def check_personalized_followup_to(caller, msg, sessionID,
sayPersonNameFunc=None):
"""
called by dsh_django2.check_personalized_messages().
if the followup_to field of the personalized message points
to caller himself, we want to play the original question
that resulted in this personalized message.
modeled after check_personalized_messages().
sayPersonNameFunc is dsh_django2.say_message_from_name().
"""
dsh_utils.db_print('check_personalized_followup_to: entered.', 151)
if not msg or not caller or not msg.owner:
dsh_utils.db_print('check_personalized_followup_to: nulls.', 151)
return
question = msg.followup_to
if not question:
dsh_utils.db_print('check_personalized_followup_to: no followup_to.',
151)
return
if question.owner.dsh_uid != caller.dsh_uid:
#dsh_utils.db_print('check_personalized_followup_to: not same owner.',
# 151)
#return
pass
if question.owner.ptype != 'USR':
#
# we will read the question back ONLY if the question
# was left by a "user."
#
dsh_utils.db_print('check_personalized_followup_to: '+\
'question not by user type.', 151)
return
chopped = get_sln_path_for_asterisk(question)
if not chopped:
message = 'dsh_common_agi.check_personalized_followup_to: ' +\
'unable to find .sln file: ' + repr(question)
dsh_agi.report_event(message, reportLevel='ERR', sessionID=sessionID)
dsh_utils.give_bad_news(message, logging.error)
return
say_date(question)
if sayPersonNameFunc:
dsh_utils.db_print('check_personalized_followup_to: saying name.', 151)
sayPersonNameFunc(question.owner)
dsh_agi.say_it(chopped)
dsh_agi.say_it('beep')
def main():
prefix = dsh_config.lookup('log_file_dir')
logName = dsh_config.lookup('log_file_name')
dsh_utils.check_logging(prefix, logName)
dsh_utils.db_print('dsh_test1: entered...', 93)
dsh_agi.read_env()
testOut1 = prefix + 'test_out1'
testOut2 = prefix + 'test_tanuja'
testIn1 = prefix + 'test_in1'
dsh_agi.say_it(testOut1)
#dsh_agi.say_it(testOut2)
#dsh_agi.say_it('/var/lib/asterisk/sounds/demo-congrats')
dsh_agi.record(testIn1)
dsh_agi.say_it(testIn1)
dsh_utils.give_news('dsh_test1: done.')
def demo_reply_prompt_confirm(recent, itemTable, keyWordTable, eventTable,
sessionID=''):
"""
10/04/09: called by demo_reply().
modeled after dsh_django2.handle_staff_caller().
"""
funcName = 'dsh_common_agi.demo_reply_prompt_confirm:'
count = 0
promptDir = dsh_common_config.lookup('DSH_PROMPT_DIR')
demoPress1 = dsh_common_config.lookup('DSH_PROMPT_DEMO_PRESS1_SEND')
demoPress1 = os.path.join(promptDir, demoPress1)
timeOut1 = dsh_config.lookup('DSH_PROMPT_WAIT1')
maxRetries = dsh_common_config.lookup2('STAFF_RETRIES')
demoSending = dsh_common_config.lookup('DSH_PROMPT_DEMO_SENDING_IN8')
demoSending = os.path.join(promptDir, demoSending)
while True:
count += 1
if count > maxRetries:
say_goodbye()
return True
choice = dsh_agi.get_digits(demoPress1, 1, timeOut=timeOut1)
dsh_utils.db_print('%s the choice is: %s.' % (funcName, repr(choice)),
168)
if choice == None or choice == '' or choice == '*':
say_goodbye()
return True
if choice == '1':
dsh_common_db.attempt_demo_reply_now(
recent, itemTable, keyWordTable, eventTable,
sessionID=sessionID)
dsh_agi.say_it(demoSending)
say_goodbye()
return True
continue
return True
def say_caller_name(caller, sayThisMessageIsForPath, sayFromPath,
endSentencePath=None):
"""called by dsh_django2.py.
