def send_support_notification(self,
course_id,
exam_name,
student_username,
review_status,
review_url=None):
"""
Creates a Zendesk ticket for an exam attempt review from the proctoring system.
Currently, it sends notifications for 'Suspicious" status, but additional statuses can be supported
by adding to the notify_support_for_status list in edx_proctoring/backends/software_secure.py
The notifications can be disabled by disabling the
"Create Zendesk Tickets For Suspicious Proctored Exam Attempts" setting in the course's Advanced settings.
"""
course_key = CourseKey.from_string(course_id)
course = modulestore().get_course(course_key)
if course.create_zendesk_tickets:
requester_name = "edx-proctoring"
email = "*****@*****.**"
subject = _(u"Proctored Exam Review: {review_status}").format(
review_status=review_status)
body = _(
u"A proctored exam attempt for {exam_name} in {course_name} by username: {student_username} "
u"was reviewed as {review_status} by the proctored exam review provider.\n"
u"Review link: {review_url}").format(
exam_name=exam_name,
course_name=course.display_name,
student_username=student_username,
review_status=review_status,
review_url=review_url or u'not available',
)
tags = ["proctoring"]
create_zendesk_ticket(requester_name, email, subject, body, tags)
def send_support_notification(self, course_id, exam_name, student_username, review_status):
"""
Creates a Zendesk ticket for an exam attempt review from the proctoring system.
Currently, it sends notifications for 'Suspicious" status, but additional statuses can be supported
by adding to the notify_support_for_status list in edx_proctoring/backends/software_secure.py
The notifications can be disabled by disabling the
"Create Zendesk Tickets For Suspicious Proctored Exam Attempts" setting in the course's Advanced settings.
"""
course_key = CourseKey.from_string(course_id)
course = modulestore().get_course(course_key)
if course.create_zendesk_tickets:
requester_name = "edx-proctoring"
email = "*****@*****.**"
subject = _("Proctored Exam Review: {review_status}").format(review_status=review_status)
body = _(
"A proctored exam attempt for {exam_name} in {course_name} by username: {student_username} "
"was reviewed as {review_status} by the proctored exam review provider."
).format(
exam_name=exam_name,
course_name=course.display_name,
student_username=student_username,
review_status=review_status
)
tags = ["proctoring"]
create_zendesk_ticket(requester_name, email, subject, body, tags)