def _check_owner(self):
# Firstly, determine for whom listcases is being run and if they're a
# Red Hat employee (isInternal == True) or not
# If they're internal, then display the open cases they *own* in SFDC
# ...except however if the -o all, -g or -u options are specified, then
# it displays cases in the Red Hat employee's account.
# If they're not internal, then display the open cases in their account
try:
api = apihelper.get_api()
username = api.config.username
userobj = contextmanager.get('user')
if not userobj:
userobj = api.users.get(username)
contextmanager.add('user', userobj)
if self._options['owner']:
if not userobj.isInternal:
raise Exception("The -o switch is only available to Red Hat"
" employees")
elif self._options['owner'].lower() != 'all':
username = self._options['owner']
userobj = api.users.get(username)
if not userobj.isInternal:
# for some reason RH users can't display non-RH users
raise Exception("Red Hat employees are unable to list"
"cases for non-Red Hat portal users.")
if userobj.isInternal:
if not (str(self._options['owner']).lower() == 'all' or
self._caseGroupNumbers or
self._options['ungrouped']):
# this will trigger the display of cases owned as per SFDC
self._associateSSOName = username
self._view = 'internal'
except RequestError, re:
if re.status == 404:
msg = _("Unable to find user %s" % username)
else:
msg = _('Problem querying the support services API. Reason: '
'%s' % re.reason)
print msg
logger.log(logging.WARNING, msg)
raise
def _check_owner(self):
# Firstly, determine for whom listcases is being run and if they're a
# Red Hat employee (isInternal == True) or not
# If they're internal, then display the open cases they *own* in SFDC
# ...except however if the -o all, -g or -u options are specified, then
# it displays cases in the Red Hat employee's account.
# If they're not internal, then display the open cases in their account
try:
api = apihelper.get_api()
username = api.config.username
userobj = contextmanager.get('user')
if not userobj:
userobj = api.users.get(username)
contextmanager.add('user', userobj)
if self._options['owner']:
if not userobj.isInternal:
raise Exception(
"The -o switch is only available to Red Hat"
" employees")
elif self._options['owner'].lower() != 'all':
username = self._options['owner']
userobj = api.users.get(username)
if not userobj.isInternal:
# for some reason RH users can't display non-RH users
raise Exception("Red Hat employees are unable to list"
"cases for non-Red Hat portal users.")
if userobj.isInternal:
if not (str(self._options['owner']).lower() == 'all' or
self._caseGroupNumbers or self._options['ungrouped']):
# this will trigger the display of cases owned as per SFDC
self._associateSSOName = username
self._view = 'internal'
except RequestError, re:
if re.status == 404:
msg = _("Unable to find user %s" % username)
else:
msg = _('Problem querying the support services API. Reason: '
'%s' % re.reason)
print msg
logger.log(logging.WARNING, msg)
raise
def _getProxy(self):
return contextmanager.get('proxy')