says the mp3 name of the caller if there is one.
modeled after dsh_django2.say_person_name()
"""
if not caller:
return
if not caller.spoken_name:
return
spokenName = field_to_sln_path(caller.spoken_name)
if not spokenName:
return
#
# "this message"
#
dsh_agi.say_it(sayThisMessageIsForPath)
#
# "Randy"
#
dsh_agi.say_it(spokenName)
#
# "is for"
#
dsh_agi.say_it(sayFromPath)
if caller.organization and \
caller.organization.spoken_name:
placeSpokenName = field_to_sln_path(caller.organization.spoken_name)
else:
return
dsh_agi.say_it(placeSpokenName)
if endSentencePath:
#
# end of sentence thingie.
#
dsh_agi.say_it(endSentencePath)
def say_digits(number):
"""
10/04/09: called by read_back_caller_number().
says the phone numbers
"""
dsh_common_db.init_log(quiet=True)
funcName = 'dsh_common_agi.say_digits:'
number = number.strip()
soundDir = dsh_common_config.lookup('DSH_PROMPT_DIR')
sorrySound = dsh_config.lookup('DSH_PROMPT_SORRY')
sorrySound = os.path.join(soundDir, sorrySound)
if not number:
dsh_agi.say_it(sorrySound)
return
try:
inumber = int(number)
except:
message = '%s not a number: %s.' % (funcName, number)
dsh_agi.report_event(message, reportLevel='ERR')
dsh_utils.give_bad_news(message, logging.error)
dsh_agi.say_it(sorrySound)
return
datesDir = os.path.join(soundDir, 'dates')
dateDir = os.path.join(datesDir, 'dates')
for digit in number:
digit = '0' + digit
sound = os.path.join(dateDir, digit)
dsh_agi.say_it(sound)
def say_doctor_name(msg, sessionID=None, doctor=None):
"""
called by check_personalized_message().
give the personalized message sent by a doctor.
the difference here is that no extra before and after snippets.
we'll play the doctor's self-introduction by itself.
modeled after say_caller_name().
doctor is not None when called by dsh_django2.welcome_doctor().
"""
if doctor:
owner = doctor
else:
owner = msg.owner
if not owner:
return
if not owner.spoken_name:
return
spokenName = field_to_sln_path(owner.spoken_name, sessionID=sessionID)
if not spokenName:
return
dsh_agi.say_it(spokenName)
def read_back_caller_number(item, fromPhone=False, sessionID=''):
"""
10/04/09: called by demo_reply(). read back the phone number of the
most recent caller.
"""
response = ''
funcName = 'dsh_common_agi.read_back_caller_number:'
caller = item.owner
phoneNumber = caller.phone_number
if not phoneNumber:
message = '%s no phone number: %s.' % (funcName, caller.dsh_uid)
response += dsh_utils.red_error_break_msg(message)
dsh_agi.report_event(message, reportLevel='ERR', sessionID=sessionID)
dsh_utils.give_bad_news(message, logging.error)
return (False, response)
message = 'Send an immediate reply to %s @ %s? ' %\
(caller.__unicode__(), phoneNumber)
message += '<a href="/senddemoreplyconfirmed/%s">Confirm</a>?' %\
(item.dsh_uid,)
response += dsh_utils.black_break_msg(message)
if fromPhone:
promptDir = dsh_common_config.lookup('DSH_PROMPT_DIR')
last4 = dsh_common_config.lookup('DSH_PROMPT_DEMO_LAST4')
dsh_agi.say_it(os.path.join(promptDir, last4))
howManyDigits = dsh_config.lookup('HIDE_PHONE_DIGITS')
lastDigits = phoneNumber[-howManyDigits:]
dsh_utils.give_news(
'demo to phone: %s, last 4 digits: %s.' %\
(phoneNumber, lastDigits), logging.info)
say_digits(lastDigits)
return (True, response)
def main():
global globals4signal
globals4signal['start_time'] = datetime.datetime.now()
