return
storage_plugin = plugin_service.get_active(db_session=db_session, plugin_type="storage")
if not storage_plugin:
log.warning("Incident review document not created, no storage plugin enabled.")
return
# we create a copy of the incident review document template and we move it to the incident storage
incident_review_document_name = f"{incident.name} - Post Incident Review Document"
template = document_service.get_incident_review_template(db_session=db_session)
# incident review document is optional
if not template:
log.warning("No incident review template specificed.")
return
incident_review_document = storage_plugin.instance.copy_file(
folder_id=incident.storage.resource_id,
file_id=template.resource_id,
name=incident_review_document_name,
)
incident_review_document.update(
{
"name": incident_review_document_name,
"resource_type": INCIDENT_RESOURCE_INCIDENT_REVIEW_DOCUMENT,
}
)
storage_plugin.instance.move_file(
new_folder_id=incident.storage.resource_id,
file_id=incident_review_document["id"],
)
event_service.log(
db_session=db_session,
source=storage_plugin.title,
description="Incident review document added to storage",
incident_id=incident.id,
)
document_in = DocumentCreate(
name=incident_review_document["name"],
resource_id=incident_review_document["id"],
resource_type=incident_review_document["resource_type"],
weblink=incident_review_document["weblink"],
)
incident.documents.append(
document_service.create(db_session=db_session, document_in=document_in)
)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Incident review document added to incident",
incident_id=incident.id,
)
# we update the incident review document
document_plugin = plugin_service.get_active(db_session=db_session, plugin_type="document")
if document_plugin:
document_plugin.instance.update(
incident.incident_review_document.resource_id,
name=incident.name,
priority=incident.incident_priority.name,
status=incident.status,
type=incident.incident_type.name,
title=incident.title,
description=incident.description,
commander_fullname=incident.commander.name,
conversation_weblink=resolve_attr(incident, "conversation.weblink"),
document_weblink=resolve_attr(incident, "incident_document.weblink"),
storage_weblink=resolve_attr(incident, "storage.weblink"),
ticket_weblink=resolve_attr(incident, "ticket.weblink"),
conference_weblink=resolve_attr(incident, "conference.weblink"),
conference_challenge=resolve_attr(incident, "conference.challendge"),
)
else:
log.warning("No document plugin enabled, could not update template.")
# we send a notification about the incident review document to the conversation
send_incident_review_document_notification(
incident.conversation.channel_id,
incident.incident_review_document.weblink,
db_session,
)
db_session.add(incident)
db_session.commit()
def create_collaboration_documents(incident: Incident, db_session: SessionLocal):
"""Create external collaboration document."""
plugin = plugin_service.get_active(db_session=db_session, plugin_type="storage")
collab_documents = []
document_name = f"{incident.name} - Incident Document"
if plugin:
# TODO can we make move and copy in one api call? (kglisson)
# NOTE: make template documents optional
if incident.incident_type.template_document:
document = plugin.instance.copy_file(
incident.storage.resource_id,
incident.incident_type.template_document.resource_id,
document_name,
)
plugin.instance.move_file(incident.storage.resource_id, document["id"])
# TODO this logic should probably be pushed down into the plugins i.e. making them return
# the fields we expect instead of re-mapping. (kglisson)
document.update(
{
"name": document_name,
"resource_type": INCIDENT_RESOURCE_INVESTIGATION_DOCUMENT,
"resource_id": document["id"],
}
)
collab_documents.append(document)
event_service.log(
db_session=db_session,
source=plugin.title,
description="Incident investigation document created",
incident_id=incident.id,
)
sheet = None
template = document_service.get_incident_investigation_sheet_template(db_session=db_session)
if template:
sheet_name = f"{incident.name} - Incident Tracking Sheet"
sheet = plugin.instance.copy_file(
incident.storage.resource_id, template.resource_id, sheet_name
)
plugin.instance.move_file(incident.storage.resource_id, sheet["id"])
sheet.update(
{
"name": sheet_name,
"resource_type": INCIDENT_RESOURCE_INVESTIGATION_SHEET,
"resource_id": sheet["id"],
}
)
collab_documents.append(sheet)
event_service.log(
db_session=db_session,
source=plugin.title,
description="Incident investigation sheet created",
incident_id=incident.id,
)
plugin.instance.create_file(incident.storage.resource_id, "logs")
plugin.instance.create_file(incident.storage.resource_id, "screengrabs")
return collab_documents
def incident_stable_flow(incident_id: int,
command: Optional[dict] = None,
db_session=None):
"""Runs the incident stable flow."""
# we load the incident instance
incident = incident_service.get(db_session=db_session,
incident_id=incident_id)
# we set the stable time
incident.stable_at = datetime.utcnow()
# we remind the incident commander to write a status report
send_incident_status_report_reminder(incident)
# we update the incident cost
incident_cost = incident_service.calculate_cost(incident_id, db_session)
# we update the external ticket
update_incident_ticket(incident.ticket.resource_id,
status=IncidentStatus.stable.lower(),
cost=incident_cost)
incident_review_document = get_document(
db_session=db_session,
incident_id=incident.id,
resource_type=INCIDENT_RESOURCE_INCIDENT_REVIEW_DOCUMENT,
)
if not incident_review_document:
storage_plugin = plugins.get(INCIDENT_PLUGIN_STORAGE_SLUG)
# we create a copy of the incident review document template and we move it to the incident storage
incident_review_document_name = f"{incident.name} - Post Incident Review Document"
incident_review_document = storage_plugin.copy_file(
team_drive_id=incident.storage.resource_id,
file_id=INCIDENT_STORAGE_INCIDENT_REVIEW_FILE_ID,
name=incident_review_document_name,
)
incident_review_document.update({
"name":
incident_review_document_name,
"resource_type":
INCIDENT_RESOURCE_INCIDENT_REVIEW_DOCUMENT,
})
storage_plugin.move_file(
new_team_drive_id=incident.storage.resource_id,
file_id=incident_review_document["id"])
event_service.log(
db_session=db_session,
source=storage_plugin.title,
description="Incident review document added to storage",
incident_id=incident.id,
)
document_in = DocumentCreate(
name=incident_review_document["name"],
resource_id=incident_review_document["id"],
resource_type=incident_review_document["resource_type"],
weblink=incident_review_document["weblink"],
)
incident.documents.append(
document_service.create(db_session=db_session,
document_in=document_in))
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Incident review document added to incident",
incident_id=incident.id,
)
# we get the incident investigation and faq documents
incident_document = get_document(
db_session=db_session,
incident_id=incident_id,
resource_type=INCIDENT_RESOURCE_INVESTIGATION_DOCUMENT,
)
# we update the incident review document
update_document(
incident_review_document["id"],
incident.name,
incident.incident_priority.name,
incident.status,
incident.incident_type.name,
incident.title,
incident.description,
incident.commander.name,
incident.conversation.weblink,
incident_document.weblink,
incident.storage.weblink,
incident.ticket.weblink,
)
# we send a notification about the incident review document to the conversation
send_incident_review_document_notification(
incident.conversation.channel_id,
incident_review_document["weblink"])
db_session.add(incident)
db_session.commit()
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description=f"Incident marked as {incident.status}",
incident_id=incident.id,
)
def create(
*,
db_session,
# job_priority: str = None,
# job_type: str,
code: str,
job_type: str = "visit",
org_id: str = None,
org_code: str = None,
name: str = None,
planning_status: str,
tags: List[dict] = [],
description: str = None,
team: TeamCreate,
location: LocationCreate,
flex_form_data: dict = None,
requested_primary_worker: WorkerCreate = None,
requested_start_datetime: datetime = None,
requested_duration_minutes: float = None,
scheduled_primary_worker: WorkerCreate = None,
scheduled_secondary_workers: List[WorkerCreate] = [],
scheduled_start_datetime: datetime = None,
scheduled_duration_minutes: float = None,
auto_planning: bool = True,
requested_skills: List[str] = [],
requested_items: List[str] = [],
life_cycle_status: JobLifeCycleUpdate = None
) -> Job:
"""Creates a new job."""
