def followup_edit(request, ticket_id, followup_id, ):
"Edit followup options with an ability to change the ticket."
followup = get_object_or_404(FollowUp, id=followup_id)
ticket = get_object_or_404(Ticket, id=ticket_id)
if request.method == 'GET':
form = EditFollowUpForm(initial=
{'title': escape(followup.title),
'ticket': followup.ticket,
'comment': escape(followup.comment),
'public': followup.public,
'new_status': followup.new_status,
})
return render_to_response('helpdesk/followup_edit.html',
RequestContext(request, {
'followup': followup,
'ticket': ticket,
'form': form,
}))
elif request.method == 'POST':
form = EditFollowUpForm(request.POST)
if form.is_valid():
title = form.cleaned_data['title']
_ticket = form.cleaned_data['ticket']
comment = form.cleaned_data['comment']
public = form.cleaned_data['public']
new_status = form.cleaned_data['new_status']
#will save previous date
old_date = followup.date
followup.delete()
new_followup = FollowUp(title=title, date=old_date, ticket=_ticket, comment=comment, public=public, new_status=new_status, )
new_followup.save()
return HttpResponseRedirect(reverse('helpdesk_view', args=[ticket.id]))
def followup_edit(request, ticket_id, followup_id, ):
"Edit followup options with an ability to change the ticket."
followup = get_object_or_404(FollowUp, id=followup_id)
ticket = get_object_or_404(Ticket, id=ticket_id)
if request.method == 'GET':
form = EditFollowUpForm(initial=
{'title': escape(followup.title),
'ticket': followup.ticket,
'comment': escape(followup.comment),
'public': followup.public,
'new_status': followup.new_status,
})
return render_to_response('helpdesk/followup_edit.html',
RequestContext(request, {
'followup': followup,
'ticket': ticket,
'form': form,
}))
elif request.method == 'POST':
form = EditFollowUpForm(request.POST)
if form.is_valid():
title = form.cleaned_data['title']
_ticket = form.cleaned_data['ticket']
comment = form.cleaned_data['comment']
public = form.cleaned_data['public']
new_status = form.cleaned_data['new_status']
#will save previous date
old_date = followup.date
followup.delete()
new_followup = FollowUp(title=title, date=old_date, ticket=_ticket, comment=comment, public=public, new_status=new_status, )
new_followup.save()
return HttpResponseRedirect(reverse('helpdesk_view', args=[ticket.id]))
def followup_edit(request, ticket_id, followup_id):
"Edit followup options with an ability to change the ticket."
followup = get_object_or_404(FollowUp, id=followup_id)
ticket = get_object_or_404(Ticket, id=ticket_id)
if request.method == "GET":
form = EditFollowUpForm(
initial={
"title": escape(followup.title),
"ticket": followup.ticket,
"comment": escape(followup.comment),
"public": followup.public,
"new_status": followup.new_status,
}
)
return render_to_response(
"helpdesk/followup_edit.html",
RequestContext(request, {"followup": followup, "ticket": ticket, "form": form}),
)
elif request.method == "POST":
form = EditFollowUpForm(request.POST)
if form.is_valid():
title = form.cleaned_data["title"]
_ticket = form.cleaned_data["ticket"]
comment = form.cleaned_data["comment"]
public = form.cleaned_data["public"]
new_status = form.cleaned_data["new_status"]
# will save previous date
old_date = followup.date
new_followup = FollowUp(
title=title, date=old_date, ticket=_ticket, comment=comment, public=public, new_status=new_status
)
# keep old user if one did exist before.
if followup.user:
new_followup.user = followup.user
new_followup.save()
# get list of old attachments & link them to new_followup
attachments = Attachment.objects.filter(followup=followup)
for attachment in attachments:
attachment.followup = new_followup
attachment.save()
# delete old followup
followup.delete()
return HttpResponseRedirect(reverse("helpdesk_view", args=[ticket.id]))