def interactive_action(self, display_option=None):
if display_option.display_text == self.ALL:
doc = u''
for opt in self._submenu_opts:
if opt.display_text != self.ALL:
doc += self._sections[opt]
pydoc.pipepager(doc.encode("UTF-8", 'replace'), cmd='less -R')
else:
if display_option.display_text == Constants.CASE_GET_ATTACH:
lh = LaunchHelper(ListAttachments)
lh.run('%s' % self.case)
elif display_option.display_text == Constants.CASE_ADD_ATTACH:
lh = LaunchHelper(AddAttachment)
lh.run('-c %s' % self.case)
elif display_option.display_text == Constants.CASE_ADD_COMMENT:
lh = LaunchHelper(AddComment)
lh.run('-c %s' % self.case)
# Check if we need to reload the case as adding comments may
# result in new options for case view.
comments = self.case_obj.get_comments()
if comments is None or len(comments) == 0:
self.postinit()
self.opts_updated = True
elif (display_option.display_text == Constants.CASE_RECOMMENDATIONS
and common.is_interactive()):
lh = LaunchHelper(GenericPrompt)
lh.run('', display_option)
elif (display_option.display_text == Constants.CASE_MODIFY
and common.is_interactive()):
lh = LaunchHelper(ModifyCase)
lh.run('%s' % self.case)
else:
doc = self._sections[display_option]
pydoc.pipepager(doc.encode("UTF-8", 'replace'), cmd='less -R')
def interactive_action(self, display_option=None):
if display_option.display_text == self.ALL:
doc = u''
for opt in self._submenu_opts:
if opt.display_text != self.ALL:
doc += self._sections[opt]
pydoc.pipepager(doc.encode("UTF-8", 'replace'),
cmd='less -R')
else:
if display_option.display_text == Constants.CASE_GET_ATTACH:
lh = LaunchHelper(ListAttachments)
lh.run('%s' % self.case)
elif display_option.display_text == Constants.CASE_ADD_ATTACH:
lh = LaunchHelper(AddAttachment)
lh.run('-c %s' % self.case)
elif display_option.display_text == Constants.CASE_ADD_COMMENT:
lh = LaunchHelper(AddComment)
lh.run('-c %s' % self.case)
# Check if we need to reload the case as adding comments may
# result in new options for case view.
comments = self.case_obj.get_comments()
if comments is None or len(comments) == 0:
self.postinit()
self.opts_updated = True
elif (display_option.display_text == Constants.CASE_RECOMMENDATIONS
and common.is_interactive()):
lh = LaunchHelper(GenericPrompt)
lh.run('', display_option)
elif (display_option.display_text == Constants.CASE_MODIFY
and common.is_interactive()):
lh = LaunchHelper(ModifyCase)
lh.run('%s' % self.case)
else:
doc = self._sections[display_option]
pydoc.pipepager(doc.encode("UTF-8", 'replace'), cmd='less -R')
def interactive_action(self, display_option=None):
solution_id = None
try:
solution_id = display_option.stored_obj
lh = LaunchHelper(Kb)
lh.run(solution_id)
except:
raise Exception()
def interactive_action(self, display_option=None):
solution_id = None
try:
solution_id = display_option.stored_obj
lh = LaunchHelper(Kb)
lh.run(solution_id)
except:
raise Exception()
def interactive_action(self, display_option=None):
try:
dopt_metadata = display_option.stored_obj
lh = LaunchHelper(self.metadata['lhplugin'])
if dopt_metadata['pt_obj']:
display_option.stored_obj = dopt_metadata['pt_obj']
lh.run(dopt_metadata['pt_str'], display_option)
else:
lh.run(dopt_metadata['pt_str'])
except:
raise
def interactive_action(self, display_option=None):
if display_option.display_text == self.ALL:
doc = u''
for opt in self._submenu_opts:
if opt.display_text != self.ALL:
doc += self._sections[opt]
pydoc.pipepager(doc.encode("UTF-8", 'replace'),
cmd='less -R')
else:
sol_id = display_option.stored_obj
lh = LaunchHelper(Kb)
lh.run(sol_id)
def interactive_action(self, display_option=None):
'''
This gets invoked when running in interactive mode
Basically just a hook to get your sub command (symptom) invoked
'''
if display_option.display_text == self.ALL:
doc = u''
for opt in self._submenu_opts:
if opt.display_text != self.ALL:
doc += self._sections[opt]
pydoc.pipepager(doc.encode("UTF-8", 'replace'), cmd='less -R')
else:
lh = LaunchHelper(Symptom)
lh.run(None, display_option)
def interactive_action(self, display_option=None):
if display_option.display_text == self.ALL:
doc = u''
for opt in self._submenu_opts:
if opt.display_text != self.ALL:
doc += self._sections[opt]