tag_objs = []
for t in tags:
tag_objs.append(tag_service.get_or_create(db_session=db_session, tag_in=TagCreate(**t)))
team_obj = team_service.get_by_code(db_session=db_session, code=team["code"])
location_obj = location_service.get_by_location_code(
db_session=db_session,
location_code=location["location_code"])
if location_obj is None:
loc_to_create = LocationCreate(**location)
loc_to_create.org_id = org_id
if loc_to_create.geo_address_text and not loc_to_create.geo_latitude:
try:
nid = SHORTUUID.random(length=9)
location_config = {
"url": config.LOCATION_SERVICE_URL,
"token": config.LOCATION_SERVICE_TOKEN,
"request_method": config.LOCATION_SERVICE_REQUEST_METHOD,
}
payload = {"address_id": nid,
"input_address": loc_to_create.geo_address_text
}
# get location service
location_plug = service_plugin_service.get_by_service_id_and_type(
db_session=db_session,
service_id=team_obj.service_id,
service_plugin_type=KandboxPlannerPluginType.kandbox_location_service,
).all()
if location_plug:
location_plugin = plugins.get(location_plug[0].plugin.slug)
location_adapter_service = location_plugin(config=location_config)
status, _location_ret, msg = location_adapter_service.get_pldt_location(payload)
if status:
if isinstance(_location_ret['latitude'], float):
if _check_location(_location_ret, team_obj.flex_form_data):
loc_to_create.geo_latitude = _location_ret['latitude']
loc_to_create.geo_longitude = _location_ret['longitude']
loc_to_create.id = _location_ret['location_id']
loc_to_create.location_code = _location_ret['location_code']
else:
logService.create(db_session=db_session, log_in=LogCreate(
title='Location Response Data OutSide', category='Location', content=f"location outside,job code:{code},input_address:{payload['input_address']}, msg:{str(_location_ret)}", org_id=int(org_id), team_id=team_obj.id))
log.error(
f"Location Response Data OutSide ,{msg} :{payload['input_address']}")
else:
logService.create(db_session=db_session, log_in=LogCreate(
title='Location Response Data NUll', category='Location', content=f"job code:{code},input_address:{payload['input_address']},msg:{str(_location_ret)}", org_id=int(org_id), team_id=team_obj.id))
log.error(
f"Location Response Data NUll ,{msg} :{payload['input_address']}")
else:
logService.create(db_session=db_session, log_in=LogCreate(
title=msg['type'], category='Location', content=f"job code:{code},input_address:{payload['input_address']},msg:{str(msg['msg'])}", org_id=int(org_id), team_id=team_obj.id))
log.error(
f"Location Response failed ,{msg} :{payload['input_address']}")
else:
log.error(
f"not find location plug,service:{team_obj.service_id},{KandboxPlannerPluginType.kandbox_location_service}")
except Exception as e:
print(traceback.format_exc())
log.error(f"address request error:{loc_to_create.geo_address_text},{ e} ")
location_obj = location_service.get_or_create_by_code(
db_session=db_session, location_in=loc_to_create)
# if location_obj.geo_longitude < 1:
# location_obj.geo_longitude = loc_to_create.geo_longitude
# location_obj.geo_latitude = loc_to_create.geo_latitude
db_session.add(location_obj)
# location_obj = location_service.update(
# db_session=db_session, location=location_obj, location_in=LocationUpdate(**location)
# )
if requested_primary_worker:
requested_primary_worker = worker_service.get_by_code(
db_session=db_session, code=requested_primary_worker["code"])
if scheduled_primary_worker:
scheduled_primary_worker = worker_service.get_by_code(
db_session=db_session, code=scheduled_primary_worker["code"])
scheduled_secondary_workers_list = []
if scheduled_secondary_workers is not None:
for w in scheduled_secondary_workers:
scheduled_secondary_workers_list.append(
worker_service.get_by_code(db_session=db_session, code=w['code']))
# We create the job
if requested_skills:
flex_form_data['requested_skills'] = requested_skills
if requested_items:
flex_form_data['requested_items'] = requested_items
job = Job(
code=code,
name=name,
org_id=org_id,
job_type=job_type,
description=description,
planning_status=planning_status,
tags=tag_objs,
flex_form_data=flex_form_data,
location=location_obj,
team=team_obj,
requested_start_datetime=requested_start_datetime,
requested_duration_minutes=requested_duration_minutes,
requested_primary_worker=requested_primary_worker,
scheduled_start_datetime=scheduled_start_datetime,
scheduled_duration_minutes=scheduled_duration_minutes,
scheduled_primary_worker=scheduled_primary_worker,
scheduled_secondary_workers=scheduled_secondary_workers_list,
auto_planning=auto_planning,
requested_skills=requested_skills,
requested_items=requested_items,
)
db_session.add(job)
if job.job_type == JobType.REPLENISH:
depot_code = flex_form_data["depot_code"]
depot = depot_service.get_by_code(db_session=db_session, code=depot_code)
for item_str in flex_form_data["requested_items"]:
item_list = parse_item_str(item_str)
item = item_service.get_by_code(db_session=db_session, code=item_list[0])
inv = inventory_service.get_by_item_depot(
db_session=db_session,
item_id=item.id,
depot_id=depot.id,
org_id=team_obj.org_id
).one_or_none()
inv.curr_qty -= item_list[1]
inv.allocated_qty += item_list[1]
if inv.curr_qty < 0:
log.error(
f" Not enough inventory for item: {item_list[0]}, depot: {depot_code}, org.id: {team_obj.org_id}")
continue
db_session.add(inv)
inventory_event_service.log(
db_session=db_session,
source="Env_Replenish",
description=f"Allocated {item_list[1]} {item_list[0]} from depot: {depot_code}",
item_code=item_list[0],
depot_code=depot_code,
item_id=item.id,
depot_id=depot.id
)
db_session.commit()
print(f"\033[37;46m\t1:add job succeed,{code}\033[0m")
log.info(f"1:add job succeed,{code}")
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description=f"Job ({code}) is created, planning_status={planning_status}, requested_start_datetime={requested_start_datetime}",
job_id=job.id,
)
post_job_to_kafka(job=job, message_type=KafkaMessageType.CREATE_JOB,
db_session=db_session, org_code=org_code)
print(f"\033[37;46m\t2:job post kafka in succeed,{code}\033[0m")
log.info(f"2:job post kafka in succeed,{code}")
# zulip send message
if job.planning_status != JobPlanningStatus.UNPLANNED:
zulip_dict = get_zulip_client_by_org_id(job.org_id)
if zulip_dict:
zulip_core = zulip_dict['client']
zulip_core.update_job_send_message(
job, [job.scheduled_primary_worker] + job.scheduled_secondary_workers)
return job
def create_executive_report(user_id: str,
user_email: str,
incident_id: int,
action: dict,
db_session=None):
"""Creates an executive report."""
report_template = document_service.get_executive_report_template(
db_session=db_session)
current_date = date.today().strftime("%B %d, %Y")
current_status = action["submission"]["current_status"]
overview = action["submission"]["overview"]
next_steps = action["submission"]["next_steps"]
# we load the incident instance
incident = incident_service.get(db_session=db_session,
incident_id=incident_id)
if not report_template:
send_feedack_to_user(incident.conversation.channel_id, user_id,
"No executive report template defined.")
