def __init__(self, *args, **kwargs):
from servo.lib.utils import empty
super(GsxRepairForm, self).__init__(*args, **kwargs)
repair = self.instance
techs = User.techies.filter(location=repair.order.location)
c = [(u.tech_id, u.get_full_name()) for u in techs]
c.insert(0, ('', '-------------------',))
self.fields['tech_id'] = forms.ChoiceField(choices=c,
required=False,
label=_('Technician'))
self.fields['parts'].initial = repair.order.get_parts()
if repair.can_mark_complete is False:
del(self.fields['mark_complete'])
del(self.fields['replacement_sn'])
choices = Template.templates()
for f in ('notes', 'symptom', 'diagnosis',):
self.fields[f].widget = AutocompleteTextarea(choices=choices)
symptom_codes = self.instance.get_symptom_code_choices()
self.fields['symptom_code'] = forms.ChoiceField(choices=symptom_codes,
label=_('Symptom group'))
if empty(self.instance.symptom_code):
# default to the first choice
self.instance.symptom_code = symptom_codes[0][0]
issue_codes = self.instance.get_issue_code_choices()
self.fields['issue_code'] = forms.ChoiceField(choices=issue_codes,
label=_('Issue code'))
def __init__(self, *args, **kwargs):
from servo.lib.utils import empty
super(GsxRepairForm, self).__init__(*args, **kwargs)
repair = self.instance
techs = User.techies.filter(location=repair.order.location)
c = [(u.tech_id, u.get_full_name()) for u in techs]
c.insert(0, ('', '-------------------',))
self.fields['tech_id'] = forms.ChoiceField(choices=c,
required=False,
label=_('Technician'))
self.fields['parts'].initial = repair.order.get_parts()
if repair.can_mark_complete is False:
del(self.fields['mark_complete'])
del(self.fields['replacement_sn'])
choices = Template.templates()
for f in ('notes', 'symptom', 'diagnosis',):
self.fields[f].widget = AutocompleteTextarea(choices=choices)
symptom_codes = self.instance.get_symptom_code_choices()
self.fields['symptom_code'] = forms.ChoiceField(choices=symptom_codes,
label=_('Symptom group'))
if empty(self.instance.symptom_code):
# default to the first choice
self.instance.symptom_code = symptom_codes[0][0]
issue_codes = self.instance.get_issue_code_choices()
self.fields['issue_code'] = forms.ChoiceField(choices=issue_codes,
label=_('Issue code'))
def check_mail():
"""Checks IMAP box for incoming mail"""
uid = Configuration.conf('imap_act')
if empty(uid):
raise ConfigurationError('Incoming message user not configured')
counter = 0
user = User.objects.get(pk=uid)
server = Configuration.get_imap_server()
typ, data = server.search(None, "UnSeen")
for num in data[0].split():
#logging.debug("** Processing message %s" % num)
typ, data = server.fetch(num, "(RFC822)")
# parsestr() seems to return an email.message?
msg = Parser().parsestr(data[0][1])
Note.from_email(msg, user)
#server.copy(num, 'servo')
server.store(num, '+FLAGS', '\\Seen')
counter += 1
server.close()
server.logout()
return '%d messages processed' % counter
def get_default_account(cls):
from servo.lib.utils import empty
act_pk = Configuration.conf('gsx_account')
if empty(act_pk):
raise ValueError(_('Default GSX account not configured'))
return GsxAccount.objects.get(pk=act_pk)
def get_smtp_server(cls):
host, port = cls.conf('smtp_host'), 25
if empty(host):
raise ConfigurationError('SMTP server not configured')
if len(host.split(':')) == 2:
return host.split(':')
return host, port
def get_smtp_server(cls):
host, port = cls.conf('smtp_host'), 25
if empty(host):
raise ConfigurationError('SMTP server not configured')
if len(host.split(':')) == 2:
return host.split(':')
return host, port
def get_default_account(cls):
"""
Returns the default GSX account without connecting to it
"""
from servo.lib.utils import empty
act_pk = Configuration.conf('gsx_account')
if empty(act_pk):
raise ValueError(_('Default GSX account not configured'))
return GsxAccount.objects.get(pk=act_pk)
def handle(self, *args, **options):
# get local user to create notes as
uid = Configuration.conf('imap_act')
if empty(uid):
raise ConfigurationError('Incoming message user not defined')
user = User.objects.get(pk=uid)
tz = timezone.get_current_timezone()
for i in Escalation.objects.exclude(
Q(escalation_id='') | Q(status='C')):
# connect per-user since the escalations can be under different ship-tos
try:
i.gsx_account.connect(i.created_by)
except Exception:
continue # skip auth errors so we don't get stuck
r = i.get_escalation().lookup()
aware = timezone.make_aware(r.lastModifiedTimestamp, tz)
if aware < i.updated_at: # hasn't been updated
continue
try:
parent = i.note_set.latest()
except Note.DoesNotExist:
continue
bodies = [n.body for n in i.note_set.all()]
for x in r.escalationNotes.iterchildren():
if x.text in bodies: # skip notes we already have
continue
note = Note(created_by=user, escalation=i, body=x.text)
parent.add_reply(note)
note.save()
i.updated_at = timezone.now()
i.status = r.escalationStatus
i.save()
def handle(self, *args, **options):
# get local user to create notes as
uid = Configuration.conf('imap_act')
if empty(uid):
raise ConfigurationError('Incoming message user not defined')
user = User.objects.get(pk=uid)
tz = timezone.get_current_timezone()
for i in Escalation.objects.exclude(Q(escalation_id='') | Q(status='C')):
