def patch(self, request, *args, **kwargs):
"""
修改工单字段
:param request:
:param args:
:param kwargs:
:return:
"""
json_str = request.body.decode('utf-8')
if not json_str:
return api_response(-1, 'post参数为空', {})
request_data_dict = json.loads(json_str)
ticket_id = kwargs.get('ticket_id')
username = request.META.get('HTTP_USERNAME')
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
result, msg = ticket_base_service_ins.update_ticket_field_value(ticket_id, request_data_dict)
if result:
code, msg, data = 0, msg, {}
else:
code, msg, data = -1, msg, ''
return api_response(code, msg, data)
def get(self, request, *args, **kwargs):
request_data = request.GET
ticket_id = kwargs.get('ticket_id')
username = request.META.get('HTTP_USERNAME')
per_page = int(request_data.get('per_page', 10))
page = int(request_data.get('page', 1))
ticket_data = int(request_data.get('ticket_data', 0))
desc = int(request_data.get('desc', 1)) # 是否降序
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
if not username:
return api_response(-1, '参数不全，请提供username', '')
flag, result = ticket_base_service_ins.get_ticket_flow_log(ticket_id, username, per_page, page, ticket_data, desc)
if flag is not False:
paginator_info = result.get('paginator_info')
data = dict(value=result.get('ticket_flow_log_restful_list'), per_page=paginator_info.get('per_page'),
page=paginator_info.get('page'), total=paginator_info.get('total'))
code, msg, = 0, ''
else:
code, data = -1, ''
return api_response(code, msg, data)
def post(self, request, *args, **kwargs):
"""
加签处理完成,加签完成操作后工单处理人回回到之前加签发起人
:param request:
:param args:
:param kwargs:
:return:
"""
json_str = request.body.decode('utf-8')
if not json_str:
return api_response(-1, 'post参数为空', {})
request_data_dict = json.loads(json_str)
ticket_id = kwargs.get('ticket_id')
username = request.META.get('HTTP_USERNAME')
suggestion = request_data_dict.get('suggestion', '')
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
result, msg = ticket_base_service_ins.add_node_ticket_end(ticket_id, username, suggestion)
if result:
code, msg, data = 0, msg, {}
else:
code, msg, data = -1, msg, ''
return api_response(code, msg, data)
def put(self, request, *args, **kwargs):
"""
修改工单状态
:param request:
:param args:
:param kwargs:
:return:
"""
json_str = request.body.decode('utf-8')
if not json_str:
return api_response(-1, 'patch参数为空', {})
request_data_dict = json.loads(json_str)
ticket_id = kwargs.get('ticket_id')
username = request.META.get('HTTP_USERNAME')
state_id = request_data_dict.get('state_id')
suggestion = request_data_dict.get('suggestion', '')
app_name = request.META.get('HTTP_APPNAME')
# 调用来源应用是否有此工单对应工作流的权限校验
app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
# 强制修改工单状态需要对应工作流的管理员或者超级管理员
flag, result = ticket_base_service_ins.ticket_admin_permission_check(ticket_id, username)
if flag is False:
return api_response(-1, result, {})
flag, result = ticket_base_service_ins.update_ticket_state(ticket_id, state_id, username, suggestion)
if flag is False:
return api_response(-1, result, {})
else:
return api_response(0, '', {})
def patch(self, request, *args, **kwargs):
"""
处理工单
:param request:
:param args:
:param kwargs:
:return:
"""
json_str = request.body.decode('utf-8')
if not json_str:
return api_response(-1, 'patch参数为空', {})
request_data_dict = json.loads(json_str)
ticket_id = kwargs.get('ticket_id')
app_name = request.META.get('HTTP_APPNAME')
request_data_dict.update(dict(username=request.META.get('HTTP_USERNAME')))
app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, {})
result, msg = ticket_base_service_ins.handle_ticket(ticket_id, request_data_dict)
if result or result is not False:
code, data = 0, dict(value=result)
else:
code, data = -1, {}
return api_response(code, msg, data)
def get(self, request, *args, **kwargs):
"""
获取工单详情，根据用户返回不同的内容(是否有工单表单的编辑权限)
:param request:
:param args:
:param kwargs:
:return:
"""
request_data = request.GET
ticket_id = kwargs.get('ticket_id')
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
