def call_originate(self, agente, campana_id, tipo_campana, contacto_id,
telefono, click2call_type):
variables = {
'IdCamp': str(campana_id),
'codCli': str(contacto_id),
'origin': click2call_type,
'Tipocamp': tipo_campana,
'FTSAGENTE': "{0}_{1}".format(agente.id,
agente.user.get_full_name())
}
channel = "Local/{0}@click2call/n".format(agente.sip_extension)
# Genero la llamada via originate por AMI
try:
client = AmiManagerClient()
client.connect()
client.originate(channel,
"from-oml",
False,
variables,
True,
exten=telefono,
priority=1,
timeout=45000)
except Exception as e:
error = _("Originate failed by {0} - contacto: {1}".format(
e, telefono))
logger.exception(error)
return error
else:
client.disconnect()
def _asignar_agente_a_campana(self, agente, campana, penalty=0):
try:
client = AmiManagerClient()
client.connect()
with transaction.atomic():
queue_member = QueueMember(penalty=penalty)
queue_member_defaults = QueueMember.get_defaults(
agente, campana)
queue_member.member = agente
queue_member.queue_name = campana.queue_campana
queue_member.id_campana = queue_member_defaults['id_campana']
queue_member.membername = queue_member_defaults['membername']
queue_member.interface = queue_member_defaults['interface']
# por ahora no definimos 'paused'
queue_member.paused = queue_member_defaults['paused']
queue_member.save()
# adicionamos el agente a la cola actual que esta corriendo
sip_agentes_logueados = obtener_sip_agentes_sesiones_activas()
adicionar_agente_activo_cola(queue_member, campana,
sip_agentes_logueados, client)
activar_cola()
client.disconnect()
except Exception as e:
print("Can't assign agent to campaign due to {0}".error(e))
raise e
def form_valid(self, form):
campana = Campana.objects.get(pk=self.kwargs['pk_campana'])
grupo_id = form.cleaned_data.get('grupo')
grupo = Grupo.objects.get(pk=grupo_id)
sip_agentes_logueados = obtener_sip_agentes_sesiones_activas()
# agentes = grupo.agentes.filter(reported_by=self.request.user)
agentes = grupo.agentes.filter(is_inactive=False)
agentes_logueados_grupo = agentes.filter(
sip_extension__in=sip_agentes_logueados)
# agrega los agentes a la campana siempre cuando no se encuentren agregados
try:
client = AmiManagerClient()
client.connect()
with transaction.atomic():
for agente in agentes:
queue_member, created = QueueMember.objects.get_or_create(
member=agente,
queue_name=campana.queue_campana,
defaults=QueueMember.get_defaults(agente, campana))
if created and (agente in agentes_logueados_grupo):
adicionar_agente_cola(agente, queue_member, campana,
client)
activar_cola()
client.disconnect()
except Exception as e:
message = _("<strong>Operación Errónea!</strong> "
"No se pudo confirmar la creación del dialplan debido "
"al siguiente error: {0}".format(e))
messages.add_message(
self.request,
messages.ERROR,
message,
)
return super(GrupoAgenteCreateView, self).form_valid(form)
def delete(self, request, *args, **kwargs):
self.object = self.get_object()
if self.object.is_agente and self.object.get_agente_profile():
agente_profile = self.object.get_agente_profile()
agente_profile.borrar()
# ahora vamos a remover el agente de la cola de asterisk
queues_member_agente = agente_profile.campana_member.all()
try:
client = AmiManagerClient()
client.connect()
except AMIManagerConnectorError:
logger.exception(_("QueueRemove failed "))
for queue_member in queues_member_agente:
campana = queue_member.queue_name.campana
remover_agente_cola_asterisk(campana, agente_profile, client)
client.disconnect()
activar_cola()
QueueMember.objects.borrar_member_queue(agente_profile)
if self.object.is_supervisor and self.object.get_supervisor_profile():
self.object.get_supervisor_profile().borrar()
if self.object.is_cliente_webphone and self.object.get_cliente_webphone_profile(
):
self.object.get_cliente_webphone_profile().borrar()
self.object.borrar()
return HttpResponseRedirect(self.get_success_url())
def form_valid(self, form):
campana = Campana.objects.get(pk=self.kwargs['pk_campana'])
self.object = form.save(commit=False)
# valido que este agente no se encuentre agregado en esta campana
existe_member = QueueMember.objects.\
existe_member_queue(self.object.member, campana.queue_campana)