# connect per-user since the escalations can be under different ship-tos
try:
i.gsx_account.connect(i.created_by)
except Exception:
continue # skip auth errors so we don't get stuck
r = i.get_escalation().lookup()
aware = timezone.make_aware(r.lastModifiedTimestamp, tz)
if aware < i.updated_at: # hasn't been updated
continue
try:
parent = i.note_set.latest()
except Note.DoesNotExist:
continue
bodies = [n.body for n in i.note_set.all()]
for x in r.escalationNotes.iterchildren():
if x.text in bodies: # skip notes we already have
continue
note = Note(created_by=user, escalation=i, body=x.text)
parent.add_reply(note)
note.save()
i.updated_at = timezone.now()
i.status = r.escalationStatus
i.save()
def from_gsx(cls, sn, device=None, cached=True):
"""
Initialize new Device with warranty info from GSX
Or update existing one
"""
sn = sn.upper()
cache_key = 'device-%s' % sn
# Only cache unsaved devices
if cached and device is None:
if cache.get(cache_key):
return cache.get(cache_key)
arg = gsxws.validate(sn)
if arg not in ("serialNumber", "alternateDeviceId",):
raise ValueError(_(u"Invalid input for warranty check: %s") % sn)
product = gsxws.Product(sn)
wty = product.warranty()
model = product.model()
if device is None:
# serialNumber may sometimes come back empty
serial_number = wty.serialNumber or sn
device = Device(sn=serial_number)
from servo.lib.utils import empty
if empty(device.notes):
device.notes = wty.notes or ''
device.notes += wty.csNotes or ''
device.has_onsite = product.has_onsite
device.is_vintage = product.is_vintage
device.description = product.description
device.fmip_active = product.fmip_is_active
device.slug = slugify(device.description)
device.configuration = wty.configDescription or ''
device.purchase_country = wty.purchaseCountry or ''
device.config_code = model.configCode
device.product_line = model.productLine.replace(" ", "")
device.parts_and_labor_covered = product.parts_and_labor_covered
device.sla_description = wty.slaGroupDescription or ''
device.contract_start_date = wty.contractCoverageStartDate
device.contract_end_date = wty.contractCoverageEndDate
device.onsite_start_date = wty.onsiteStartDate
device.onsite_end_date = wty.onsiteEndDate
if wty.estimatedPurchaseDate:
device.purchased_on = wty.estimatedPurchaseDate
device.image_url = wty.imageURL or ''
device.manual_url = wty.manualURL or ''
device.exploded_view_url = wty.explodedViewURL or ''
if wty.warrantyStatus:
device.set_wty_status(wty.warrantyStatus)
if product.is_ios:
ad = device.get_activation()
device.imei = ad.imeiNumber or ''
device.unlocked = product.is_unlocked(ad)
device.applied_activation_policy = ad.appliedActivationDetails or ''
device.initial_activation_policy = ad.initialActivationPolicyDetails or ''
device.next_tether_policy = ad.nextTetherPolicyDetails or ''
cache.set(cache_key, device)
return device
def from_gsx(cls, sn, device=None, cached=True, user=None):
"""
Initialize new Device with warranty info from GSX
Or update existing one
"""
sn = sn.upper()
cache_key = 'device-%s' % sn
# Only cache unsaved devices
if cached and device is None:
if cache.get(cache_key):
return cache.get(cache_key)
arg = gsxws.validate(sn)
if arg not in ("serialNumber", "alternateDeviceId",):
raise ValueError(_(u"Invalid input for warranty check: %s") % sn)
product = gsxws.Product(sn)
if user and user.location:
ship_to = user.location.gsx_shipto
else:
gsx_act = GsxAccount.get_default_account()
ship_to = gsx_act.ship_to
wty = product.warranty(ship_to=ship_to)
model = product.model()
if device is None:
# serialNumber may sometimes come back empty
serial_number = wty.serialNumber or sn
device = Device(sn=serial_number)
from servo.lib.utils import empty
if empty(device.notes):
device.notes = wty.notes or ''
device.notes += wty.csNotes or ''
device.has_onsite = product.has_onsite
device.is_vintage = product.is_vintage
device.description = product.description
device.fmip_active = product.fmip_is_active
device.slug = slugify(device.description)
device.configuration = wty.configDescription or ''
device.purchase_country = countries.by_name(wty.purchaseCountry)
device.config_code = model.configCode
device.product_line = model.productLine.replace(" ", "")
device.parts_and_labor_covered = product.parts_and_labor_covered
device.sla_description = wty.slaGroupDescription or ''
device.contract_start_date = wty.contractCoverageStartDate
device.contract_end_date = wty.contractCoverageEndDate
device.onsite_start_date = wty.onsiteStartDate
device.onsite_end_date = wty.onsiteEndDate
if wty.estimatedPurchaseDate:
device.purchased_on = wty.estimatedPurchaseDate
device.image_url = wty.imageURL or ''
device.manual_url = wty.manualURL or ''
device.exploded_view_url = wty.explodedViewURL or ''
if wty.warrantyStatus:
device.set_wty_status(wty.warrantyStatus)
if product.is_ios:
ad = device.get_activation()
device.imei = ad.imeiNumber or ''
device.unlocked = product.is_unlocked(ad)
device.applied_activation_policy = ad.appliedActivationDetails or ''
device.initial_activation_policy = ad.initialActivationPolicyDetails or ''
device.next_tether_policy = ad.nextTetherPolicyDetails or ''
cache.set(cache_key, device)
return device