# username = request_data.get('username', '')
username = request.META.get('HTTP_USERNAME')
if not username:
return api_response(-1, '参数不全，请提供username', '')
flag, result = ticket_base_service_ins.get_ticket_detail(ticket_id, username)
if flag:
code, data = 0, dict(value=result)
else:
code, data, msg = -1, {}, result
return api_response(code, msg, data)
def post(self, request, *args, **kwargs):
"""
转交操作会直接修改工单处理人，且工单状态不变，所以在使用的时候可以在前端做些提醒 避免用户把工单直接转交给下个人，从而干扰了工单的正常流转(
如用户提交了一个请假单，部门TL审批状态下，tl本来应该点击"同意"，工单会自动流转到财务人员审批状态。 应该避免tl直接将工单转交给了某个财务)。这个地方后续会考虑怎么优化下，目前先在前端做提醒
:param request:
:param args:
:param kwargs:
:return:
"""
json_str = request.body.decode('utf-8')
request_data_dict = json.loads(json_str)
ticket_id = kwargs.get('ticket_id')
username = request.META.get('HTTP_USERNAME')
target_username = request_data_dict.get('target_username', '')
suggestion = request_data_dict.get('suggestion', '')
from_admin = request_data_dict.get('from_admin', 0)
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(
app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, {})
if from_admin:
flag, result = ticket_base_service_ins.ticket_admin_permission_check(
ticket_id, username)
if flag is False:
return api_response(-1, result, {})
else:
# 非管理员操作，校验用户是否有处理权限
flag, result = ticket_base_service_ins.ticket_handle_permission_check(
ticket_id, username)
if flag is False:
return api_response(-1, result, {})
if result.get('permission') is False:
return api_response(-1, result.get('msg'), {})
result, msg = ticket_base_service_ins.deliver_ticket(
ticket_id, username, target_username, suggestion)
if result:
code, msg, data = 0, msg, result
else:
code, msg, data = -1, msg, ''
return api_response(code, msg, data)
def get(self, request, *args, **kwargs):
request_data = request.GET
ticket_id = kwargs.get('ticket_id')
# username = request_data.get('username', '')
username = request.META.get('HTTP_USERNAME')
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(0, msg, dict(value=[]))
if not username:
return api_response(-1, '参数不全，请提供username', '')
flag, result = ticket_base_service_ins.get_ticket_transition(ticket_id, username)
if flag is False:
code, data, msg = -1, {}, result
else:
code, data, msg = 0, dict(value=result.get('transition_dict_list')), ''
return api_response(code, msg, data)
def post(self, request, *args, **kwargs):
"""
重新执行工单脚本(用于脚本执行出错的情况), 也可用于hook执行失败的情况
:return:
"""
ticket_id = kwargs.get('ticket_id')
username = request.META.get('HTTP_USERNAME')
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
if not username:
api_response(-1, 'need arg username', '')
result, msg = ticket_base_service_ins.retry_ticket_script(ticket_id, username)
if result:
code, msg, data = 0, 'Ticket script or hook retry start successful', {}
else:
code, msg, data = -1, msg, {}
return api_response(code, msg, data)
def get(self, request, *args, **kwargs):
request_data = request.GET
ticket_id = kwargs.get('ticket_id')
# username = request_data.get('username', '') # 可用于权限控制
username = request.META.get('HTTP_USERNAME')
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
if not username:
return api_response(-1, '参数不全，请提供username', '')
flag, result = ticket_base_service_ins.get_ticket_flow_step(ticket_id, username)
if flag is not False:
data = dict(value=result.get('state_step_dict_list'), current_state_id=result.get('current_state_id'))
code, msg, = 0, ''
else:
code, data = -1, ''
return api_response(code, msg, data)
def post(self, request, *args, **kwargs):
"""
接单,当工单当前处理人实际为多个人时(角色、部门、多人都有可能， 注意角色和部门有可能实际只有一人)
:param request:
:param args:
:param kwargs:
:return:
"""
ticket_id = kwargs.get('ticket_id')
username = request.META.get('HTTP_USERNAME')
app_name = request.META.get('HTTP_APPNAME')
app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(app_name, ticket_id)
if not app_permission_check:
return api_response(-1, msg, '')
result, msg = ticket_base_service_ins.accept_ticket(ticket_id, username)
if result:
code, msg, data = 0, msg, {}
else:
code, msg, data = -1, msg, ''
return api_response(code, msg, data)
