def set_confirmed(call_id, confirmed):
call = calls_collection.find_one({'_id': ObjectId(call_id)})
if confirmed:
# add call to the callers calls list
caller_accounts_collection.update_one(
{'_id': ObjectId(call['caller_id'])},
{'$push': {
'calls': ObjectId(call_id)
}})
calls_collection.update_one({'_id': ObjectId(call_id)},
{'$set': {
'confirmed': True
}})
else:
calls_collection.delete_one({'_id': ObjectId(call_id)})
def fulfill_call(call_id, helper_id):
# call_id and agent_id are assumed to be valid
current_timestamp = timing.get_current_time()
# Change call formatting.status
call_update = {
'status': 'fulfilled',
'timestamp_fulfilled': current_timestamp
}
calls_collection.update_one({'_id': ObjectId(call_id)},
{'$set': call_update})
new_behavior_log = {
'helper_id': ObjectId(helper_id),
'call_id': ObjectId(call_id),
'timestamp': current_timestamp,
'action': 'fulfilled',
}
helper_behavior_collection.insert_one(new_behavior_log)
def comment_call(call_id, comment):
calls_collection.update_one({'_id': ObjectId(call_id)},
{'$set': {
'comment': comment
}})
UpdateOne({"_id": ObjectId(call_id)}, call_update_dict_1),
UpdateOne({"_id": ObjectId(call_id)}, call_update_dict_2)
]
calls_collection.bulk_write(operations)
enqueue.enqueue(call_id)
new_behavior_log = {
'helper_id': ObjectId(helper_id),
'call_id': ObjectId(call_id),
'timestamp': timing.get_current_time(),
'action': 'rejected',
}
helper_behavior_collection.insert_one(new_behavior_log)
def comment_call(call_id, comment):
calls_collection.update_one({'_id': ObjectId(call_id)},
{'$set': {
'comment': comment
}})
if __name__ == '__main__':
call_id = '5e81e00cc40e18001ea76912'
calls_collection.update_one({'_id': ObjectId(call_id)},
{'$set': {
'feedback_granted': True
}})
print(calls_collection.find_one({'_id': ObjectId(call_id)}))
def set_feeback(call_id, feedback_granted):
calls_collection.update_one(
{'_id': ObjectId(call_id)},
{'$set': {
'feedback_granted': feedback_granted
}})