pydoc.pipepager(doc.encode("UTF-8", 'replace'),
cmd='less -R')
# Used by GetCase
else:
uuid = None
uuid = display_option.stored_obj
lh = LaunchHelper(GetAttachment)
lh.run('-c %s -u %s' % (self.case, uuid))
def interactive_action(self, display_option=None):
'''
This gets invoked when running in interactive mode
Basically just a hook to get your sub command (symptom) invoked
'''
if display_option.display_text == self.ALL:
doc = u''
for opt in self._submenu_opts:
if opt.display_text != self.ALL:
doc += self._sections[opt]
pydoc.pipepager(doc.encode("UTF-8", 'replace'),
cmd='less -R')
else:
lh = LaunchHelper(Symptom)
lh.run(None, display_option)
def interactive_action(self, display_option=None):
if display_option.display_text == self.ALL:
doc = u''
for opt in self._submenu_opts:
if opt.display_text != self.ALL:
doc += self._sections[opt]
pydoc.pipepager(doc.encode("UTF-8", 'replace'), cmd='less -R')
else:
val = None
try:
val = display_option.stored_obj
lh = LaunchHelper(GetCase)
lh.run(val)
except:
raise Exception()
def interactive_action(self, display_option=None):
if display_option.display_text == self.ALL:
doc = u''
for opt in self._submenu_opts:
if opt.display_text != self.ALL:
doc += self._sections[opt]
pydoc.pipepager(doc.encode("UTF-8", 'replace'),
cmd='less -R')
else:
val = None
try:
val = display_option.stored_obj
lh = LaunchHelper(GetCase)
lh.run(val)
except:
raise Exception()
def _opencase(self, display_option=None):
lh = LaunchHelper(OpenCase)
try:
# Remove nonprintable characters from the
# crash output. Argh!!!!
filtered_string = filter(lambda x: x in string.printable,
display_option.stored_obj)
filtered_string = str(filtered_string).replace('"', ' ')
filtered_string = str(filtered_string).replace("'", ' ')
msg = None
# If the filtered_string is too long (comments can only be
# ~30k when formatting is applied, plus 20k is a large
# chunk of text) attach it instead.
if len(filtered_string) > 20000:
try:
# Because we can't rename on the fly attachments,
# this filename is going to look 'odd'.
fd, temppath = tempfile.mkstemp(prefix="vmcoreinfo-",
suffix="-rhst")
attachment = os.fdopen(fd, "w")
attachment.write(filtered_string)
attachment.close()
lh.run('--attachment=%s' % (temppath))
os.remove(temppath)
except:
print _('Unable to upload output to Red Hat'
' Customer Portal, reverting to displaying'
' output to console.')
else:
msg = '%s\nThe following comment was added by ' \
'Red Hat Support Tool\nVersion: %s\n' \
'%s\n\n%s' % \
(str(self.ruler * Constants.MAX_RULE),
apihelper.USER_AGENT,
str(self.ruler * Constants.MAX_RULE),
filtered_string)
lh.run('-d \'%s\'' % msg)
except Exception, e:
msg = _('ERROR: %s') % e
print msg
logger.log(logging.ERROR, msg)
def _opencase(self, display_option=None):
lh = LaunchHelper(OpenCase)
try:
# Remove nonprintable characters from the
# crash output. Argh!!!!
filtered_string = filter(lambda x: x in string.printable,
display_option.stored_obj)
msg = None
# If the filtered_string is too long (comments can only be
# ~30k when formatting is applied, plus 20k is a large
# chunk of text) attach it instead.
if len(filtered_string) > 20000:
try:
# Because we can't rename on the fly attachments,
# this filename is going to look 'odd'.
fd, temppath = tempfile.mkstemp(
prefix="symptom-",
suffix="-rhst")
attachment = os.fdopen(fd, "w")
attachment.write(filtered_string)
attachment.close()
lh.run('--attachment=%s' % (temppath))
os.remove(temppath)
except:
print _('Unable to upload output to Red Hat'
' Customer Portal, reverting to displaying'
' output to console.')
else:
msg = '%s\nThe following comment was added by ' \
'Red Hat Support Tool\nVersion: %s\n' \
'%s\n\n%s' % \
(str(self.ruler * Constants.MAX_RULE),
apihelper.USER_AGENT,
str(self.ruler * Constants.MAX_RULE),
filtered_string)
lh.run('-d \'%s\'' % msg)
except Exception, e:
msg = _('ERROR: %s') % e
print msg
logger.log(logging.ERROR, msg)
def _find_debug_symbols(self):
'''
At this point self.vmcore had better be non-null. This
method will call vmcorehelper's get_debug_symbols which scans
the designated debug symbols directory looking for debug symbols
which match the given core file. If symbols are found, the
VMCore object will be passed a VMLinux object.
