def report_incident(user_id: str, channel_id: str, submission: Any,
response_url: str, state: Any):
report = submission["report"]
summary = submission["summary"]
impact = submission["impact"]
lead_id = submission["lead"]
severity = submission["severity"]
if "incident_type" in submission:
report_only = submission["incident_type"] == "report"
else:
report_only = False
name = get_user_profile(user_id)["name"]
reporter, _ = ExternalUser.objects.get_or_create_slack(external_id=user_id,
display_name=name)
lead = None
if lead_id:
lead_name = get_user_profile(lead_id)["name"]
lead, _ = ExternalUser.objects.get_or_create_slack(
external_id=lead_id, display_name=lead_name)
new_incident = Incident.objects.create_incident(
report=report,
reporter=reporter,
report_time=datetime.now(),
report_only=report_only,
summary=summary,
impact=impact,
lead=lead,
severity=severity,
)
timeline_event = TimelineEvent(
incident=new_incident,
timestamp=new_incident.report_time,
text="Incident Reported by " + reporter.full_name,
event_type="metadata",
)
timeline_event.save()
if report_only and hasattr(settings, "INCIDENT_REPORT_CHANNEL_ID"):
incidents_channel_ref = channel_reference(
settings.INCIDENT_REPORT_CHANNEL_ID)
else:
incidents_channel_ref = channel_reference(settings.INCIDENT_CHANNEL_ID)
text = f"Thanks for raising the incident 🙏"
settings.SLACK_CLIENT.send_ephemeral_message(channel_id, user_id, text)
def report_incident(user_id: str, channel_id: str, submission: Any,
response_url: str, state: Any):
report = submission["report"]
summary = submission["summary"]
environment = submission["environment"]
impact = submission["impact"]
lead_id = submission["lead"]
severity = submission["severity"]
incident_platform = submission["incident_platform"]
if "incident_type" in submission:
report_only = submission["incident_type"] == "report"
else:
report_only = False
name = get_user_profile(user_id)["name"]
reporter, _ = ExternalUser.objects.get_or_create_slack(external_id=user_id,
display_name=name)
lead = None
if lead_id:
lead_name = get_user_profile(lead_id)["name"]
lead, _ = ExternalUser.objects.get_or_create_slack(
external_id=lead_id, display_name=lead_name)
Incident.objects.create_incident(
report=report,
reporter=reporter,
report_time=datetime.now(),
report_only=report_only,
summary=summary,
incident_platform=incident_platform,
environment=environment,
impact=impact,
lead=lead,
severity=severity,
)
if report_only and hasattr(settings, "INCIDENT_REPORT_CHANNEL_ID"):
incidents_channel_ref = channel_reference(
settings.INCIDENT_REPORT_CHANNEL_ID)
else:
incidents_channel_ref = channel_reference(settings.INCIDENT_CHANNEL_ID)
text = (
f"Thanks for raising the incident 🙏\n\nHead over to {incidents_channel_ref} "
f"to complete the report and/or help deal with the issue")
settings.SLACK_CLIENT.send_ephemeral_message(channel_id, user_id, text)
def update_in_slack(self):
"Creates/updates the slack headline post with the latest incident info"
logging.info(
f"Updating headline post in Slack for incident {self.incident.pk}")
msg = Message()
# Set the fallback text so notifications look nice
msg.set_fallback_text(
f"{self.incident.report} reported by {user_reference(self.incident.reporter)}"
)
# Add report/people
msg.add_block(
Section(block_id="report", text=Text(f"*{self.incident.report}*")))
msg.add_block(
Section(
block_id="reporter",
text=Text(
f"🙋🏻♂️ Reporter: {user_reference(self.incident.reporter.external_id)}"
),
))
incident_lead_text = (user_reference(self.incident.lead.external_id)
if self.incident.lead else "-")
msg.add_block(
Section(block_id="lead",
text=Text(f"👩🚒 Incident Lead: {incident_lead_text}")))
msg.add_block(Divider())
# Add additional info
msg.add_block(
Section(
block_id="status",
text=Text(
f"{self.incident.status_emoji()} Status: {self.incident.status_text().capitalize()}"
),
))
severity_text = (self.incident.severity_text().capitalize()
if self.incident.severity_text() else "-")
msg.add_block(
Section(
block_id="severity",
text=Text(
f"{self.incident.severity_emoji()} Severity: {severity_text}"
),
))
doc_url = urljoin(
settings.SITE_URL,
reverse("incident_doc", kwargs={"incident_id": self.incident.pk}),
)
msg.add_block(
Section(
block_id="incident_doc",
text=Text(
f"📄 Details: <{doc_url}|Incident {self.incident.pk}>"),
))
if not self.incident.report_only:
channel_ref = (channel_reference(self.comms_channel.channel_id)
if self.comms_channel else None)
if channel_ref:
msg.add_block(
Section(
block_id="comms_channel",
text=Text(
f":slack: Incident Room: {channel_ref or '-'}"),
))
if not self.incident.report_only:
zoom_ref = self.zoom_meeting.weblink if self.zoom_meeting else None
if zoom_ref:
msg.add_block(
Section(
block_id="zoom_meeting",
text=Text(
f":telephone_receiver: Zoom Meeting: {zoom_ref or '-'}"
),
))
# Add buttons (if the incident is open)
if not self.incident.is_closed():
msg.add_block(Section(text=Text("Need something else?")))
actions = Actions(block_id="actions")
# Add all actions mapped by @headline_post_action decorators
for key in sorted(SLACK_HEADLINE_POST_ACTION_MAPPINGS.keys()):
funclist = SLACK_HEADLINE_POST_ACTION_MAPPINGS[key]
for f in funclist:
action = f(self)
if action:
actions.add_element(action)
msg.add_block(actions)
# Post / update the slack message
if self.incident.report_only and hasattr(settings,
"INCIDENT_REPORT_CHANNEL_ID"):
channel_id = settings.INCIDENT_REPORT_CHANNEL_ID
else:
channel_id = settings.INCIDENT_CHANNEL_ID
try:
response = msg.send(channel_id, self.message_ts)
logger.info(
f"Got response back from Slack after updating headline post: {response}"
)
# Save the message ts identifier if not already set
if not self.message_ts:
self.message_ts = response["ts"]
self.save()
except SlackError as e:
logger.error(
f"Failed to update headline post in {channel_id} with ts {self.message_ts}. Error: {e}"
)