#
# check the voice data directories.
#
success,inDir,outDir,outFile = init_dirs()
if not success:
sys_exit(1)
#
# get the AGI environment variables.
#
env = dsh_agi.read_env()
if env == {}:
dsh_utils.give_bad_news('dsh_simple1: failed to read agi envs.',
logging.error)
sys_exit(1)
#
# log the caller info.
# and construct a recorded file name based on caller info.
#
phoneNumber,callerInfo = lookup_number(env)
logStr = dsh_map.log_caller_info(phoneNumber, callerInfo)
globals4signal['log_str'] = logStr
callerInfoStr = dsh_map.info2str(phoneNumber, callerInfo)
callerInfoStr = dsh_utils.date_time_rand2() + '_' + callerInfoStr
#
# looks like: 090702_200101_38_09935237793_DSH_Randy-Wang.gsm
#
dsh_utils.db_print('dsh_simple1: callerInfoStr: ' + callerInfoStr, 94)
#
# setting up signal handler for hangup.
# the handler will attempt to do the file format conversion.
#
signal.signal(signal.SIGHUP, hangup_signal_handler)
#
# play the out file.
#
dsh_agi.say_it(outFile)
#
# record it.
#
inFile = os.path.join(inDir, callerInfoStr)
globals4signal['in_file'] = inFile
globals4signal['start_record'] = datetime.datetime.now()
dsh_agi.record(inFile)
#
# say it back.
#
#dsh_agi.say_it(inFile)
dsh_utils.give_news('dsh_simple1: recording done.')
#
# convert file format too with a proper hangup (pressing the # key).
#
hangup_signal_handler(0, None)
def main():
global globals4signal
globals4signal['start_time'] = datetime.datetime.now()
init_log()
#
# find or create unknown org and unknown person.
#
try:
unknownOrg,unknownPerson = init_unknown_org_person()
except:
message = 'dsh_django: init_unknown_org_person failed.'
dsh_utils.give_bad_news(message, logging.critical)
dsh_agi.report_event(message, reportLevel='CRT')
sys_exit(1)
#
# get the outgoing voice from the database.
#
answer = get_outgoing_voice_from_db()
if not answer:
sys_exit(1)
outVobj,outgoingVoice = answer
#
# get the AGI environment variables.
#
env = dsh_agi.read_env()
if env == {}:
dsh_utils.give_bad_news('dsh_django1: failed to read agi envs.',
logging.error)
sys_exit(1)
#
# look up the phone number in the django database.
# if not found in the database, we do something about unknown callers.
# XXX
#lookupResult = lookup_number_in_db(env, debugCheat=True)
lookupResult = lookup_number_in_db(env)
caller = determine_unknown_caller(unknownOrg, unknownPerson, lookupResult)
dsh_utils.db_print('dsh_django1: the caller determined to be: ' +
repr(caller), 100)
globals4signal['caller_dude'] = caller
#
# setting up signal handler for hangup.
# the handler will attempt to do the file format conversion.
# and then saving into the django database.
#
signal.signal(signal.SIGHUP, hangup_signal_handler)
#
# check whether there're any personalized messages for this caller.
#
check_personalized_messages(caller)
#
# play the outgoing file.
#
# XXX
dsh_agi.say_it(outgoingVoice)
time.sleep(1)
dsh_agi.say_it('beep')
dsh_agi.say_it('beep')
#
# determine the input file name and record it.
#
inVobj,incomingFullName=determine_recorded_file_name(caller, outVobj)
if incomingFullName == None:
dsh_utils.give_bad_news(
'dsh_django1: determine_recorded_file_name failed: ',
logging.critical)
sys_exit(1)
dsh_utils.db_print('dsh_django1: incomingFullName: ' + incomingFullName,
101)
globals4signal['db_in_obj'] = inVobj
globals4signal['start_record'] = datetime.datetime.now()
globals4signal['in_file'] = incomingFullName
dsh_agi.record(incomingFullName)
dsh_utils.db_print('dsh_django1: record call ends.', 101)
time.sleep(1)
dsh_utils.give_news('dsh_django1: recording done.')
dsh_agi.say_it('auth-thankyou')
dsh_agi.say_it('vm-goodbye')
#
# convert file format too with a proper hangup (pressing the # key).
#
hangup_signal_handler(0, None)
def check_personalized_messages(caller):
"""does this caller have any unheard personalized messages?"""
