def timer_transition(ticket_id, state_id, date_time, transition_id): """ 定时器流转 :param ticket_id: :param state_id: :param date_time: :param transition_id: :return: """ # 需要满足工单此状态后续无其他操作才自动流转 # 查询该工单此状态所有操作 # flow_log_set, msg = TicketBaseService().get_ticket_flow_log(ticket_id, 'loonrobot', per_page=1000) flag, result = ticket_base_service_ins.get_ticket_flow_log(ticket_id, 'loonrobot', per_page=1000) if flag is False: return False, result flow_log_list = result.get('ticket_flow_log_restful_list') for flow_log in flow_log_list: if flow_log.get('state').get('state_id') == state_id and flow_log.get( 'gmt_created') > date_time: return True, '后续有操作,定时器失效' # 执行流转 handle_ticket_data = dict(transition_id=transition_id, username='******', suggestion='定时器流转') ticket_base_service_ins.handle_ticket(ticket_id, handle_ticket_data, True)
def patch(self, request, *args, **kwargs): """ 处理工单 :param request: :param args: :param kwargs: :return: """ json_str = request.body.decode('utf-8') if not json_str: return api_response(-1, 'patch参数为空', {}) request_data_dict = json.loads(json_str) ticket_id = kwargs.get('ticket_id') app_name = request.META.get('HTTP_APPNAME') request_data_dict.update(dict(username=request.META.get('HTTP_USERNAME'))) app_permission_check, msg = account_base_service_ins.app_ticket_permission_check(app_name, ticket_id) if not app_permission_check: return api_response(-1, msg, {}) result, msg = ticket_base_service_ins.handle_ticket(ticket_id, request_data_dict) if result or result is not False: code, data = 0, dict(value=result) else: code, data = -1, {} return api_response(code, msg, data)
def run_flow_task(ticket_id, script_id_str, state_id, action_from='loonrobot'): """ 执行工作流脚本 :param script_id_star:通过脚本id来执行, 保存的是字符串 :param ticket_id: :param state_id: :param action_from: :return: """ script_id = int(script_id_str) ticket_obj = TicketRecord.objects.filter(id=ticket_id, is_deleted=False).first() if ticket_obj.participant == script_id_str and ticket_obj.participant_type_id == constant_service_ins.PARTICIPANT_TYPE_ROBOT: ## 校验脚本是否合法 # 获取脚本名称 script_obj = WorkflowScript.objects.filter(id=script_id, is_deleted=False, is_active=True).first() if not script_obj: return False, '脚本未注册或非激活状态' script_file = os.path.join(settings.MEDIA_ROOT, script_obj.saved_name.name) globals = {'ticket_id': ticket_id, 'action_from': action_from} # 如果需要脚本执行完成后,工单不往下流转(也就脚本执行失败或调用其他接口失败的情况),需要在脚本中抛出异常 try: with stdoutIO() as s: # execfile(script_file, globals) # for python 2 exec(open(script_file, encoding='utf-8').read(), globals) script_result = True # script_result_msg = ''.join(s.buflist) script_result_msg = ''.join(s.getvalue()) except Exception as e: logger.error(traceback.format_exc()) script_result = False script_result_msg = e.__str__() logger.info('*' * 20 + '工作流脚本回调,ticket_id:[%s]' % ticket_id + '*' * 20) logger.info('*******工作流脚本回调,ticket_id:{}*****'.format(ticket_id)) # 因为上面的脚本执行时间可能会比较长,为了避免db session失效,重新获取ticket对象 ticket_obj = TicketRecord.objects.filter(id=ticket_id, is_deleted=False).first() # 新增处理记录,脚本后只允许只有一个后续直连状态 transition_obj = Transition.objects.filter(source_state_id=state_id, is_deleted=False).first() new_ticket_flow_dict = dict( ticket_id=ticket_id, transition_id=transition_obj.id, suggestion=script_result_msg, participant_type_id=constant_service_ins.PARTICIPANT_TYPE_ROBOT, participant='脚本:(id:{}, name:{})'.format(script_obj.id, script_obj.name), state_id=state_id, creator='loonrobot') ticket_base_service_ins.add_ticket_flow_log(new_ticket_flow_dict) if not script_result: # 脚本执行失败,状态不更新,标记任务执行结果 ticket_obj.script_run_last_result = False ticket_obj.save() return False, script_result_msg # 自动执行流转 flag, msg = ticket_base_service_ins.handle_ticket( ticket_id, dict(username='******', suggestion='脚本执行完成后自行流转', transition_id=transition_obj.id), False, True) if flag: logger.info('******脚本执行成功,工单基础信息更新完成, ticket_id:{}******'.format( ticket_id)) return flag, msg else: return False, '工单当前处理人为非脚本,不执行脚本'
def flow_hook_task(ticket_id): """ hook 任务 :param ticket_id: :return: """ # 查询工单状态 ticket_obj = TicketRecord.objects.filter(id=ticket_id, is_deleted=0).first() state_id = ticket_obj.state_id state_obj = State.objects.filter(id=state_id, is_deleted=0).first() participant_type_id = state_obj.participant_type_id if participant_type_id != constant_service_ins.PARTICIPANT_TYPE_HOOK: return False, '' hook_config = state_obj.participant hook_config_dict = json.loads(hook_config) hook_url = hook_config_dict.get('hook_url') hook_token = hook_config_dict.get('hook_token') wait = hook_config_dict.get('wait') extra_info = hook_config_dict.get('extra_info') flag, msg = common_service_ins.gen_hook_signature(hook_token) if not flag: return False, msg flag, all_ticket_data = ticket_base_service_ins.get_ticket_all_field_value( ticket_id) if extra_info is not None: all_ticket_data.update(dict(extra_info=extra_info)) try: r = requests.post(hook_url, headers=msg, json=all_ticket_data, timeout=10) result = r.json() except Exception as e: result = dict(code=-1, msg=e.__str__()) if result.get('code') == 0: # 调用成功 if wait: # date等格式需要转换为str for key, value in all_ticket_data.items(): if type(value) not in [int, str, bool, float]: all_ticket_data[key] = str(all_ticket_data[key]) all_ticket_data_json = json.dumps(all_ticket_data) TicketBaseService().add_ticket_flow_log( dict(ticket_id=ticket_id, transition_id=0, suggestion=result.get('msg'), participant_type_id=constant_service_ins. PARTICIPANT_TYPE_HOOK, participant='hook', state_id=state_id, ticket_data=all_ticket_data_json, creator='loonrobot')) return True, '' else: # 不等待hook目标回调,直接流转 flag, transition_queryset = workflow_transition_service_ins.get_state_transition_queryset( state_id) transition_id = transition_queryset[0].id # hook状态只支持一个流转 new_request_dict = {} new_request_dict.update({ 'transition_id': transition_id, 'suggestion': msg, 'username': '******' }) # 执行流转 flag, msg = ticket_base_service_ins.handle_ticket(ticket_id, new_request_dict, by_hook=True) if not flag: return False, msg else: ticket_base_service_ins.update_ticket_field_value( ticket_id, {'script_run_last_result': False}) flag, result = ticket_base_service_ins.get_ticket_all_field_value_json( ticket_id) all_ticket_data_json = result.get('all_field_value_json') ticket_base_service_ins.add_ticket_flow_log( dict( ticket_id=ticket_id, transition_id=0, suggestion=result.get('msg'), participant_type_id=constant_service_ins.PARTICIPANT_TYPE_HOOK, participant='hook', state_id=state_id, ticket_data=all_ticket_data_json, creator='loonrobot'))