'''
kernelext_dir = confighelper.get_config_helper().get(
option='kern_debug_dir')
vmlinux = vmcorehelper.get_debug_symbols(
kernelext_dir, self.vmcore.getKernelVersion())
if vmlinux:
self.vmcore.setDebugSymbols(vmlinux)
else:
print _('WARNING: Debug symbols for %s were not found.') % \
self._args[0]
line = raw_input(_('Would you like to install kernel-debuginfo-%s '
'from available debug repositories (y/n)? ') % \
self.vmcore.getKernelVersion())
if str(line).strip().lower() == 'y':
print _('Installing kernel-debuginfo-%s') % \
self.vmcore.getKernelVersion()
lh = LaunchHelper(GetKernelDebugPackages)
lh.run(self.vmcore.getKernelVersion(), pt_exception=True)
vmlinux = vmcorehelper.get_debug_symbols(
kernelext_dir, self.vmcore.getKernelVersion())
if vmlinux:
self.vmcore.setDebugSymbols(vmlinux)
else:
raise Exception(
_('Installation of debug images failed, '
'cannot proceed with debug session'))
else:
raise Exception('User elected not to install debug '
'packages for kernel-debuginfo-%s' % \
self.vmcore.getKernelVersion())
def interactive_action(self, display_option=None):
if display_option:
lh = LaunchHelper(GetKernelDebugPackages)
lh.run('', display_option)
else:
raise Exception()
def _send_to_shadowman(self, display_option=None):
lh = LaunchHelper(Diagnose)
lh.run('', display_option)
def non_interactive_action(self):
api = None
try:
api = apihelper.get_api()
case = api.im.makeCase()
case.summary = self._options['summary']
case.product = self._options['product']
case.version = self._options['version']
case.description = self._options['description']
case.severity = self._options['severity']
if self._options['casegroup']:
case.folderNumber = self._options['casegroupnumber']
if common.is_interactive():
line = raw_input(_('Would see if there is a solution to this '
'problem before opening a support case? (y/N) '))
line = str(line).strip().lower()
if line == 'y':
recommendations = api.problems.diagnoseCase(case)
recprompt, recdoc = \
recommendationprompter.generate_metadata(
recommendations)
lh = LaunchHelper(GenericPrompt)
lh.run('', recprompt, prompt=_(\
'Selection (q returns to case creation menu): '))
line = raw_input(\
_('Would you still like to open the support'
' case? (Y/n) '))
if line.lower() == 'n':
print _('Thank you for using Red Hat Access')
return
cs = api.cases.add(case)
if cs.get_caseNumber() is None:
msg = _("ERROR: There was a problem creating your case.")