if existe_member:
message = _('Operación Errónea! \
Este miembro ya se encuentra en esta cola')
messages.add_message(
self.request,
messages.ERROR,
message,
)
return self.form_invalid(form)
else:
try:
client = AmiManagerClient()
client.connect()
with transaction.atomic():
agente = self.object.member
queue_member_defaults = QueueMember.get_defaults(
agente, campana)
self.object.queue_name = campana.queue_campana
self.object.id_campana = queue_member_defaults[
'id_campana']
self.object.membername = queue_member_defaults[
'membername']
self.object.interface = queue_member_defaults['interface']
# por ahora no definimos 'paused'
self.object.paused = queue_member_defaults['paused']
self.object.save()
# adicionamos el agente a la cola actual que esta corriendo
sip_agentes_logueados = obtener_sip_agentes_sesiones_activas(
)
adicionar_agente_activo_cola(self.object, campana,
sip_agentes_logueados, client)
activar_cola()
client.disconnect()
except Exception as e:
message = _(
"<strong>Operación Errónea!</strong> "
"No se pudo confirmar la creación del dialplan debido "
"al siguiente error: {0}".format(e))
messages.add_message(
self.request,
messages.ERROR,
message,
)
return super(QueueMemberCreateView, self).form_valid(form)
def _call_without_campaign(self, agente, tipo_destino, numero):
variables = {
'origin': 'withoutCamp',
'FTSAGENTE': "{0}_{1}".format(agente.id,
agente.user.get_full_name())
}
if tipo_destino == self.AGENT:
context = 'oml-dial-internal'
exten = self.AGENT
variables['agent2Call'] = numero
else: # tipo_destino == self.EXTERNAL
context = 'oml-dial-out'
exten = numero
channel = "Local/{0}@click2call/n".format(agente.sip_extension)
# Genero la llamada via originate por AMI
try:
client = AmiManagerClient()
client.connect()
client.originate(channel,
context,
False,
variables,
True,
exten=exten,
priority=1,
timeout=45000)
except Exception as e:
error = _(
"Originate failed by {0} - tipo_destino: {1} - numero {2}".
format(e, tipo_destino, numero))
logger.exception(error)
return error
else:
client.disconnect()
def queue_member_delete_view(request, pk_queuemember, pk_campana):
"""Elimina agente asignado en la campana"""
queue_member = QueueMember.objects.get(pk=pk_queuemember)
agente = queue_member.member
queue_member.delete()
campana = Campana.objects.get(pk=pk_campana)
# ahora vamos a remover el agente de la cola de asterisk
try:
client = AmiManagerClient()
client.connect()
except AMIManagerConnectorError:
logger.exception(_("QueueRemove failed "))
remover_agente_cola_asterisk(campana, agente, client)
client.disconnect()
activar_cola()
return HttpResponseRedirect(
reverse('queue_member_campana', kwargs={"pk_campana": pk_campana}))
def save_agentes(self, form_list, index_form_agentes):
campana_form = list(form_list)[int(self.INICIAL)]
campana = campana_form.instance
queue_member_formset = list(form_list)[index_form_agentes]
queue_member_formset.instance = campana.queue_campana
if queue_member_formset.is_valid():
# obtenemos los agentes que estan logueados
sip_agentes_logueados = obtener_sip_agentes_sesiones_activas()
# se asignan valores por defecto en cada una de las instancias
# de QueueMember a salvar y se adicionan a sus respectivas colas en asterisk
try:
client = AmiManagerClient()
client.connect()
except AMIManagerConnectorError:
logger.exception(_("QueueAdd failed "))
for queue_form in queue_member_formset.forms:
if queue_form.cleaned_data != {}:
# no se tienen en cuenta formularios vacíos
agente = queue_form.instance.member
queue_member_defaults = QueueMember.get_defaults(
agente, campana)
queue_form.instance.id_campana = queue_member_defaults[
'id_campana']
queue_form.instance.membername = queue_member_defaults[
'membername']
queue_form.instance.interface = queue_member_defaults[
'interface']
# por ahora no definimos 'paused'
queue_form.instance.paused = queue_member_defaults[
'paused']
queue_form_created = True
if queue_form.instance.pk is not None:
queue_form_created = False
queue_form.save(commit=False)
if (agente.sip_extension
in sip_agentes_logueados) and queue_form_created:
adicionar_agente_cola(agente, queue_form.instance,
campana, client)
client.disconnect()
queue_member_formset.save()