return
# we fetch all previous executive reports
executive_reports = get_all_by_incident_id_and_type(
db_session=db_session,
incident_id=incident_id,
report_type=ReportTypes.executive_report)
previous_executive_reports = []
for executive_report in executive_reports:
previous_executive_reports.append(
f"{executive_report.document.name} - {executive_report.document.weblink}\n"
)
# we create a new executive report
details = {
"current_status": current_status,
"overview": overview,
"next_steps": next_steps
}
executive_report_in = ReportCreate(
details=details,
type=ReportTypes.executive_report,
)
executive_report = create(db_session=db_session,
report_in=executive_report_in)
# we load the participant
participant = participant_service.get_by_incident_id_and_email(
db_session=db_session, incident_id=incident_id, email=user_email)
# we save the executive report
participant.reports.append(executive_report)
incident.reports.append(executive_report)
db_session.add(participant)
db_session.add(incident)
db_session.commit()
event_service.log(
db_session=db_session,
source="Incident Participant",
description=
f"{participant.individual.name} created a new executive report",
details={
"current_status": current_status,
"overview": overview,
"next_steps": next_steps
},
incident_id=incident_id,
individual_id=participant.individual.id,
)
# we create a new document for the executive report
storage_plugin = plugins.get(INCIDENT_PLUGIN_STORAGE_SLUG)
executive_report_document_name = f"{incident.name} - Executive Report - {current_date}"
executive_report_document = storage_plugin.copy_file(
team_drive_id=incident.storage.resource_id,
file_id=report_template.resource_id,
name=executive_report_document_name,
)
executive_report_document.update({
"name":
executive_report_document_name,
"resource_type":
INCIDENT_RESOURCE_EXECUTIVE_REPORT_DOCUMENT,
})
storage_plugin.move_file(new_team_drive_id=incident.storage.resource_id,
file_id=executive_report_document["id"])
event_service.log(
db_session=db_session,
source=storage_plugin.title,
description="Executive report document added to storage",
incident_id=incident.id,
)
document_in = DocumentCreate(
name=executive_report_document["name"],
resource_id=executive_report_document["id"],
resource_type=executive_report_document["resource_type"],
weblink=executive_report_document["weblink"],
)
executive_report.document = document_service.create(
db_session=db_session, document_in=document_in)
incident.documents.append(executive_report.document)
db_session.add(executive_report)
db_session.add(incident)
db_session.commit()
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Executive report document added to incident",
incident_id=incident.id,
)
# we update the incident update document
document_plugin = plugins.get(INCIDENT_PLUGIN_DOCUMENT_SLUG)
document_plugin.update(
executive_report_document["id"],
name=incident.name,
title=incident.title,
current_date=current_date,
current_status=current_status,
overview=overview,
next_steps=next_steps,
previous_reports="\n".join(previous_executive_reports),
commander_fullname=incident.commander.name,
commander_weblink=incident.commander.weblink,
)
# we let the user know that the report has been created
send_feedack_to_user(
incident.conversation.channel_id,
user_id,
f"The executive report document has been created and can be found in the incident storage here: {executive_report_document['weblink']}",
)
# we send the executive report to the notifications group
send_executive_report_to_notifications_group(incident_id, executive_report,
db_session)
# we let the user know that the report has been sent to the notifications group
send_feedack_to_user(
incident.conversation.channel_id,
user_id,
f"The executive report has been emailed to the notifications distribution list ({incident.notifications_group.email}).",
)
return executive_report
def job_update_flow(user_email: str,
job_id: int,
previous_job: JobRead,
notify=True,
db_session=None):
"""Runs the job update flow."""
# we load the job instance
job = job_service.get(db_session=db_session, job_id=job_id)
# we load the worker
worker = worker_service.get_by_code(db_session=db_session, code=user_email)
conversation_topic_change = False
if previous_job.job_code != job.job_code:
event_service.log(
db_session=db_session,
source="Job Participant",
description=
f'{worker.name} changed the job title to "{job.job_code}"',
job_id=job.id,
worker_id=worker.id,
)
if previous_job.description != job.description:
event_service.log(
db_session=db_session,
source="Job Participant",
description=f"{worker.name} changed the job description",
details={"description": job.description},
job_id=job.id,
worker_id=worker.id,
)
if previous_job.job_type.name != job.job_type.name:
conversation_topic_change = True
event_service.log(
db_session=db_session,
source="Job Participant",
description=
f"{worker.name} changed the job type to {job.job_type.name}",
job_id=job.id,
worker_id=worker.id,
)
if previous_job.job_priority.name != job.job_priority.name:
conversation_topic_change = True
event_service.log(
db_session=db_session,
source="Job Participant",
description=
f"{worker.name} changed the job priority to {job.job_priority.name}",
job_id=job.id,
worker_id=worker.id,
)
if previous_job.planning_status.value != job.planning_status:
conversation_topic_change = True
event_service.log(
db_session=db_session,
source="Job Participant",
description=
f"{worker.name} marked the job as {job.planning_status}",
job_id=job.id,
worker_id=worker.id,
)
def job_stable_flow(job_id: int,
command: Optional[dict] = None,
db_session=None):
"""Runs the job stable flow."""
# we load the job instance
job = job_service.get(db_session=db_session, job_id=job_id)
# we set the stable time
job.stable_at = datetime.utcnow()
# we remind the job commander to write a tactical report
send_job_report_reminder(job, ReportTypes.tactical_report)
# we update the external ticket
update_external_job_ticket(job, db_session)
if not job.job_review_document:
storage_plugin = plugins.get(INCIDENT_PLUGIN_STORAGE_SLUG)
# we create a copy of the job review document template and we move it to the job storage
job_review_document_name = f"{job.name} - Post Job Review Document"
job_review_document = storage_plugin.copy_file(
team_drive_id=job.storage.resource_id,
file_id=INCIDENT_STORAGE_INCIDENT_REVIEW_FILE_ID,
name=job_review_document_name,
)
job_review_document.update({
"name":
job_review_document_name,
"resource_type":
INCIDENT_RESOURCE_INCIDENT_REVIEW_DOCUMENT,
})
storage_plugin.move_file(new_team_drive_id=job.storage.resource_id,
file_id=job_review_document["id"])
event_service.log(
db_session=db_session,
source=storage_plugin.job_code,
description="Job review document added to storage",
job_id=job.id,
)
document_in = DocumentCreate(
name=job_review_document["name"],
resource_id=job_review_document["id"],
resource_type=job_review_document["resource_type"],
weblink=job_review_document["weblink"],
)
job.documents.append(
document_service.create(db_session=db_session,
document_in=document_in))
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Job review document added to job",
job_id=job.id,
)
# we update the job review document
update_document(
job_review_document["id"],
job.name,
job.job_priority.name,
job.planning_status,
job.job_type.name,
job.job_code,
job.description,
job.commander.name,
job.conversation.weblink,
job.job_document.weblink,
job.storage.weblink,
job.ticket.weblink,
)
# we send a notification about the job review document to the conversation
send_job_review_document_notification(job.conversation.channel_id,
job_review_document["weblink"])
db_session.add(job)
db_session.commit()
def job_create_flow(*, job_id: int, checkpoint: str = None, db_session=None):
"""Creates all resources required for new jobs."""
job = job_service.get(db_session=db_session, job_id=job_id)
# get the job participants based on job type and priority
worker_participants, team_participants = get_job_participants(
job, db_session)
# add workers to job
for worker in worker_participants:
participant_flows.add_participant(user_code=worker.code,
job_id=job.id,
db_session=db_session)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Job participants added to job",
job_id=job.id,
)
# create the job ticket
ticket = create_job_ticket(job, db_session)
job.ticket = ticket_service.create(db_session=db_session,
ticket_in=TicketCreate(**ticket))
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="External ticket added to job",
job_id=job.id,
)
# we set the job name
name = ticket["resource_id"]
job.name = name
# we create the participant groups (tactical and notification)
try:
worker_participants = [x.worker for x in job.participants]
tactical_group, notification_group = create_participant_groups(
job, worker_participants, team_participants, db_session)
for g in [tactical_group, notification_group]:
group_in = GroupCreate(
name=g["name"],
code=g["email"],
resource_type=g["resource_type"],
resource_id=g["resource_id"],
weblink=g["weblink"],
)
job.groups.append(
group_service.create(db_session=db_session, group_in=group_in))
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Tactical and notification groups added to job",
job_id=job.id,
)
# we create storage resource
storage = create_job_storage(
job, [tactical_group["email"], notification_group["email"]],
db_session)
job.storage = storage_service.create(
db_session=db_session,
resource_id=storage["resource_id"],
resource_type=storage["resource_type"],
weblink=storage["weblink"],
)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Storage added to job",
job_id=job.id,
)
# we create the job documents
job_document, job_sheet = create_collaboration_documents(
job, db_session)
faq_document = {
"name": "Job FAQ",
"resource_id": INCIDENT_FAQ_DOCUMENT_ID,
"weblink":
f"https://docs.google.com/document/d/{INCIDENT_FAQ_DOCUMENT_ID}",
"resource_type": INCIDENT_RESOURCE_FAQ_DOCUMENT,
}
conversation_commands_reference_document = {
"name":
"Job Conversation Commands Reference Document",