print msg
raise Exception(msg)
self._caseNumber = cs.get_caseNumber()
print '%s%s%s' % (Constants.BOLD,
str('-' * Constants.MAX_RULE),
Constants.END)
msg = _("Support case %s has successfully been opened.\n") % \
self._caseNumber
print msg
logger.log(logging.INFO, msg)
# Attach a file
if self._options['attachment']:
lh = LaunchHelper(AddAttachment)
lh.run('-c %s -d \'[RHST] File %s \' %s' % (
self._caseNumber,
os.path.basename(self._options['attachment']),
self._options['attachment']))
elif (os.geteuid() == 0):
sys.stdout.write(_(
'Would you like Red Hat Support Tool to automatically generate and\n'
'attach a SoS report to %s now? (y/N) ') % (self._caseNumber))
line = raw_input()
line = str(line).strip()
if line == 'y':
# retval = os.system('sosreport')
p = sub.Popen(['sosreport', '--batch'],
stdout=sub.PIPE, stderr=sub.STDOUT)
output = p.communicate()[0].split('\n')
for out in output:
if '.tar.' in out:
path = str(out).strip()
lh = LaunchHelper(AddAttachment)
lh.run('-c %s %s' % (self._caseNumber, path))
break
else:
print _(
'Please attach a SoS report to support case %s. Create a SoS report as\n'
'the root user and execute the following command to attach the SoS report\n'
'directly to the case:\n'
' redhat-support-tool addattachment -c %s <path to sosreport>\n') % \
(self._caseNumber, self._caseNumber)
if not self._options['attachment']:
line = raw_input(_('Would you like to attach a file to %s '
'at this time? (y/N) ') % self._caseNumber)
line = str(line).strip()
if line == 'y':
lh = LaunchHelper(AddAttachment)
lh.run('-c %s' % (self._caseNumber))
except EmptyValueError, eve:
msg = _('ERROR: %s') % str(eve)
print msg
logger.log(logging.WARNING, msg)
raise
def non_interactive_action(self):
api = None
updatemsg = None
if self.use_ftp:
uploadloc = libconfig.ftp_host
else:
uploadloc = "the case"
caseNumber = self._options['casenumber']
uploadBaseName = os.path.basename(self.upload_file)
try:
try:
api = apihelper.get_api()
print _("Uploading %s to %s ..." % (uploadBaseName,
uploadloc)),
sys.stdout.flush()
if self.split_attachment:
chunk = {'num': 0, 'names': [], 'size': self._options.get(
'splitsize', self.max_split_size)}
retVal = api.attachments.add(
caseNumber=caseNumber,
public=self._options['public'],
fileName=self.upload_file,
fileChunk=chunk,
description=self._options['description'],
useFtp=self.use_ftp)
if retVal:
print _("completed successfully.")
updatemsg = _('[RHST] The following split files were '
'uploaded to %s:\n' % uploadloc)
for chunk_name in chunk['names']:
updatemsg += _('\n %s' % chunk_name)
else:
retVal = api.attachments.add(
caseNumber=caseNumber,
public=self._options['public'],
fileName=self.upload_file,
description=self._options['description'],
useFtp=self.use_ftp)
if retVal:
print _("completed successfully.")
if self.use_ftp:
updatemsg = _('[RHST] The following attachment was'
' uploaded to %s:\n\n %s-%s' %
(libconfig.ftp_host, caseNumber,
uploadBaseName))
if retVal is None:
raise Exception()
if updatemsg:
lh = LaunchHelper(AddComment)
comment_displayopt = ObjectDisplayOption(None, None,
[updatemsg])
lh.run('-c %s' % caseNumber, comment_displayopt)
except EmptyValueError, eve:
msg = _("ERROR: %s") % str(eve)
print _("failed.\n" + msg)
logger.error(msg)
raise
except RequestError, re:
msg = _("ERROR: Unable to connect to support services API. "
"Reason: %s " % re.reason)
print _("failed.\n" + msg)
logger.error(msg)
raise
def non_interactive_action(self):
api = None
updatemsg = None
if self.use_ftp:
uploadloc = libconfig.ftp_host
else:
uploadloc = "the case"
caseNumber = self._options['casenumber']
uploadBaseName = os.path.basename(self.upload_file)
try:
try:
api = apihelper.get_api()
print _("Uploading %s to %s ..." %
(uploadBaseName, uploadloc)),
sys.stdout.flush()
if self.split_attachment:
chunk = {
'num': 0,
'names': [],
'size': self._options.get('splitsize',
self.max_split_size)
}
retVal = api.attachments.add(
caseNumber=caseNumber,
public=self._options['public'],
fileName=self.upload_file,
fileChunk=chunk,
description=self._options['description'],
useFtp=self.use_ftp)
if retVal:
print _("completed successfully.")
updatemsg = _('[RHST] The following split files were '
'uploaded to %s:\n' % uploadloc)
for chunk_name in chunk['names']:
updatemsg += _('\n %s' % chunk_name)
else:
retVal = api.attachments.add(
caseNumber=caseNumber,
public=self._options['public'],
fileName=self.upload_file,
description=self._options['description'],
useFtp=self.use_ftp)
if retVal:
print _("completed successfully.")
