class Communications(object):
def __init__(self, config, master, culprits):
self.username = config.credentials['username']
self.password = config.credentials['password']
self.template = config.template
self.master = master
self.culprits = culprits
self.lefty = Lefty(self.username, self.password)
self.forms = []
self.tickets = []
def send(self):
self.forms = map(self.fill_out_form, self.culprits)
self.tickets = map(self.create_ticket, self.culprits)
def fill_out_form(self, culprit):
LOG.info('Filling out ticket')
culprit.form = yaml.load(Template(self.template).substitute(
addresses=', '.join(culprit.instances),
master=self.master
))
return culprit.form
def create_ticket(self, culprit):
LOG.info('Creating ticket')
def _find_match(category_name, sub_category_name):
return (sub_category for category in self.lefty.get_categories()
if category_name in category['name']
for sub_category in category['sub_categories']
if sub_category_name in sub_category['name'])
match = next(_find_match('Cloud Servers', 'General Support'))
payload = {
"subject": culprit.form["subject"],
"description": culprit.form["description"],
"group": "Cloud Servers / Core Services",
"category_id": match["category_id"],
"comment": {
"is_public": False,
"text": culprit.form["comment"]
},
"sub_category_id": match["sub_category_id"],
"status": "Pending Customer",
}
return self.lefty.create_ticket(culprit.account, payload)
def __init__(self, config, master, culprits):
self.username = config.credentials['username']
self.password = config.credentials['password']
self.template = config.template
self.master = master
self.culprits = culprits
self.lefty = Lefty(self.username, self.password)
self.forms = []
self.tickets = []