"resource_id":
INCIDENT_CONVERSATION_COMMANDS_REFERENCE_DOCUMENT_ID,
"weblink":
f"https://docs.google.com/document/d/{INCIDENT_CONVERSATION_COMMANDS_REFERENCE_DOCUMENT_ID}",
"resource_type":
INCIDENT_RESOURCE_CONVERSATION_COMMANDS_REFERENCE_DOCUMENT,
}
for d in [
job_document,
job_sheet,
faq_document,
conversation_commands_reference_document,
]:
document_in = DocumentCreate(
name=d["name"],
resource_id=d["resource_id"],
resource_type=d["resource_type"],
weblink=d["weblink"],
)
job.documents.append(
document_service.create(db_session=db_session,
document_in=document_in))
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Documents added to job",
job_id=job.id,
)
conference = create_conference(job, [tactical_group["email"]],
db_session)
conference_in = ConferenceCreate(
resource_id=conference["resource_id"],
resource_type=conference["resource_type"],
weblink=conference["weblink"],
conference_id=conference["id"],
conference_challenge=conference["challenge"],
)
job.conference = conference_service.create(db_session=db_session,
conference_in=conference_in)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Conference added to job",
job_id=job.id,
)
# we create the conversation for real-time communications
participant_emails = [x.worker.code for x in job.participants]
conversation = create_conversation(job, participant_emails, db_session)
conversation_in = ConversationCreate(
resource_id=conversation["resource_id"],
resource_type=conversation["resource_type"],
weblink=conversation["weblink"],
channel_id=conversation["id"],
)
job.conversation = conversation_service.create(
db_session=db_session, conversation_in=conversation_in)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Conversation added to job",
job_id=job.id,
)
except Exception as e:
log.warn("failed to create ... , job_id ={}".format(job_id), e)
db_session.add(job)
db_session.commit()
try:
# we set the conversation topic
set_conversation_topic(job)
# we update the job ticket
update_external_job_ticket(job, db_session)
# we update the investigation document
update_document(
job_document["id"],
job.name,
job.job_priority.name,
job.planning_status,
job.job_type.name,
job.job_code,
job.description,
job.commander.name,
job.conversation.weblink,
job_document["weblink"],
job.storage.weblink,
job.ticket.weblink,
job.conference.weblink,
job.conference.conference_challenge,
)
for participant in job.participants:
# we announce the participant in the conversation
send_job_participant_announcement_message(participant.worker.code,
job.id, db_session)
# we send the welcome messages to the participant
send_job_welcome_participant_messages(participant.worker.code,
job.id, db_session)
send_job_suggested_reading_messages(participant.worker.code,
job.id, db_session)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Participants announced and welcome messages sent",
job_id=job.id,
)
if job.visibility == Visibility.open:
send_job_notifications(job, db_session)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Job notifications sent",
job_id=job.id,
)
except Exception as e:
log.warn("failed to create more ... , job_id ={}".format(job_id), e)
def create(
*,
db_session,
# job_priority: str = None,
# job_type: str,
code: str,
name: str = None,
planning_status: str,
tags: List[dict],
description: str = None,
team: TeamCreate,
location: LocationCreate,
flex_form_data: dict = None,
requested_primary_worker: WorkerCreate = None,
requested_start_datetime: datetime = None,
requested_duration_minutes: float = None,
scheduled_primary_worker: WorkerCreate = None,
scheduled_secondary_workers: List[WorkerCreate],
scheduled_start_datetime: datetime = None,
scheduled_duration_minutes: float = None,
auto_planning: bool = True,
) -> Job:
"""Creates a new job."""
tag_objs = []
for t in tags:
tag_objs.append(
tag_service.get_or_create(db_session=db_session,
tag_in=TagCreate(**t)))
team_obj = team_service.get_by_code(db_session=db_session,
code=team["code"])
loc_to_create = LocationCreate(**location)
location_obj = location_service.get_or_create_by_code(
db_session=db_session, location_in=loc_to_create)
# if location_obj.geo_longitude < 1:
# location_obj.geo_longitude = loc_to_create.geo_longitude
# location_obj.geo_latitude = loc_to_create.geo_latitude
db_session.add(location_obj)
# location_obj = location_service.update(
# db_session=db_session, location=location_obj, location_in=LocationUpdate(**location)
# )
if requested_primary_worker:
requested_primary_worker = worker_service.get_by_code(
db_session=db_session, code=requested_primary_worker["code"])
if scheduled_primary_worker:
scheduled_primary_worker = worker_service.get_by_code(
db_session=db_session, code=scheduled_primary_worker["code"])
if scheduled_secondary_workers is None:
scheduled_secondary_workers = []
# We create the job
job = Job(
code=code,
name=name,
description=description,
planning_status=planning_status,
tags=tag_objs,
flex_form_data=flex_form_data,
location=location_obj,
team=team_obj,
requested_start_datetime=requested_start_datetime,
requested_duration_minutes=requested_duration_minutes,
requested_primary_worker=requested_primary_worker,
scheduled_start_datetime=scheduled_start_datetime,
scheduled_duration_minutes=scheduled_duration_minutes,
scheduled_primary_worker=scheduled_primary_worker,
scheduled_secondary_workers=scheduled_secondary_workers,
auto_planning=auto_planning,
)
db_session.add(job)
db_session.commit()
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description=
f"Job ({code}) is created, planning_status={planning_status}, scheduled_start_datetime={scheduled_start_datetime}",
job_id=job.id,
)
post_job_to_kafka(job=job,
message_type=KafkaMessageType.CREATE_JOB,
db_session=db_session)
return job
def incident_create_flow(*,
incident_id: int,
checkpoint: str = None,
db_session=None):
"""Creates all resources required for new incidents."""
incident = incident_service.get(db_session=db_session,
incident_id=incident_id)
# get the incident participants based on incident type and priority
individual_participants, team_participants = get_incident_participants(
incident, db_session)
# add individuals to incident
for individual in individual_participants:
participant_flows.add_participant(user_email=individual.email,
incident_id=incident.id,
db_session=db_session)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Incident participants added to incident",
incident_id=incident.id,
)
# create the incident ticket
ticket = create_incident_ticket(incident, db_session)
incident.ticket = ticket_service.create(db_session=db_session,
ticket_in=TicketCreate(**ticket))
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="External ticket added to incident",
incident_id=incident.id,
)
# we set the incident name
name = ticket["resource_id"]
incident.name = name
# we create the participant groups (tactical and notification)
individual_participants = [x.individual for x in incident.participants]
tactical_group, notification_group = create_participant_groups(
incident, individual_participants, team_participants, db_session)
for g in [tactical_group, notification_group]:
group_in = GroupCreate(
name=g["name"],
email=g["email"],
resource_type=g["resource_type"],
resource_id=g["resource_id"],
weblink=g["weblink"],
)
incident.groups.append(
group_service.create(db_session=db_session, group_in=group_in))
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Tactical and notification groups added to incident",
incident_id=incident.id,
)
# we create storage resource
storage = create_incident_storage(
incident, [tactical_group["email"], notification_group["email"]],
db_session)
incident.storage = storage_service.create(
db_session=db_session,
resource_id=storage["resource_id"],
resource_type=storage["resource_type"],
weblink=storage["weblink"],
)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Storage added to incident",
incident_id=incident.id,
)
# we create the incident documents
incident_document, incident_sheet = create_collaboration_documents(
incident, db_session)
# TODO: we need to delineate between the investigation document and suggested documents
# # get any additional documentation based on priority or terms
# incident_documents = get_incident_documents(
# db_session, incident.incident_type, incident.incident_priority, incident.description
# )
#
# incident.documents = incident_documents
faq_document = {
"name": "Incident FAQ",
"resource_id": INCIDENT_FAQ_DOCUMENT_ID,
"weblink":
f"https://docs.google.com/document/d/{INCIDENT_FAQ_DOCUMENT_ID}",
"resource_type": INCIDENT_RESOURCE_FAQ_DOCUMENT,
}
conversation_commands_reference_document = {
"name":
"Incident Conversation Commands Reference Document",
"resource_id":
INCIDENT_CONVERSATION_COMMANDS_REFERENCE_DOCUMENT_ID,
"weblink":
f"https://docs.google.com/document/d/{INCIDENT_CONVERSATION_COMMANDS_REFERENCE_DOCUMENT_ID}",
"resource_type":
INCIDENT_RESOURCE_CONVERSATION_COMMANDS_REFERENCE_DOCUMENT,
}
for d in [
incident_document,
incident_sheet,
faq_document,
conversation_commands_reference_document,
]:
document_in = DocumentCreate(
name=d["name"],
resource_id=d["resource_id"],
resource_type=d["resource_type"],
weblink=d["weblink"],
)
incident.documents.append(
document_service.create(db_session=db_session,
document_in=document_in))
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Documents added to incident",
incident_id=incident.id,
)
conference = create_conference(incident, [tactical_group["email"]],
db_session)
conference_in = ConferenceCreate(
resource_id=conference["resource_id"],
resource_type=conference["resource_type"],
weblink=conference["weblink"],
conference_id=conference["id"],
conference_challenge=conference["challenge"],
)
incident.conference = conference_service.create(
db_session=db_session, conference_in=conference_in)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Conference added to incident",
incident_id=incident.id,
)
# we create the conversation for real-time communications
participant_emails = [x.individual.email for x in incident.participants]
