def invoke(self, message, warnings):
"""make a new ticket on receiving email"""
# local warnings
_warnings = []
# get the ticket reporter
reporter = self.reporter(message)
# get the description and attachments
description, attachments = get_description_and_attachments(message)
if description is None:
description = ''
description = description.strip()
# get the ticket fields
fields = self.fields(message,
_warnings,
reporter=reporter,
description=description)
# inset items from email
ticket = Ticket(self.env)
for key, value in fields.items():
ticket.values[key] = value
# fill in default values
for field in ticket.fields:
name = field['name']
if name not in fields:
option = 'ticket_field.%s' % name
if self.env.config.has_option('mail', option):
ticket.values[name] = self.env.config.get('mail', option)
else:
try:
value = ticket.get_value_or_default(name) or ''
except AttributeError: # BBB
value = ''
if value is not None:
ticket.values[name] = value
# create the ticket
ticket.insert()
# add attachments to the ticket
add_attachments(self.env, ticket, attachments)
# do whatever post-processing is necessary
self.post_process(ticket)
# add local warnings
if _warnings:
warning = """A ticket has been created but there is a problem:\n\n%s\n\nPlease edit your ticket by going here: %s""" % (
'\n\n'.join([' - %s' % warning for warning in _warnings
]), self.env.abs_href('ticket', ticket.id))
warnings.append(warning)
def invoke(self, message, warnings):
"""make a new ticket on receiving email"""
# local warnings
_warnings = []
# get the ticket reporter
reporter = self.reporter(message)
# get the description and attachments
description, attachments = get_description_and_attachments(message)
if description is None:
description = ''
description = description.strip()
# get the ticket fields
fields = self.fields(message, _warnings, reporter=reporter, description=description)
# inset items from email
ticket = Ticket(self.env)
for key, value in fields.items():
ticket.values[key] = value
# fill in default values
for field in ticket.fields:
name = field['name']
if name not in fields:
option = 'ticket_field.%s' % name
if self.env.config.has_option('mail', option):
ticket.values[name] = self.env.config.get('mail', option)
else:
try:
value = ticket.get_value_or_default(name) or ''
except AttributeError: # BBB
value = ''
if value is not None:
ticket.values[name] = value
# create the ticket
ticket.insert()
# add attachments to the ticket
add_attachments(self.env, ticket, attachments)
# do whatever post-processing is necessary
self.post_process(ticket)
# add local warnings
if _warnings:
warning = """A ticket has been created but there is a problem:\n\n%s\n\nPlease edit your ticket by going here: %s""" % ('\n\n'.join([' - %s' % warning for warning in _warnings]), self.env.abs_href('ticket', ticket.id))
warnings.append(warning)
def invoke(self, message, warnings):
"""reply to a ticket"""
ticket = self.ticket(message)
reporter = self.reporter(message)
# get the description and attachments
description, attachments = get_description_and_attachments(message)
if not description:
warnings.append("Seems to be a reply to %s but I couldn't find a comment")
return message
# save changes to the ticket
ticket.save_changes(reporter, description)
# ticket notification
tn = TicketNotifyEmail(self.env)
tn.notify(ticket, newticket=0, modtime=ticket.time_changed)
def invoke(self, message, warnings):
"""reply to a ticket"""
ticket = self.ticket(message)
reporter = self.reporter(message)
# get the description and attachments
description, attachments = get_description_and_attachments(message)
if not description:
warnings.append(
"Seems to be a reply to %s but I couldn't find a comment")
return message
# save changes to the ticket
ticket.save_changes(reporter, description)
# ticket notification
tn = TicketNotifyEmail(self.env)
tn.notify(ticket, newticket=0, modtime=ticket.time_changed)