#
# does this caller have any personal messages intended for him?
#
messages = caller.message_for_me.all()
dsh_utils.db_print('dsh_django1.check_personalized_message: msg: ' +\
repr(messages), 108)
if not messages:
return
for msg in messages:
#
# the message needs to be "personalized" and it needs to be "active."
#
maybe_deactivate_personal_message(msg)
if not msg.active:
dsh_utils.db_print('not active.', 108)
continue
if msg.itype != 'P':
dsh_utils.db_print('not personalized: ' + msg.itype, 108)
continue
#
# has this caller heard this before?
#
heardEvents = Event.objects.filter(
action='HERD', owner=caller.id, dsh_uid_concerned=msg.dsh_uid)
if heardEvents:
dsh_utils.db_print('already heard, skipping: ' + msg.dsh_uid, 108)
continue
#
# find out the .sln file path name.
#
chopped = get_sln_path_for_asterisk(msg)
dsh_utils.db_print(
'dsh_django1.check_personalized_message: sln path: ' +\
repr(chopped), 108)
if not chopped:
message = 'dsh_django1.check_personalized_message: ' +\
'unable to find .sln file: ' + repr(msg)
dsh_agi.report_event(message, reportLevel='ERR')
dsh_utils.give_bad_news(message, logging.error)
continue
#
# now play the personalized message and compute how long it lasted.
#
beginTime = datetime.datetime.now()
dsh_agi.say_it(chopped)
endTime = datetime.datetime.now()
time.sleep(1)
deltaSeconds = (endTime - beginTime).seconds
#
# remember the fact that this caller has heard this message.
#
dsh_agi.report_event(
'personalized message heard.',
item=msg,
action='HERD',
phone_number=caller.phone_number,
owner=caller,
call_duration=deltaSeconds)
dsh_utils.give_news('dsh_django1.check_personalized_message: heard: '+\
msg.dsh_uid, logging.info)
#
# if everyone has heard this personalized message,
# we should just deactivate it.
#
maybe_deactivate_personal_message(msg)
#
# beep twice at the end of each message.
#
dsh_agi.say_it('beep')
dsh_agi.say_it('beep')
def say_goodbye():
time.sleep(1)
dsh_agi.say_it('auth-thankyou')
dsh_agi.say_it('vm-goodbye')
time.sleep(1)
def say_date(item):
"""called by dsh_django2.test_call_say_time(), and
dsh_django2.say_person_name().
"""
time = item.modify_datetime
soundDir = dsh_common_config.lookup('DSH_PROMPT_DIR')
datesDir = os.path.join(soundDir, 'dates')
thisMessage = os.path.join(datesDir, 'this_message')
wasRecorded = os.path.join(datesDir, 'was_recorded')
dateDir = os.path.join(datesDir, 'dates')
monthDir = os.path.join(datesDir, 'months')
yearDir = os.path.join(datesDir, 'year')
yStr = time.strftime('%#y')
mStr = time.strftime('%#m')
dStr = time.strftime('%#d')
testDate = os.path.join(dateDir, dStr)
testMonth = os.path.join(monthDir, mStr)
testY2k = os.path.join(yearDir, '2000')
testYear = os.path.join(dateDir, yStr)
dsh_agi.say_it(thisMessage)
dsh_agi.say_it(testDate)
dsh_agi.say_it(testMonth)
dsh_agi.say_it(testY2k)
dsh_agi.say_it(testYear)
dsh_agi.say_it(wasRecorded)