conversation = create_conversation(incident, participant_emails,
db_session)
conversation_in = ConversationCreate(
resource_id=conversation["resource_id"],
resource_type=conversation["resource_type"],
weblink=conversation["weblink"],
channel_id=conversation["id"],
)
incident.conversation = conversation_service.create(
db_session=db_session, conversation_in=conversation_in)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Conversation added to incident",
incident_id=incident.id,
)
db_session.add(incident)
db_session.commit()
# we set the conversation topic
set_conversation_topic(incident)
# we update the incident ticket
update_incident_ticket(
incident.ticket.resource_id,
title=incident.title,
description=incident.description,
incident_type=incident.incident_type.name,
priority=incident.incident_priority.name,
status=incident.status,
commander_email=incident.commander.email,
reporter_email=incident.reporter.email,
conversation_weblink=incident.conversation.weblink,
document_weblink=incident_document["weblink"],
storage_weblink=incident.storage.weblink,
conference_weblink=incident.conference.weblink,
visibility=incident.visibility,
)
# we update the investigation document
update_document(
incident_document["id"],
incident.name,
incident.incident_priority.name,
incident.status,
incident.incident_type.name,
incident.title,
incident.description,
incident.commander.name,
incident.conversation.weblink,
incident_document["weblink"],
incident.storage.weblink,
incident.ticket.weblink,
incident.conference.weblink,
incident.conference.conference_challenge,
)
for participant in incident.participants:
# we announce the participant in the conversation
send_incident_participant_announcement_message(
participant.individual.email, incident.id, db_session)
# we send the welcome messages to the participant
send_incident_welcome_participant_messages(
participant.individual.email, incident.id, db_session)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Participants announced and welcome messages sent",
incident_id=incident.id,
)
if incident.visibility == Visibility.open:
send_incident_notifications(incident, db_session)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Incident notifications sent",
incident_id=incident.id,
)
def update(*, db_session, job: Job, job_in: JobUpdate, org_code: str) -> Job:
tags = []
for t in job_in.tags:
tags.append(tag_service.get_or_create(db_session=db_session, tag_in=TagUpdate(**t)))
scheduled_secondary_workers = []
if job_in.scheduled_secondary_workers:
for w in job_in.scheduled_secondary_workers:
scheduled_secondary_workers.append(
worker_service.get_by_code(db_session=db_session, code=w.code))
if job_in.team and job_in.team.code != job.team.code:
team_obj = team_service.get_by_code(db_session=db_session, code=job_in.team.code)
job.team = team_obj
if job_in.location and job_in.location.location_code and job_in.location.location_code != job.location.location_code:
location_obj = location_service.get_or_create_by_code(
db_session=db_session, location_in=job_in.location)
job.location = location_obj
update_data = job_in.dict(
skip_defaults=True,
exclude={
"tags",
"scheduled_secondary_workers",
"requested_primary_worker",
"scheduled_primary_worker",
"team",
"location",
},
)
for field in update_data.keys():
setattr(job, field, update_data[field])
job.scheduled_secondary_workers = scheduled_secondary_workers
job.tags = tags
if job_in.scheduled_primary_worker is not None:
job.scheduled_primary_worker = worker_service.get_by_code(
db_session=db_session, code=job_in.scheduled_primary_worker.code)
if job_in.requested_primary_worker is not None:
job.requested_primary_worker = worker_service.get_by_code(
db_session=db_session, code=job_in.requested_primary_worker.code)
db_session.add(job)
db_session.commit()
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description=f"Job ({job_in.code}) is updated {job_in.flex_form_data}",
job_id=job.id,
)
print(f"\033[37;46m\t1: job update succeed {job.code}\033[0m")
post_job_to_kafka(job=job, message_type=KafkaMessageType.UPDATE_JOB,
db_session=db_session, org_code=org_code)
print(f"\033[37;46m\t2: job psot kafka in succeed {job.code}\033[0m")
# zulip send message
if job.planning_status != JobPlanningStatus.UNPLANNED:
zulip_dict = get_zulip_client_by_org_id(job.org_id)
if zulip_dict:
zulip_core = zulip_dict['client']
zulip_core.update_job_send_message(
job, [job.scheduled_primary_worker] + job.scheduled_secondary_workers)
return job
def assign_role_flow(incident: "Incident", assignee_email: str,
assignee_role: str, db_session: SessionLocal):
"""Attempts to assign a role to a participant.
Returns:
str:
- "role_assigned", if role assigned.
- "role_not_assigned", if not role assigned.
- "assignee_has_role", if assignee already has the role.
"""
# we get the participant that holds the role assigned to the assignee
participant_with_assignee_role = participant_service.get_by_incident_id_and_role(
db_session=db_session, incident_id=incident.id, role=assignee_role)
# we get the participant for the assignee
assignee_participant = participant_service.get_by_incident_id_and_email(
db_session=db_session, incident_id=incident.id, email=assignee_email)
if participant_with_assignee_role is assignee_participant:
return "assignee_has_role"
if participant_with_assignee_role:
# we make the participant renounce to the role that has been given to the assignee
participant_active_roles = get_all_active_roles(
db_session=db_session,
participant_id=participant_with_assignee_role.id)
for participant_active_role in participant_active_roles:
if participant_active_role.role == assignee_role:
renounce_role(db_session=db_session,
participant_role=participant_active_role)
break
# we check if the participant has other active roles
participant_active_roles = get_all_active_roles(
db_session=db_session,
participant_id=participant_with_assignee_role.id)
if participant_active_roles.count() == 0:
# we give the participant a new participant role
add_role(
db_session=db_session,
participant_id=participant_with_assignee_role.id,
participant_role=ParticipantRoleType.participant,
)
log.debug(
f"We made {participant_with_assignee_role.individual.name} renounce to their {assignee_role} role."
)
if assignee_participant:
# we make the assignee renounce to the participant role, if they have it
participant_active_roles = get_all_active_roles(
db_session=db_session, participant_id=assignee_participant.id)
for participant_active_role in participant_active_roles:
if participant_active_role.role == ParticipantRoleType.participant:
renounce_role(db_session=db_session,
participant_role=participant_active_role)
break
# we give the assignee the new role
add_role(
db_session=db_session,
participant_id=assignee_participant.id,
participant_role=assignee_role,
)
# we update the commander, reporter, scribe, or liaison foreign key
if assignee_role == ParticipantRoleType.incident_commander:
incident.commander_id = assignee_participant.id
elif assignee_role == ParticipantRoleType.reporter:
incident.reporter_id = assignee_participant.id
elif assignee_role == ParticipantRoleType.scribe:
incident.scribe_id = assignee_participant.id
elif assignee_role == ParticipantRoleType.liaison:
incident.liaison_id = assignee_participant.id
# we add and commit the changes
db_session.add(incident)
db_session.commit()
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description=
f"{assignee_participant.individual.name} has been assigned the role of {assignee_role}",
incident_id=incident.id,
)
return "role_assigned"
log.debug(
f"We were not able to assign the {assignee_role} role to {assignee_email}."
)
return "role_not_assigned"
def incident_update_flow(
user_email: str, incident_id: int, previous_incident: IncidentRead, notify=True, db_session=None
):
"""Runs the incident update flow."""
# we load the incident instance
incident = incident_service.get(db_session=db_session, incident_id=incident_id)
# we load the individual
individual = individual_service.get_by_email(db_session=db_session, email=user_email)
conversation_topic_change = False
if previous_incident.title != incident.title:
event_service.log(
db_session=db_session,
source="Incident Participant",
description=f'{individual.name} changed the incident title to "{incident.title}"',
incident_id=incident.id,
individual_id=individual.id,
)
if previous_incident.description != incident.description:
event_service.log(
db_session=db_session,
source="Incident Participant",
description=f"{individual.name} changed the incident description",
details={"description": incident.description},
incident_id=incident.id,
individual_id=individual.id,
)
if previous_incident.incident_type.name != incident.incident_type.name:
conversation_topic_change = True
event_service.log(
db_session=db_session,
source="Incident Participant",
description=f"{individual.name} changed the incident type to {incident.incident_type.name}",
incident_id=incident.id,
individual_id=individual.id,
)
if previous_incident.incident_priority.name != incident.incident_priority.name:
conversation_topic_change = True
event_service.log(
db_session=db_session,
source="Incident Participant",
description=f"{individual.name} changed the incident priority to {incident.incident_priority.name}",
incident_id=incident.id,
individual_id=individual.id,
)
if previous_incident.status.value != incident.status:
conversation_topic_change = True
event_service.log(
db_session=db_session,
source="Incident Participant",
description=f"{individual.name} marked the incident as {incident.status}",
incident_id=incident.id,
individual_id=individual.id,
)
if conversation_topic_change:
if incident.status != IncidentStatus.closed:
set_conversation_topic(incident, db_session)
if notify:
send_incident_update_notifications(incident, previous_incident, db_session)
# we update the external ticket
update_external_incident_ticket(incident, db_session)
log.debug(f"Updated the external ticket {incident.ticket.resource_id}.")