if self.use_ftp:
updatemsg = _('[RHST] The following attachment was'
' uploaded to %s:\n\n %s-%s' %
(libconfig.ftp_host, caseNumber,
uploadBaseName))
if retVal is None:
raise Exception()
if updatemsg:
lh = LaunchHelper(AddComment)
comment_displayopt = ObjectDisplayOption(
None, None, [updatemsg])
lh.run('-c %s' % caseNumber, comment_displayopt)
except EmptyValueError, eve:
msg = _("ERROR: %s") % str(eve)
print _("failed.\n" + msg)
logger.error(msg)
raise
except RequestError, re:
msg = _("ERROR: Unable to connect to support services API. "
"Reason: %s " % re.reason)
print _("failed.\n" + msg)
logger.error(msg)
raise
def _send_to_shadowman(self, display_option=None):
lh = LaunchHelper(Diagnose)
lh.run('', display_option)
def interactive_action(self, display_option=None):
if display_option:
lh = LaunchHelper(GetKernelDebugPackages)
lh.run('', display_option)
else:
raise Exception()
def non_interactive_action(self):
api = None
try:
api = apihelper.get_api()
case = api.im.makeCase()
case.summary = self._options['summary']
case.product = self._options['product']
case.version = self._options['version']
case.description = self._options['description']
case.severity = self._options['severity']
if self._options['casegroup']:
case.folderNumber = self._options['casegroupnumber']
if common.is_interactive():
line = raw_input(
_('Would see if there is a solution to this '
'problem before opening a support case? (y/N) '))
line = str(line).strip().lower()
if line == 'y':
recommendations = api.problems.diagnoseCase(case)
recprompt, recdoc = \
recommendationprompter.generate_metadata(
recommendations)
lh = LaunchHelper(GenericPrompt)
lh.run('', recprompt, prompt=_(\
'Selection (q returns to case creation menu): '))
line = raw_input(\
_('Would you still like to open the support'
' case? (Y/n) '))
if line.lower() == 'n':
print _('Thank you for using Red Hat Access')
return
cs = api.cases.add(case)
if cs.get_caseNumber() is None:
msg = _("ERROR: There was a problem creating your case.")
print msg
raise Exception(msg)
self._caseNumber = cs.get_caseNumber()
print '%s%s%s' % (Constants.BOLD, str(
'-' * Constants.MAX_RULE), Constants.END)
msg = _("Support case %s has successfully been opened.\n") % \
self._caseNumber
print msg
logger.log(logging.INFO, msg)
# Attach a file
if self._options['attachment']:
lh = LaunchHelper(AddAttachment)
lh.run('-c %s -d \'[RHST] File %s \' %s' %
(self._caseNumber,
os.path.basename(self._options['attachment']),
self._options['attachment']))
elif (os.geteuid() == 0):
sys.stdout.write(
_('Would you like Red Hat Support Tool to automatically generate and\n'
'attach a SoS report to %s now? (y/N) ') %
(self._caseNumber))
line = raw_input()
line = str(line).strip()
if line == 'y':
# retval = os.system('sosreport')
p = sub.Popen(['sosreport', '--batch'],
stdout=sub.PIPE,
stderr=sub.STDOUT)
output = p.communicate()[0].split('\n')
for out in output:
if '.tar.' in out:
path = str(out).strip()
lh = LaunchHelper(AddAttachment)
lh.run('-c %s %s' % (self._caseNumber, path))
break
else:
print _(
'Please attach a SoS report to support case %s. Create a SoS report as\n'
'the root user and execute the following command to attach the SoS report\n'
'directly to the case:\n'
' redhat-support-tool addattachment -c %s <path to sosreport>\n') % \
(self._caseNumber, self._caseNumber)
if not self._options['attachment']:
line = raw_input(
_('Would you like to attach a file to %s '
'at this time? (y/N) ') % self._caseNumber)
line = str(line).strip()
if line == 'y':
lh = LaunchHelper(AddAttachment)
lh.run('-c %s' % (self._caseNumber))
# If the filtered_string is too long (comments can only be
# ~30k when formatting is applied, plus 20k is a large
# chunk of text) attach it instead.
if len(filtered_string) > 20000:
try:
# Because we can't rename on the fly attachments,
# this filename is going to look 'odd'.
fd, temppath = tempfile.mkstemp(
prefix="vmcoreinfo-", suffix="-rhst")
attachment = os.fdopen(fd, "w")
attachment.write(filtered_string)
attachment.close()
lh = LaunchHelper(AddAttachment)
lh.run('-c %s --description="%s" %s' %
(self._options['casenumber'],
opt.display_text.encode(
"UTF-8", 'replace'), temppath))
os.remove(temppath)
msg = 'The attachment %s was uploaded by Red Hat' \
' Support Tool from the VMCore %s' % \
(os.path.basename(temppath),
self.vmcore.coreFilename)
except:
print _('Unable to upload output to Red Hat'
' Customer Portal, reverting to displaying'
' output to console.')
else:
msg = '%s\nThe following comment was added by ' \
'Red Hat Support Tool\nVersion: %s\n' \
'%s\n\n%s' % \