# get the incident participants based on incident type and priority
individual_participants, team_participants = get_incident_participants(incident, db_session)
# lets not attempt to add new participants for non-active incidents (it's confusing)
if incident.status == IncidentStatus.active:
# we add the individuals as incident participants
for individual in individual_participants:
incident_add_or_reactivate_participant_flow(
individual.email, incident.id, db_session=db_session
)
team_participant_emails = [x.email for x in team_participants]
# we add the team distributions lists to the notifications group
group_plugin = plugin_service.get_active(db_session=db_session, plugin_type="participant-group")
if group_plugin:
group_plugin.instance.add(incident.notifications_group.email, team_participant_emails)
if previous_incident.status.value != incident.status:
if incident.status == IncidentStatus.active:
incident_active_flow(incident_id=incident.id, db_session=db_session)
elif incident.status == IncidentStatus.stable:
incident_stable_flow(incident_id=incident.id, db_session=db_session)
elif incident.status == IncidentStatus.closed:
if previous_incident.status.value == IncidentStatus.active:
incident_stable_flow(incident_id=incident.id, db_session=db_session)
incident_closed_flow(incident_id=incident.id, db_session=db_session)
def incident_create_flow(*,
incident_id: int,
checkpoint: str = None,
db_session=None):
"""Creates all resources required for new incidents."""
incident = incident_service.get(db_session=db_session,
incident_id=incident_id)
# get the incident participants based on incident type and priority
individual_participants, team_participants = get_incident_participants(
incident, db_session)
# add individuals to incident
for individual in individual_participants:
participant_flows.add_participant(user_email=individual.email,
incident_id=incident.id,
db_session=db_session)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Incident participants added to incident",
incident_id=incident.id,
)
# create the incident ticket
ticket = create_incident_ticket(incident, db_session)
incident.ticket = ticket_service.create(db_session=db_session,
ticket_in=TicketCreate(**ticket))
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="External ticket added to incident",
incident_id=incident.id,
)
# we set the incident name
name = ticket["resource_id"]
incident.name = name
# we create the participant groups (tactical and notification)
individual_participants = [x.individual for x in incident.participants]
tactical_group, notification_group = create_participant_groups(
incident, individual_participants, team_participants, db_session)
for g in [tactical_group, notification_group]:
group_in = GroupCreate(
name=g["name"],
email=g["email"],
resource_type=g["resource_type"],
resource_id=g["resource_id"],
weblink=g["weblink"],
)
incident.groups.append(
group_service.create(db_session=db_session, group_in=group_in))
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Tactical and notification groups added to incident",
incident_id=incident.id,
)
# we create storage resource
storage = create_incident_storage(
incident, [tactical_group["email"], notification_group["email"]],
db_session)
incident.storage = storage_service.create(
db_session=db_session,
resource_id=storage["resource_id"],
resource_type=storage["resource_type"],
weblink=storage["weblink"],
)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Storage added to incident",
incident_id=incident.id,
)
# we create the incident documents
collab_documents = create_collaboration_documents(incident, db_session)
for d in collab_documents:
document_in = DocumentCreate(
name=d["name"],
resource_id=d["resource_id"],
resource_type=d["resource_type"],
weblink=d["weblink"],
)
incident.documents.append(
document_service.create(db_session=db_session,
document_in=document_in))
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Documents added to incident",
incident_id=incident.id,
)
conference = create_conference(incident, [tactical_group["email"]],
db_session)
conference_in = ConferenceCreate(
resource_id=conference["resource_id"],
resource_type=conference["resource_type"],
weblink=conference["weblink"],
conference_id=conference["id"],
conference_challenge=conference["challenge"],
)
incident.conference = conference_service.create(
db_session=db_session, conference_in=conference_in)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Conference added to incident",
incident_id=incident.id,
)
# we create the conversation for real-time communications
participant_emails = [x.individual.email for x in incident.participants]
conversation = create_conversation(incident, participant_emails,
db_session)
conversation_in = ConversationCreate(
resource_id=conversation["resource_id"],
resource_type=conversation["resource_type"],
weblink=conversation["weblink"],
channel_id=conversation["id"],
)
incident.conversation = conversation_service.create(
db_session=db_session, conversation_in=conversation_in)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Conversation added to incident",
incident_id=incident.id,
)
db_session.add(incident)
db_session.commit()
# we set the conversation topic
set_conversation_topic(incident)
# we update the incident ticket
update_external_incident_ticket(incident, db_session)
# we update the investigation document
update_document(
incident.incident_document.resource_id,
incident.name,
incident.incident_priority.name,
incident.status,
incident.incident_type.name,
incident.title,
incident.description,
incident.commander.name,
incident.conversation.weblink,
incident.incident_document.weblink,
incident.storage.weblink,
incident.ticket.weblink,
incident.conference.weblink,
incident.conference.conference_challenge,
)
if incident.visibility == Visibility.open:
send_incident_notifications(incident, db_session)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Incident notifications sent",
incident_id=incident.id,
)
suggested_document_items = get_suggested_document_items(
incident, db_session)
for participant in incident.participants:
# we announce the participant in the conversation
# should protect ourselves from failures of any one participant
try:
send_incident_participant_announcement_message(
participant.individual.email, incident.id, db_session)
# we send the welcome messages to the participant
send_incident_welcome_participant_messages(
participant.individual.email, incident.id, db_session)
send_incident_suggested_reading_messages(incident,
suggested_document_items,
participant.email)
except Exception as e:
log.exception(e)
sentry_sdk.capture_exception(e)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Participants announced and welcome messages sent",
incident_id=incident.id,
)
def incident_create_flow(*, incident_id: int, checkpoint: str = None, db_session=None):
"""Creates all resources required for new incidents."""
incident = incident_service.get(db_session=db_session, incident_id=incident_id)
# create the incident ticket
ticket = create_incident_ticket(incident, db_session)
if ticket:
incident.ticket = ticket_service.create(
db_session=db_session, ticket_in=TicketCreate(**ticket)
)
# we set the incident name
incident.name = ticket["resource_id"]
# get the incident participants based on incident type and priority
individual_participants, team_participants = get_incident_participants(incident, db_session)
# add individuals to incident
for individual in individual_participants:
participant_flows.add_participant(
user_email=individual.email, incident_id=incident.id, db_session=db_session
)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Incident participants added to incident",
incident_id=incident.id,
)
# we create the participant groups (tactical and notification)
individual_participants = [x.individual for x in incident.participants]
participant_emails = [x.individual.email for x in incident.participants]
group_plugin = plugin_service.get_active(db_session=db_session, plugin_type="participant-group")
tactical_group = None
notification_group = None
if group_plugin:
try:
tactical_group, notification_group = create_participant_groups(
incident, individual_participants, team_participants, db_session
)
for g in [tactical_group, notification_group]:
group_in = GroupCreate(
name=g["name"],
email=g["email"],
resource_type=g["resource_type"],
resource_id=g["resource_id"],
weblink=g["weblink"],
)
incident.groups.append(
group_service.create(db_session=db_session, group_in=group_in)
)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Tactical and notification groups added to incident",
incident_id=incident.id,
)
except Exception as e:
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description=f"Creation of tactical and notification groups failed. Reason: {e}",
incident_id=incident.id,
)
log.exception(e)
storage_plugin = plugin_service.get_active(db_session=db_session, plugin_type="storage")
if storage_plugin:
# we create storage resource
if group_plugin:
storage = create_incident_storage(
incident, [tactical_group["email"], notification_group["email"]], db_session
)
else:
# we don't have a group so add participants directly
storage = create_incident_storage(incident, participant_emails, db_session)
incident.storage = storage_service.create(
db_session=db_session,
resource_id=storage["resource_id"],
resource_type=storage["resource_type"],
weblink=storage["weblink"],
)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Storage added to incident",
incident_id=incident.id,
)
# we create collaboration documents, don't fail the whole flow if this fails
try:
collab_documents = create_collaboration_documents(incident, db_session)
for d in collab_documents:
document_in = DocumentCreate(
name=d["name"],
resource_id=d["resource_id"],
resource_type=d["resource_type"],
weblink=d["weblink"],
)
incident.documents.append(
document_service.create(db_session=db_session, document_in=document_in)
)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Documents added to incident",
incident_id=incident.id,
)
except Exception as e:
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description=f"Creation of incident documents failed. Reason: {e}",
incident_id=incident.id,
)
log.exception(e)
conference_plugin = plugin_service.get_active(db_session=db_session, plugin_type="conference")
if conference_plugin:
try:
participants = participant_emails
if group_plugin:
# we use the tactical group email if the group plugin is enabled
participants = [tactical_group["email"]]
conference = create_conference(incident, participants, db_session)
conference_in = ConferenceCreate(
resource_id=conference["resource_id"],
resource_type=conference["resource_type"],
weblink=conference["weblink"],
conference_id=conference["id"],
conference_challenge=conference["challenge"],
)
incident.conference = conference_service.create(
db_session=db_session, conference_in=conference_in
)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Conference added to incident",
incident_id=incident.id,
)
except Exception as e:
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description=f"Creation of incident conference failed. Reason: {e}",
incident_id=incident.id,
)
log.exception(e)
# we create the conversation for real-time communications
conversation_plugin = plugin_service.get_active(
db_session=db_session, plugin_type="conversation"
)
if conversation_plugin:
try:
conversation = create_conversation(incident, participant_emails, db_session)
conversation_in = ConversationCreate(
resource_id=conversation["resource_id"],
resource_type=conversation["resource_type"],
weblink=conversation["weblink"],
channel_id=conversation["id"],
)
incident.conversation = conversation_service.create(
db_session=db_session, conversation_in=conversation_in
)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Conversation added to incident",
incident_id=incident.id,
)
# we set the conversation topic
set_conversation_topic(incident, db_session)
except Exception as e:
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description=f"Creation of incident conversation failed. Reason: {e}",
incident_id=incident.id,
)
log.exception(e)
db_session.add(incident)
db_session.commit()
# we update the incident ticket
update_external_incident_ticket(incident, db_session)
# we update the investigation document
document_plugin = plugin_service.get_active(db_session=db_session, plugin_type="document")
if document_plugin:
if incident.incident_document:
try:
document_plugin.instance.update(
incident.incident_document.resource_id,
name=incident.name,
priority=incident.incident_priority.name,
status=incident.status,
type=incident.incident_type.name,
title=incident.title,
description=incident.description,
commander_fullname=incident.commander.name,
conversation_weblink=resolve_attr(incident, "conversation.weblink"),
document_weblink=resolve_attr(incident, "incident_document.weblink"),
storage_weblink=resolve_attr(incident, "storage.weblink"),
ticket_weblink=resolve_attr(incident, "ticket.weblink"),
conference_weblink=resolve_attr(incident, "conference.weblink"),
conference_challenge=resolve_attr(incident, "conference.challendge"),
)
except Exception as e:
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description=f"Incident documents rendering failed. Reason: {e}",
incident_id=incident.id,
)
log.exception(e)
if incident.visibility == Visibility.open:
send_incident_notifications(incident, db_session)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Incident notifications sent",
incident_id=incident.id,
)
suggested_document_items = get_suggested_document_items(incident.id, db_session)
for participant in incident.participants:
# we announce the participant in the conversation
# should protect ourselves from failures of any one participant
try:
send_incident_participant_announcement_message(
participant.individual.email, incident.id, db_session
)
# we send the welcome messages to the participant
send_incident_welcome_participant_messages(
participant.individual.email, incident.id, db_session
)
send_incident_suggested_reading_messages(
incident.id, suggested_document_items, participant.individual.email, db_session
)
except Exception as e:
log.exception(e)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Participants announced and welcome messages sent",
incident_id=incident.id,
)
def create(
*,
db_session,
incident_priority: str,
incident_type: str,
reporter_email: str,
title: str,
status: str,
description: str,
tags: List[dict],
visibility: str = None,
) -> Incident:
"""Creates a new incident."""
# We get the incident type by name
if not incident_type:
incident_type = incident_type_service.get_default(
db_session=db_session)
if not incident_type:
raise Exception(
"No incident type specified and no default has been defined.")
else:
incident_type = incident_type_service.get_by_name(
db_session=db_session, name=incident_type["name"])
# We get the incident priority by name
if not incident_priority:
incident_priority = incident_priority_service.get_default(
db_session=db_session)
if not incident_priority:
raise Exception(
"No incident priority specified and no default has been defined."
)
else:
incident_priority = incident_priority_service.get_by_name(
db_session=db_session, name=incident_priority["name"])
if not visibility:
visibility = incident_type.visibility
tag_objs = []
for t in tags:
tag_objs.append(
tag_service.get_or_create(db_session=db_session,
tag_in=TagCreate(**t)))
# We create the incident
incident = Incident(
title=title,
description=description,
status=status,
incident_type=incident_type,
incident_priority=incident_priority,
visibility=visibility,
tags=tag_objs,
)
db_session.add(incident)
db_session.commit()
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Incident created",
incident_id=incident.id,
)
# We add the reporter to the incident
reporter_participant = participant_flows.add_participant(
reporter_email, incident.id, db_session, ParticipantRoleType.reporter)
# We resolve the incident commander email
incident_commander_email = resolve_incident_commander_email(
db_session,
reporter_email,
incident_type.name,
"",
title,
description,
incident_priority.page_commander,
)
if reporter_email == incident_commander_email:
# We add the role of incident commander the reporter
participant_role_service.add_role(
participant_id=reporter_participant.id,
participant_role=ParticipantRoleType.incident_commander,
db_session=db_session,
)
else:
# We create a new participant for the incident commander and we add it to the incident
participant_flows.add_participant(
incident_commander_email,
incident.id,
db_session,
ParticipantRoleType.incident_commander,
)
return incident
def conversation_topic_dispatcher(
incident: Incident,
previous_incident: dict,
individual: IndividualContact,
db_session: SessionLocal,
):
"""Determines if the conversation topic needs to be updated."""
conversation_topic_change = False
if previous_incident.title != incident.title:
event_service.log(
db_session=db_session,
source="Incident Participant",
description=f'{individual.name} changed the incident title to "{incident.title}"',
incident_id=incident.id,
individual_id=individual.id,
)
if previous_incident.description != incident.description:
event_service.log(
db_session=db_session,
source="Incident Participant",
description=f"{individual.name} changed the incident description",
details={"description": incident.description},
incident_id=incident.id,
individual_id=individual.id,
)
if previous_incident.incident_type.name != incident.incident_type.name:
conversation_topic_change = True
event_service.log(
db_session=db_session,
source="Incident Participant",
description=f"{individual.name} changed the incident type to {incident.incident_type.name}",
incident_id=incident.id,
individual_id=individual.id,
)
if previous_incident.incident_priority.name != incident.incident_priority.name:
conversation_topic_change = True
event_service.log(
db_session=db_session,
source="Incident Participant",
description=f"{individual.name} changed the incident priority to {incident.incident_priority.name}",
incident_id=incident.id,
individual_id=individual.id,
)
if previous_incident.status.value != incident.status:
conversation_topic_change = True
event_service.log(
db_session=db_session,
source="Incident Participant",
description=f"{individual.name} marked the incident as {incident.status}",
incident_id=incident.id,
individual_id=individual.id,
)
if conversation_topic_change:
if incident.status != IncidentStatus.closed:
set_conversation_topic(incident, db_session)
def assign_role_flow(incident_id: int, assignee_contact_info: dict,
assignee_role: str, db_session: SessionLocal):
"""Attempts to assign a role to a participant.
Returns:
str:
- "role_assigned", if role assigned.
- "role_not_assigned", if not role assigned.
- "assignee_has_role", if assignee already has the role.
"""
# we get the participant that holds the role assigned to the assignee
participant_with_assignee_role = participant_service.get_by_incident_id_and_role(
db_session=db_session, incident_id=incident_id, role=assignee_role)
# we get the participant for the assignee
assignee_participant = participant_service.get_by_incident_id_and_email(
db_session=db_session,
incident_id=incident_id,
email=assignee_contact_info["email"])
if participant_with_assignee_role is assignee_participant:
return "assignee_has_role"
if participant_with_assignee_role:
# we make the participant renounce to the role that has been given to the assignee
participant_active_roles = get_all_active_roles(
db_session=db_session,
participant_id=participant_with_assignee_role.id)
for participant_active_role in participant_active_roles:
if participant_active_role.role == assignee_role:
renounce_role(db_session=db_session,
participant_role=participant_active_role)
break
# we check if the participant has other active roles
participant_active_roles = get_all_active_roles(
db_session=db_session,
participant_id=participant_with_assignee_role.id)
if participant_active_roles.count() == 0:
# we give the participant a new participant role
add_role(
db_session=db_session,
participant_id=participant_with_assignee_role.id,
participant_role=ParticipantRoleType.participant,
)
log.debug(
f"We made {participant_with_assignee_role.individual.name} renounce to their {assignee_role} role."
)
if assignee_participant:
# we make the assignee renounce to the participant role, if they have it
participant_active_roles = get_all_active_roles(
db_session=db_session, participant_id=assignee_participant.id)
for participant_active_role in participant_active_roles:
if participant_active_role.role == ParticipantRoleType.participant:
renounce_role(db_session=db_session,
participant_role=participant_active_role)
break
# we give the assignee the new role
add_role(
db_session=db_session,
participant_id=assignee_participant.id,
participant_role=assignee_role,
)
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description=
f"{assignee_contact_info['fullname']} has been assigned the role of {assignee_role}",
incident_id=incident_id,
)
return "role_assigned"
log.debug(
f"We were not able to assign the {assignee_role} role to {assignee_contact_info['fullname']}."
)
return "role_not_assigned"
def create(
*,
db_session,
incident_priority: str,
incident_type: str,
reporter_email: str,
title: str,
status: str,
description: str,
visibility: str = None,
) -> Incident:
"""Creates a new incident."""
# We get the incident type by name
incident_type = incident_type_service.get_by_name(
db_session=db_session, name=incident_type["name"])
# We get the incident priority by name
incident_priority = incident_priority_service.get_by_name(
db_session=db_session, name=incident_priority["name"])
if not visibility:
visibility = incident_type.visibility
# We create the incident
incident = Incident(
title=title,
description=description,
status=status,
incident_type=incident_type,
incident_priority=incident_priority,
visibility=visibility,
)
db_session.add(incident)
db_session.commit()
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Incident created",
incident_id=incident.id,
)
# We add the reporter to the incident
reporter_participant = participant_flows.add_participant(
reporter_email, incident.id, db_session, ParticipantRoleType.reporter)
# We resolve the incident commander email
incident_commander_email = resolve_incident_commander_email(
db_session,
reporter_email,
incident_type.name,
"",
title,
description,
incident_priority.page_commander,
)
if reporter_email == incident_commander_email:
# We add the role of incident commander the reporter
participant_role_service.add_role(
participant_id=reporter_participant.id,
participant_role=ParticipantRoleType.incident_commander,
db_session=db_session,
)
else:
# We create a new participant for the incident commander and we add it to the incident
participant_flows.add_participant(
incident_commander_email,
incident.id,
db_session,
ParticipantRoleType.incident_commander,
)
return incident
def create(*, db_session, incident_in: IncidentCreate) -> Incident:
"""Creates a new incident."""
project = project_service.get_by_name_or_default(
db_session=db_session, project_in=incident_in.project)
incident_type = incident_type_service.get_by_name_or_default(
db_session=db_session,
project_id=project.id,
incident_type_in=incident_in.incident_type)
incident_priority = incident_priority_service.get_by_name_or_default(
db_session=db_session,
project_id=project.id,
incident_priority_in=incident_in.incident_priority,
)
if not incident_in.visibility:
visibility = incident_type.visibility
else:
visibility = incident_in.visibility
tag_objs = []
for t in incident_in.tags:
tag_objs.append(
tag_service.get_or_create(db_session=db_session,
tag_in=TagCreate(**t)))
# We create the incident
incident = Incident(
title=incident_in.title,
description=incident_in.description,
status=incident_in.status,
incident_type=incident_type,
incident_priority=incident_priority,
visibility=visibility,
tags=tag_objs,
project=project,
)
db_session.add(incident)
db_session.commit()
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Incident created",
incident_id=incident.id,
)
# Add other incident roles (e.g. commander and liaison)
assign_incident_role(db_session, incident,
incident_in.reporter.individual.email,
ParticipantRoleType.reporter)
assign_incident_role(
db_session,
incident,
incident_in.reporter.individual.email,
ParticipantRoleType.incident_commander,
)
assign_incident_role(db_session, incident,
incident_in.reporter.individual.email,
ParticipantRoleType.liaison)
return incident
def create(
*,
db_session,
incident_priority: str,
incident_type: str,
reporter_email: str,
title: str,
status: str,
description: str,
tags: List[dict],
visibility: str = None,
) -> Incident:
"""Creates a new incident."""
# We get the incident type by name
if not incident_type:
incident_type = incident_type_service.get_default(db_session=db_session)
if not incident_type:
raise Exception("No incident type specified and no default has been defined.")
else:
incident_type = incident_type_service.get_by_name(
db_session=db_session, name=incident_type["name"]
)
# We get the incident priority by name
if not incident_priority:
incident_priority = incident_priority_service.get_default(db_session=db_session)
if not incident_priority:
raise Exception("No incident priority specified and no default has been defined.")
else:
incident_priority = incident_priority_service.get_by_name(
db_session=db_session, name=incident_priority["name"]
)
if not visibility:
visibility = incident_type.visibility
tag_objs = []
for t in tags:
tag_objs.append(tag_service.get_or_create(db_session=db_session, tag_in=TagCreate(**t)))
# We create the incident
incident = Incident(
title=title,
description=description,
status=status,
incident_type=incident_type,
incident_priority=incident_priority,
visibility=visibility,
tags=tag_objs,
)
db_session.add(incident)
db_session.commit()
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Incident created",
incident_id=incident.id,
)
# Add other incident roles (e.g. commander and liaison)
assign_incident_role(db_session, incident, reporter_email, ParticipantRoleType.reporter)
assign_incident_role(
db_session, incident, reporter_email, ParticipantRoleType.incident_commander
)
assign_incident_role(db_session, incident, reporter_email, ParticipantRoleType.liaison)
return incident
def create(*, db_session, incident_in: IncidentCreate) -> Incident:
"""Creates a new incident."""
project = project_service.get_by_name_or_default(
db_session=db_session, project_in=incident_in.project
)
incident_type = incident_type_service.get_by_name_or_default(
db_session=db_session, project_id=project.id, incident_type_in=incident_in.incident_type
)
incident_priority = incident_priority_service.get_by_name_or_default(
db_session=db_session,
project_id=project.id,
incident_priority_in=incident_in.incident_priority,
)
if not incident_in.visibility:
visibility = incident_type.visibility
else:
visibility = incident_in.visibility
tag_objs = []
for t in incident_in.tags:
tag_objs.append(tag_service.get_or_create(db_session=db_session, tag_in=t))
# We create the incident
incident = Incident(
title=incident_in.title,
description=incident_in.description,
status=incident_in.status,
incident_type=incident_type,
incident_priority=incident_priority,
visibility=visibility,
tags=tag_objs,
project=project,
)
db_session.add(incident)
db_session.commit()
event_service.log(
db_session=db_session,
source="Dispatch Core App",
description="Incident created",
incident_id=incident.id,
)
# add reporter
reporter_email = incident_in.reporter.individual.email
participant_flows.add_participant(
reporter_email,
incident,
db_session,
role=ParticipantRoleType.reporter,
)
# add commander
commander_email = commander_service_id = None
if incident_in.commander:
commander_email = incident_in.commander.individual.email
else:
commander_email, commander_service_id = resolve_and_associate_role(
db_session=db_session, incident=incident, role=ParticipantRoleType.incident_commander
)
if not commander_email:
# we make the reporter the commander if an email for the commander
# was not provided or resolved via incident role policies
commander_email = reporter_email
participant_flows.add_participant(
commander_email,
incident,
db_session,
service_id=commander_service_id,
role=ParticipantRoleType.incident_commander,
)
# add liaison
liaison_email, liaison_service_id = resolve_and_associate_role(
db_session=db_session, incident=incident, role=ParticipantRoleType.liaison
)
if liaison_email:
# we only add the liaison if we are able to resolve its email
# via incident role policies
participant_flows.add_participant(
liaison_email,
incident,
db_session,
service_id=liaison_service_id,
role=ParticipantRoleType.liaison,
)
# add scribe
scribe_email, scribe_service_id = resolve_and_associate_role(
db_session=db_session, incident=incident, role=ParticipantRoleType.scribe
)
if scribe_email:
# we only add the scribe if we are able to resolve its email
# via incident role policies
participant_flows.add_participant(
scribe_email,
incident,
db_session,
service_id=scribe_service_id,
role=ParticipantRoleType.scribe,
)
return incident
